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This centrally situated hotel is famous for its relaxed atmosphere. The hotel has spacious gardens with a large swimming pool, children's pool and Jacuzzi. The hotel bedrooms are spacious and well equipped with television, fridge, safe and balcony/terrace area. The hotel is well known for its new relaxation spa treatments and its sauna and Jacuzzi.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioned Public Areas
- Mini bar
- Non Smoking Rooms
- Ground Floor Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Indoor Pool Free: No
- Heated: Yes
- Free: Yes
- Treatment Rooms
- Jacuzzi Free: Yes
- Sauna Free: No
- Tennis Free: No
- Solarium Free: Yes
- Steam Room Free: No
- Gym Free: Yes
- Name: LAS PALMAS
- Distance: 20 kilometres
- Cots/Cribs Free: No
- Baby Sitting
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Restaurant (Jacket and Tie required)
- Children's Menu available
- Pets Allowed Free: Yes
- Nearest Airport Name: Las Palmas Distance: 20 kilometres
To view our full selection of accommodation in Playa del Ingles, view our hotels in Playa del Ingles page.
TripAdvisor Traveller Rating
- Overall: based on 1669 reviews
- Sleep Quality:
Stay Date: 05/2018, Sean H wrote this review.
Visited this hotel on a all inclusive package for a week and just got home. We found the hotel to be clean and well maintained, and all the staff in the hotel were happy to help in a cheer-full manner. Our room was on the 7th Floor and was well pre… See more
Visited this hotel on a all inclusive package for a week and just got home. We found the hotel to be clean and well maintained, and all the staff in the hotel were happy to help in a cheer-full manner. Our room was on the 7th Floor and was well presented and comfortable. We had a mini fridge and also sky etc on the tv. The outside bar we used was comfortable and the staff made us feel welcome, we had our lunch each day at this area where you choose from a menu and as previously mentioned the steak on the stone was excellent. The choice of drinks and the draught beer was very good. We used the roof terrace for sunbathing and it was nice and relaxing with mattresses on the sun beds, but the odd time we used the beds by the pool, it was very comfortable and spotlessly clean. The pool was lovely and it was warm to swim in. The main dining room was often busy, food was varied and the warm food was always a good temperature, headline food varied from night to night and included, steak, roast pork, gammon, pork steaks, spare ribs, and plenty of fish. In addition to vary this there was meats in sauces, hot dogs, pasta, and vegetables, and rice. A great range of salads and desert options. The only down side to the dining room was little fault of the hotel, but ignorance and arrogance from other guests who didn’t show any courtesy to other guests or-simply wanted to much food and struggled to carry it. Finally we had a early morning check out, and we asked if there was coffee available at 3am in the morning, “not a problem” said the hotel “ we will have a breakfast available for you “ So at 2-30 am we were sat alone in the restaurant enjoying the hotels hospitality before we set off for the airport. We didn’t use the spa area, but it did look clean and appealing but we had a great holiday and be happy to use this hotel again. Collapse
No good to stay definitely not stay anymore
Stay Date: 05/2018, Cristiano F wrote this review.
The hotel have a good room Big room with live room, good shower Horrible bad and the pillow is not good. The big pool the display thermometer show wrong temperature the water Is very cold The breakfast the waitress most of then is very arrogant an… See more
The hotel have a good room Big room with live room, good shower Horrible bad and the pillow is not good. The big pool the display thermometer show wrong temperature the water Is very cold The breakfast the waitress most of then is very arrogant and not hopeful and rude The breakfast is not good the food the same everyday nothing change The dinner is the same the waitress do a lot of noise in the floor with trollers plate is look like something from the government hotel all of then work as work not customer service in. The steak was hard to eat last dinner no over cooked. Definitely is not a place to stay in the next time. The only good is the spa, very relax space. Collapse
Don't forget your EHIC cards and yoga gear!
Stay Date: 04/2018, Elena W wrote this review.
We were staying at the hotel for two weeks with my husband and a friend who came here on our recommendation. On arrival we were promptly allocated a nice room on the 5th floor with even numbers as we requested. The spacious rooms and excellent spa fa… See more
We were staying at the hotel for two weeks with my husband and a friend who came here on our recommendation. On arrival we were promptly allocated a nice room on the 5th floor with even numbers as we requested. The spacious rooms and excellent spa facilities are the main reasons we like it. However we noticed that the hotel service deteriorated in comparison with the last time. Though hotel staff was polite and attentive enough there was less choice of dishes at the restaurant, more people and more children. Some of them were touching food and putting it back as we noticed. However we still enjoyed an excellent cheese board with complimentary sweet wine and pancakes, rice, pasta and omelettes with the stuffing of your choice (you would not need any other meal after this)! We could not figure out the pattern of the room cleaning service. Sometimes we had at least three different cleaning ladies coming to the room with different tasks without any visible changes. Towels were changed every other day (except feet mats which were just put back neatly) and bed linen twice a week. But on those days the old bedding was taken first and it was impossible to have a lie in if we fancied it until late afternoon when the bedding was finally changed. There also was a shortage of soap (no shampoo and body wash like last time). Though WiFi is free of charge throughout the hotel this time it was blocked for watching TV via HDMI. However a receptionist sent a couple of technicians trying to solve this to no avail. In the beginning of the second week I felt unwell with severe vomiting and diarrhoea. It took me a couple of days to overcome the worst part of this and the rest of the week to recover. I would not probably report it considering it just as my bad luck but in the mid week my husband who is older than me became so violently ill with diarrhoea that he was taken to a local hospital (that's when EHIC card came handy!) to be treated for severe dehydration and diagnosed with a viral infection. My husband was discharged from the hospital and remained confined to his hotel room for the rest of our stay and I had to attend to his immediate needs. Thank God there still was complimentary drinking water though my husband was so weak that he could not go and fetch it! He came to the resort as a reasonably healthy man but returned home as an invalid! I spoke about this with the hotel assistant manager and though she was sympathetic and offered us to have lunches (we were on half board) as well but we could not even look at food. Besides the only choice of food for victims of such illness was boiled eggs, rice and boiled carrots! At least our room was thoroughly disinfected by a team of cleaners! One word of advice, ladies! No high heels at the restaurant! While my husband was still recovering from his illness I attended the restaurant at dinner time to have a bit of food and suddenly found myself landing on the floor in a perfect half split and with no broken bones! I haven't achieved it at home after months of practice but some food spillage on the floor made wonders to my technique! After I told a waiter about the reason of my misfortune he wiped some food from the floor but on the way back to the table I noticed more stuff was still there. When I draw the waiter's attention to this again he seemed to be uninterested and made some remark as if it was only expected. We were lucky to return home on our scheduled flight but sadly we would not be returning to this hotel or recommend it to our friends. Collapse
Nice Hotel, good facilities
Stay Date: 04/2018, Al R wrote this review.
My self and my wife stayed for 2 weeks at the end of April through to May. It's a hotel of contrasts, overall it's very good, but it is looking tired in places, ie all the corridors to the rooms. They still have 80/90's furnishing, but who stays in t… See more
My self and my wife stayed for 2 weeks at the end of April through to May. It's a hotel of contrasts, overall it's very good, but it is looking tired in places, ie all the corridors to the rooms. They still have 80/90's furnishing, but who stays in the corridor? The rooms were very nice, nice big shower for two ;). Big lounge area. Two singles to make a double bed, not great. No aircon in the room so I wouldn't be keen to go in the height of summer. it does have a ceiling fan that did a job for us. Also, the beds were next to the corridor which is a bit odd as most people can be noisy buggers going to thier room at night. The Staff are brilliant, a literal army of cleaners around the pool in the morning, the bar/waitress staff just seem to buzz around get stuff done. (pay attention some lazy people) The pool bar staff were always smiling and singing with the radio. Food, now after 2 weeks you do get a bit bored, but we went all in so eating out felt such a waste (we did once, oooo big spenders!) I would advise at lunch to use the SNACK BAR PALMERA, Steak on a Stone or Half Chicken, quality food. Even though we went all in, you still have to pay for "imported" alcohol. Gym, if you like that sort of thing, very well equipped with good quality resistance machines and a range of dumbbells, also treadmills, row machines, bikes etc. Wellness Spa, 5* Spa in a 3* Hotel. Amazing place to use, great on that rare cloudy day or after a day in the sun. Just google it to see how big it is. The dead Sea pool was brilliant but the saltiness didn't agree with some heat rash I had. It has a couple of different saunas to use and didn't seem to get too busy. The Evening entertainment is what you expect, parrots, flamenco, bingo etc, etc. Or just go out, plenty to do within a 5-10min stroll. Overall, thoroughly enjoyed the two-week stay, will go back but not in the height of summer due to no air con the rooms. Collapse
Two Great Weeks
Stay Date: 04/2018, Mike P wrote this review.
I stayed for two weeks. The reception staff are very efficient and quickly checked me in. I had a nice room on the 5th floor. All the staff are wonderful, so friendly and always polite. The entertainment was good. Food excellent with plenty of choice… See more
I stayed for two weeks. The reception staff are very efficient and quickly checked me in. I had a nice room on the 5th floor. All the staff are wonderful, so friendly and always polite. The entertainment was good. Food excellent with plenty of choice. I am booking again for November. Collapse
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