Frequently Asked Questions: Flight Breaks
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You will receive your booking documentation by email as a PDF attachment which will include confirmation for your flights and accommodation and an ATOL certificate. We do not issue flight tickets; your confirmation acts as your ticket.
Before departure you will receive a pre-travel guide which will detail more information relevant to your break.
Once you have paid the balance of your booking you cannot cancel or amend.
Your seats will be allocated at check in and we do not pre-allocate seat numbers however you can pre-purchase selected seats or extra legroom seats at the time of booking.
Yes, your booking is fully protected by ATOL and our number is 10518. An ATOL certificate will be issued with your booking confirmation.
Only pre-booked seats and extra legroom seats.
Yes, you will be met at the airport by resort representatives who will transfer you by coach to your hotel and collect you from your hotel at the end of your break.
Travel Insurance is strongly recommended.
Meals are not included and we cannot add them to your package. You will be able to take drinks or snacks or purchase on board the aircraft.
Yes, hold baggage (checked-in baggage) is included and this is confirmed on your documentation. One bag is included per passenger (excluding infants that are under 2 years).
Your hold baggage allowance is 23 Kilograms.
Your cabin baggage allowance is 6 Kilograms but must be made up of one bag only.
There are restrictions on the amount of liquids you can take in your hand luggage. Where possible, pack liquids in your hold baggage (checked-in baggage). We recommend you check the latest regulations before you fly on the Civil Aviation Authority website (www.caa.co.uk).
No, airport check in is included in your package, so you do not need to check in online.
The check in time will be on your documentation however we suggest you arrive at the airport two hours before a short haul flight and three hours before a long haul flight.
Your departure airport may have more than one terminal, your confirmation of pre-departure booklet will carry this information.
As this is a charter flight you will not receive any money back for the cost of your holiday if you do miss the flight. There may be an opportunity to travel to the resort at your own expense and continue the itinerary.
Our Contact Centre would advise if this is possible in your do miss your flight.
This is the information collected by the airline before travel and includes passport number, expiry date, place of issue and your date of birth. If required this will be collected by the airline at the airport when checking in.
For our charter programme we are currently not collecting API, this is given at the airport during check-in.
Once you have made your booking please contact us and we will arrange for assistance at the departure and arrival airports. This is normally free of charge.
Yes, a valid passport is required for travel - British Citizens must hold a valid 10-year passport. Please note that certain destinations insist on at least 6 months validity from the return date. UK Citizens can check out the Foreign and Commonwealth Office website for passport, visa and health information, at … Read more
Airline policies vary, please contact our call centre on 01904 717 362 (calls cost 10p per minute plus network extras) before booking.
Deep vein thrombosis (DVT) is when muscles are constricted and the return of blood from the legs to the heart is inhibited. This can lead to fluid collecting in the feet and to subsequent muscular aches and pains, a feeling of excess fatigue or very rarely, more serious complications even after your flight has ended.
The best advice is to avoid being totally static throughout your flight; including night flights.
The steps below may help to reduce your risk: