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Super Break Jobs

Super Break Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the contracts team that secure our fantastic hotels and offers, the contact centre team who are on hand to advise customers with their booking or the web team who help make it all work; there are plenty of career opportunities within Super Break.

Super Break are a well-established travel company having been in operation for over 30 years. During that time Super Break has gone from selling hotel beds only to selling a variety of products and breaks including West End theatre tickets, P&O mini cruises, Eurostar breaks, flights, O2 concerts and rail packages.

At our modern offices in central York we offer a variety of staff benefits including charity days, familiarisation trips, free fruit and refreshments and generous staff discounts on our products.

At Super Break we embrace individual differences and are committed to promoting a culture that supports inclusion and diversity. We are proud to be an equal opportunities employer that celebrates diverse perspectives which come from individuals with different backgrounds, culture, and points of view. Our diverse workforce means that we are better placed to deliver greater value and meet out individual customer needs.

If you wish to apply for any of the jobs listed below, please send a current CV with a covering letter to careers@SuperBreak.com

Current Vacancies

Sales Executive - South West Read more information

Collapse Sales Executive - South West Hide

Location: Home-Based / South West & South Wales
Reports to: Head of Trade Sales
Department: Sales
Got a passion for the travel industry? Love working in a sales and target driven team?
Super Break are looking for a home-based Sales Executive to join the team who will be responsible for calling on retail travel agents and other intermediary agents within the South West & South Wales regions, selling and marketing Superbreak products. As a Sales Executive you will seek to grow sales and agents’ knowledge of, plus commitment to Super Break products.

Principal Accountabilities:

  • Overseeing a retail sales region of the UK, calling on individual branches via a call cycle, delivering sales calls and training plus regular e-messages to a set database.
  • Account handling of key retail groups within the territory
  • All promotional activity with Retail Agents within the territory including:
    • Training
    • One to one meetings
    • Group Managers Meetings
    • Exhibitions
    • Trade Shows
    • Retail Agent Conferences (Some may be overseas)
    • Managing a database of email addresses for regular e shots
    • Point of Sale design and distribution
  • Building strong relationships with principals to deliver sales growth within the region.  Sales targets are set for sales growth.
  • Performance and management of Key Accounts within the region
  • Regular joint meetings with Head of Trade Sales to monitor progress.

Technical Competencies (Knowledge, Skills & Experience Needed):

  • Experience of a similar role in sales/account management/travel agency preferred.
  • Clean driving licence.
  • Presentation skills and competent in compiling detailed written reports including use of Power point, Excel/Word etc.
  • Ability to work under pressure
  • Good organisational skills
  • Excellent time management
  • Negotiation skills

Other Contextual Information/Special Features:

  • This role is based from home, and not office based.
  • 80% of the working week is spent in the field cold calling on agents or with scheduled meetings with retailer managers or proprietors.
  • The role will include some out of office hours work including evening and weekend work.

Real Time Analyst Read more information

Collapse Real Time Analyst Hide

Location: York
Department: Contact Centre

Job Purpose:

We have a fantastic opportunity for a Real Time Analyst to join our busy Contact Centre. An integral role with the Contact Centre Management team; the Real Time Analysts are responsible for driving and delivering excellent customer service through effective analysis and management of real time activities. You will manage service levels, queues and real time staffing levels, ensuring that the channels of communication are always open and available.

Principal Accountabilities:

  • Real time contact queue management, identifying areas that need to addressed based on the current picture.
  • Ensuring that the KPI’s of the contact centre are managed through the effective staffing of the centre.
  • Building relationships and influencing across the wider Contact Centre/ business
  • Reporting on unplanned absence and making assessment of its impact and addressing with the management team as necessary
  • Identifying and reporting on customer impacting issues
  • Management & creation of rotas and agent schedules
  • Responsibility for the holiday and sickness planner for the contact centre
  • Scheduling of offline activities ensuring that the team are productive at all times
  • Monitoring of agent productivity and producing reports of business KPI’s to the management team

Technical Competencies (Knowledge, Skills & Experience Needed):

We are looking for someone who is as passionate as we are! You will:
  • Have demonstrable experience of Real Time analysis
  • Possess working knowledge of Resource Planning/Management methodologies
  • Have solid understanding of Contact Centre metrics
  • Be a strong relationship builder, who can influence at all levels
  • Have an analytical mindset, with excellent prioritisation skills
  • Be adaptable to change, able and willing to react quickly and under pressure
Other Contextual Information/Special Features:
  • The role is on a shift basis covering 5 out of 7 days a week. (Our Contact Centre is open Monday-Sunday 9am-7pm.

Travel Aware - Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel

Keep informed of current travel health news by visiting www.travelhealthpro.org.uk

The advice can change so check regularly for updates.

Eboracum Way
Artemis House
North Yorkshire
YO31 7RE


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