Frequently Asked Questions: About Us

Showing 1 - 14 of 14

Question
Who are you?

We are Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K. and a leading provider of hotel and apartment stays overseas. We are part of the Holidaybreak group. The ultimate parent company is Cox & Kings Limited.

Question
What do you do?

We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller. We also offer a large selection of apartments in European beach resorts. We hold allocations of rooms at all hotels and apartments and we can book up to and including the day of departure. You can only book online up to the day before the Read more  Read more information stay date. For same day bookings please call us on 01904 717 362 (calls charged at standard rates).

Hide  Hide

Question
Where are you based?

We are based in the Tourist City of York, we have a team of over 200 employees, and our offices are manned between 8.00am and 10.00pm, seven days a week. We open every day except Christmas Day.

Question
What are your terms and conditions?

Our Terms & Conditions can be found on the reverse of your invoice or on the Privacy and Terms page.

Question
Are my payment details secure?

Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak. Our secure server is authenticated and certificated by GlobalSign.com.

Question
What do you do with my details?

The data you provide can include, but is not limited to, your name, address, details of purchase. You will have provided such data when making a purchase or subscribing to the Superbreak Club. We will use any data gathered through the Superbreak website to issue regular e-mail promotions, or special deal offers. Such communications will only be sent to you if Read more  Read more information you have chosen to receive them.

Hide  Hide

Question
How do I stop receiving emails?

If you do not wish to receive such communications from Superbreak then please follow these instructions: Read more  Read more information

Send an email with the word unsubscribe in the subject line to: newsletter@superbreak.com Ensure you are sending the e-mail from the same address that was originally used when making your request, or purchase. If not, you may continue to receive our promotional e-mails.

Hide  Hide

Question
How do I make a complaint?

Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your Confirmation reference number), and within 28 days to: Read more  Read more information

Customer Relations Manager, Superbreak Mini-Holidays Limited, Eboracum Way, York, YO31 7RE

We will aim to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.

Hide  Hide

Question
What does ABTA stand for and what does it do?

ABTA stands for the Association of British Travel Agents. Superbreak Mini Holidays Ltd is a member of ABTA with membership number Y1453. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Read more  Read more information

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.

Hide  Hide

Question
What is your adverse weather conditions policy?

Superbreak cannot accept liability or pay any compensation in the case of adverse weather. However each incident, such as snow and flooding, is judged on an individual basis. Please call our Reservations Team on 01904 717 362 (calls charged at standard rates) for more information prior to travel.

Question
Do you have a brochure?

Yes, we have a range of brochures that are distributed to travel agents across U.K. We can send brochures direct to you - just complete the online form in the Brochure section. Our website shows our entire portfolio of hotels and apartments, many of which are additional to those Read more  Read more information featured in our brochures. The website also displays the most up-to-date prices and is updated daily to ensure that our visitors get the latest Special offers and deals.

Hide  Hide

Question
Can I link to Superbreak.com from my website?

Yes. For further information on how to become a Superbreak Affiliate, please visit our dedicated affiliate's pages.

Question
How do I promote my hotel via Superbreak?

If you are wanting to promote your hotel via Superbreak and through our affiliate channels, visit our List Your Hotel page.

Question
Do you have a customer loyalty scheme?

We have created two Superbreak rewards for our customers to thank you for choosing our hotels for your short break time and again. For further information, visit our Customer Rewards Scheme page.

Back to top

SuperBreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and the SuperBreak reservation system. Our secure server is authenticated and certificated by GlobalSign.com, making your booking 100% secure. Your details are also protected under the Data Protection Act. If you have any questions with regard to the use of your personal data, please email marketing@superbreak.com.

Book online or call

  • UK Call Centre open 8am-10pm GMT, 7 days a week
  • 01904 717 362
  • For Groups of 5 rooms or 10+ adults call 01904 420 454
  • (calls charged at standard rates)

Why book with us?

  • Prices include all taxes
  • No credit card fees
  • No booking fees
  • Established for over 30 years
  • Winner of the Best UK Operator 2016 - Globe Travel

Email Offers

Don't miss out, sign up today to receive our latest offers and deals

Hotel Code

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

Project=Attraction Project

Version=10617729251 @ 29/11/2016 16:15:31

Last rendered @ 11/12/2016 00:18:15

Last rendered @ 11/12/2016 00:18:15

x-forward-port: "80"

X-Forwarded-Proto: ""

Is Secure? False

Is Mobile? False

Machine: VWEB17

Controller: Info

Action: FaqCategory

View: ~/Views/Info/FaqCategory.aspx

Firebug

 

Please enter a destination or hotel name to search for.