Kenzi Club Agdal Medina Hotel
(Marrakech (Morocco)) 4 4 Star:
Per Person Per Night
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Nestling in the shade of the silver olive tree groves, overlooking the breath taking Atlas Mountains, the Kenzi Club Agdal Medina Hotel is encrusted like a precious jewel in a ten hectors’ setting, to combine a full range of leisure activities with the best in contemporary design, with the prestigious Kenzi Club Agdal Medina Hotel.
Hotel Facilities & Services
- Total Rooms Number: 60
- Internet Access
- Air Conditioning
- Mini bar
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Cable/Satellite TV channels
- Indoor Pool Free: No
- Heated: Yes
- Free: No
- Baby Sitting
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 06:30
- Monday to Friday: 06:30
Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 10:00
- Bar in Hotel
- Restaurant in hotel
To view our full selection of accommodation in Agdal, view our hotels in Agdal page.
TripAdvisor Traveller Rating
- Overall: based on 5485 reviews
- Sleep Quality:
Very average hotel
Stay Date: 02/2018, B888S wrote this review.
Booked a last minute 3 night trip to this hotel for my husband and I and our youngest son who is 12. We thought we were visiting a 5 star hotel and it really does not class as 5 star. The staff were OK but just did not anticipate things. In the res… See more
Booked a last minute 3 night trip to this hotel for my husband and I and our youngest son who is 12. We thought we were visiting a 5 star hotel and it really does not class as 5 star. The staff were OK but just did not anticipate things. In the restaurant we had to ask for glasses, salt and pepper every single visit. Waiters did not come to you without you indicating. So you had to request every little thing. If they gave you a wine glass you didn't get a water glass etc. The food was not good and nothing was served hot. Except for the tagine which was excellent The beds were very hard and uncomfortable. The bathroom had a trickle for a shower and no plug for the bath - not very 5 star! The rooms were very gloomy with inadequate lighting. Pool area was beautifully kept with very comfortable sun beds. Great slides for my son. These went into an unheated pool but he was unfazed by this. There was a heated pool also available. Snack bar and the pool bar were both great. Collapse
First time in Maroc
Stay Date: 02/2018, Julie V wrote this review.
We enjoyed our stay here. It’s a very nice hotel. The animation team and staff are very nice, we had a lot of fun. There were beautiful shows every evening. The buffet is very varied, there was a lot of choise. I recommend you to go here!!! Merci le … See more
We enjoyed our stay here. It’s a very nice hotel. The animation team and staff are very nice, we had a lot of fun. There were beautiful shows every evening. The buffet is very varied, there was a lot of choise. I recommend you to go here!!! Merci le chafe magic spaiyadr mamadou younes et laila�������������������� Collapse
Great hotel with fantastic staff
Stay Date: 02/2018, Rachel C wrote this review.
We stayed at the Kenzi Agdal Medina hotel in the first week of February. Not sure what to expect from the reviews, we were pleasantly surprised on arrival. The hotel is the Agdal district (the tourist area where most of the large, modern hotels are … See more
We stayed at the Kenzi Agdal Medina hotel in the first week of February. Not sure what to expect from the reviews, we were pleasantly surprised on arrival. The hotel is the Agdal district (the tourist area where most of the large, modern hotels are located) but it is a short (10 minute) drive to the Medina on the hotel's free shuttle bus. Book your place on the shuttle the evening before - they get busy and you may not get on without a ticket. The buses run every hour to and from the Koutoubia Mosque (right in the centre next to the Place Jemaa al Fna). On arrival, you are greeted by the gorgeous aroma of orange blossoms (for me, the smell of Morocco) in the reception and given a glass of thé de menthe (Moroccan mint tea). Hotel reception staff speak very good English and French. To activate the safe in the room, we had to pay 30 dirhams (£2.50) per day - a small price to pay for peace of mind. Our room was large with a chaise longue and armchair as well as a superkingsize bed. We had a couple of issues during the week with our heating not working but once reported to reception, it was fixed within 30 minutes. The hotel restaurant was nice - fairly basic and repetitive but tasty enough! The restaurant staff though were fantastic! In particular Adil and Moncef who looked after us all week and were very friendly. I can't comment on the entertainment or bar as we rarely ventured in there - we were too tired from our days out exploring the Medina or the surrounding countryside. A day trip to Essaouria and into the Atlas Mountains are must dos! On one rainy day, we used the spa facilities - 250 dirham each (just over £20) for a hammam including black soap scrub and body wrap. We also paid 100 dirham each to use the indoor heated pool for the day. All in all a fantastic week with such friendly staff - we would definitely return! I have stayed in the centre of Marrakech before (in a Riad) and so realised that this may be too 'full on' for a whole week's stay. The Kenzi Club Agdal Medina gives you the best of both worlds as you can get into the madness of Marrakech easily and then retreat to the peace and quiet of the hotel. Collapse
A few things that the hotel should consider improving
Stay Date: 02/2018, agatabb wrote this review.
We enjoyed the stay and I will write about the pros in a second but first of all a few things that are still fresh in my mind for the hotel to consider improving: - Safe - if you want to use the safe, you need to pay 3EUR / day for that privilege...… See more
We enjoyed the stay and I will write about the pros in a second but first of all a few things that are still fresh in my mind for the hotel to consider improving: - Safe - if you want to use the safe, you need to pay 3EUR / day for that privilege.... It's the first hotel I've been to where you have to pay to use something like a safe! - Gym and Indoor pool - you will need to pay extra to use these. One of the reasons why we booked this hotel was exactly the gym and the indoor pool (travelled 1-4 Feb so expected the weather not to be great). We were so disappointed to hear that we need to pay for both, especially since it wasn't clear on the website that this was extra. Pool Bar - plastic spoons coupled with a deco that requires a bit of renovation was enough to make us think that a bit of work is required and fast Bar - not enough heaters outside. It was about +2C so those who couldn't sit around one were forced to go inside Bathroom - a bit on a cold side but nothing to really complain about as the rooms were really warm and heating quickly Quality of wine - we couldn't bring ourselves to drink it... better avoided Other than the above we did enjoy the stay... The buffet food was varied and really enjoyable, the water in the outdoor heated pool was kept at a good temperature, the shuttle to the Medina worked really well.... The entertainment staff eat with the guests which surprised us a bit but they were very courteous so more of an unexpected occurrence rather than anything else Good to know (we wish someone had told us): - you will need to pay local tax at check out - the airport is a proper nightmare - even if you're travelling only with carry on luggage, you will have to queue up to check in so that they give you a boarding card (mobile boarding card won't be accepted) - they don't have a printer so actually have to write it by hand and stamp it :) all of this takes a long time so don't think you will be able to just show up at the last moment... this hotel was only 10 min from the airport so we thought getting there about 1.5h prior to the departure time would have been fine but we were up for a surprise. luckily the agency we travelled with challenged us and said we needed plenty of time regardless. hope this helps and enjoy Collapse
The staff make this hotel great
Stay Date: 01/2018, sugarandspice2 wrote this review.
It's the staff who make holidays spent in the Kenzi Agdal Medina an unforgettable experience .I rarely return to the same hotel in case it is not so good the second time , but my husband & I were looking forward to returning & we were not disappointe… See more
It's the staff who make holidays spent in the Kenzi Agdal Medina an unforgettable experience .I rarely return to the same hotel in case it is not so good the second time , but my husband & I were looking forward to returning & we were not disappointed . From the moment we walked into the hotel , the head porter welcomed us as old friends .The reception staff either remembered us , or the computer did , as to our delight , they upgraded us to a suite ! A lot of the staff are the same as last year , Spider & his team of animators are still the best we know & they work hard at keeping everyone happy , as well as entertaining us with their superb shows which are good enough to be on Broadway . Jean Claude the amazing singer should be working in Las Vegas with his wonderful voice . Cooking lessons are still hilarious with " Ratatouille " who has such a great sense of humour that he has everyone in stitches . Chef Ali is still in charge of the kitchen & ensures that everything is perfect for the guests . The soups are all great , but I especially enjoyed the fish , the lentil and the courgette which was so tasty . My husband loved the freshly grilled fish every day & the steaks were heavenly , as were all the vegetable accompaniments ( carrots , spinach , courgettes , cauliflower & many others ). We started our meals with artichokes every day & couldn't resist finishing with the selection of desserts on display to tempt us . The breakfasts now offer an even larger selection of detox , veg & fruit juices . My favourites were the carrot / orange & the beetroot . Every evening different themed with fisherman's supper , Italian , Spanish , Asiatic & of course Moroccan . The headwaiter Hashasha & his team of first class waiting staff also made our holiday a memorable one . Everyone doing their utmost to make the guests feel special & spoiled , remembering which wine & water you preferred & trying to seat you at a good table when they could .This was not always possible however as the school holidays made the restaurant quickly filled with the locals & their children on holiday for the last couple of weeks . I will try and avoid school holiday dates in future when I return as it was busy & noisy . The Barmen too make this hotel exceptional . I don't think I have ever been served so nicely in any other place . They quickly get to know your favourite drinks & have them ready by the time you get to the bar , or if they are busy , they will tell you to take a seat & serve you at your table , along with the olives , peanuts & tasty titbits . We were bowled over by the professionalism of the bar staff in both bars I cannot praise the entire staff throughout the hotel enough .The hotel's slogan is " Even happiness is included in our all inclusive holidays " , which is very apt .We are already looking forward to our next holiday with this amazing team & will advise friends & family to try it too . Collapse
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