Frequently Asked Questions: Rail Breaks

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Question
How do I book a rail break?

Here at SuperBreak we have arranged some great value deals with the UK rail providers. To book a rail break simply use one of our search forms on the website and select the hotel and rail option, your desired departure station and your desired destination station. Once you’ve entered this then please enter the time and date that you wish to travel for your Read more  Read more information outbound and return journeys and then choose the number of passengers travelling. Clicking the search button will then display the hotel and rail packages available. Once you have chosen your hotel accommodation you will be able to choose your rail tickets.

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Question
What confirmation will I receive after making my rail break booking?

You will receive a confirmation email as soon as your booking is complete. Back up documentation including your invoice and rail tickets will be forwarded by post. Rail tickets will be despatched from our office unless stated otherwise.

Question
What’s included in the price of a rail break?

All prices on the hotel search results page include your accommodation and train tickets. A complete price breakdown will be shown when you have selected your room type and moved on to the next page, before you complete your booking. All prices include service and VAT. We don’t charge any credit card or booking fees so the price you see on the Review & Add Read more  Read more information page is your final price.

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Question
Can I buy rail tickets on their own?

SuperBreak.com specialise in short break packages and as such, we only sell tickets with hotel accommodation to provide a combined short break experience. The only exception to this is airport rail which is available to most UK airports. Airport rail is only available for travellers who are travelling on an international flight and are carrying supporting Read more  Read more information travel documentation (e.g. flight tickets).

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Question
Can I reserve seats on the train?

When at the time of your booking specific trains are available for reservation (generally within 80 days of departure) we will make seat reservations on your behalf free of charge which will be advised prior to confirmation, on your booking confirmation and again with your tickets.

Our system automatically selects the best fit for your party and Read more  Read more information allocates seats as close together as possible. Unfortunately we cannot request the ‘quiet carriage’, specify table seats or allocate seats in a certain direction of travel. Please be aware that on busy trains parties may be separated.

On some operators’ services reservations are not available to any passenger and seating is on a first come first served basis. Occasionally confirmed reservations may not be available due to operational reasons outside of our control.

For bookings made for journeys where reservations are not possible due to the rail reservation system not yet being available (generally outside of 80 days of departure) we are unable to make seat reservations automatically for you. We are able to offer the following options:

A - Within 80 days of departure please take your tickets to your nearest staffed railway station where the ticket office will attempt to make reservations on your preferred service free of charge.

B - Within 80 days of departure call us on 01904 420 440 (calls charged at standard rates) and we will attempt to make the reservations on your behalf.

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Question
Can I make amendments to the seat numbers booked for my party?

Unfortunately not - once confirmed seat reservations are final. In some circumstances, the guard on your booked service may agree for you to move to un-reserved seats however this is completely at their discretion.

Question
When will I get my rail tickets?

For bookings outside of 5 working days before departure rail tickets will be posted with your confirmation documents unless otherwise stated. For bookings inside this period, we will contact you by telephone or email to advise alternative ticketing arrangements. Please contact us if you do not have the relevant information before travelling.

Question
My rail tickets haven’t arrived, what do I do?

If you haven't received your rail ticket the week before you travel please contact our customer services team on 01904 717 362 (calls charged at standard rates) quoting your reference number. If it is over a week before travel, please be patient, they will be on their way!

Question
My rail tickets have the same outbound and inbound date on them. Is this correct?

Yes. Some of the rail tickets SuperBreak sell are open tickets which are valid from the original start date of your journey and are valid for return journeys up to 28 days later, unless otherwise stated depending on the rail provider. We advise all clients to check all travel restrictions and times before you travel.

Question
Are there different travel restrictions with different train operators?

Yes. Restrictions relating to your ticket will be advised at the time of booking. Please ensure you read the restrictions carefully as should you travel on a train upon which your ticket is not valid, your ticket will have no value and you will be required to pay the full open single fare for the journey which is often very high.

Question
Can I break my train journey?

Breaks of journey are not allowed with SuperBreak train tickets, unless otherwise stated or are a necessary connection.

Question
Am I required to travel on the train upon which I have a reservation?

Often our cheapest tickets are only available by specifying the specific train that you will be travelling on. Should this be the case you will be advised prior to making the booking. In this case your ticket is not valid on any other service and should you not travel on the booked train your ticket will have no value and you will be required to pay the full Read more  Read more information open single fare for the journey which is often very high. There is always the option to upgrade your ticket to a flexible fare which allows you to travel on any service (with the exception of trains arriving into London before 10am). The additional cost of this option will be advised prior to booking or can be obtained by calling 01904 717 362 (calls charged at standard rates)

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Question
What if I need to change my rail break reservation?

You must contact SuperBreak to amend or cancel your reservation, not the rail operator or hotel directly. An administration or cancellation charge will apply. Email us at customerservice@superbreak.com or telephone 01904 717 362 (calls charged at standard rates), quoting your reference. Cancellations or Read more  Read more information amendments within 48 hours of arrival can only be accepted by telephone. Please note: cancellation charges for rail breaks differ from UK hotel-only charges. For further details see our Privacy and Terms page.

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Question
What age is classed as a child and how much do I pay for a child’s rail ticket?

Child under the age of 5 travel free, but as they do not show on the ticket are not entitled to a seat. If you wish to guarantee a seat you must pay for a child ticket. When travelling by ATOC rail if the child sleeps in the hotel for free they are entitled to free travel, if the child is charged for accommodation they are charged 50% of the adult price.

Question
Can I book rail breaks at short notice?

Rail breaks can only be booked up to 5 days before the stay date to ensure that the rail tickets can be posted to you in time. In some cases, if the booking is made via our call centre, we can arrange for the tickets to be sent by special delivery. Please call 01904 717 362 (calls charged at standard rates) and our call centre staff will do their best to Read more  Read more information arrange this.

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Question
Do I pay a booking fee for rail breaks?

No - We also guarantee not to change the price after your booking has been confirmed.

Question
What if I need special facilities on the train?

If you have any special requirements please contact our Reservations Team to make your booking on 01904 717 362 (calls charged at standard rates) or email customerservice@superbreak.com before making a booking. We will do our best to accommodate your request however we may need to refer you to the special Read more  Read more information services team of particular train operator.

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SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Operator 2016 - Globe Travel

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Hotel Code

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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