The Westin New York at Times Square
4 4 Star:
Per Person Per Night
Search for room availability
This 4 star luxury Manhattan hotel is ideally situated for those looking to explore this unique and vibrant city. The 42nd Street-Port Authority subway station is located just outside the Westin Times Square New York hotel, the majestic Rockefeller Center is 1 mile away, and Penn Station is an 11 minute walk. The impressive 45-storey tower sets this hotel apart, and makes it a landmark of the Midtown skyline. Surrounded by theatres, shops and restaurants the Westin Times Square is the place to be seen in the Big Apple.
873 rooms offering spectacular views of the New York City skyline can be found in this modern hotel in one of the world’s most iconic locations. With serene accommodation for respite and relaxation, each room features plush bedding, TV, iPod docking station, coffee maker, safe, and custom-designed bathrobe.
With an on-site steakhouse serving fine Angus beef and fresh seafood, relaxing Bar 10 lounge offering drinks and snacks, as well as spa offering wide variety of treatments, the Westin Times Square offers the perfect mix of luxury and location for the modern tourist.
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Concierge Desk
- Tea and Coffee Making Facilities
- Internet Access
- Mini bar
- In Room Safe
- Non Smoking Rooms
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Housekeeping (daily)
- Cable/Satellite TV channels
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 27.9 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Nearest Airport Name: John F. Kennedy International Airport Distance: 27.9 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 2411 reviews
- Sleep Quality:
Stay Date: 08/2017, Nancy P wrote this review.
Hotel was clean, well decorated, staff very nice. Didn't eat there, so can't comment on food. The only problem was there was a mini fridge but it was stuffed full with $6 candy bars, and $4 waters, and soda, and no microwave . Coffee pot made one cu… See more
Hotel was clean, well decorated, staff very nice. Didn't eat there, so can't comment on food. The only problem was there was a mini fridge but it was stuffed full with $6 candy bars, and $4 waters, and soda, and no microwave . Coffee pot made one cup, otherwise was good place to stay. Collapse
Shiny on the surface, but TERRIBLE customer service
Stay Date: 08/2017, ahallene wrote this review.
At first sight, the Westin New York Times Square looks like a great hotel. We stayed here in August 2017 for a conference. The rooms were clean and the space was well laid out. My complaint is with the terrible customer service. Because this was a … See more
At first sight, the Westin New York Times Square looks like a great hotel. We stayed here in August 2017 for a conference. The rooms were clean and the space was well laid out. My complaint is with the terrible customer service. Because this was a work-related conference where I was sharing a room, I asked to have my card added to the room account so we could split costs at check-out. The Reception desk told me they were not doing that at the time and would add my card at check out. I asked if that would cause any issues since there were three of us looking to split and she said it was no problem at all. Fast forward to check out, and I have an extremely early flight. When I go downstairs to check out and catch a cab, I discover they have chosen then to re-boot their system and can not access anything for my check out for at least 30 minutes. I need to use my company card to avoid reimbursement hassles so I ask if I can phone it in since I am on my way to the airport, which the desk clerk couldn't answer, other than to say she didn't think they could do that but I could call and try. Her only solution was that I leave my friend to pay the bill and just pay her back. This doesn't work when you're trying to use your corporate account. I call and of course they refuse to take the card over the phone. They offered no alternative solutions to the problem they created. I asked for a supervisor and was told that no one would be available until Monday. I sent an email to their Customer Relations and received no response at all. This was terrible. It was the most straight forward arrangement for making payments and they're refusal to take my card at the beginning coupled with their poor timing to reboot the system created a problem that could easily be fixed. I do not recommend this hotel for business travel. I have never encountered such poor planning and execution from a hotel that hods itself as being good for conferences, nor such terrible and inept responses to a problem that was their own creation. I am very disappointed in their refusal to respond to my email. Collapse
Great location and that was all, bugs in the room and lies to my face.
Stay Date: 08/2017, Jacky Y wrote this review.
Stayed here for three nights. Did not receive any upgrade as a platinum member and was put on 16th floor (the hotel has 45 floors). The breakfast was ridiculously priced, 33+tax+tips. The restaurant was short staffed. The server would be at your serv… See more
Stayed here for three nights. Did not receive any upgrade as a platinum member and was put on 16th floor (the hotel has 45 floors). The breakfast was ridiculously priced, 33+tax+tips. The restaurant was short staffed. The server would be at your service twice during the whole breakfast, three times if you are lucky enough. Never got empty plates taken away, did not receive any refill on drinks the second and third morning. Enough about the restaurant, the rooms were even bigger problem. The second night of the stay, I felt very itchy on my right foot and leg. Saw two bug bites on my leg but too tired to move. The next morning, found two more. Called to see the manager. Zoe as the housekeeping supervisor or manager was great. She immediately called the front desk to switch room for us and apologize. But that was it. When we returned to the hotel, our luggage were in the new room, blocking the way to get into the room so I need to move them little by little. Fair enough, at least they were in the new room. Then I received a call telling me that they had the room inspected and there were no problem at all. Seriously? I never took of my shoes unless in the room and two more bites after I slept again. I will just post some photos of the bites that were after treatment. Who's the liar now? Collapse
Always stay at this hotel. Convenient but allows for restful night
Stay Date: 08/2017, AroundTheGlobe69 wrote this review.
Love love love this hotel. I'm a loyal Starwood frequent guest. Love this Westin because the location is close to to Times Square but yet quiet enough to get a restful nights sleep. Great staff very responsive Would highly recommend for singles, c… See more
Love love love this hotel. I'm a loyal Starwood frequent guest. Love this Westin because the location is close to to Times Square but yet quiet enough to get a restful nights sleep. Great staff very responsive Would highly recommend for singles, couples or family --- as I have stayed here as all three! Collapse
Stay Date: 08/2017, Michele T wrote this review.
Like usual, our stay was amazing! Nice and professional staff. Super clean room. Kids are always welcome. The location is perfect to walk or take the subway. I highly recommande The Westin New York at Time Square!
Like usual, our stay was amazing! Nice and professional staff. Super clean room. Kids are always welcome. The location is perfect to walk or take the subway. I highly recommande The Westin New York at Time Square! Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2017
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.