Frequently Asked Questions: About Us
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We are Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K. and a leading provider of hotel and apartment stays overseas. We are part of the Holidaybreak group. The ultimate parent company is Cox & Kings Limited.
We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller. We also offer a large selection of apartments in European beach resorts. We hold allocations of rooms at all hotels and apartments and we can book up to and including the day of departure. You can only book online up to the day before the … Read more
We are based in the Tourist City of York, we have a team of over 200 employees, and our offices are manned between 8.00am and 10.00pm, seven days a week. We open every day except Christmas Day.
Our Terms & Conditions can be found on the reverse of your invoice or on the Privacy and Terms page.
Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak. Our secure server is authenticated and certificated by GlobalSign.com.
The data you provide can include, but is not limited to, your name, address, details of purchase. You will have provided such data when making a purchase or subscribing to the Superbreak Club. We will use any data gathered through the Superbreak website to issue regular e-mail promotions, or special deal offers. Such communications will only be sent to you if … Read more
If you do not wish to receive such communications from Superbreak then please follow these instructions: … Read more
Send an email with the word unsubscribe in the subject line to: email@example.com Ensure you are sending the e-mail from the same address that was originally used when making your request, or purchase. If not, you may continue to receive our promotional e-mails.
Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your Confirmation reference number), and within 28 days to: … Read more
Customer Relations Manager, Superbreak Mini-Holidays Limited, Eboracum Way, York, YO31 7RE
We will aim to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.
ABTA stands for the Association of British Travel Agents. Superbreak Mini Holidays Ltd is a member of ABTA with membership number Y1453. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. … Read more
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.
Superbreak cannot accept liability or pay any compensation in the case of adverse weather. However each incident, such as snow and flooding, is judged on an individual basis. Please call our Reservations Team on 01904 717 362 (calls charged at standard rates) for more information prior to travel.
Yes, we have a range of brochures that are distributed to travel agents across U.K. We can send brochures direct to you - just complete the online form in the Brochure section. Our website shows our entire portfolio of hotels and apartments, many of which are additional to those … Read more
Yes. For further information on how to become a Superbreak Affiliate, please visit our dedicated affiliate's pages.
If you are wanting to promote your hotel via Superbreak and through our affiliate channels, visit our List Your Hotel page.
We have created two Superbreak rewards for our customers to thank you for choosing our hotels for your short break time and again. For further information, visit our Customer Rewards Scheme page.