Frequently Asked Questions: Post Booking

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Question
I haven't received email confirmation, what do I do?

Please allow up to 24 hours for email confirmation from making your booking. If you don’t receive your email, it is not essential to travel with as we have contacted the hotel to make your reservation already. We will send postal confirmation to you in due course if you require confirmation of your break.

Question
Can I change my booking?

You must contact Superbreak to amend or cancel your reservation, not the Hotel. An administration or cancellation charge will apply. Email us at admin@superbreak.com or telephone 01904 717 362 (calls charged at standard rates), quoting your reference. Cancellations or amendments within 48 hours of arrival can only be Read more  Read more information accepted by telephone. Please note: cancellation charges for overseas hotels and theatre and events packages differ from UK hotel charges. For further details see our Privacy and Terms page.

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Question
I forgot to add my discount voucher, what do I do?

The experienced team of reservations advisors will be able to add any voucher codes or discounts onto a booking once it has been confirmed. If you need to add on a voucher code after a booking is made please call our customer services team on 01904 717 362 (calls charged at standard rates).

Question
Where can I find the terms & conditions for my booking with Superbreak?

Our Terms & Conditions can be found on the reverse of your invoice or on the Privacy and Terms page.

Question
How do I get to the accommodation?

The accommodation name, address and telephone number are provided on screen after your confirmation of the booking. This information will also be displayed on the email and postal confirmation that will be sent to you. Most accommodations have a printable map to assist in planning your route. Please note that some packaged events include accommodation at Read more  Read more information hotels with whom we do not deal directly. In this instance, only limited information will be made available.

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Question
How do I leave a review after my break?

Holiday review forms are sent to all clients who book with Superbreak within 2 weeks after the return from a short break. If you have not received this and wish to review your hotel please email content@superbreak.com.

Question
How do I find out about local laws and customs?

Please be aware of local laws and customs when travelling abroad. We recommend that you check the British Foreign & Commonwealth website (http://www.fco.gov.uk/en) before travelling, as customs and laws can change. Read more  Read more information

IMPORTANT INFORMATION FOR TRAVEL TO THE UNITED ARAB EMIRATES (UAE)

Due to a number of high profile cases, the following information is important for people travelling to the UAE. Local laws reflect the fact that the UAE is a Muslim country. You should respect local traditions, customs, laws and religions at all times and be aware of your actions to ensure that they do not offend other cultures or religious beliefs. Please note: public displays of affection are frowned upon and swearing or making rude gestures is considered an obscene act and offenders can be prosecuted. Women are advised to dress in a modest way, particularly in Sharjah and Ajman Emirates where Islamic law is rigorously enforced. Clothes should cover the tops of arms and legs and bikinis, swimsuits, shorts and revealing tops should only be worn on beach resorts. Likewise, shorts, caps and sport shoes are prohibited in all nightclubs. If you are visiting the Jumeirah Mosque, please see www.cultures.ae/jumeirah.htm for more information about clothing requirements.

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Question
Do I need any vaccines before I go on holiday?

If you are travelling outside the UK you may need to be immunised against some of the serious diseases that are found in other parts of the world. Please visit www.nathnac.org for further information.

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SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • (calls charged at standard rates)
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Tour Operator 2013 - Globe Travel

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Hotel Code

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Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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