We care about the safety and wellbeing of our customers, and make it our job to support, and provide information to, any person with a medical condition or disability.
If you, or any member of your party has a condition or disability which may affect your holiday, please let us know before making your booking.
We can then discuss your needs and advise further if your preferred choice is unsuitable.
Call our team on 01904 717 362, who will be happy to help.
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Poiano Apartments is a family friendly apartment hotel comprising of 123 rooms and 160 apartments, a garden and a terrace. Nestled in the gentle hills of the Garda countryside, it features wood furnishings and marble interiors in the lobby area and, classically styled rooms.
Facilities on offer at this air-conditioned establishment include a hotel safe, a currency exchange facility, lift access, a children's playground and a TV lounge. It also offers a bar and a restaurant, and business travellers will appreciate the conference facilities and Internet access.
Guests may take advantage of the room and laundry services (the latter for an additional fee) and there is a car park and covered garage parking (charges apply) available for those arriving by car. Guests will also find a bicycle hire service on the premises.
To view our full selection of accommodation in Verona & Area, view our hotels in Verona & Area page.
TripAdvisor Traveller Rating
- Overall: based on 1774 reviews
- Sleep Quality:
Thumbs up from us!
Stay Date: 05/2018, Maiseyworld wrote this review.
For us, a young’ish couple wanting to explore the lake and take time to relax, the resort was perfect! We had a hire car and this hotel was a wonderful base for us to access many different areas of the lake, we were able to do things to our own time … See more
For us, a young’ish couple wanting to explore the lake and take time to relax, the resort was perfect! We had a hire car and this hotel was a wonderful base for us to access many different areas of the lake, we were able to do things to our own time frame without relying on shuttles or buses etc and meant we had flexibility to enjoy the holiday. We staying in the apartments, which were spacious and clean, but perhaps a little dated! We had a kitchenette which meant we could save some money by cooking our own breakfast (the faculties were lacking slightly, no washing up liquid or tea towels for examples, but this was not a big problem). We had a nice balcony, not overlooking the lake, but still very pretty! The beds were super comfortable and there were shutters on every window making the room very dark; accommodating lie-ins and siestas! The pool was lovely with great views! We didn’t use the dining facilities, there is a great restaurant within walking distance (la laterna) which we highly recomend. Staff were helpful. We didn’t use the spa as this was an additional €12 per person! Collapse
Think again if you have health or mobility issues
Stay Date: 04/2018, philxx99 wrote this review.
I am writing this review to advise anyone who has any health or mobility issues that this destination might not be for them. This is not a hotel. It is a very large sport and activity resort spread over a quite large area of land and built on the si… See more
I am writing this review to advise anyone who has any health or mobility issues that this destination might not be for them. This is not a hotel. It is a very large sport and activity resort spread over a quite large area of land and built on the side of a fairly steep hill. A glance at the various sport related facilities on offer gives a clue as to who is the target audience for this resort. The reception area is placed half way up the hill. You probably arrive by bus or coach so that's no problem, as such. The group I travelled with had a number of customers in their 70's and at least one passenger who appeared to be in his mid 80's, not unusual for coach type holidays. We were allocated rooms in residence blocks B and C. After checking in we realised that block B is located further up the hill, on quite a steep gradient. In fact anyone on the balcony of block B had to climb 85 steps up a steep gradient to reach their room. As far as I was aware the hotel offered no assistance with luggage and so every person in my group had to climb the steep gradient with their own luggage (unless they could get a volunteer to help them). This was an immediate cause for complaint for those with health or mobility issues (or indeed anyone who just didn't fancy this steep climb), and remained so throughout the duration of the stay. It got worse. Those allocated block C realised they had to climb up to B, go past B and then climb a further set of steep steps up to block C. A section of the second set of steps had no handrail. Is that acceptable ? I'm not saying it's impossible to climb these steps, people do it every day so clearly it is doable. However , think, do you want to have this significant, steep climb as part of your daily holiday experience, at times with all your luggage to carry? I didn't and I think a few members of my travel group just wouldn't have come if they had known this in advance. I am hoping the Poiano management will read this review and do the decent thing, they should state somewhere on their website and promotional material that some rooms have significant steps to climb for access and may not suit elderly people or those with mobility issues. They don't do this at the moment, my guess is because they will lose custom if they do so, but I think they should do the decent thing. They should make this clear on their website. Also tour operators must do the same thing if they know they have elderly customers (and they all do). If they don't make this info clear in advance I think they are bringing people here who just wouldn't come if they knew the full facts. Collapse
Hotel not for over 60s
Stay Date: 10/2017, donkey3 wrote this review.
I stayed at this hotel on a Saga holiday last month and I was very disappointed with the place. Must say everywhere was clean. My room was alright although it had the most artificial perfume smell which I think was masking something? The meals were … See more
I stayed at this hotel on a Saga holiday last month and I was very disappointed with the place. Must say everywhere was clean. My room was alright although it had the most artificial perfume smell which I think was masking something? The meals were below the standard of the other 3 hotels during the 2 week tour. In fact in the evening the sweets where virtually non existent when we came to get ours. Please Saga do not send your over 60s here it is not suitable. Probably more suited to families and the 18 - 30 age group. Dining room needs a total makeover and in the case of tours needs staff with better people skills. I would say this hotel more like a holiday camp than anything else I have ever stayed in with Saga. Collapse
Rudest Staff Ever
Stay Date: 10/2017, ColDub wrote this review.
Would never return to this Hotel purely based on the Reception/Bar Staff, rudest staff ever !! To give 2 examples of just what I had to put up with (and there were many more besides): 1.Girl at Reception had a full flow conversation with her fellow r… See more
Would never return to this Hotel purely based on the Reception/Bar Staff, rudest staff ever !! To give 2 examples of just what I had to put up with (and there were many more besides): 1.Girl at Reception had a full flow conversation with her fellow receptionist while I was waiting to be seen, had no idea when she said "how can I help you" that she was talking to me as she continued to chat and look at her work mate and never even looked at me. 2. On another occasion went to Reception to say "thank you" for a local Restaurant they told me about and the guy looked at me as if I had 2 heads and in a dismissive way said "right, ok". You were made feel that you could not approach the staff and that you were more of a nuisance than anything else. Aside from the rude staff the Hotel did have a fabulous view from the veranda down to Lake Garda, it was a 40 minute walk to the town but not something that bothered me. I have worked myself in the Hotel trade as a manager for 14 years and to be honest even with travelling all over, the reason for never returning to this Hotel is purely based on the staff. Collapse
Wouldn't recommend this hotel
Stay Date: 09/2017, ireneramsey32 wrote this review.
Husband and I spent a week at this hotel in September '17 and everything about it was disappointing. Location was too far from the lake and if the shuttle bus took anyone into Garda at 12.15pm there wasn't a return shuttle bus until 5.15pm where arou… See more
Husband and I spent a week at this hotel in September '17 and everything about it was disappointing. Location was too far from the lake and if the shuttle bus took anyone into Garda at 12.15pm there wasn't a return shuttle bus until 5.15pm where around 30 people were trying to get on an 8 seater bus. The breakfast was the worst ever - the fried eggs could have been used as frizbies and the scrambled eggs were like chunks of yellow man. The tea pots didn't have lids, very dangerous with kids running around. The evening meal was very sparce with no potatoes or vegetables. I'm afraid I have nothing nice to say about this hotel. Collapse
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Star Rating Description - Apartment
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