Grand Beach Hotel Surfside
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Description
The Grand Beach Hotel Surfside is nestled between Miami Beach and Bal Harbour, just minutes away from the attractions and excitement of South Beach. Search for a bargain at the Bayside Marketplace, soak up the sunshine on one of the tropical beaches or absorb the culture at the famous Art Deco District.
All of the guest rooms at the Grand Beach Hotel Surfside are light and modern in design and feature a wide range of amenities to ensure you have a great stay. Each room includes wireless internet connectivity, an in-room dining option, a hairdryer, ironing facilities, 2 flat-screen TVs and a private bathroom with luxury bathroom products.
Dine al-fresco at the French-inspired restaurant or refresh with an espresso or gelato at the Espresso/Gelato Bar. Alterntaively, guests can enjoy stunning rooftop views whilst sipping on a signature cocktail at the Sky Bar. The hotel is also home to a luxurious spa, a boutique gift shop, a fitness centre, a cosy library area and swimming pool.
Facilities
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
Bedroom Facilities
- TV
- Tea and Coffee Making Facilities
- Wi-Fi
- Internet Access
- Mini bar
- Room Service Not 24hr: Yes
- Hairdryer
- In Room Safe
- Direct Dial Telephone
- Iron/Ironing Board
- Cable/Satellite TV channels
Leisure Activities
- Outdoor Pool Free: No
- Treatment Rooms
- Jacuzzi Free: No
- Gym Free: No
Travel Facilities
-
Nearest Airport
- Name: MIAMI INTERNATIONAL AIRPORT
- Distance: 24.4 kilometres
Family Facilities
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
Travel Facilities
- Nearest Airport Name: Miami International Airport Distance: 24.4 kilometres
To view our full selection of accommodation in Miami/Keys Area, view our hotels in Miami/Keys Area page.
Reviews
TripAdvisor Traveller Rating
- Overall:
based on 1654 reviews - Location:
- Sleep Quality:
- Rooms:
- Service:
- Value:
- Cleanliness:
Bar tenders alone make this place a must stay
Stay Date: 05/2018, Chaz B wrote this review.
Wife and I just returned from a 4 day trip at Grand resort and can't wait to return. Jorge, Jevon, Kel and their bar back staff were upstanding as people and employees. The drinks carry an island feel and are poured by some of the most down to earth … See more
Wife and I just returned from a 4 day trip at Grand resort and can't wait to return. Jorge, Jevon, Kel and their bar back staff were upstanding as people and employees. The drinks carry an island feel and are poured by some of the most down to earth people we have met, if only we could get them to come back to Indiana. The roof top pool is very unique and the beach is steps away from the main lobby. Clean rooms and eccentric views make the trip worth every penny. Collapse
Great View and Great Service
Stay Date: 05/2018, Lis P wrote this review.
Living up in New York we are used to rude and unpleasant personal. This was defiantly NOT the case. My husband and I booked for a weekend gateway and we came across this hotel. The view was amazing and the rooms very clean. The concierge, Federico, w… See more
Living up in New York we are used to rude and unpleasant personal. This was defiantly NOT the case. My husband and I booked for a weekend gateway and we came across this hotel. The view was amazing and the rooms very clean. The concierge, Federico, was of a great assistance finding everything we needed to have an amazing vacation (which we did) and answering all of our annoying questions about dining and attractions. Also the bellman Rudy, he was very funny and polite. assisted us with getting a taxi and putting all our luggage in. Collapse
Great location, nice rooms but service is LACKING
Stay Date: 05/2018, Swaggger007 wrote this review.
First, upon check in, when I pulled up to valet park, there was no valet attendant to greet me or to take the keys to my car. I wound up having my sister wait in valet to give the keys to valet whilst I checked in. Further, there was no bell man to a… See more
First, upon check in, when I pulled up to valet park, there was no valet attendant to greet me or to take the keys to my car. I wound up having my sister wait in valet to give the keys to valet whilst I checked in. Further, there was no bell man to assist with our luggage, so we carried our own. This wasn't a problem, but for a 5 start hotel, you would expect to have at least someone there to assist with valet or luggage. Unfortunately, the poor service continued when I went to check in, I had requested two queen beds in the reservation, one for me and my sister. They had me down for a king bed, which wouldn't work, so I requested two beds one for me and one for my sister. The desk agent indicated that I would need to pay an upgrade fee. To which I was blown away, one, this was a mistake that they were trying to penalize me for their internal issue as my reservation I had printed said two queens. Second, I reminded her that when I booked both rooms were the same price. Even though I showed her my reservation, she held firm that there was nothing she could do and if I wanted two beds it would cost another 130 dollars a night. What a rip off...I declined...and this basically set the tone for the level of service I experienced at this hotel for the next 4 nights. Next, the elevators, there are three elevators that service this hotel, which is no enough as they are slow and can't handle the traffic in the hotel. Add in the fact that at any given time 1-2 of the elevators were out of service, added to the frustration level with this "5 star" hotel. For the room, when I arrived, I found not a clean room but a straightened room. Meaning the beds were made, there was no trash on the floor, but the room was not clean, there was hair in the sink, one of the sinks had a slow drain, the floors had sand on them, there was a stain on the comforter of the bed and some mold in cracks and corners in the bathroom. And there is actually a note next to the glasses in the living room indicating that they were not cleaned to a certain hygienic standard, but cleaned in the sink...disgusting!!! So again, not consistent with a 5 star hotel experience. The room itself is well set up, I appreciated the two bathrooms, the bed was a bid hard and lumpy, I enjoyed the two TVs and the couch bed of very uncomfortable as that is what I had to sleep on due to this hotel's poor customer service. As far as the amenities of the hotel, the rooftop pool was fantastic, adults only, and there is a bar that services this area. The pool attendants here do a great of ensuring your needs are met and that no one under 21 stays here to enjoy the pool. I will say that the bar serves watered down drinks...not very good at all, so save your money and go to the liquor store just down the road. The beach was fantastic as well, it was a short couple minute walk from the hotel to the beach. The hotel does provide one umbrella and towels for two people only. Again, learned this the hard way as my niece joined us for a couple days and we were told that they could only provide chairs and towels for two people, this is absolutely absurd as my room has a capacity of up to 5 people. So why in the world would you limit the chairs/towels to less people then are allowed in the room. Once again, poor service. There is nothing worse then a 5 star hotel trying to "nickle and dime" you when they are charging ridiculously high prices already. Anyway, all in all, this was not a memorable trip, don't get me wrong, the location was great, but the room cleanliness was an issue and the service was atrocious. As such, if you are looking for a true 5 star hotel, don't stay here, I would recommend the Carillion Resort down the street. The hotel has potential be good/great, but the attitudes and the treatment of guest are what differentiate and this hotels falls very short. If the hotel wants names, dates or times of each of these issue, you can message me, but I have low expectations of how serious this hotel take their commitment to service. Collapse
Very nice
Stay Date: 05/2018, FishBurgh wrote this review.
Very nice hotel. Rooms are comfortable. Liked having 2 bathrooms. Staff was accommodating. Not a great place if you want to sleep in and relax, however. We were awakened every morning by young children playing. Most rooms have adjoining doors. This a… See more
Very nice hotel. Rooms are comfortable. Liked having 2 bathrooms. Staff was accommodating. Not a great place if you want to sleep in and relax, however. We were awakened every morning by young children playing. Most rooms have adjoining doors. This allowed the noise in much easier than if they did not. The pool on roof was great and it was adults only. Collapse
Pleasant Stay On The Beach
Stay Date: 05/2018, Jonathan S wrote this review.
We are wrapping up a long weekend at Grand Beach Surfside. We had a suite with balcony sunset view. Overall our stay was nice. Below are a few of our comments: 1. The best part of this hotel is the outdoor lounge area between the pool and beach. The… See more
We are wrapping up a long weekend at Grand Beach Surfside. We had a suite with balcony sunset view. Overall our stay was nice. Below are a few of our comments: 1. The best part of this hotel is the outdoor lounge area between the pool and beach. There is very nice greenery and comfortable chairs to enjoy a meal and drinks or catch some sun. Seating is limited in this area so it can be hard to find space at times. 2. The beach was not the best. When we were there the seaweed was very bad and it didn’t seem like it was cleaned daily. Also the chairs were not very comfortable - very much like what you would buy at Target. 3. Service was pretty slow and spotty. Breakfast was usually good, but as the day went on service at the pool went downhill. The front desk staff also didn’t seem super knowledgeable on the hotel and it’s amenities. 4. At least one elevator was broken our entire stay. This made for long waits and crowded rides. 5. We very much enjoyed the rooftop pool. Beautiful views of the ocean and it is 21+, which we prefer when traveling. 6. The rooms are nice and big. The bed is comfortable and there are 2 bathrooms which was a nice surprise. When we checked in there was an issue with our lights and outlets but it was handled promptly. We would consider booking again when we return to the area, but aren’t dying to come back. There is another building across the street - Grand Beach Surfside West. We may consider booking here as an alternative. Collapse
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Star Rating Description - Hotel
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