Frequently Asked Questions

See below for the top 10 most frequently asked questions. Alternatively, browse the categories on the right or below to view all FAQs within a particular product category. If you still need more information, feel free to call us between 8am-10pm GMT, 7 days a week.

Frequently Asked Questions

Question
Can I change my booking?

Any amends or cancellations must be done via Superbreak, not the hotel directly. Read more  Read more information

Amendments: If you are wanting to amend you booking, you must do this via our call centre. Either email admin@superbreak.com or telephone 01904 717 362 (calls charged at standard rates) quoting your booking reference number. Please note that administration charges apply when you amend your booking. This charge is £15 per amendment (unless it is to increase the value of the booking) and will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Cancellations: If you need to cancel you booking, you must do this via our call centre. Either email admin@superbreak.com or telephone 01904 717 362 (calls charged at standard rates) quoting your booking reference number. Please note that cancellation charges apply. These charges vary depending upon the product type you have booked. For further details see our privacy and terms page for our cancellation terms and conditions.

Cancellations or amendments within 48 hours of arrival can only be accepted by telephone.

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Question
I haven’t received my email confirmation. What do I do?

Please allow up to 24 hours for email confirmation from making your booking. If you don’t receive your email, it is not essential to travel with as we have contacted the hotel to make your reservation already. We will send postal confirmation to you in due course if you require confirmation of your break.

Question
Can I book rail on its own?

Superbreak.com specialise in short break packages and as such, we only sell rail tickets with hotel accommodation. The only exception to this is airport rail which is available to most UK airports. Airport rail is only available for travellers who are travelling on an international flight and are carrying supporting travel documentation (e.g. flight tickets).

Question
My rail tickets have the same outbound and inbound date on them. Is this correct?

Yes. The rail tickets Superbreak sell are open tickets which are valid from the original start date of your journey and are valid for return journeys up to 28 days later, unless otherwise stated depending on the rail provider. We advise all clients to check all travel restrictions and times before you travel.

Question
I have my rail tickets, can I reserve my seats?

There are two ways to reserve your seats: Read more  Read more information

Call Centre: For a charge of £5 per adult, our call centre staff can reserve seats for any train journey. Please call 01904 717 362 (calls charged at standard rates) to take advantage of this service.

Rail Station: Alternatively, you can take your tickets to the ticket office at your departure station, which will be able to reserve them for you for free.

Seat reservations can only be done within 12 weeks of travel.

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Question
Are there different travel restrictions with different train operators?

Yes. Each rail provider has different travel restrictions which include arrival and departure times to and from certain locations. These are located are on the back of each ticket or can be found on our rail restrictions page.

Question
I haven’t received my rail tickets. What do I do?

If you haven't received your rail ticket the week before you travel please contact our reservations team on 01904 717 362 (calls charged at standard rates) quoting your reference number. If it is over a week before travel, please be patient, they will be on their way!

Question
Can I buy theatre, attraction or event tickets without accommodation?

Superbreak.com specialise in short break packages and as such, we only sell tickets with hotel accommodation to provide a combined short break experience. Read more  Read more information

If you already have accommodation and simply require entertainment, our call centre offers stand alone theatre packages which include: a theatre ticket to a select number of shows, a London attraction voucher and a ‘Do London’ dining voucher. These packages are only available to book via our Reservations department and cost either £79pp or £89pp depending on the theatre show and ticket you require. For further information and to book these packages, please call 01904 717 362 (calls charged at standard rates).

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Question
My theatre, attraction or event tickets have not arrived. What do I do?

For bookings outside of 5 working days before departure, theatre, attraction and event tickets will be posted with your confirmation invoice unless otherwise stated. For bookings inside this period or bookings from overseas, we will contact you by telephone or email to advise alternative ticketing arrangements. Please contact us if you do not have the Read more  Read more information relevant information before travelling.

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Question
There is no availability for my selected hotel. What can I do?

There are various reasons why a hotel may not be returned as available - the hotel may be sold out of rooms which can accommodate you, it may have restrictions on the number of nights you can stay or you may only be able to check in on a certain day. When alternatives are available, our website does offer them, however if you really want the hotel in Read more  Read more information question, our call centre staff can call the hotel to see whether we can get availability for your booking. Please call 01904 717 362 (calls charged at standard rates) and our call centre staff will do their best to meet your requirements.

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Question
ABTA Financial Protection

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy Read more  Read more information other travel arrangements such as accommodation only this protection doesn't apply.

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Question
How can I find the offers in your TV Ad?

Dinner in the Lakes: You can find a range of fantastic value 2 night Dinner Deals for hotels in the Lake District on our Dinner Deals page. Our 2 night dinner deal packages include dinner on the first night of your stay, and most include breakfast too. What's included Read more  Read more information in the dinner offer varies for each hotel; some include a set menu and others offer money off your bill. Check each of the offers for more details.

See the Sagrada Familia in Barcelona: You can pre-book your tickets to see the stunning Sagrada Familia on a Barcelona City Break, by choosing from our selection of sightseeing tours on the 'Review & Add' page of your booking journey after you've chosen your ideal flight times and favourite hotel on our Flight + Hotel Deals page.

Discover the Sights in Paris: You can add a host of tours and attraction tickets to your Paris break on the 'Review & Add' page, after planning your Eurostar journey and choosing your hotel on our Eurostar Breaks page.

London Theatre Breaks Plus Rail: You can add return rail travel to all of our great value theatre breaks by first choosing your favourite show and hotel combination on our Theatre Breaks page, then adding tickets from your local station. To find our best deals, look out for the special offers at the top of our Theatre Breaks page.

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SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Tour Operator 2013 - Globe Travel

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Hotel Code

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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