Frequently Asked Questions: Rail Breaks
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Here at SuperBreak we have arranged some great value deals with the UK rail providers. To book a rail break simply use one of our search forms on the website and select the hotel and rail option, your desired departure station and your desired destination station. Once you’ve entered this then please enter the time and date that you wish to travel for your … Read more
You will receive a confirmation email as soon as your booking is complete. Back up documentation including your invoice and rail tickets will be forwarded by post. Rail tickets will be despatched from our office unless stated otherwise.
All prices on the hotel search results page include your accommodation and train tickets. A complete price breakdown will be shown when you have selected your room type and moved on to the next page, before you complete your booking. All prices include service and VAT. We don’t charge any credit card or booking fees so the price you see on the Review & Add page … Read more
SuperBreak.com specialise in short break packages and as such, we only sell tickets with hotel accommodation to provide a combined short break experience. The only exception to this is airport rail which is available to most UK airports. Airport rail is only available for travellers who are travelling on an international flight and are carrying supporting travel … Read more
When at the time of your booking specific trains are available for reservation (generally within 80 days of departure) we will make seat reservations on your behalf free of charge which will be advised prior to confirmation, on your booking confirmation and again with your tickets.
Our system automatically selects the best fit for your party and allocates … Read more
Unfortunately not - once confirmed seat reservations are final. In some circumstances, the guard on your booked service may agree for you to move to un-reserved seats however this is completely at their discretion.
For bookings outside of 5 working days before departure rail tickets will be posted with your confirmation documents unless otherwise stated. For bookings inside this period, we will contact you by telephone or email to advise alternative ticketing arrangements. Please contact us if you do not have the relevant information before travelling.
If you haven't received your rail ticket the week before you travel please contact our customer services team on 01904 717 362 (calls charged at standard rates) quoting your reference number. If it is over a week before travel, please be patient, they will be on their way!
Yes. Some of the rail tickets SuperBreak sell are open tickets which are valid from the original start date of your journey and are valid for return journeys up to 28 days later, unless otherwise stated depending on the rail provider. We advise all clients to check all travel restrictions and times before you travel.
Yes. Restrictions relating to your ticket will be advised at the time of booking. Please ensure you read the restrictions carefully as should you travel on a train upon which your ticket is not valid, your ticket will have no value and you will be required to pay the full open single fare for the journey which is often very high.
Breaks of journey are not allowed with SuperBreak train tickets, unless otherwise stated or are a necessary connection.
Often our cheapest tickets are only available by specifying the specific train that you will be travelling on. Should this be the case you will be advised prior to making the booking. In this case your ticket is not valid on any other service and should you not travel on the booked train your ticket will have no value and you will be required to pay the full … Read more
You must contact SuperBreak to amend or cancel your reservation, not the rail operator or hotel directly. An administration or cancellation charge will apply. Email us at firstname.lastname@example.org or telephone 01904 717 362 (calls charged at standard rates), quoting your reference. Cancellations or … Read more
Child under the age of 5 travel free, but as they do not show on the ticket are not entitled to a seat. If you wish to guarantee a seat you must pay for a child ticket. When travelling by ATOC rail if the child sleeps in the hotel for free they are entitled to free travel, if the child is charged for accommodation they are charged 50% of the adult price.
Rail breaks can only be booked up to 5 days before the stay date to ensure that the rail tickets can be posted to you in time. In some cases, if the booking is made via our call centre, we can arrange for the tickets to be sent by special delivery. Please call 01904 717 362 (calls charged at standard rates) and our call centre staff will do their best to arrange … Read more
No - We also guarantee not to change the price after your booking has been confirmed.
If you have any special requirements please contact our Reservations Team to make your booking on 01904 717 362 (calls charged at standard rates) or email email@example.com before making a booking. We will do our best to accommodate your request however we may need to refer you to the special … Read more