Frequently Asked Questions: Theatre Breaks

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Question
How do I book a theatre break?

To make a theatre break on the website, go to the theatre breaks page. From this page, if you know what show you want to see you can either select the theatre show using the search form or on-page promotions and, from the show details page, select an available date from the calendar. Read more  Read more information Alternatively, if you don’t know what show you want to see, but have a specific date in mind, you can use the search form to enter your dates and see what shows are available. After selecting your show date, you will then be presented with what ticket types we have available and a seating plan explaining where each ticket type will be located within the theatre. Once you have selected your chosen seat, you can enter your hotel search criteria and search for theatre + hotel packages.

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Question
What confirmation will I receive after making my theatre break booking?

You will receive a confirmation email as soon as your booking is complete. Back up documentation including your invoice and theatre tickets will be forwarded by post. Theatre tickets will be despatched from our office unless stated otherwise.

Question
What’s included in the price of a theatre break?

All prices on the hotel search results page include your accommodation and theatre tickets. A complete price breakdown will be shown when you have selected your room type and moved on to the next page, before you complete your booking. All prices include service and VAT. We don’t charge any credit card fees so the price you see on the Review & Add page is Read more  Read more information your final price.

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Question
Can I buy theatre tickets on their own?

Superbreak.com specialise in short break packages and as such, we only sell theatre tickets with hotel accommodation to provide a combined short break experience.

Question
When will I get my theatre tickets?

For bookings outside of 5 working days before departure theatre tickets will be posted with your confirmation invoice unless otherwise stated. For bookings inside this period or bookings from overseas, we will contact you by telephone or email to advise alternative ticketing arrangements. Please contact us if you do not have the relevant information before Read more  Read more information travelling.

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Question
My theatre tickets haven’t arrived, what do I do?

In some cases theatre shows do not release their tickets until 7 days prior to travel. In this instance you will be notified either at the time of booking or with a clearly marked invoice stating tickets to follow.

Question
What if I need to change my theatre break reservation?

You must contact Superbreak to amend or cancel your reservation, not the theatre or hotel directly. An administration or cancellation charge will apply. Email us at customerservice@superbreak.com or telephone 01904 717 362 (calls charged at standard rates), quoting your reference. Cancellations or Read more  Read more information amendments within 48 hours of arrival can only be accepted by telephone. Please note: cancellation charges for theatre packages differ from UK hotel charges. For further details see our Privacy and Terms page.

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Question
What age is classed as a child?

Most theatres will allow young children, over 5's, as long as the parent is confident that the child will be attentive to the performance and not cause a distraction. Some shows do have a recommended age which can be found with the theatre description. Please note: theatres do not allow babes in arms and accompanying adults will be asked to remove noisy infants.

Question
Can I book theatre breaks at short notice?

Theatre breaks can only be booked up to 5 days before the stay date to ensure that the theatre tickets can be posted to you in time. In some cases, tickets can be left at the theatre for collection and are therefore bookable through our call centre up to and including the day of travel. Please call 01904 717 362 (calls charged at standard rates) and our call Read more  Read more information centre staff will do their best to arrange this.

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Question
I can’t find any availability for the date I want to see the theatre show, what can I do?

The show may be sold out for this day. Try picking another day or select the link under "Choose your show date" to find the shows that are available for your preferred date. Alternatively you can call our reservation team on 01904 717 362 (calls charged at standard rates) who will do their best to meet your requirements.

Question
Why can't I pick my seats?

We currently do not have the facility to choose seats online but this is something we are working on for the future. When booking via the call centre we try to give as much information regarding seat locations as possible. We do advise if making bookings for more than 2 people that you call Reservations on 01904 717 362 (calls charged at standard rates) so we Read more  Read more information can confirm all seats are located together.

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Question
I can't choose the ticket price I want, why is this?

The ticket prices may be limited due to it being a busy show and alternative ticket prices being sold out.

Question
What happens if my theatre show is cancelled?

If for any reason the show has been cancelled you will be informed at the earliest possible time.

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SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Operator 2016 - Globe Travel

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Hotel Code

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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