Book online or call: 01904 717 362 Open 7 days a week

Frequently Asked Questions: Flight Breaks

Showing 1 - 22 of 22

Question
What documentation will I receive?

You will receive your booking documentation by email as a PDF attachment which will include confirmation for your flights and accommodation and an ATOL certificate. We do not issue flight tickets; your confirmation acts as your ticket.

Before departure you will receive a pre-travel guide which will detail more information relevant to your break.

Question
Can I cancel/amend my booking once confirmed?

Once you have paid the balance of your booking you cannot cancel or amend.

Question
Can I book my seats on my flight?

Your seats will be allocated at check in and we do not pre-allocate seat numbers however you can pre-purchase selected seats or extra legroom seats at the time of booking.

Question
Is my booking protected by ATOL?

Yes, your booking is fully protected by ATOL and our number is 10518. An ATOL certificate will be issued with your booking confirmation.

Question
Can I add flight extras to my booking?

Only pre-booked seats and extra legroom seats.

Question
Is the transfer between the airport and my accommodation included?

Yes, you will be met at the airport by resort representatives who will transfer you by coach to your hotel and collect you from your hotel at the end of your break.

Question
Do I need travel insurance?

Travel Insurance is strongly recommended.

Question
Are in-flight meals included?

Meals are not included and we cannot add them to your package. You will be able to take drinks or snacks or purchase on board the aircraft.

Question
Is hold baggage included?

Yes, hold baggage (checked-in baggage) is included and this is confirmed on your documentation. One bag is included per passenger (excluding infants that are under 2 years).

Question
What is my hold baggage allowance?

Your hold baggage allowance is 23 Kilograms.

Question
What is my cabin baggage allowance?

Your cabin baggage allowance is 6 Kilograms but must be made up of one bag only.

Question
What are the restrictions on carrying liquids in my hand luggage?

There are restrictions on the amount of liquids you can take in your hand luggage. Where possible, pack liquids in your hold baggage (checked-in baggage). We recommend you check the latest regulations before you fly on the Civil Aviation Authority website (www.caa.co.uk).

Question
Do I have to check in online?

No, airport check in is included in your package, so you do not need to check in online.

Question
What time do I need to check in for my flight?

The check in time will be on your documentation however we suggest you arrive at the airport two hours before a short haul flight and three hours before a long haul flight.

Question
Your departure airport may have more than one terminal, your confirmation of pre-departure booklet will carry this information.

Your departure airport may have more than one terminal, your confirmation of pre-departure booklet will carry this information.

Question
What happens if I miss my flight?

As this is a charter flight you will not receive any money back for the cost of your holiday if you do miss the flight. There may be an opportunity to travel to the resort at your own expense and continue the itinerary.

Our Contact Centre would advise if this is possible in your do miss your flight.

Question
What is Advanced Passenger Information (API)?

This is the information collected by the airline before travel and includes passport number, expiry date, place of issue and your date of birth. If required this will be collected by the airline at the airport when checking in.

For our charter programme we are currently not collecting API, this is given at the airport during check-in.

Question
Can I book assistance at the airport?

Once you have made your booking please contact us and we will arrange for assistance at the departure and arrival airports. This is normally free of charge.

Question
Do I require a passport for International travel?

Yes, a valid passport is required for travel - British Citizens must hold a valid 10-year passport. Please note that certain destinations insist on at least 6 months validity from the return date. UK Citizens can check out the Foreign and Commonwealth Office website for passport, visa and health information, at Read more  Read more information www.gov.uk/knowbeforeyougo. Other nationalities should check with their own governments. It is also your responsibility to check whether you need a visa to enter your destination country.

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Question
Can I fly when pregnant?

Airline policies vary, please contact our call centre on 01904 717 362 (calls cost 10p per minute plus network extras) before booking.

Question
What is Deep Vein Thrombosis (DVT)?

Deep vein thrombosis (DVT) is when muscles are constricted and the return of blood from the legs to the heart is inhibited. This can lead to fluid collecting in the feet and to subsequent muscular aches and pains, a feeling of excess fatigue or very rarely, more serious complications even after your flight has ended.

Question
How can I reduce the risk of developing DVT?

The best advice is to avoid being totally static throughout your flight; including night flights.

The steps below may help to reduce your risk:

    Read more  Read more information
  • Drink plenty of water during the flight and avoid alcohol and caffeine during the flight (and before)
  • Take only short periods of sleep & do not take sleeping pills
  • Try not to cross your legs whilst seated
  • Walk around the cabin whenever you can
  • Carry out the simple in-flight exercises provided by your airline
  • Wear loose fitting comfortable clothes and shoes when travelling

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Book online or call

  • UK Call Centre open 7 days a week 09:00-19:00
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Operator 2017 - Globe Travel

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Travel Aware - Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel

Keep informed of current travel health news by visiting www.travelhealthpro.org.uk

The advice can change so check regularly for updates.

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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