Customer Reviews by Destination - Hull & Grimsby Area
Humber Bridge sunset, Hull
The Humber Bridge stands proudly as a gateway into this vibrant metropolitan city, a stunning sight when entering Hull. Announced as the UK City of Culture for 2017, Hull is becoming more and more popular with short break lovers, and our hotels in Hull make it possible to enjoy all of its best bits with ease.
Discover the contemporary productions at Hull Truck Theatre or visit the multimillion pound KC Stadium, home to both sports and music events. Grimsby, settled just across the Humber, boasts of its marvellous shopping opportunities and local fishing heritage.
- The Deep is a great day out, whatever your age. As one of the biggest aquariums in the UK, The Deep boasts more than 3,500 fish, a penguin colony and an amazing ray and shark tank.
- Shopping should definitely be on your list when in the area, with the huge St Stephens Centre and Princes Quay housing all your high street favourites plus some boutique extras.
Number of Customer Reviews in this Destination - 62
- SuperBreak Customer Reviews
Problems with information
Stay Date: 24/12/15, a customer aged 65+ from United Kingdom who stayed at 4* Mercure Hull Grange Park Hotel Christmas Break in Hull wrote this review.
Initially we were sent details of menus to be filled out and returned to the hotel. A few days later we received an email cancelling all the previous information as it was for the wrong hotel. … See More Nothing else was received after several days. In consequence we contacted SuperBreak to see what was what only to be informed that it was the hotel's responsibility so we duly phoned the hotel. The hotel'srepresentative said he/she would check it out and would phone back. This didn't happen. After a few days more, and very close to the time of the booking, we again phoned the hotel. We were told thatthe information had been sent to SuperBreak as it was their problem. We phoned SuperBreak to be told that they had received nothing and that it was the hotel's problem. Somebody was telling "porkies"!We waited a couple of days just in case the information got through to us. It didn't. Finally SuperBreak was contacted again but this time we asked to speak to the supervisor who sorted the problemout and information was provided very quickly. The break was very enjoyable but we "suffered" from the lack of cooperation between SuperBreak and the hotel in that we missed the welcome drink and snackas we had no proper itinerary. This lack of correct information was quite a topic of conversation between guests on the same break. It seems to us that the problem lies with SuperBreak staff whoprobably don't know who is responsible for things. Let me finish on a cheerful note - whatever happened, my wife and I enjoyed the break. Collapse
- Overall Hotel Rating:
Disappointing parts to our Christmas break
Stay Date: 24/12/15, a customer aged 25-44 from West Bridgford who stayed at 4* Mercure Hull Grange Park Hotel Christmas Break in Hull wrote this review.
As we fed back to the manager of the hotel, we had a few disappointments with our Christmas break this time round. We have used SuperBreak for 5 previous Christmas breaks - 2 of the bookings with … See More Mercure hotels and have always had a lovely time. This time we were expected to share our meals with strangers, despite having booked as a couple completely separate to everyone else. One of the reasonswe go to a hotel at Christmas is to spend some quiet time together as husband and wife and not have to sit at a table for our boxing day meal with someone else's screaming children! Christmas Eve wewere left waiting in the middle of the dining room as there were no seats left on the same day! On that occasion they moved a separate table in for us so that we had somewhere to sit. On Christmas daywe managed to move our meal time and therefore managed to be able to sit on our own, however both Christmas Day evening and Boxing Day we were expected to sit on a table of 10 as if we were at aconference. Not what we expect for our Christmas break! Collapse
- Overall Hotel Rating:
User Review Ratings: 2 out of 2 users found this review helpful
SuperBreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.
This from price is based on the lowest price, per person, per day, within the next 6 weeks.
This from price is based on the lowest price, per person, per night, within the next 6 weeks.
Per Adult Per Stay
This price is the total price each adult will pay for the entire break (including tickets if stated). Exact prices, including any supplements and child prices, will be displayed on the next page as policies vary from hotel to hotel.
The customer rating is the average hotel score out of 5. To ensure all reviews are genuine, hotel reviews can only be added by customers who have booked through us at the hotel in question.
The customer rating is the average show score out of 5. To ensure all reviews are genuine, show reviews can only be added by customers who have booked through us for the show in question.
SuperBreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations. They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities. Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.
Top Price Stalls or Dress Circle or Grand Circle or Royal Circle
Second Price Stalls or Dress Circle or Grand Circle or Upper Circle
Upper Circle or Rear Stalls/Dress Circle
Rear Upper Circle
Top Tier or Upper Circle rear side seating
Back rows of Stalls or Upper Circle