Risley Hall, Sure Hotel Collection by Best Western
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Description
Risley Hall boasts 10 acres of private landscaped grounds, an 11th Century Country House for fine dining, deluxe bedrooms, a relaxing health spa and exceptional service. Accommodation comprises 16 manor house rooms and 19 luxury suites, all with en-suite facilities and 24-hour room service; all have satellite television and tea and coffee making facilities. A fine dining experiences can be found in Abbey’s Restaurant.
Facilities
Bedroom Facilities
- TV
- Internet Access
- Room Service Not 24hr: Yes
- Non Smoking Rooms
- Ground Floor Rooms
- Direct Dial Telephone
Parking
- Parking at Hotel Free: Yes
Leisure Activities
- Indoor Pool Free: Yes
- Treatment Rooms
- Jacuzzi Free: Yes
- Sauna Free: Yes
- Steam Room Free: Yes
Travel Facilities
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Nearest Rail
- Name: LONGEATON
- Distance: 5 miles
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Nearest Airport
- Name: NOTTINGHAM EAST MIDLANDS
- Distance: 7 miles
Family Facilities
- Cots/Cribs Free: No
Bar and Restaurant
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Breakfast served from
- Saturday/Sunday: 08:00
- Monday to Friday: 07:00
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Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 09:30
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
Pets
- Guide dogs only
Travel Facilities
- Nearest Rail Name: Longeaton Distance: 5 miles
- Nearest Airport Name: Nottingham East Midlands Distance: 7 miles
To view our full selection of accommodation in East Midlands, view our hotels in East Midlands page.
Reviews
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 4.3 out of 5 based on 25 reviews
- Sleep: SuperBreak Sleep Rating: 4.2 out of 5
- Breakfast: SuperBreak Breakfast Rating: 4.1 out of 5
- Staff: SuperBreak Staff Rating: 4.2 out of 5
- Location: SuperBreak Location Rating: 4.1 out of 5
TripAdvisor Traveller Rating
- Overall:
based on 405 reviews - Location:
- Sleep Quality:
- Rooms:
- Service:
- Value:
- Cleanliness:
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Cricket at Trent Bridge
Stay Date: 09/09/2014, a customer aged 45-64 who stayed in this hotel wrote this review.
Hotel a little tired but very pleasant and good value break. Spa facilities a little walk from hotel and within over 55s complex but again very pleasing. Good hotel grounds. See more
Hotel a little tired but very pleasant and good value break. Spa facilities a little walk from hotel and within over 55s complex but again very pleasing. Good hotel grounds. Collapse
Overall Hotel Rating: 4 out of 5
Hotel Ratings:
- Destination: 4 out of 5
- Sleep: 4 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
Attraction Tips:
- Trent Bridge: 5 out of 5
Dining Tips:
- Trent Lock Vintage Inn: 4 out of 5
Short Break In Derby
Stay Date: 20/03/2011, a customer who stayed in this hotel wrote this review.
Took a while to find someone to check us in. Our booking was for b&b for one night but they had us down for db&b for 2 nights. Soon sorted. Rather noisy plumbing, but soon sorted. See more
Took a while to find someone to check us in. Our booking was for b&b for one night but they had us down for db&b for 2 nights. Soon sorted. Rather noisy plumbing, but soon sorted. Collapse
Overall Hotel Rating: 4 out of 5
Hotel Ratings:
- Destination: 5 out of 5
- Sleep: 5 out of 5
- Breakfast: 5 out of 5
- Staff: 4 out of 5
Dining Tips:
- Risley Park Hotel: 4 out of 5
Short Break In Derby
Stay Date: 04/10/2010, a customer who stayed in this hotel wrote this review.
The setting and hotel facilities, including pool, were good; the public rooms were tired and needed decorating, but welcome nonetheless and the dining room facilities were excellent. I had booked 3 rooms all at the same rate; 1 in the new block was v… See more
The setting and hotel facilities, including pool, were good; the public rooms were tired and needed decorating, but welcome nonetheless and the dining room facilities were excellent. I had booked 3 rooms all at the same rate; 1 in the new block was very good, 1 was ok but in need of an update, but the 3rd, no 17 in the attic was stuffy and smelly, having only a dirty skylight with a dilapidated blind and no easy means of reaching either, and in need of a deep clean; the beds however were comfortable and the sheets were clean; the full rate was not justified for this room. The meals were very good but the service was incredibly slow. Collapse
Overall Hotel Rating: 3 out of 5
Hotel Ratings:
- Destination: 3 out of 5
- Sleep: 3 out of 5
- Breakfast: 4 out of 5
- Staff: 4 out of 5
Not Great
Stay Date: 16/08/2008, a customer who stayed in this hotel wrote this review.
From someone who stays away alot i would have to say the room i was given was not good... generally poor infact. The hotel staff were nice and polite and helped where possible. For £110 i would not go back....there are hotels 100% better out ther… See more
From someone who stays away alot i would have to say the room i was given was not good... generally poor infact. The hotel staff were nice and polite and helped where possible. For £110 i would not go back....there are hotels 100% better out there for that sort of money. Collapse
Overall Hotel Rating: 1 out of 5
Hotel Ratings:
- Destination: 3 out of 5
- Sleep: 3 out of 5
- Breakfast: 1 out of 5
- Staff: 3 out of 5
Brilliant service
Stay Date: 11/08/2008, a customer from ELLESMERE PORT who stayed in this hotel wrote this review.
We stayed at Risley Hall in one of the suites. The views out of the window were spectacular. The staff were polite and friendly and Richard in the restaurant gave exceptional service as we were celebrating the renewal of our vows after 32 years of ma… See more
We stayed at Risley Hall in one of the suites. The views out of the window were spectacular. The staff were polite and friendly and Richard in the restaurant gave exceptional service as we were celebrating the renewal of our vows after 32 years of marriage. Collapse
Overall Hotel Rating: 5 out of 5
Hotel Ratings:
- Sleep: 5 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
Attraction Tips:
- Matlock Bath: 4 out of 5
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Lovely building and breakfast, but needs refurbishment
Stay Date: 04/2018, Karen P wrote this review.
Confusion over our booking when we arrived, with only one of the two booked rooms actually on their system. Took them a while to sort out, but not full so we were given the second room - albeit on a different floor from our (teenage) kids. Unfortunat… See more
Confusion over our booking when we arrived, with only one of the two booked rooms actually on their system. Took them a while to sort out, but not full so we were given the second room - albeit on a different floor from our (teenage) kids. Unfortunately, being given a room in the eaves on the second floor meant my 6ft husband had to keep ducking under a beam when moving around! Initial impressions of the building, grounds and rooms were lovely, and the bed was comfortable. Much of the furniture in the bar area looked (at a glance) as if it was very nice and fairly new. But when we stopped to look around, we realised it was in desperate need of refurbishment. Our bathroom (room 16) clearly hasn't been updated for ages, the sink was cracked, paint on the tiles was peeling off, there were layers of badly applied sealant throughout, the shower (via the old taps) was such low pressure it was barely usable etc. In the dining room, there are tatty old curtains rails with no curtains etc etc. In addition, the usual brochure/folder that you get in a hotel room giving details of facilities, menus, how to use the phone etc was missing, so we couldn't use the hotel phone, for example. When I asked about this as we checked out, I was told this was because everything was being rebranded as Best Western had just bought it. I did suggest that an A4 sheet explaining this and with some basic info would be helpful, but I'm not sure that suggestion will get passed on. Service at reception was generally fine and the waitress at breakfast was trying her best (but I suspect was quite inexperienced). The cooked breakfast itself, though, was very good - better than a lot of other hotels at this price. We didn't spend enough time here for any of this to spoil our stay particularly. It is a lovely old building, so I really hope they do a sensitive refurbishment to make the most of it. Collapse
ANTS!
Stay Date: 04/2018, valfryer wrote this review.
Unfortunately we have been given two Groupon vouchers for afternoon tea here recently. I say unfortunately as the first experience was not good (lack of service), the second, this week even worse. No welcome when we arrived, service not attentive a… See more
Unfortunately we have been given two Groupon vouchers for afternoon tea here recently. I say unfortunately as the first experience was not good (lack of service), the second, this week even worse. No welcome when we arrived, service not attentive and to top it all, ants crawling out of the sugar bowl! Just received a meek 'oh sorry' and changed the sugar and put the second lot into a cup, not even another sugar bowl. We killed 8 ants on the table!! Not a luxury occasion by any means, ordinary cups and saucers, no china as one would expect for afternoon tea, 9 finger sandwiches between 2 of us all in white bread, cakes which were obviously bought in. Will never be returning here again., Shame as 15 years ago it was a lovely place, so good that we got both engaged and then married there - certainly wouldn't be doing so now! Collapse
Below average
Stay Date: 04/2018, kj01979 wrote this review.
Stayed in a suit to see if we would like our wedding here. First thing we do is have a look around the room and then view the booklets that usually contain hotel menus and general information. There wasnt one. We decided to eat out after reading the… See more
Stayed in a suit to see if we would like our wedding here. First thing we do is have a look around the room and then view the booklets that usually contain hotel menus and general information. There wasnt one. We decided to eat out after reading the online reviews. The rooms need a large refurb and a deep clean.the view from the back of the hotel is directly in the the care home windows. I dropped my earing under the bed so had to pull the bed over and it was filthy. The hotel seems to have a lightbulb shortage. The bathroom does not have the basics such as sanatry bags... The entrance to the suite block would benifit from a vending machine as although there is a mini fridge in the suite there is no water. The beds and pillows are comfortable and the breakfast was cooked to order and tasty. Staff we friendly. Collapse
Weekend stay
Stay Date: 04/2018, rat12bag wrote this review.
Our room was very nice - overlooking the gardens and everything very clean and tidy. The staff very pleasant and welcoming. Breakfast was good on both mornings.We were asked if we wanted to eat in the restaurant on the day we arrived - we looked at t… See more
Our room was very nice - overlooking the gardens and everything very clean and tidy. The staff very pleasant and welcoming. Breakfast was good on both mornings.We were asked if we wanted to eat in the restaurant on the day we arrived - we looked at the menu displayed in reception and as it looked good we decided we would. When we went to the restaurant we were given a completely different menu with alot less choice but decided we would still eat although we were disappointed that the menu was different. The food was average - not as good as the breakfasts and the service was very very slow - a disappointing meal. Pleased to say everything else was good. Collapse
Very poor
Stay Date: 04/2018, John W wrote this review.
We had been given a voucher by our Daughter for Sunday lunch at Christmas. We arranged and booked in advance. We were shown onto the bar which was empty apart from a bar person. No welcome by him just served us a drink and gave us the menu specifical… See more
We had been given a voucher by our Daughter for Sunday lunch at Christmas. We arranged and booked in advance. We were shown onto the bar which was empty apart from a bar person. No welcome by him just served us a drink and gave us the menu specifically for Groupon customers, should of guessed then how bad it would be. Only sat down five minutes and he asked us to follow him to the restaurant - well a room with 4 tables in it. Can't understand why they didn't direct us to our table first and then serve us drinks. The starters were served I had soup - potatoe and leek the wives had haddock fish cake. Both arrived cold, my soup was served in a good size dish but I guess they were short of soup it must have been 0.5 cm deep I could hardly get a full spoonful with tipping the dish. We didn't have any staff check it was ok so we ate what was served. It appeared that a manager came to take our plates and we told him the food was cold. He apologised and said he would tell the chef. Our main meals came mine roast beef my wife had salmon. I had one slice of beef on my plate good job I was not hungry. The roast potatoes looked great just how they should be however they were not crisp but very soggy obviously cooked well in advance and reheated. My wives salmon came with a hollandaise sauce that was so thick she could have cut it with a knife. The room was dead no atmosphere the staff were abrupt and not welcoming at all. One waitress had such a short skirt that ever time she bent over to place plates on the neighbouring tables I could see the band's on her tights at the top of legs and they also contain a huge ladder. Their presentation altogether is a problem for this sort of establishment. We did not stop for a sweet it was an awful experience one not to do again. The idea with offering Groupon vouchers is because you want more customers try your service and come back to pay full price. Not much chance of this happening. You don't have enough customers because the service is so poor - cheap vouchers won't cure that. I would not recommend this place to dine let alone to get married I would advise anyone not to buy Groupon vouchers for here. I guess the service in the other rooms for full paying customers must be better as it can't be worse. Sorry for such a poor review but really the place needs money spending on it. There is red carpet leading to reception from the car park it looks as though it's been left out all winter. 1st impressions are always right. Collapse
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Star Rating Description - Hotel
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
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