Sheraton Centre Hotel & Towers
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Stay at the Sheraton Centre Hotel & Towers and look forward to exploring a 16-mile underground network of shops and services right on your doorstep. The hotel is also nearby many Toronto theatres, world-class dining venues and cultural Toronto museums for your enjoyment.
All of the luxurious guest rooms at the Sheraton Centre Hotel & Towers are designed with your comfort in mind. Each room includes plush bedding, an LCD flat-screen TV, internet access, a private bathroom and a work area.
Tuck into American cuisine at the BnB Restaurant, soak up the lively atmosphere at Quinn's Steakhouse and Irish Bar, chill out with friends at Shopsy's Deli or sip on a coffee at the Link Café. The hotel is also home to a heated swimming pool, a fitness centre and the Senses Spa, which offers a wide range of treatments.
Hotel Facilities & Services
- Total Rooms Number: 1377
- 24 hour front desk
- Lift to all Floors
- Internet Access
- Parking at Hotel Cost: $50.00 Per Night
- Indoor Pool Free: Yes
- Outdoor Pool Free: Yes
- Treatment Rooms
- Gym Free: No
- Name: Toronto Pearson International Airport
- Distance: 26.5 kilometres
Bar and Restaurant
- Restaurant in hotel
- Nearest Airport Name: Toronto Pearson International Airport Distance: 26.5 kilometres
To view our full selection of accommodation in Toronto, view our hotels in Toronto page.
TripAdvisor Traveller Rating
- Overall: based on 2085 reviews
- Sleep Quality:
Average Stay in a Very Tired Hotel
Stay Date: 02/2019, stassie27 wrote this review.
I stayed here for a night with my boyfriend. It was a very tired hotel, seems to be primarily used for conferences nowadays. The room was very average, she upgraded us to a CN tower view. The CN was visible if you squinted very hard in the horizon. W… See more
I stayed here for a night with my boyfriend. It was a very tired hotel, seems to be primarily used for conferences nowadays. The room was very average, she upgraded us to a CN tower view. The CN was visible if you squinted very hard in the horizon. When we stayed at The Delta the CN tower was right in front of our room, the views at Sheraton can't be compared. We paid extra for the lounge with appetizers on one of top floors. Wasn't really worth it, the food was pretty average.In general this hotel feels very old and in desperate need of renovation and modernization. Some of the lights in the Sheraton sign on the top of the hotel don't even light up, I think that speaks for itself in the fact that they have work to. The location is good, right in front of Nathan Phillips Square but The Delta hotel (also affiliated with the Marriott) is about a 100x times nicer, I'd stay there instead. Collapse
Don’t let them put you in the Richmond Tower
Stay Date: 02/2019, Jay A wrote this review.
This place is a dump. The decor is straight out of a grand mother’s home in 1989. The room is dark, poorly painted and the carpets haven’t been cleaned in years. The elevators to this tower of the hotel are tucked into a far corner of the building… See more
This place is a dump. The decor is straight out of a grand mother’s home in 1989. The room is dark, poorly painted and the carpets haven’t been cleaned in years. The elevators to this tower of the hotel are tucked into a far corner of the building, as if to acknowledge that those who stay here won’t ever return. Thw photos you see on the website are not of this tower. If you stay at this hotel, don’t stay in the Richmond Tower. You might be asking why I did not ask to be moved. The reason is that I checked in after 2:00 am and will have to check out at 8:00. But, even with so little time to sleep, I felt compelled to tell the world what a dump this place is. Maybe the sound of the running toilet will help sooth me to sleep... Collapse
Will not stay here again
Stay Date: 02/2019, BFM80 wrote this review.
Very poor stay. Mix up with my reservation at check-in and was told I needed to fix it through the travel agency that my office used to make the reservation, rather than the front desk just fixing it at the time (a different person was able to correc… See more
Very poor stay. Mix up with my reservation at check-in and was told I needed to fix it through the travel agency that my office used to make the reservation, rather than the front desk just fixing it at the time (a different person was able to correct it the next morning). Was given a room in the Richmond Tower which is in desperate need of renovations. Was staying on the 10th floor and was subjected to crashing and banging all evening and again starting at 6am the next morning. Was told it was due to a "recreation area" on the 11th floor, but no one made mention of it when I checked in. The Queen Tower may be a better experience but with all of the options for hotels in downtown Toronto I will never stay here again. Collapse
Stunning hotel, great location, great concierge
Stay Date: 11/2018, JonArnold wrote this review.
A very impressive hotel in the city centre with great access to shopping centres and the waterfront. Whilst there we: - Took a trip to Niagara (organised via the concierge at the hotel, it was more expensive than doing it ourselves though) - Took … See more
A very impressive hotel in the city centre with great access to shopping centres and the waterfront. Whilst there we: - Took a trip to Niagara (organised via the concierge at the hotel, it was more expensive than doing it ourselves though) - Took a boat trip to the stunning Toronto islands (the port was walking distance from the hotel) - Visited the CN Tower and Aquarium (also walking distance from the hotel) - Grafitti Alley and Yonge Dundas which are also a must We also visited one of the local theatres of which there are many As mentioned, the hotel was a great standard, the rooms were clean and spacious, and the staff were extremely friendly. There was a good-sized gym with a reasonable selection of equipment, a semi outdoor pool and a sauna. The hotel didn’t have its own bar/restaurant as such but there were some franchised venues to eat available and loads of choice in nearby streets/the underground I can't remember the name of the concierge who looked after us but he was brilliant, with lots of advice about the local area Collapse
Average at the Sheraton, they just didn't seem to care that much.
Stay Date: 03/2018, MarcoL9999 wrote this review.
Stayed at the Sheraton March 28th to April 6th 2018 with my family. First of all, my wife contacted the hotel that I was having my 45th birthday during our stay. The hotel did absolutely NOTHING to acknowledge my wife's message nor did they do anyth… See more
Stayed at the Sheraton March 28th to April 6th 2018 with my family. First of all, my wife contacted the hotel that I was having my 45th birthday during our stay. The hotel did absolutely NOTHING to acknowledge my wife's message nor did they do anything to remember this occasion. A simple note of happy birthday would've sufficed... just subpar. Not that I actually care, but my wife had specifically contacted the hotel. As I write this, it’s been 10 months since we wrote the hotel directly to give feedback and NO ANSWER EITHER!!!! Secondly, the check-in process at the hotel is atrocious! We queued for 10 minutes to get to an indifferent person at the check-in counter that didn't really want to work there. There was no "Hi, how are you today" greeting or even a hint of a smile. This is not a great first-experience. Our room wasn't ready (we arrived at 13:30 approx.) so the person took my telephone number, which I repeated 3 times to her, so that they would call me when the room was ready. Great! So, we headed to lunch and waited and waited, until at 16:00 we had enough and went to the lobby, only to see that there was again at least a 10-15 min. queue to the check-in desk. Luckily, I found somebody to assist us, and finally another 10 minutes later we had our key. This part is not working at this hotel at all, and it wasn’t even that busy (maybe 10 persons waiting), the check-in process is just extremely slow! We stayed at the Club level. The room on was… well, just okay. Nothing special. Two Queen beds, a bathroom, a big TV, a Starbucks coffee machine, and a fridge. There were a few dirty areas in the room, stains etc. Not too bad though, but not 100% clean. In terms of cleaning the room, it worked out only fairly ok, although we were often low on toilet paper and no spare roll was left by the cleaners. The club lounge was all right, there was always food during breakfast. Strawberries on a couple of mornings were nice and fresh. However, it was crowded at times and no tables to sit at, so I would suggest reorganizing the tables and/or bringing more tables into the lounge. Another annoying thing in the lounge is the lack of places to charge your devices. The views from the club level lounge are great though! Going to the swimming pool is just weird at the hotel, as one is supposed to take a shower before going to the pool, so you end up walking a looooong corridor dripping and freezing. Going back to the dressing rooms after a swim is also a cold experience. Yet, there were several persons, who came to the pool, just took their normal clothes off and jumped in the pool without washing. So, that's not good either! The parking fee at the Sheraton is just ludicrous, so we didn't use that service either, better park across the street in the parking garage. All in all, our stay at the Sheraton Toronto was just okay. Not great but not bad either. It is the lack of attention to details that makes me wonder if we would ever stay there again. Collapse
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