Carlton on Madison Avenue
(New York) 3 3 Star:
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The luxuriously-styled Carlton on Madison Avenue is a terrific hotel for your New York City break. Located in Midtown Manhattan the hotel is within easy walking distance of iconic New York sights such as the Empire State Building and the Flatiron Building.
Each of the spacious guestrooms at the Carlton on Madison Avenue are beautifully furnished, and come with a superb range of in-room amenities. Each room comes equipped with a flat screen TV, luxury toiletries, a mini bar, a docking station and an in-room safe for your comfort and convenience. Complimentary Wi-Fi access is also available throughout the hotel.
When evening rolls around, enjoy the delightful Brasserie-style menu at Millesimie – the perfect venue for sampling some of the area’s best seafood. Grab light bites and hot drinks throughout the day in the Lobby Bar, or choose trendy Bar Bordeaux is a great choice for a nightcap. To properly relax and unwind, blow off some steam at the hotel’s well-equipped fitness centre.
Hotel Facilities & Services
- Total Floors Number: 12
- Total Rooms Number: 294
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Concierge Desk
- Internet Access
- Air Conditioning
- Mini bar
- Non Smoking Rooms
- Pay Movies
- Iron/Ironing Board
- Cable/Satellite TV channels
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 26.2 kilometres
- Cots/Cribs Free: No
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 26.2 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 124 reviews
- Sleep Quality:
Good Location, but Fine Tuning Required
Stay Date: 02/2018, Vacationphobic wrote this review.
I’ve always believed that businesses in the hospitality industry should underpromise and overdeliver, but The James and their other hotels, The Affina Hotels, do just the opposite. They promise VIP Pet treatment, which for many of us is an enticement… See more
I’ve always believed that businesses in the hospitality industry should underpromise and overdeliver, but The James and their other hotels, The Affina Hotels, do just the opposite. They promise VIP Pet treatment, which for many of us is an enticement for choosing their hotels. However, almost all of the listed pet amenities are not provided: no “gourmet” treats, no “complimentary” toy, no second bed or food dishes for a second pet (even if paying a second pet fee). As for the humans, a promised complementary item of your choosing from the in-room pantry is not available because there are no items in the room at all. (I was told they were being “rethought,” but I could get something brought to the room if I had the inclinations to call, which I thought awkward.) These are small things but significantly color the experience of one’s stay. The front desk staff is pleasant enough if not confronted with a problem of some sort. I don’t know if it’s a Millennial staff thing, but apologies seem to have been replaced by the phrase, “No problem.” I’ve experienced this at two of this chain’s hotels. One never let us know that our room was ready and made us wait hours after the standard check-in time of 3PM. We eventually got our room around 6PM. In the other, my husband was not able to check in because I had to be at an appointment. In both cases, I was the one to try to smooth over the issue and strike a conciliatory tone in the interest of making my stay more pleasant. In both cases, my efforts were met with a “no problem,” as if it had been my fault and I was apologizing. It’s odd and very off-putting. Obviously, an actual problem just occurred and they should have been the one doing the smoothing over. Now the rooms. Micro apartments and tiny houses may be a thing at the moment, but I hadn’t experienced it in a hotel, even one in New York City. I’ve stayed at the Soho Grand, The Royalton, The Mark, The Standard, The Plaza, The Morgan, The Millenium, the Marriott Marquis and The Franklin, to name a few. This is by far the smallest room I’ve ever seen. Even the television was tiny. And the bathroom is minuscule. There’s not even a place to hang the hand towel. There’s definitely no space for a hairbrush or can of shaving cream. Still, the design is pleasant enough, the room clean, and the bed comfortable. The housekeeping and front door staff are friendly and helpful. I may entertain the thought of staying at one of these hotels again simply out of convenience—convenience in location and pet policy. However, after trying the two hotels during my past two stays, I’m inclined to go elsewhere. Collapse
Don't expect much from this place!
Stay Date: 02/2018, Scott M wrote this review.
The website of the James NoMad does an amazing job of presenting a beautiful hotel that seem to fit some of the reviews. Arriving at the James Nomad in person was an entirely different experience from what I expected. The hotel is sparse instead of… See more
The website of the James NoMad does an amazing job of presenting a beautiful hotel that seem to fit some of the reviews. Arriving at the James Nomad in person was an entirely different experience from what I expected. The hotel is sparse instead of cool. The front desk person which there was only one of spoke on the phone in what sounded like a personal conversation the entire time during the check in process, they don't even do that at a Holiday Inn. The room was so basic, it seemed almost bare and not in a good way. For the life of me I can't understand why this hotel is rated even as anything more than a budget hotel. They are so many other places to choose from at this price point that and leap and bounds ahead of the James. Collapse
5 Star hotel??? I THINK NOT!!!
Stay Date: 02/2018, S M wrote this review.
This hotel is NOT a five star! Anybody who has ever stayed in a decent hotel would realise this! Maybe it’s a 3 and a half star (IMO). Where do I start? Ok, so before we came, I tried to email the hotel via their website to get recommendations for r… See more
This hotel is NOT a five star! Anybody who has ever stayed in a decent hotel would realise this! Maybe it’s a 3 and a half star (IMO). Where do I start? Ok, so before we came, I tried to email the hotel via their website to get recommendations for reliable car services from the airport. I also messaged their social media accounts but nobody responded!! I waited and waited for a week or so, and 2 days before I travelled I decided to write again expressing my anxiety about staying here due to the lack of customer service already!! Sure enough somebody responded a day later in the nick of time but we already had a bad taste in our mouths. When we arrived, the check in staff were nice and the lobby area is as it is in the pictures. However, when you get out of the (tiny) elevator, you soon realise that this hotel is far from 5 star. It was supposed to be the “grand opening” after renovation, or so it proclaimed. They literally must have just done the restaurant, lobby and bar area! So everything downstairs basically. The rooms had nice beds, with some nice pieces of furniture, and there is a nice marble sink if you book the right room BUT...... there is a long list of negatives. The rooms have been quickly spruced up, and done badly. I should imagine to save money. The carpets and cushions are absolutely rotten!!! (See pics) with stains all over them and certainly not new! We were scared to put our baby down! The closet is ancient.... and not in a good way! It doesn’t match the style of the decor and is so cheaply made. The doors and hinges are so back alley motel with the giant hinge at the top. There are big unsightly red fire senders everywhere, wallpaper that has been badly painted over, scratches all over the doors, poorly hung lighting, the air con is absolutely useless and doesn’t work (even after the engineer came up and told us how to use it) products in the bathrooms are limited and do not get replaced daily and there are NO TEA AND COFFEE FACILITIES in the room. They are trying to compensate for it by offering a small table of coffee etc in the lobby between 6 and 9am, however the first morning we went down, we were so jet lagged and down there gasping for a drink by 6-10 and apparently “the guy hadn’t arrived yet!” So we had to go out to Starbucks around the corner.... which was so much better in hindsight. The other days we went down at 6:30 ish and there was a small table of coffee in a cardboard box with creamers and sugar, a selection of two teabags (green tea and camomile maybe........ NO ENGLISH BREAKFAST TEA) and a small bowl of oaty style muffins. Every time I’ve been pouring my coffee, the people around me were complaining about how inconvenient and basic it all was. The minibar is so expensive, the bottle of still water is 10 dollars...... we saw the same bottle of water around the corner in CVS for 2!!! Rip off! The in room dining menu is also very expensive and limited. Don’t expect to eat anything there. We were very disappointed and are absolutely baffled as to how it is a five star.... or even a four! Collapse
Horrible Check in
Stay Date: 02/2018, mrdavidlrosen wrote this review.
Made reservation through Expedia. Was a nightmare to Check in. Neither manager cared and I sat waiting for three hours!! NIGHTMARE!!! The hotel manager and staff were not helpful and could care less. I would not recommend this hotel at all. This wa… See more
Made reservation through Expedia. Was a nightmare to Check in. Neither manager cared and I sat waiting for three hours!! NIGHTMARE!!! The hotel manager and staff were not helpful and could care less. I would not recommend this hotel at all. This was a horrible experience. Collapse
Not worth it
Stay Date: 02/2018, jaypinkert wrote this review.
Their website buries the fact that they charge a $25/night facilities fee in exchange for morning coffee/muffins and wine/cheese happy hour that no one visiting New York would want to partake in. Oh, I forgot unlimited local calls (like anyone uses a… See more
Their website buries the fact that they charge a $25/night facilities fee in exchange for morning coffee/muffins and wine/cheese happy hour that no one visiting New York would want to partake in. Oh, I forgot unlimited local calls (like anyone uses a landline phone when they're traveling). The walls and door to adjoining room were very thin, so I heard every word of the conversations next door and in the hallway. Bed was comfortable, bathroom was large, modern and clean, plush bath sheet towels. The best Collapse
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