Marlin Apartments Empire Square
(London Bridge/City) 4 4 Star:
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Marlin Empire Square is a critically-acclaimed development near London Bridge and Borough, offering a fresh vision of contemporary city living. This location was awarded the TripAdvisor Certificate of Excellence 2015 for having consistently excellent guest reviews. Empire Square is a 5-minute walk from The Shard and moments away from the West End via the Underground. With a supermarket next door, secure underground car parking and an on-site gym owned by a third party, Empire Square has all the amenities a traveller needs.
Our serviced apartments at Empire Square range from a comfortable 450 square feet for an open-plan studio apartment to an impressive 950 square feet for a 2-bedroom apartment. These spacious dimensions are further enhanced by the floor-to-ceiling windows in many of the apartments, allowing an abundance of light through the apartment. Cleverly arranged to maximise the open-plan layout, our studio apartments offer an unbeatable balance between cost and quality. Our 1 and 2-bedroom apartments offer the same great standard with the additional comfort of sleeping in a separate space. Furnished to a high standard, Marlin serviced apartments London feature all that you would expect of an apartment and more; double beds with superior quality anti-allergy bedding is standard in our apartments.
Each bathroom is modern with ultra contemporary finishes. Stay in the only serviced apartments in London Bridge that have baths as well as showers in every bathroom, complete with luxury L'Occitane toiletries. Save money on unwanted mini bar and room service charges using your own fully-fitted kitchen, and enjoy many additional on-site facilities such as the state-of-the-art Soho Gyms Borough.
Its central London Bridge location provides the best of both worlds; minutes from the financial district and famous tourist destinations such as Borough Market, yet away from busy main roads.
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Concierge Desk
- Tea and Coffee Making Facilities
- Iron/Ironing Board
- Washing Machine
- Crockery etc
- Cleaned Per Week: 1
- Name: Borough Station
- Distance: 0.1 miles
- Nearest Tube/Metro Name: Borough Station Distance: 0.1 miles
To view our full selection of accommodation in London Bridge & Southwark, view our hotels in London Bridge & Southwark page.
TripAdvisor Traveller Rating
- Overall: based on 587 reviews
- Sleep Quality:
So far. The worst place I've ever stayed
Stay Date: 01/2018, Thejinxs wrote this review.
Please see my other reviews. I don't generally give negative feedback. In this case its warranted. Marlin Apartments, you thoroughly deserve it. Congratulations. On check in I was double charged for parking that had already been added to my pre paid… See more
Please see my other reviews. I don't generally give negative feedback. In this case its warranted. Marlin Apartments, you thoroughly deserve it. Congratulations. On check in I was double charged for parking that had already been added to my pre paid total. I was aware that my booking didn't show this but since the total of the room adjusted accordingly on booking I presumed, which is my mistake it would be in the system. It wasn't and I paid again. That in itself isn't a huge concern. 45GBP, things could be worse. I had driven 5 hours with my wife who was due for back surgery at near by hospital and 5 month old baby. I was given keys to the room. Please see the photo's. The room had not been cleaned, the bed was dirty and bathroom was stinking. So, all our luggage and baby back down stairs and we get the keys to room number 2. I know this is unlikely but again, it was dirty, not as dirty as unit 1 but bed covers were stained and the bed wasn't made and the bathroom again had towels on the floor. So, back down stairs with all Luggage and baby. I requested for the original room to be cleaned. During this, my wife and at this point cranky baby waited in the lobby for 45 minutes. I requested to speak with a manager. No one showed neither did anyone offer us and refreshments, a courteous glance to check we were ok just left us there. An hour later, the room is ready and off we go until we check out. I'm used to staying in low standard hotels and they are fine so long as they are clean and tidy. I'm of the opinion you get what you pay for. At Marlin Apartments you don't. I should have booked a near by hotel. Possibly a rep of Marlin will comment on this stating how sorry they are. Don't waste your time and arrange for better treatment of future guests. Collapse
Unprofessional, shoddy, massively disappointing
Stay Date: 12/2017, ianew wrote this review.
This is the content of an email to Marlin that despite the promise to reply within seven days (email@example.com) has, 10 days later, received no reply. But at least we got an automated "Rate your experience" email. Sir We just stayed at the Mar… See more
This is the content of an email to Marlin that despite the promise to reply within seven days (firstname.lastname@example.org) has, 10 days later, received no reply. But at least we got an automated "Rate your experience" email. Sir We just stayed at the Marlin, Empire Square, Room 146. There was a massive mix up when checking in, when after a 5 hour drive to get there, we were greeted by officialdom and confusion, only saved by the intervention of a supervisor. There is no map to get to the car park, yes it’s easy when you know where it is, but the receptionist was unable to describe it beyond, “turn left”. We were given a room and then had to change it because the receptionist read the instructions on file only after issuing the keys. We were asked to pay £15 a day parking (£75), which was an unpleasant surprise. It’s a matter of taste but we thought the room was soulless. The apartments in your photos are better, but if I understand correctly from the receptionist these are for permanent residents and are not for rent - so either I have misunderstood or you are misrepresenting the offer. (Interestingly one of the posters on Trip Advisor was able to rent a 7th Floor flat.) But more substantially, the toilet leaked, the bathroom was dangerously, frighteningly slippy, and had no hand rails (I thought this was illegal), and the tiles dirty. The sofa had collapsed, there were chairs missing and so there was nowhere comfortable to sit in the whole place. The curtains were filthy, maintenance is poor, the floor is wavy and the repairs can be readily seen and are amateur and unfinished. There were few surfaces to put things on, no hooks in the bathroom so clothes go on the floor, two toilet rolls for 5 days, no cleaning materials and no cleaner. There were no net curtains so we did get to enjoy watching the neighbours do their ironing. The corridor floor carpets are amazingly water stained throughout (there has obviously been a massive flood at some time) and should have been thrown away, and the corridors stank of cooking. The receptionist didn't answer the phone at all and the call often went to a mobile voicemail, and we had to go down to ask them if they would do something about the noisy neighbours - they said they would and didn’t - and so we were kept awake half a night. We checked out of the soulless place early (booked for 5 nights and left a day early as soon as our arrangements allowed) and felt cheated. We will not be coming back and would like the assurance of our travel agents that he will never send anyone else to stay with you in the future. Unfortunately, we left a charger plug and called to see what could be done. So after spending approaching £1000 to rent a disappointing and dirty apartment and paying extra for parking, the receptionist insisted that you would not post it back to us: Quote: ”We have it but it is not our policy, you must come and pick it up” - a round trip of 500 miles. You still have our deposit and apparently, we won’t get it back for up to 10 days. I don’t need an apology, though no doubt you will offer one. I don’t expect a refund, though you certainly should provide one. I do want you to have the common decency and good grace not to demand that we drive 500 miles to pick up a plug. Post it to us please. If I put aside all our complaints and try for a dispassionate summary, I would describe Marlin Empire Square as shoddy, unprofessional and very far short of your descriptions of it. Would you care to explain any of the above Marlin? Collapse
Great location SoSo welcome
Stay Date: 12/2017, PaulMandon wrote this review.
Last minute 50% discount prepayment booking Poor communication from Booking.com meant that receptionist appeared flustered and nervous Car park entrance difficult to negotiate due to only 1/2 door open Finally got fob to access towers without long… See more
Last minute 50% discount prepayment booking Poor communication from Booking.com meant that receptionist appeared flustered and nervous Car park entrance difficult to negotiate due to only 1/2 door open Finally got fob to access towers without long wait for concierge to answer buzzer Apartment nice but looked a little tired with flood damage to bathroom door and hall wooden floor (overflowed bath?) Short walk to London Bridge station Borough Market and river and fast tube to west end for NYE celebrations Collapse
Convenient location only
Stay Date: 08/2017, Patrick T wrote this review.
The only merit of the Apartments is the convenient location with a 5-minute walk to the Borough Underground Station. Rooms and furniture were of poor maintenance. Corridors and rooms were not being cleaned regularly and there was a strange smell from… See more
The only merit of the Apartments is the convenient location with a 5-minute walk to the Borough Underground Station. Rooms and furniture were of poor maintenance. Corridors and rooms were not being cleaned regularly and there was a strange smell from the carpets. There is a bus-stop just opposite to the Apartments but the routes are not to major tourist attractions. Noises from the bus-stop will wake you up early in the morning if you are staying on lower floors. We felt like staying in a student hostel not worth the cost we paid. Collapse
I WANT MY MONEY BACK!!!
Stay Date: 03/2017, Alex H wrote this review.
Stayed here in March 17, no issues, clean apartment. I WAS CHARGED TWICE! January 2018 - 6 phone calls (none returned) "I'll look into it and contact so and so" 5 emails (none responded) I'M STILL WAITING FOR MY MONEY!! GIVE ME MY MONEY BACK!!! SH… See more
Stayed here in March 17, no issues, clean apartment. I WAS CHARGED TWICE! January 2018 - 6 phone calls (none returned) "I'll look into it and contact so and so" 5 emails (none responded) I'M STILL WAITING FOR MY MONEY!! GIVE ME MY MONEY BACK!!! SHOCKING CUSTOMER SERVICE! Collapse
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