Best Western Maitrise Hotel Edgware Road
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Best Western Maitrise Hotel Edgware Road is a luxurious 4 star boutique hotel centrally located amongst Londons attractions including Hyde Park, Oxford Street, Regents Park and Madame Tussauds. You can also find local restaurants serving a variety of international cuisines to suit all palates. The hotel has excellent transport links with only a 3 minute walk to Edgware Road station where you can access theCircle, District, Hammersmith & City and Bakerloo underground lines. Paddington Station is just a 10 minute walk where you can take the Heathrow Express to Heathrow Airport or a direct overground train to many parts of the UK for a day out.
Within the hotel, find aristocratic grandeur, serene comfort and traditional hospitality combined with the latest technology. Our boutique hotel provides 24 brand new state of the art rooms fully-equipped with air conditioning, flatscreen TVs and power shower en-suites. Each of our rooms boast elegant furnishings, subtle lighting and clean uncluttered designs. We have complimentary wifi throughout our hotel for our guests and a lift for easy access to all floors.
Located on the ground floor of the hotel is Rafkins Coffee Lounge where you can start your day with fresh Italian coffee and a continental / cooked breakfast. Rafkins also serves a variety of fresh cakes and sandwiches and a wide selection of refreshments throughout the day. A stylish design and a warm personable service await and we look forward to welcoming you.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Air Conditioned Public Areas
- Air Conditioning
- Direct Dial Telephone
- Iron/Ironing Board
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
To view our full selection of accommodation in Paddington & Hyde Park, view our hotels in Paddington & Hyde Park page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 3.7 out of 5 based on 3 reviews
- Sleep: SuperBreak Sleep Rating: 3.7 out of 5
- Breakfast: SuperBreak Breakfast Rating: 3.0 out of 5
- Staff: SuperBreak Staff Rating: 4.3 out of 5
- Location: SuperBreak Location Rating: 4.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 105 reviews
- Sleep Quality:
A last minute salvation at Edgeware Road
Stay Date: 10/05/2017, a customer aged 45-64 who stayed in this hotel wrote this review.
I booked really late as I needed somewhere to stay after a long day of business meetings. I can't fault the ease of SuperBreak's booking system or the price. The staff at the hotel were fantastic too. The room was on the lower floor and to be honest … See more
I booked really late as I needed somewhere to stay after a long day of business meetings. I can't fault the ease of SuperBreak's booking system or the price. The staff at the hotel were fantastic too. The room was on the lower floor and to be honest it was a little damp and the sheets smelt slightly musty. The breakfast the next day was a little quirky, it's the only time I've ever had beans in a little glass cup and an egg on a separate small plate to my bacon and sausage BUT the staff were so helpful and polite it made up for any little niggle. In all it was a very pleasant stay and set me up for a long day of meetings in a positive frame of mind. Thank you SuperBreak and Comfort Inn for a last minute booking that saved the day. Collapse
Overall Hotel Rating: 4 out of 5
- Destination: 4 out of 5
- Sleep: 3 out of 5
- Breakfast: 2 out of 5
- Staff: 5 out of 5
- The Ned: 5 out of 5
Small Hotel in London
Stay Date: 10/10/2016, a customer aged 45-64 who stayed in this hotel wrote this review.
Stayed in hotel with family in a separate room. Rooms were very small. Room in basement had no window and this level smelled of dampness. Family room on 3rd floor was dusty, noisy due to window type and road traffic. Few issues with room - had to req… See more
Stayed in hotel with family in a separate room. Rooms were very small. Room in basement had no window and this level smelled of dampness. Family room on 3rd floor was dusty, noisy due to window type and road traffic. Few issues with room - had to request additional electricity card to operate electricity in 2nd bedroom, 1 shared remote control for both TVs in both rooms, shower tray cracked and damaged, toilet roll hanging off wall and curtains hanging off main window. In comparison to other budget hotels this did not compete very well. No bar area to relax and unwind and odd check in counter at the back of a coffee shop. Collapse
Overall Hotel Rating: 2 out of 5
- Destination: 3 out of 5
- Sleep: 3 out of 5
- Staff: 3 out of 5
Stay Date: 21/05/2016, a customer aged 45-64 from Heywood Distribution Park who stayed in this hotel wrote this review.
I live in Manchester and this was my first visit to London and although I have never felt the urge to visit we really enjoyed the experience. Most places we ate at were very reasonably priced which surprised me. There is lots to see and do and the un… See more
I live in Manchester and this was my first visit to London and although I have never felt the urge to visit we really enjoyed the experience. Most places we ate at were very reasonably priced which surprised me. There is lots to see and do and the underground was easy to use. You can jump on and off it to visit all the major sights and it is not too expensive. We stayed at a Best Western Hotel on Edgeware Road which was very small but the staff were really friendly. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 5 out of 5
- Sleep: 5 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
- St Pauls: 5 out of 5
- Houses of Parliament: 5 out of 5
- Tower of London: 5 out of 5
Best Western? Worst Western more like!
Stay Date: 03/2018, Hannah_Davies34 wrote this review.
I came to have the misfortune of staying at the Best Western Maitrise on Edgware Road in London whilst attending a course with work. The experience from start to finish was nothing short of farcical. The reception for the hotel was located in the c… See more
I came to have the misfortune of staying at the Best Western Maitrise on Edgware Road in London whilst attending a course with work. The experience from start to finish was nothing short of farcical. The reception for the hotel was located in the corner of a coffee shop, which as first impressions go, was a bit bizarre. I checked into the hotel with 2 other female colleagues at approximately 20:30. Upon arrival the receptionist asked for identification that he would photocopy and keep on file. Initially, myself and my one colleague reluctantly handed over our driving licenses. My other colleague queried the reasoning behind this and tried to confirm how long our details would be “kept on file”. The receptionist was not able to provide any explanation for his request, except that it was “security policy”. We asked to see the security policy and to have an explanation as to how holding information from our driving license would make our stay in the hotel more secure. The receptionist was not able to provide any further assistance. We asked to speak to the hotel manager, the receptionist said that “he was not allowed to contact him”. We asked if there was a telephone number we could use to contact the manager; the receptionist was not willing to give this information and instead gave us an email address and said that he was not to be contacted out of hours. We queried what would happen if there was an emergency, to which the receptionist replied, “that’s different”. Due to the vagueness of the receptionist’s response to our questions, we asked to have the copies of our driving licenses back – the receptionist found the copies and returned them to us. Obviously not a mandatory policy as we were all allowed to check in without our identification. As we booked this hotel through our organisation – a contract held with the hotel through Redfern, I cannot understand how further identification would be required. We were then given the keys to our rooms. All of which were in the basement – not ideal but I do recognize that many London hotels do have basement rooms. We took the lift down to the basement, as the lift door opened we were greeted with a stagnant smelling corridor. We all went into our respective rooms: • My one colleague’s room was small (you had to walk sideways to get around the bed) but again, this isn’t too out of the ordinary for London. We noticed that there were a number of doors in her room – one for the bathroom, one for the wardrobe and one was a sliding door that gave access to a staff area. This door was adjacent to my colleague’s bed, so if this door was opened someone could fall directly onto her bed. • My other colleague’s room was infested with flies. We killed as many as we could, but they just kept reappearing. I’m not sure if they were accessing the room through a vent as the room had no windows. • Fortunately, my room was the best of the three, however there were some dirty marks on the wall, a broken plug and a questionable stain on the carpet. We went up to reception to complain about the rooms and to ask to be moved. The receptionist explained that it was not possible to move us to any other rooms as the hotel was full, their sister hotel was full booked and all other hotels in the area were full. My colleague with the adjoining door in her room said that she was not comfortable sleeping in a room that could be accessed by hotel staff. The receptionist’s response was that he could “put a note on the door asking people not to open it”! That’s all he could do. My colleague stated that she would not be sleeping in this room and would prefer to share a room. My other colleague then proceeded to complain about the flies in her room. Again, the receptionist was quite dismissive as there wasn’t anything he could do about it. My colleague asked if it was possible for someone to go and clean the room (as there were a lot of dead flies) whilst we went out to get some food. The receptionist agreed to do this. Upon our return, we asked the receptionist if he had cleaned the room, to which he replied “no, I didn’t feel comfortable cleaning someone’s room without their permission”. We all reiterated to him that we had asked him to clean the room whilst we were out. He then suggested that he could come down with a can of fly spray to kill any of the remaining flies. We all went down and witnessed the receptionist kill at least 10 flies with the fly spray. The problem now was because the room had no windows, it smelt strongly of aerosols. As it was now approaching 23:00 and our course was starting at 9.00, we decided that we weren’t going to get any further with the receptionist and retired to our rooms – with my colleague and I sharing my room and my other colleague occupying the fly infested room. Needless to say, none of us slept well and we left our rooms as soon as was possible the following morning. A main deciding factor for us staying in this hotel was that it offered breakfast. We weren’t sure if refreshments would be provided at our course so were keen to have something to eat before we checked out. The breakfast, lived up the expectation that had built throughout our stay. The “continental breakfast” consisted of some artificial rubbery cheese that was sweating in a Perspex box in the sunlight, natural yoghurts and soft cheeses that were also in Perspex boxes (not refrigerated) and were at room temperature. There were a couple of shop bought cereal bars on the table alongside some shop bought sliced bread that you had to toast yourself. Unsurprisingly we didn’t hang around and checked out as soon as we could. I have stayed in many hotels over the years but this one has failed in every respect. I cannot believe that three women would be expected to stay in facilities like this on a business trip. The lack of any cooperation or customer service from the receptionist (who appeared to be the only person working there) was deplorable and I have and will continue to discourage anyone from staying at this particular hotel in the future. Collapse
Just awful in every way
Stay Date: 03/2018, cchantelwilliams wrote this review.
On Tuesday 6 March after travelling by train from South Wales, I and two colleagues arrived in London. This was a business visit for a training course taking place on the 7 March. This hotel was booked due to its proximity to the venue and offer of b… See more
On Tuesday 6 March after travelling by train from South Wales, I and two colleagues arrived in London. This was a business visit for a training course taking place on the 7 March. This hotel was booked due to its proximity to the venue and offer of breakfast for a reasonable price within the organization policy. After walking from Paddington Station to the Hotel we arrived at a coffee shop entrance which was in fact was the hotel reception. I was very shocked by its reception area placed at the end of the coffee shop counter but continued to the receptionist asking if we could check into our rooms. My two colleagues were asked for ID as part of the ‘check in’ process, this ID was then photocopied. This didn’t feel right so I challenged the receptionist, asking him why he needed the ID, why this was photocopied and how long the ID would be retained. The receptionist could not answer my questions and insisted that it was for security as per policy, when asked this policy couldn’t be provided. I doubted this and asked if I could book in without providing ID and if we could speak to the manager. I was shocked and disappointed when told that we were not allowed to speak to the manager, but could email him. The receptionist then agreed to check us in without ID and my colleagues requested that he return their ID photocopies. We were given the keys to three double rooms in the basement, not ideal but if clean and safe this wouldn’t be an issue. We all went off to our rooms hoping that we could freshen up, go for food and settle ready for an early start the following day. Unfortunately, this wasn’t the case, the experience got so much worse! On arrival to my room which was on the right, through double doors and one of just two rooms on that side of the basement. The room was exceptionally small and full of doors with little space around the bed. One door was the bathroom, one a wardrobe, one to exit and finally one large sliding door right next to the bed, which gave access to the staff room next door. My colleagues room was infested with flies, I went to inspect with her and we attempted to kill as many as we could but they just kept appearing. Some even came out of the bedding when disturbed. My other colleague had the better room with only a few flies, a broken plug socket, stained carpet and marks up the wall. This was not acceptable so we went up to reception to see if we could be moved to different rooms. The receptionist explained that there were none available. I asked if we could be moved to another best western hotel but then advised that their sister hotel was also fully booked. Again, we asked to speak to the manager and were advised that this was not allowed. I asked for the receptionist name ‘Konstantinos Berntilas’ and for the mangers name ‘Phillip Weiss’. I asked, ‘if I told the manager that we were advised that we were not allowed to contact him’, if he’d be surprised and Konstantinos replied ‘no’ which I feel is terrible customer service. I explained that I didn’t feel safe to sleep in my room because of the access door, Konstantinos offered to put a note on the door asking people not to enter. I explained in shock and disgust that this was not acceptable, was not good customer service and Konstantinos just replied, ‘thank you’ and smirked at us. We asked Konstantinos if he could clean my colleagues fly infested room while we went to get some food. He agreed and off we set. On our return, we asked Konstantinos if the room was ready and had been cleaned and his response was ‘no’. When asked why he explained that he was not allowed to enter the room without the permission of customer. Again, poor service as we had given the permission but there was no attempt to do anything. We asked that he come and help us while we were in attendance, he brought a canister of fly spray, filled the room with the spray, killing as many flies as he could but left the room unvented and with dead flies everywhere! At this point we knew that we couldn’t raise our concerns as they would not be listened to and would not be dealt with as Konstantinos just didn’t care about our stay. I didn’t use my room, opting to share my colleagues room instead. We didn’t get to bed until gone midnight at which point we spent time reading the trip advisor reviews feeling devastated, tired and in a hopeless position. We ended our stay with a breakfast which was limited, stale and the chilled items left to go warm in the sunny window. This is the worst experience of hotel customer service, safety and cleanliness I have ever experienced. Collapse
Stay Date: 03/2018, katherinej456 wrote this review.
Great location - close to underground stations and buses to all of the major tourist locations. Friendly, helpful staff and cozy room containing comfortable bed and great shower. Would definitely stay there again.
Great location - close to underground stations and buses to all of the major tourist locations. Friendly, helpful staff and cozy room containing comfortable bed and great shower. Would definitely stay there again. Collapse
Stay Date: 02/2018, Flaviana T wrote this review.
I booked this hotel the day before for a last-minute stay with my daughter. The room was clean but without a window - I asked if I could be upgraded to a room with window and they very helpfully moved us. The room was clean and decent, the bed was co… See more
I booked this hotel the day before for a last-minute stay with my daughter. The room was clean but without a window - I asked if I could be upgraded to a room with window and they very helpfully moved us. The room was clean and decent, the bed was comfortable, bathroom was very nice, no noises or disturbances, the breakfast was good enough - all in all, this is a decent hotel and I would stay here again for a quick and cheap London adventure. Collapse
Perfect for a mini break
Stay Date: 02/2018, Alex S wrote this review.
Very cheap for London prices, lovely clean room in the centre of town, restaurants and pubs nearby, lovely staff, would defiantly use again, easy walkable to nearby attractions, had no problems at all.
Very cheap for London prices, lovely clean room in the centre of town, restaurants and pubs nearby, lovely staff, would defiantly use again, easy walkable to nearby attractions, had no problems at all. Collapse
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