(New York) 4 4 Star:
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Located on the famous Park Avenue, the Kitano New York Hotel is a relaxing oasis from the bustling city outside. As the city’s only Japanese-owned hotel, this boutique property effortlessly blends the Asian influences with the American contemporary convenience.
Each of the guest rooms in the Kitano New York Hotel are spacious and luxuriously designed. All rooms are fully equipped with everything you could possibly need for an enjoyable stay in the Big Apple, including flat screen TV, ergonomic work desks, soundproofing and luxury toiletries.
Guests dining at the Kitano New York Hotel have the choice of two spectacular restaurants – one is the traditional Japanese eatery of ‘Hakubai’ and the other is ‘Jazz at Kitano’, serving breakfast, lunch, dinner and cocktails with a full jazz schedule to accompany its American cuisine.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Internet Access
- Air Conditioning
- Mini bar
- In Room Safe
- Name: John F. Kennedy International Airport
- Distance: 28.2 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 28.2 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 1212 reviews
- Sleep Quality:
Great location, great breakfast
Stay Date: 02/2018, Menie R wrote this review.
Stayed here for six nights. Really psyched with the location and the view of the Empire State Building from our room! The staff were all very nice and friendly. The buffet breakfast was small but really good. The room was a bit small but great toilet… See more
Stayed here for six nights. Really psyched with the location and the view of the Empire State Building from our room! The staff were all very nice and friendly. The buffet breakfast was small but really good. The room was a bit small but great toiletries and tea and coffee facilities. Loved our stay! Collapse
This is class and service without the price-tag!
Stay Date: 01/2018, TandWtraveller wrote this review.
I feel I need to set the scene as to why I booked the Kitano so that you may understand my review better. So if this does not interest you then please move on to the next paragraph. Around two years ago I asked my mother what she might like for her 6… See more
I feel I need to set the scene as to why I booked the Kitano so that you may understand my review better. So if this does not interest you then please move on to the next paragraph. Around two years ago I asked my mother what she might like for her 60th (this year) and after much thought she decided she might like to see the swimming pigs (she had no idea where in the world they were, we live in the UK and she had seen them on TV, they are actually in the Bahamas). I along with my brother planned and plotted to see she got her wish. Our flight would have a transit in New York, but I thought what the hell, why don't I just break the trip up and stay over, she might never again travel this far, so she might as well see it. In all our itinerary took in Dublin, New York, Atlanta, Great Exuma and Orlando. I allowed three nights in New York to see the sights and aclimatise to the time zone before moving on. Now I was tasked with finding accommodation. I looked at various different options and did book a different hotel initially. I later cancelled and booked the Kitano on the strength of the reviews, it's location and I soon learned they had a very good selling point, in that some rooms had fantastic views of the Empire State Building. I relayed all of this information to the hotel via email prior to travelling. I then had to get my mother on a plane to New York without her knowing where she was going, which I managed right up to boarding the flight back in Dublin. We arrived from JFK via yellow cab which cost around 70 dollars on the afternoon of the 11th of January. Concierge greeted us at the foyer and took care of our cases whilst I was directed to the check-in area. Unlike some hotels this process took hardly any time and the staff were very efficient and helpful. They also told me that they were pleased to upgrade my room due to our celebration and that I would have a corner room. We went up to our room (1208) and it was only once on our floor that I got a feeling for how small the hotel really is. As from outside it looks fairly tall and imposing by UK standards, with many windows on its facade, but the rooms are actually very large with many windows, meaning there are only something like six rooms on each floor making it very intimate and quiet. Our room occupied the rear right hand corner of the hotel, looking down on 38th Street towards sixth avenue, but to the left we had a breathtaking view of the east and north face of the Empire State Building. It was magnificent. When Brian our concierge (a lovely guy) arrived with our cases, he also proudly pointed out the view before explaining some things about the room. In the UK we do tip, however it is not customary nor expected. In Japan I know it is frowned upon, and in the US it is pretty much expected for everything if it isn't already included. This being a Japanese hotel I didn't know what to do for Brian, he is such a helpful guy, so I thought well if we are in the US, it's probably best to tip him. I don't know if that was a faux pas or an insult, I just want to apologise and set the scene for our ignorance as Brits. The room was huge. Last time I stayed in New York was in 2002 and I thought I had been given the keys to a broom cupboard! This was definitely not the case here. We had four large soundproof picture windows in our room. Two very lage double beds (these were quite firm, but I did sleep well on them), we also had a very large sofa and easy chair. A massive sideboard with mini-bar and snacks. These are expensive and it is the type of mini bar that bills you automatically if anything is moved. This was explained at check-in. There was a bank of power outlets on the sideboard, but we struggled a little as we needed to use a UK/US power adapter which kept dropping out of the sockets. Something I was surprised not to see were USB style outlets for phones and tablets. I have seen these incorporated into light switches and night lamps at other hotels and I believe these are on the increase. Something to think about? With all this furniture in one room in New York you might think there would be no floor space left, but no, here at the Kitano, you could practically line dance in the space between the bed and the side board, granted this was an upgrade from the rate I had agreed. We had a sliding closet with an electronic safety deposit box, Bath robes and slippers. Which were a tight fit for our broad European feet. Plenty of storage, but we just unpacked some essentials for our three night stay and left the cases as was. The bathroom was very elegant and marble tiled. We had a bath with shower over. This and the controls took some getting used to. A vanity unit with sink, mirror and hairdryer. Lots of lovely complimentary essentials as well as towels and flannels. There was a towel warmer, but it's positioning near to the toilet could case a slight shock when you came into contact with the hot metal while standing at the toilet. Now for the toilet itself. It was a Japanese toilet. Look it up, I shall say no more. During our stay the staff left a small gift of chocolates, some complimentary water and a card signed by staff as a gesture for my mother. Her birthday would be celebrated after we left the Kitano, but it was a lovely touch. Our stay was on room only basis. The hotel does offer breakfast for a fee and at the rear of the very art deco lobby is the Jazz bar where food and drink are available in the evening. We really did not avail ourselves of any of the services and staff during our stay, but for us Brian was our main point of contact upon leaving and returning to the hotel, always there holding the door or asking if you needed help with anything. On our last day we had them store our luggage whilst we went out and about, they also called for a cab to come and take us back to JFK. For us as Europeans, specifically British visitors to New York we found the hotel, service and staff more than exemplary. In the UK we just get on with things and take care of ourselves pretty much, but Americans seem much more service focused. That's not a slight, but definitely an observation from my point of view. I can only say that any negative review on the Kitano must be written by someone who expects the world and yesterday! The location on Park Avenue just a short walk from Grand Central and the Empire State building is great. It is a busy area, but not too much so. There were plenty of food options in the nearby area and it is handy for the different tourist bus loops. Nearest subway is Grand Central and taxis are easily obtained. I was very impressed. Its not a flashy hotel, but elegantly and quietly classy, meshing both tourist and buisness visitors alike. Most importantly my mother loved it. Collapse
Dinner and Jazz
Stay Date: 11/2017, rayt611 wrote this review.
If you like jazz the Kitano is a must do. A small room with wonderful food and great jazz. A rich and pleasant experience that lets everyone feel intimate with the musicians Friendly, efficient staff and an easy location to walk to if you are stay… See more
If you like jazz the Kitano is a must do. A small room with wonderful food and great jazz. A rich and pleasant experience that lets everyone feel intimate with the musicians Friendly, efficient staff and an easy location to walk to if you are staying in Manhattan We highly recommend the visit Collapse
Great hotel, Great location
Stay Date: 07/2017, helpathand wrote this review.
Our second stay in this hotel, this time we opted for a suite. View of the Empire State Building and lots of space. Moonstruck Dinner 2 minutes away is great for breakfast. Hotel staff are friendly and helpful. We loved the Japanese toilets! Location… See more
Our second stay in this hotel, this time we opted for a suite. View of the Empire State Building and lots of space. Moonstruck Dinner 2 minutes away is great for breakfast. Hotel staff are friendly and helpful. We loved the Japanese toilets! Location is superb. Collapse
Former employee on my former employer as a consumer
Stay Date: 03/2017, makoshikousuke wrote this review.
I did not expect myself to be writing a review on my former employer from a consumer perspective. That being said, this place is great, the staff including the wonderful front desk and concierge/guest service agent (most of them are my former colleag… See more
I did not expect myself to be writing a review on my former employer from a consumer perspective. That being said, this place is great, the staff including the wonderful front desk and concierge/guest service agent (most of them are my former colleague) is awesome. Amazingly talented bunch and willing and able to go above and beyond their capabilities. Every staff is friendly and will make you at ease. The room is bigger than average standard room of its price. When you consider some rooms (8th floor and above) on the back side (room number 8 to 12. Ie. 808 to 812) has a wonderful and romantic Empire State view, it is a MUST on your traveler bucket list. You may think that I am biased ( I currently work for a 5 star property in NYC and believe this hotel , kitano, is better than the property that I work for) but it’s true, go for yourself and experience Japanese hospitality at its finest. Collapse
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