Best Western The Connaught Hotel
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Description
This award winning Bournemouth hotel and Spa puts the treat into retreat! BEST WESTERN The Connaught Hotel has everything you might need for a relaxing stay: from 1850 architecture and traditional service values to 55 beautiful en-suite bedrooms with mod-cons galore. For your fill of fitness and relaxation, the leisure club with an 18 meters indoor pool, spa pool, magnificent steam room, stunning sauna, massage therapy room and two gymnasiums will take care of your every need. Centrally located on Bournemouths West Cliff, this AA 3 Star Hotel is less than 500 meters to the town centre, the BIC, Pavilion and Bournemouth Pier. Whatever you want to see beside the seaside, youll have ample opportunity to explore and escape! Our new terrace garden is a wonderful venue for special occasions, while the Rosette awarded restaurant, Blakes, serves up direct access to the new terrace for al fresco dining. Nick Rutigliano, our Maitre d and our Head Chef, David Hutcheson, are here to guarantee bon appetite, and came Highly Commended in this years BTA Awards in the "Best Large Hotel of The Year" and "Best Restaurant" categories. We were also awarded a Silver Shield by Green Tourism for Business!
Facilities
Hotel Facilities & Services
- Total Rooms Number: 56
- Non-Smoking throughout the hotel
- 24 hour front desk
- Multilingual Staff
Bedroom Facilities
- TV
- Tea and Coffee Making Facilities
- Wi-Fi
- Room Service Not 24hr: Yes
- Laundry/Dry Cleaning Services
Parking
- Parking at Hotel Free: Yes
Leisure Activities
- Indoor Pool Free: No
- Treatment Rooms
- Jacuzzi Free: No
- Sauna Free: No
- Gym Free: No
- Snack Bar
Travel Facilities
-
Nearest Rail
- Name: Bournemouth Station
- Distance: 1.9 miles
-
Nearest Airport
- Name: SOUTHAMPTON AIRPORT
- Distance: 33.9 miles
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
Travel Facilities
- Nearest Rail Name: Bournemouth Station Distance: 1.9 miles
- Nearest Airport Name: Southampton Airport Distance: 33.9 miles
To view our full selection of accommodation in Bournemouth & Area, view our hotels in Bournemouth & Area page.
Reviews
TripAdvisor Traveller Rating
- Overall:
based on 3047 reviews - Location:
- Sleep Quality:
- Rooms:
- Service:
- Value:
- Cleanliness:
Okay but could do better!
Stay Date: 04/2018, GeeGee1Oxon wrote this review.
Booked this hotel mainly because of the spa area and swimming pool. Our room on the third floor was okay apart from the bedside lamps that if you didn’t get them on at the first try had a habit of turning off! and had wonky shades. Went to eat in the… See more
Booked this hotel mainly because of the spa area and swimming pool. Our room on the third floor was okay apart from the bedside lamps that if you didn’t get them on at the first try had a habit of turning off! and had wonky shades. Went to eat in the Brasserie but due to staff shortages there was a 45 minute wait, went to pub instead. Front staff very helpful and friendly as were breakfast staff apart from one morning it was chaos,to many people at one time. Couldn’t use the pool or spa as I’ve slight mobility problems, no access to pool,Very disappointed. This wasn’t stated anywhere. Collapse
Beautiful public spaces, less so for the bedrooms
Stay Date: 04/2018, Dmw26_12 wrote this review.
This hotel clearly has clearly added to its fortune through its spa, and day visitor trade. What they have failed to take on board is how that detracts from the experience of the hotel guest. From the fact that there is nowhere to park during the d… See more
This hotel clearly has clearly added to its fortune through its spa, and day visitor trade. What they have failed to take on board is how that detracts from the experience of the hotel guest. From the fact that there is nowhere to park during the day, to the insufficient staffing levels in the restaurant for the influx of staffing guests, they are clearly trying to fit too much onto the site. The secondary nature of their overnight trade is re-inforced when you get to the bedrooms. You move from the lovely boutique interiors into rooms that clearly have their origins in the 80s and 90s, from calming greys and greens to dark wood and scary red. Collapse
Disappointing
Stay Date: 04/2018, Michael P wrote this review.
We have stayed here many times and have always found the staff friendly and the service excellent. However, on this occasion we felt that the upper rooms (bedrooms and landings) are looking tired and need updating and refurbishing. Our bedroom was in… See more
We have stayed here many times and have always found the staff friendly and the service excellent. However, on this occasion we felt that the upper rooms (bedrooms and landings) are looking tired and need updating and refurbishing. Our bedroom was in need of a thorough clean and the carpet replacing. Collapse
Not value for money
Stay Date: 04/2018, Tim H wrote this review.
The bedroom was large with a large shower room/toilet with sliding door just off it. We were right next to the lift which was quite noisy in the morning. The shower was not working correctly & flooded the toilet area. Breakfast was served in an old f… See more
The bedroom was large with a large shower room/toilet with sliding door just off it. We were right next to the lift which was quite noisy in the morning. The shower was not working correctly & flooded the toilet area. Breakfast was served in an old fashioned style from chafing dishes but most of the items being served were cold- the staff did offer to reheat the items! we declined. The spa was ok but really needed to be checked more regularly by staff as there was lots of clumps hair in the pool area. Good location for town & the beech. The staff were very helpful & friendly especially the trainee receptionist on our arrival Collapse
Unpleasant stay
Stay Date: 04/2018, Peter S wrote this review.
We arrived after having booked a double room with balcony. The hotel is advertised as a 4 star property. The room was small and quite dirty. The bathroom was obviously for wheelchair access and the sink very low. There was no bath just a large showe… See more
We arrived after having booked a double room with balcony. The hotel is advertised as a 4 star property. The room was small and quite dirty. The bathroom was obviously for wheelchair access and the sink very low. There was no bath just a large shower area. We wNt to the pool which was pleasant until we found clumps of hair floating in the hydrotherapy pool. We then noticed clumps of hair on the walkways surrounding the pool. We decided to leave. We found Blakes to have a limited menu and over priced. The brasserie was bland and unappealing so we decided to eat out. In the morning we were unable to shower- the shower head was filthy and broken. When the shower was on the water shot out in all directions and quickly flooded the bathroom and toilet area, We went for breakfast and the staff were helpful. We were offered coffee and toast plus the continental breakfast. We had the coffee and decided to have just the cooked breakfast. We went up to see what was available and were disturbed that we were unable to serve ourselves! We had to ask which items we wanted. we sat to begin our breakfast which wAs cold. We advised the waitress and she asked if we would like it reheated!!!! Dangerous if nothing else. We declined On departure we advised the receptionist of our disappointment. She refunded our breakfast cost but nothing for our disappointing room and shower This is a hotel that should not have 4 stars. We weren't told of the noisy building work next door . We wouldn't want to visit again Collapse
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