Sure Hotel by Best Western Birmingham South
Per Person Per Night
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The Sure Hotel by Best Western Birmingham South (formerly Quality Hotel Birmingham South) is situated in the quiet suburb of Acocks Green. Located adjacent to Acocks Green rail station and with free car parking, this hotel is the ideal base for visiting the NEC, travelling from Birmingham Airport or visiting Birmingham’s vibrant city centre which can be reached in under 10 minutes by rail. Popular attractions such as the National Sea Life Centre, Broad Street, Symphony Hall, Cadbury World and the Bullring Shopping Centre are all within easy reach.
Each room at the hotel all the mod cons you would expect from a 3-star property including free Wi-Fi.
The onsite Pillars Restaurant serves fresh locally sourced food and for those wanting something lighter, the recently refurbished lounge bar offers a range of snacks as well as draught beers and a selection of wines.
Hotel Facilities & Services
- Total Rooms Number: 51
- Tea and Coffee Making Facilities
- Direct Dial Telephone
- Name: ACOCKS GREEN
- Distance: Adjacent to hotel
- Name: BIRMINGHAM INTERNATIONAL
- Distance: 6 miles
- Cots/Cribs Free: No
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:00
- Monday to Friday: 07:00
Breakfast served to
- Saturday/Sunday: 09:30
- Monday to Friday: 09:30
- Bar in Hotel
- Restaurant in hotel
- Nearest Rail Name: Acocks Green Distance: Adjacent to hotel
- Nearest Airport Name: Birmingham International Distance: 6 miles
To view our full selection of accommodation in Birmingham, view our hotels in Birmingham page.
TripAdvisor Traveller Rating
- Overall: based on 232 reviews
- Sleep Quality:
Worst hotel stay with insect bites. Not recommended
Stay Date: 07/2019, Pkc777 wrote this review.
I stayed in this hotel for 1 night and upon my arrival I was given a room on the ground floor. Within half an hour my legs were itchy and i looked to find insect bites all over them. I called reception and informed them who offered me a different roo… See more
I stayed in this hotel for 1 night and upon my arrival I was given a room on the ground floor. Within half an hour my legs were itchy and i looked to find insect bites all over them. I called reception and informed them who offered me a different room. That in itself was surprising as they seemed to admit by putting me in another room that clearly they knew about this. I moved to another room at 10pm and at 5am i woke up due to constant itchiness from the night, to find more insect bites on my arms and legs. I went to the reception saying I have not had a good night sleep and cannot stay in the hotel any longer. The porter said he cannot help me and after asking to speak to the manager he said he cannot help me as there is no manager. However, eventually he called his manager and spoke to her in a different language and then told me nothing could be done. I asked for a refund and was told nothing could be done. I called booking.com whom I had arranged this hotel. I left the hotel at 6am and declined to return the second night. I was informed by booking.com they would call me once they spoken to the manager but I had not received a call by 1pm. So I called them and they said they will re try the manager. Once the call came back from sure hotel manager Lucy, she informed me that all her rooms had been checked by HER staff and there was no problem. Obviously. And then I received a sarcastic condescending email from her, which was shocking that a manager can speak to anyone like this. Poor customer service. Even best western customer services were appauling in their management of this matter. Lucy refunded 1 night not 2, and her attitude and the disgusting rooms I was in as well as the poor management by best western customer services, means no more stays in their properties. And insect bites at Sure Hotel, the only thing u can be SURE off is a poor nights sleep and poor customer service. Poor quality rooms Collapse
Stay Date: 07/2019, cgodda848161 wrote this review.
We stayed here, as we had a training at The motorcycle museum. The staff were friendly enough, however we were unable to get breakfast as it finished earlier than was advertised. The main light in our bedroom didn't work, and there was no lift.
We stayed here, as we had a training at The motorcycle museum. The staff were friendly enough, however we were unable to get breakfast as it finished earlier than was advertised. The main light in our bedroom didn't work, and there was no lift. Collapse
Stay Date: 06/2019, PhilL1531 wrote this review.
I arrived late but the receptionist and waiter accommodated my needs for food and drink in the bar. It was a balmy midsummer night and as the room was small and on the top floor it was an overly warm room which didn't make for a good sleep however ev… See more
I arrived late but the receptionist and waiter accommodated my needs for food and drink in the bar. It was a balmy midsummer night and as the room was small and on the top floor it was an overly warm room which didn't make for a good sleep however everywhere was clean, the facilities were good and the value-for-money was very good, topped off with a great cooked breakfast Collapse
Stay Date: 06/2019, Sheron1967 wrote this review.
Okay guys, so you know when something amazing is right on your door step but you didn't notice? Well, this is what your missing out on, if you've never booked into the SURE HOTEL by WESTERN BIRMINGHAM SOUTH, Acocks Green. These guy's did not go to s… See more
Okay guys, so you know when something amazing is right on your door step but you didn't notice? Well, this is what your missing out on, if you've never booked into the SURE HOTEL by WESTERN BIRMINGHAM SOUTH, Acocks Green. These guy's did not go to spec savers because I'm sure they think I'm the queen. They treat me like royalty. I am having some work done on my house and normally I'd stay with family or book into a city centre hotel, thinking it may be better. No. I was wrong. I've travelled around the world a few times and stayed in many hotels but let me tell you something, this one far exceeds the service I have had anywhere else. The cosy and extremely clean rooms, the beautiful, attentive, helpful staff, the decor and don't even get me started on the food. Ladies & gentlemen, even if you don't need to stay in this beautiful, family friendly hotel over night, treat someone and try the resturant and bar here. I recommend the Lamb Cutlet, mouth wateringly delicious. Everything is fresh. I certainly will be making lots of excuses to book into this beautiful hotel, which may I add, has a train service that can take you directly into Birmingham City Centre within 10 minutes, with free car parking and Wi-Fi. Never mind the rest of Birmingham guys, Sure Hotel by Best Western Birmingham South, in Acocks Green, is where it's at. Collapse
Tired looking and pretty basic
Stay Date: 06/2019, michelle w wrote this review.
Location is good. Free parking at back is good Receptionist service was friendly Have to climb stairs and walk through a maze of corridors to get to your room. No way suitable for disabled people or those who can’t carry heavy suitcases up the stair… See more
Location is good. Free parking at back is good Receptionist service was friendly Have to climb stairs and walk through a maze of corridors to get to your room. No way suitable for disabled people or those who can’t carry heavy suitcases up the stairs. Terrible service in restaurant- we waited 10 mins, sat at our table and no one came to serve us, so we left to eat elsewhere. At the same time noticed the staff from the kitchen were taking a break sat on the couch in reception, perhaps that is why we didn’t get served!! Rooms are in need of modernizing, particularly the bathrooms, old tiles, really cheap and dirty looking floors. Actual sink, toilet and tub were clean just dated. Beds very uncomfortable and pillows not supportive at all. Room was warm and cosy Alright for one night but no more Collapse
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