Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the Contracts team that secure our fantastic hotels and offers, the call centre team who are on hand to advise customers with their booking or the web team who help make it all work there are plenty of career opportunities within SuperBreak.

Current Jobs

Online Conversion Executive

Date Posted: 13/07/16
Closing Date: 02/09/16
Based: York

The SuperBreak Marketing & Ecommerce department is currently recruiting for an Online Conversion Executive

 

The role is a key part of the online marketing team supporting all key marketing channels in terms of improving the conversion rate and revenue growth to both landing pages and the entire customer booking funnel. The role has a focus on both the desktop and mobile website.

 

Key tasks and responsibilities:

  • Lead the CRO programme in conjunction with the Head of E-Commerce with a view to maximising all performance KPI's (listed further below)
  • Work independently on insights from Google Analytics and other data sources to drive appropriate actions and learnings.
  • Develop and propose ideas to deliver innovation and improvement to our website with the aim of consistently enhancing customer experience and online sales conversion rates.
  • Conduct regular testing and drive the delivery and implementation of winning tests.
  • Be a pioneer for new and emerging technologies such as personalisation, knowing which ones to support in expanding Superbreak's online reach.
  • Review competitor activity and benchmark our activity against the marketplace, proposing new approaches based on findings.
  • Ensure the customer is always at the heart of online experiences within the Superbreak portfolio of websites, on PC, tablets and mobile devices.
  • When required assist with remote and in-house usability testing to improve site usability and functionality.

 

Stakeholder Tasks:

  • Work closely with the external CRO agency to drive the CRO Programme forward.
  • Work closely with Design, Development and the Business Transformation Programme team (BTP) to deliver conversion led and business projects in a timely, accurate and customer-focused manner.
  • Work alongside our customer acquisition team to understand and optimise the impact that different marketing channels have on the website to improve trading.

 

Performance KPI's:

  • Site-wide conversion rate improvement
  • Conversion rate improvement by marketing channel
  • Conversion rate improvement by device
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com

Product Assistant

Date Posted: 13/07/16
Closing Date: 02/09/16
Based: York

SuperBreak is currently recruiting for a Product Assistant

 

As a Product Assistant you will be instrumental in building and maintaining successful working relationships with our supply chain partners within assigned geographical areas. You will assist our Product Managers and Senior Management team with the day to day operation of our product including diary planning and often be the first port of call for telephone and email enquiries from suppliers.

 

Ensuring our competitiveness in the market is vital and as such as a Product Assistant you will analyse data, draw conclusions and take action to ensure we have the right inventory at the right price to match demand.

 

The successful candidates will also play an active part in the development and introduction of new products and concepts; therefore we are looking for someone with a creative mind who likes to see a project through to the end.

 

This position is full time and the successful candidates will be available to work from our modern offices in York between 9am and 5.30pm Monday to Friday. The nature of the business however does require some flexibility.

 

Personal Attributes:

  • Be self-motivated to achieve personal, team and company targets
  • Have the ability to make decisions and use your own initiative whilst adhering to company guidelines
  • Be an enthusiastic member of a well-established team
  • Be flexible
  • Have a passion for travel and the drive to deliver fantastic customer service. Previous experience within the industry is preferred but not essential for the right candidate.
  • Have confidence over the phone and using Microsoft Office based systems with an excellent standard of verbal and written communication
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com

Contact Centre SALES Advisors

Date Posted: 19/07/16
Closing Date: 04/08/16
Based: York

The SuperBreak Contact Centre is currently recruiting for Contact Centre SALES Advisors

 

As a Sales Advisor, you will play an instrumental part in shaping the customer brand experience by taking ownership from initial contact through to securing a sale.

 

The successful candidate will be the first point of contact for all telephone sales enquiries from our direct clients, travel agents and third party companies therefore you will have a professional and confident telephone manner.

 

You will use your previous experience in a sales role to convert enquiries into holidays and possess the skills to meet and beat set targets to earn an achievable bonus.

 

You will be given full product training by our Learning & Development team and will also benefit from hotelier presentations and educational trips to hotels and attractions.

 

This position is full time and the successful candidate will be available to work shifts 5 days over 7 during Contact Centre operational hours of 8am until 10pm.

 

 

Personal Attributes:

 

  • Be self-motivated to achieve company targets
  • Have the ability to make decisions and use your own initiative whilst adhering to company guidelines
  • Be an enthusiastic member of a well-established team
  • Have sales experience including up-selling, closing, offering alternatives and adding ancillary products
  • Be passionate about our clients and the service which you provide
  • Be respectful and demonstrate empathy and patience in understanding people's diverse needs
  • Have confidence over the phone and using email and know when it is appropriate to seek guidance from your line Manager

 

 

Benefits:

 

  • Competitive salary + bonus
  • 20 days annual leave rising incrementally to 25 days
  • SuperBreak match up to 6% into the company pension
  • Free eye tests and up to £40 off the cost of lenses if required for work
  • Product at cost price to all employees
  • Christmas savings club
  • Bike 2 work scheme
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com by the closing date of 5th August. Please note that if we would like to invite you to interview for this role we will contact you by Friday 12th August to attend an interview w/c 15th August.

Contact Centre SERVICE Advisors

Date Posted: 19/07/16
Closing Date: 29/07/16
Based: York

The SuperBreak Contact Centre is currently recruiting for Contact Centre SERVICE Advisors

 

As a Service Advisor, you will play an instrumental part in shaping the customer brand experience by ensuring that our clients are provided with excellent customer service both pre and post travel.

 

The successful candidate will be the first point of contact for all customer service enquiries from our direct clients, travel agents and third party companies therefore you will have a professional and confident telephone manner. You will use your previous experience in a customer service role to bring a measured and logical approach to problem solving. You will be a patient and respectful person and have the ability to demonstrate empathy in understanding our client's diverse needs.

 

You will be given full product training by our Learning & Development team and will also benefit from hotelier presentations and educational trips to hotels and attractions.

 

This position is full time and the successful candidate will be available to work shifts 5 days over 7 during Contact Centre operational hours of 8am until 10pm.

 

 

Personal Attributes:

 

  • Be self-motivated and the ability to work well in a team
  • Have the ability to make decisions and use your own initiative whilst adhering to company guidelines
  • Be an enthusiastic member of a well-established team
  • Be passionate about our clients and the service which you provide
  • Be respectful and demonstrate empathy and patience in understanding people’s diverse needs
  • Have confidence over the phone and using email and know when it is appropriate to seek guidance from your line Manager

 

 

Benefits:

 

  • Competitive salary
  • 20 days annual leave rising incrementally to 25 days
  • SuperBreak match up to 6% into the company pension
  • Free eye tests and up to £40 off the cost of lenses if required for work
  • Product at cost price to all employees
  • Christmas savings club
  • Bike 2 work scheme
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com by the closing date of 29th July. Please note that if we would like to invite you to interview for this role we will contact you by Friday 6th August to attend an interview w/c 8th August.

Web Developer

Date Posted: 13/07/16
Closing Date: 02/09/16
Based: York

SuperBreak is currently recruiting for a Web Developer

 

In this role the successful candidate will be required to undertake assigned project work, liaise with the business to gather requirements, design and develop solutions that are fit for purpose, and within agreed costs/timescales.

 

They will also be involved with planned regular release cycles, including the investigation and resolution of bugs, testing, and the implementation to the live environment. This will involve working closely with our Internet Marketing and Web Content teams to produce the best possible results for the business. There will also be plenty of opportunity to work independently as and when required.

 

You will be very comfortable with the development of websites from the ground up and therefore possess in depth knowledge of various technologies and development tools including Visual Studio (.Net), SQL Server, Source Control Systems (preferably SVN), CMS, JavaScript, CSS, XHTML and HTML.

 

You will also participate in a 2 tier on-call support rota, helping to provide out of hours support to the business / key partners.

 

Whilst full support (and additional training if required) will be given, the candidate will be able to demonstrate excellent communication and problem solving skills along with a flexible and positive attitude and have the confidence to work with minimum supervision.

 

Key skills required:

  • Experience of developing database driven web applications using C# ASP.NET with MVC
  • Solid commercial experience of developing and supporting a large e-commerce solution, including B2C and B2B
  • A broad depth of database knowledge and experience, including SQL Server and Oracle
  • Good knowledge of Object Oriented principles, and effective use of design patterns
  • Experience of working within a multi-team Agile environment, including knowledge of SCRUM, and test driven development
  • HTML
  • CSS
  • jQuery/Angular
  • Knowledge of CMS solutions
  • XML
  • TeamCity
  • Bug Tracking Systems
  • Source Control (preferably SVN) + GIT
  • Good programming concepts
  • Perform code reviews of other developers work
  • Good communication skills

 

Personal attributes:

  • Effective communication skills
  • Effective verbal and listening communication skills
  • Strong prioritisation skills and ability to manage workflow process and own workload
  • Team player
  • Self-motivated
  • Flexible
  • Able to make decisions and use own initiative
  • Creative, comes up with ideas, seeks to improve the norm
  • Takes pride in the work that is delivered and works effectively to ensure a process of constant improvement exists
  • Prepared to learn new skills
  • Passionate about what you do
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com

UK and Provincial Product Assistants

Date Posted: 18/07/16
Closing Date: 31/12/16
Based: York

The SuperBreak Product department is currently recruiting for 2 UK and Provincial Product Assistants

 

As a Product Assistant you will be instrumental in building and maintaining successful working relationships with our supply chain partners within assigned geographical areas. You will assist our Product Managers and Senior Management team with the day to day operation of our product including diary planning and often be the first port of call for telephone and email enquiries from suppliers.

 

Ensuring our competitiveness in the market is vital and as such as a Product Assistant you will analyse data, draw conclusions and take action to ensure we have the right inventory at the right price to match demand.

 

The successful candidates will also play an active part in the development and introduction of new products and concepts; therefore we are looking for someone with a creative mind who likes to see a project through to the end.

 

This position is 9am and 5.30pm Monday to Friday. The nature of the business however does require some flexibility.

 

 

Key duties and responsibilities:

 

  • Assist both the Product Managers and Head of Contracting in their day to day roles by providing administrative support, together with assisting in the preparation and follow up of supplier and internal meetings.
  • Be the first point of contact for both suppliers and internal departments answering queries relevant to the programme and problem solving where necessary.
  • To assist in actively sourcing new properties for inclusion in the SuperBreak programme, in areas identified within the product plan. This includes effectively servicing new hotel enquiries and ensuring that new hotel contracts are completed before passing to the Pricing and Inventory team for loading.
  • To carry out any relevant pricing, availability and market share analysis in preparation for meetings and to ensure that any action points agreed are followed up and communicated to relevant department as necessary
  • To carry out regular telephone communication with hotel suppliers to discuss opportunities for increasing business.
  • To undertake competitor analysis then challenge these with the relevant supplier and feedback the outcome to the PMs and management team
  • Ensure that we have sufficient bed stock to meet programme objectives by monitoring availability and requesting additional availability from suppliers where required.

 

 

Personal Attributes:

 

  • Be self-motivated to achieve personal, team and company targets
  • Have the ability to make decisions and use your own initiative whilst adhering to company guidelines
  • Be an enthusiastic member of a well-established team
  • Be flexible
  • Have a passion for travel and the drive to deliver fantastic customer service. Previous experience within the industry is preferred but not essential for the right candidate.
  • Have confidence over the phone and using Microsoft Office based systems with an excellent standard of verbal and written communication
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com

Yield and Commercial Assistants

Date Posted: 18/07/16
Closing Date: 31/12/16
Based: York

The SuperBreak Product department is currently recruiting for 2 Yield and Commercial Assistants

 

As a Yield and Commercial Assistant you will provide day to day support to the Yield and Commercial Manager by assisting with the pricing and availability of hotels and other product based stock such as Theatre, Concerts and Events.

 

You will carry out detailed sales and competitor analysis and making recommendations based upon your findings. It will be your responsibility to ensure that all product is correctly marketed to each of the relevant sales channels and to provide analytical support and report writing.

 

This position is 9am and 5.30pm Monday to Friday. The nature of the business however does require some flexibility.

 

 

Key duties and responsibilities:

 

  • Assist the Yield & Commercial Manager in their day to day roles by providing administrative support.
  • Be the first point of contact for both suppliers and internal departments answering queries relevant to the programme and problem solving where necessary.
  • Producing the Product Team's MI both on a daily, weekly and monthly basis.
  • Providing statistical information to both the Product Team and external Product Suppliers.
  • To carry out any relevant pricing, availability and market share analysis and draw conclusions/make recommendations based upon findings.
  • To carry out regular telephone communication with hotel suppliers to discuss opportunities for increasing business.
  • To undertake full competitor analysis on all Product related stock on a regular basis.
  • Ensure that we have sufficient stock to meet programme objectives by monitoring availability and requesting additional availability from suppliers where required.

 

 

Personal Attributes:

 

  • Be self-motivated to achieve personal, team and company targets
  • Have excellent attention to detail
  • Have an analytical approach
  • Have the ability to make decisions and use your own initiative whilst adhering to company guidelines
  • Be an enthusiastic member of a well-established team
  • Be flexible
  • Have a passion for travel and the drive to deliver fantastic customer service. Previous experience within the industry is preferred but not essential for the right candidate.
  • Have confidence over the phone and using Microsoft Office based systems with an excellent standard of verbal and written communication
To apply, please send a current CV with a covering letter to Lois.McClure@superbreak.com

SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Operator 2016 - Globe Travel

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Hotel Code

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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