Best Western Palace Hotel & Casino
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Description
The BEST WESTERN Palace Hotel & Casino in Douglas, is perfectly placed on the beautiful Victorian Promenade of Douglas on the Isle of Man - ours is one of the largest and best appointed 4 Star hotels on the island! We are a one stop entertainment complex with our own casino, nightclub and leisure facilities on-site, during the weekends the complex has a lively and dynamic atmosphere. We also have a two screen cinema just 150 meters away from the complex. Were just meters away from the beach and our friendly staff will be happy to recommend daily excursions around the island. Douglas retail and business center is moments away. Whether youre here for business or pleasure were able to offer a unique combination of stylish accommodation blended with an elegant environment for all kinds of events or breaks.
Facilities
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Multilingual Staff
Bedroom Facilities
- TV
- Tea and Coffee Making Facilities
- Wi-Fi
- Hairdryer
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
Parking
- Parking at Hotel Cost: £4.00 Per 24 Hours
Leisure Activities
- Indoor Pool Free: No
- Jacuzzi Free: No
- Sauna Free: No
- Solarium Free: No
- Gym Free: No
Travel Facilities
-
Nearest Rail
- Name: Douglas Rail Station
- Distance: 2.9 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
Travel Facilities
- Nearest Rail Name: Douglas Rail Station Distance: 2.9 kilometres
To view our full selection of accommodation in Isle of Man, view our hotels in Isle of Man page.
Reviews
TripAdvisor Traveller Rating
- Overall:
based on 1092 reviews - Location:
- Sleep Quality:
- Rooms:
- Service:
- Value:
- Cleanliness:
STAFF ARE BRILLIANT
Stay Date: 04/2018, Janet P wrote this review.
Yes, the hotel is a bit tired, but it is very clean and comfortable and the staff cannot do enough for you, especially Daniel on Reception who was very informative and helpful answering all our requests and advising us on places to visit etc, Thankyo… See more
Yes, the hotel is a bit tired, but it is very clean and comfortable and the staff cannot do enough for you, especially Daniel on Reception who was very informative and helpful answering all our requests and advising us on places to visit etc, Thankyou Daniel. We have to thank Vanessa in the main restaurant for breakfast, who was always friendly, smiling and very polite and accommodating. The hotel is very near bus stops and horse drawn trams which take you to all connections for ongoing destinations, and the hotel is opposite the beach. We had a sea view room which was a good size, with comfortable bed and good sized bathroom. Breakfast was excellent and the food that we had in the main restaurant, the bar and the Chinese restaurant were all very good and value for money. Collapse
Two weeks on the sea front
Stay Date: 04/2018, Martin L wrote this review.
Excellent situation on the Promenade. Good views of the Bay and harbour. Able to watch the horse trams trot by. Good breakfast included. Lifts to all floors (except street level). Ample parking at the rear, which is unusual in Douglas. Bus stop… See more
Excellent situation on the Promenade. Good views of the Bay and harbour. Able to watch the horse trams trot by. Good breakfast included. Lifts to all floors (except street level). Ample parking at the rear, which is unusual in Douglas. Bus stops outside the door for exploring the Island. Collapse
Lovely hotel with fabulous staff
Stay Date: 04/2018, JudithCatton wrote this review.
Just returned from a 2 night stay with a group of friends. The rooms were clean and comfortable; the food was excellent and the staff without exception, were exceptional. We had a function on the Saturday night and it was very well organised. We took… See more
Just returned from a 2 night stay with a group of friends. The rooms were clean and comfortable; the food was excellent and the staff without exception, were exceptional. We had a function on the Saturday night and it was very well organised. We took a group of almost fifty people. Highly recommended. Collapse
Dated
Stay Date: 04/2018, Loftie1 wrote this review.
An unimpressive entrance sets the tone for the rest of the hotel. On arrival to our room we could here very loud music from the room across the hall even over the noise of the Hoover the cleaners were using. The management sorted it out quickly. Ho… See more
An unimpressive entrance sets the tone for the rest of the hotel. On arrival to our room we could here very loud music from the room across the hall even over the noise of the Hoover the cleaners were using. The management sorted it out quickly. However noise was an issue throughout the stay music late at night despite the nightclub being closed. Shouting in the halls. Quite a few hen and stag parties. Breakfast was ok. The room was ok. The bathroom was ridiculously small. You had to sit on the toilet at an angle as it was to close to the bath. The bed was comfy. Each morning there was a strong smell of cigarette smoke. The room was very warm. Ask for a room at the front of the hotel. We will not return. Collapse
GOOD AND BAD
Stay Date: 04/2018, TravellingLight43 wrote this review.
First impresesion of Hotel is that it is a big concrete box of a place - entrance dreary and entire Hotel is in need of some refurbishment. Room at the back (404) horrible view over car park and fire escape. Bathroom small but clean. Room basic but… See more
First impresesion of Hotel is that it is a big concrete box of a place - entrance dreary and entire Hotel is in need of some refurbishment. Room at the back (404) horrible view over car park and fire escape. Bathroom small but clean. Room basic but adequate. Staff mostly very pleasant although we were disappointed on Thursday 19th April when we could not get a seat to have a bar meal and the girl on the restaurant desk did not greet us or even attempt to help or apologise (twice we tried) Breakfasts were ok with plenty of choice.we had one evening meal at the bar and the food there was good. Collapse
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Star Rating Description - Hotel
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
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