Puerto Azul Apartments
(Puerto Rico (Gran Canaria))
3 3 Star:
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The Puerto Azul Apartments are situated on the fringe of one of the hills overlooking the bay of Puerto Rico. The apartments are well equipped with a spacious balcony/terrace, fully equipped kitchen and television. Guests can enjoy various leisure facilities within the complex including the hotel restaurant, bar, pool bar and two swimming pools.
Hotel Facilities & Services
- Lift to all Floors
- Direct Dial Telephone
- Cleaned Per Week: 5
- Towel Changes Per Week: 3
- Bed Linen Changes Per Week: 2
- Parking at Hotel Free: Yes
- Indoor Pool Free: Yes
- Tennis Free: No
- Solarium Free: Yes
- Name: LAS PALMAS
- Distance: 45 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: Las Palmas Distance: 45 kilometres
To view our full selection of accommodation in Maspalomas, view our hotels in Maspalomas page.
TripAdvisor Traveller Rating
- Overall: based on 1809 reviews
- Sleep Quality:
Good time had by all
Stay Date: 08/2017, Dan2110 wrote this review.
We arrived at Puerto Azul on 08 Aug for 7 nights. On arrival the reception staff were very friendly and gave us as much information as possible and provided a map to our room. We were given an older style rooms which was sufficient enough and very cl… See more
We arrived at Puerto Azul on 08 Aug for 7 nights. On arrival the reception staff were very friendly and gave us as much information as possible and provided a map to our room. We were given an older style rooms which was sufficient enough and very clean, we had amazing views from our room . The only downside of the older rooms is that there is no air conditioning so it can be quite warm at night. The pool area was also very clean but was closed off on two occasions during our stay due to someone pooing in the pool but the hotel staff did deal with this appropriately by closing the pool for cleaning. The only thing that we did not like about the pool area was how busy it was in the main pool area it was like a maze trying to get through all the sunbeds to the adults section. The adults section of the pool was quieter but still had children on occasions in the jacuzzi. Food and drink selection was good and the restaurants and pool bar were very clean. We hired a car on our last day and the hotel dealt with it all for us, all we had to do was let them know what car we wanted and hand the keys back at the end of the day. Overall we had a great holiday at Puerto Azul with a few tweeks this hotel would be even better. Friendly staff and very clean hotel. Collapse
Stay Date: 08/2017, Jenny G wrote this review.
Currently on our last day at Puerto azul. Travelled with jet2 the flight was very smooth check in brilliant. Took about 45 minutes to get to our hotel but we was 3rd drop off so I think it depends on how far down drop off you are to how long it will … See more
Currently on our last day at Puerto azul. Travelled with jet2 the flight was very smooth check in brilliant. Took about 45 minutes to get to our hotel but we was 3rd drop off so I think it depends on how far down drop off you are to how long it will take you. Arrived in reception which is very clean the reception staff are all amazing and helpful and give you plenty of information. We had booked an upgraded room. Room number 5806 which to be fair is probably one of the best rooms we have ever stopped in we booked this for the bunk beds for our 2 boys age 10 and 6. They are spacious modern and well it. The balcony was hugh containing a table with 4 chairs and 2 sun loungers. Our view was a sea view and was beautiful seeing the boats at night all lit up. Even though our room was really close to the pool area we could hear no noise. I will state again the view is incredible and this is the thing I will miss the most. You are really close to the europa centre which is a 10 min walk up hill. or the commercial centre at the bottom of Puerto Rico which is around 700 steps down and a taxi back up cost no more than 4 euros. The pool area is really clean the sun beds was an issue when we first arrived but going into our 2nd week they relaxed and let people get a bed whenever they pleased. The adults area was opened up to accomadate bathers with children as long as they didn't go in the infinity pool. The lifeguard was always hard at work and saw him may times respond to injurys cur fingers and toes immediately. Whilst we was there we had the pool closed twice due to someone having a poo in the pool once again this was dealt with quickly and shut off for the remainder on the day. The snack bar was ok but I preferred to eat in the restaurant at lunch due to there been more choice. Be careful in the pool bar area it gets really slippy and saw many of people slip over not the hotels fault as it's stated not to go in wet but people still do. Not once did I come across a member of staff who didn't Smile or make you feel welcome all of them work incredibly hard and long hours. Unjust say a special thanks to everyone of the entertainment staff they was brilliant and my 6 year old loves mini kids Club which runs most days from 2:30 untill 4:30 some days they have special events which you have to pay for but it's worth it to keep them out of the sun for a few hours. He loved Chloe. And all the entertainment staff new all the kids names and always spoke weather it was on the street in Puerto Rico or just in the restaurant. These also worked hard and was on the go from morning untill night. And made our boys holidays. The cleaners are very good. All in all we had a very relaxing holiday and would Most deffinatly visit Puerto azul again having stopped in a few hotels in Puerto Rico this is probably the best we have. Collapse
Having a great holiday.
Stay Date: 08/2017, caroline r wrote this review.
We are currently staying at the hotel and having a great time. Ok..so our room is a little dated and it has taken us our first two days to get used to finding it with all the stairs..but for the excellent view...it's worth it...ask for room 3205 !!! … See more
We are currently staying at the hotel and having a great time. Ok..so our room is a little dated and it has taken us our first two days to get used to finding it with all the stairs..but for the excellent view...it's worth it...ask for room 3205 !!! We had a few problems with room that once reported were looked at almost immediately. One issue being no hot water first thing. I received a courtesy call yesterday asking if issue was resolved ( which it wasn't ) almost immediately this was sorted out. The staff here are so polite and friendly seem genuinely happy doing their jobs. The hotel is a little dated but I get the impression most of the hotels are. This hotel is so clean and has an excellent atmosphere...no rowdiness at all. There are often games in the pools...and the night entertainment for children is perfect. Only last night, after the mini disco there were party games and then the main entertainment kept everyone happy. ( I can do that with hula hoops....not !! ) I personally think the food is excellent ...and again the cleanliness fantastic. We have o ly been here a couple of days and visited Puerto Rico beach using the steps down...We personally thought it was a lovely walk down..with our Seven year old..who loved the view. Once down there we found the beach to be very clean with a great atmosphere. It was less than €4 for a taxi back. We booked through jet 2 and the reps are so lovely. We have 3 trips booked now through them. Palmitos Park, Aqualand, and Spirit of the Sea dolphin and whale watching trip...really looking forward to all three. We are enjoying our holiday so very much...negative reviews on here all.ist had us changing our hotel...so pleased we didn't....we are having g a Fab holiday. Collapse
Stay Date: 07/2017, Andrew H wrote this review.
This hotel has received a lot of mixed reviews and for me I understand why. The hotel is definitely a family place, I went with 2 girls aged 9&10 and they loved the place. On arrival at the hotel, I was very impressed with the hotel staff (I had ema… See more
This hotel has received a lot of mixed reviews and for me I understand why. The hotel is definitely a family place, I went with 2 girls aged 9&10 and they loved the place. On arrival at the hotel, I was very impressed with the hotel staff (I had emailed the hotel direct 12 months prior stating my daughter required Gluten free food and it was my birthday) reception issued me our meal ticket which was stamped with food allergies, receptionist wrote on the chefs names and advised me to ask for these every time and they would sort me out. The reception staff were excellent all holiday with lots of info and always willing to help when they could. We were sent off to our room, one of the old style rooms, we were disappointed to say the least, the room was, let's say broken, the door looked like it had had a break in, light fittings were hanging off etc it just was not a nice room - add to this it was like an oven with one fan to keep us all cool therefore we all had to stay in one room to feel the benefit. (Tip: you can hire air co units from an external company from reception about €130 for two weeks - or buy/hire other fans from in the europa centre). I requested an upgrade and was willing to pay the difference the room was that bad. However there was none available - the hotel was full! I spoke to our rep who managed to get me a look at a different room albeit the same type, upon looking at this I asked to change, the new room was the old style still but felt much more comfortable and importantly faced the town of Puerto Rico (doesn't have the sun on it all day and therefore cooler, just, on a night) we were able to sleep in separate rooms! The rooms were cleaned 5 days a week (Friday/Sunday none cleaning days). The windows/balcony doors appear not to lock but have a lock in the middle which secures them - found this out by asking reception as I thought the doors were broken! We also asked for a second pull out bed instead of sleeping on the sofa, a request which was happily met. There is a safety deposit box which requires a different card to work it other than your room card and this costs about €20 for two weeks. Back to the food, the food was excellent in my opinion plenty of choice (unless you're the type of person who sees all inc buffet as chuck everything you can on to your plate - in which case it will be repetitive!). With by daughter the restaurant staff and chef were always happy to help and would go out of their way to make her a gluten Free pizza or pasta (something you don't find in the Uk) the pool bat food was excellent too. Onto the pool three decent sized ones although again very busy, the lifeguard very friendly and always on the look out. With regards the sunbeds whilst we were there definitely not enough space. Personally I was not prepared to take on the morning gladiators battle when the sun beds opened at 9am and due to this had to settle for a table near the bar. It's hotel policy for this and I understand why thy do it, but it's not for me. The adult area is a nice quiet relaxing area and the infinity pool is great. The main pool doesn't give any room round the sun beds and it can be like a maze trying to get back to your sun bed ( should you get one) if it's not next to the pool. Entertainment wise, for adults, I feel it is poor on an evening mini disco for young kids followed by a show didn't stay to watch too many partly because the bits we saw weren't great and also the area to sit isn't big enough and the stage does have restricted viewing from a lot of seats. The upstairs bar has a singer on most nights but , for me , this could do with a refurb - although the barman is excellent. The day time entertainment is good a variety of activities for all to take part and the entertainment team are an absolute credit to the hotel. There is an arcade with plenty of different games €1 and about 7 pool tables around the hotel. Overall I don't think I would return, definitely not in high season - which would be the only time I could as I wouldn't come here just as a couple. If you book through Thomas cook or Jet2 the hotel runs a free coach 3 times a week to aqualand Other mention Becki the Jet2 rep was brilliant, helpful and very friendly. Collapse
Stay Date: 06/2017, jaggythistle1974 wrote this review.
stayed june/july family of 4. Good points. 1. food . Always a good choice. 2.Drinks. Good selection of a/i drinks. 3. Shop at hotel entrance. 4. views from hotel. 5. location. 5 minute walk up hill to Eropa. Bad point..... 1. pool bar area smells of … See more
stayed june/july family of 4. Good points. 1. food . Always a good choice. 2.Drinks. Good selection of a/i drinks. 3. Shop at hotel entrance. 4. views from hotel. 5. location. 5 minute walk up hill to Eropa. Bad point..... 1. pool bar area smells of poo...i witnessed dirty nappies in bins. 2. pool toilets. you have to hold your breath or the smell from the toilet will stay with you all day. 3. Sunbeds. I have never seen a more pathetic sight with adults running to grab a sunbed when chain goes down. They will just run past you...i saw two grown mem fist pump each other when bed secured. If you run for beds you are a joke!! 4. Some people. This hotel is pretty cheap...problem is so are some of the people.....this is butlins in the sun. Expected to see folk cashing in giro's for euro's. 5. Adult area... to big and a waste of space. 6. pool and bar area overcrowded. 7. Entertainment....dont expect much but it is garbage....pure garbage 8.Group of German folk...playing music on loudspeakers and causing issues in bar area...people moving away from them and there drunk conduct...staff not interested when asked to speak to them. ......... gave it 3 because of the good points mentioned but this is very generous. Would not return....... Collapse
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