Zalagh Kasbah Hotel & Spa
4 4 Star:
- Located near the Agdal gardens and the old city
- Free shuttle service to the Jemaa-el-Fna square
- Outdoor pool
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The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens and the ramparts of the old city “Medina”, only 10 minutes from the famous square Jemaa-el-Fna, the international Airport Menara and the Railway station, far from the bustle and traffic, with great views of the Atlas Mountains. Free shuttle service is available from the hotel to the square Jemaa-el-Fna from 10 am – 11pm. This charming new hotel welcomes you in a romantic atmosphere combining comfort and modern facilities with tradition.
All 344 Rooms at the Zalagh Kasbah Hotel & Spa, comprising 17 suites and 7 duplex, are spacious with balcony or terrace and are equipped with: Independent air conditioning, plasma screen and choice of international channels, phone and hairdryer.
Hotel Facilities & Services
- Total Rooms Number: 344
- 24 hour front desk
- Lift to all Floors
- Air Conditioned Public Areas
- Multilingual Staff
- Concierge Desk
- Air Conditioning
- Mini bar
- In Room Safe
- Direct Dial Telephone
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Cable/Satellite TV channels
- Parking at Hotel Free: Yes
- Outdoor Pool Free: Yes
- Gym Free: No
- Name: Marrakech Menara
- Distance: 2.5 miles
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: Marrakech Menara Distance: 2.5 miles
To view our full selection of accommodation in Agdal, view our hotels in Agdal page.
TripAdvisor Traveller Rating
- Overall: based on 699 reviews
- Sleep Quality:
week all inclusive club paradiso and Zalagh Kasbah
Stay Date: 02/2017, Chatteringbirdie wrote this review.
My husband and two children (10 and 14) came here by default, our booked hotel was not available, this hotel was probably an upgrade as we got all inclusive so we were happy. The zalagh and club paradise are the same hotel but the club paradisio is… See more
My husband and two children (10 and 14) came here by default, our booked hotel was not available, this hotel was probably an upgrade as we got all inclusive so we were happy. The zalagh and club paradise are the same hotel but the club paradisio is the all inclusive part. Both hotels have really nice quiet pools with plenty of seating and you can use either regardless which part of the complex you stay in. There are other restaurants which charge on the Zalagh side but we did not go in and not sure if they were actually shut or not. on arrival the zalagh reception is grand and Moroccan but we were swiftly taken across the pool courtyard to a far less grand reception of club paradisio. We found the staff (apart from reception desks) to be very nice and friendly and helpful for the whole stay. We had a ground floor duplex room overlooking the main pool and the view was lovely which a really nice private outdoor sitting space. set on two floors our room with a double and 2 single beds was nice with a tiled shower and a large bathroom with bath. The room was very clean and cleaned every day to a reasonable standard. some of the finish in the hotel is poor especially on the paradisio (cheaper) side e.g poor paintwork, knobs missing on furniture, cracked tiles on bed-side table. Maintenance does not seem to be high on the list here, also most of the hotel is dark as they really try not to turn on all the lights. Our 'bar' on the paradisio side was often in total darkness but ask for the lights to go on and they will. The beds and pillows were very very comfortable so we all had very good sleep and at night the hotel is very quiet unless there is a particularly noisy party staying over which did happen two nights out of 7. We had a very comfortable stay overall due to the spacious and comfortable room with a huge fridge/freezer (not sure if any other rooms have a fridge or not). Air con was very effective. I'd say the hotel is a very good basic clean hotel but don't come here if you want luxury and personal attention. The food is nice and traditional but come to the dining room early to ensure hot and plentiful food. If you come later it looks like a bomb has gone off as the mess is not always cleared up. We had breakfast which was salad, breads, jams, pastry and scrambled eggs and cooked tomato, we were happy with this. Coffee is only free it seems at breakfast and out of a machine but excellent. Don't dome here if you want lots of free alcoholic drinks, cocktails or juices on tap all day. You only get lemonade, fizzy orange, local wine (very good) and local beer (poor) all day and then it often runs out or small portions. We drank the bar dry out of white wine! and they struggled to replenish. Although against the rules we went to the local supermarket a very short walk and filled our large fridge with water, drinks and the odd bottle of wine. The pools were nice and although a little cold we swap a couple of times. kids club seemed closed but staff came and played football with our children and were very friendly with them. Speaking French seemed to help open some doors here. If there is a problem it wont be sorted out by the reception staff or managers. For example on our 2nd day they attempted to make us change room by turning off hour hot water. The rooms offered, were nice but not suitable so we stayed and asked for another room for bathing, it was fine. Staff were not happy. They said there was a 'maintenance issue with hot water' be we suspected they either wanted the room back for another booking or they wanted to close off part of the hotel to save costs due to lack of occupancy. my husband was overcharged for his stay but spotted the error and it was changed albeit somewhat reluctantly it seems. Expect reception staff to try and charge more in the hope it is not noticed. Also we were charged £10 for the free shuttle bus until another staff member told us it should be free and secured us free transport (this led to an argument between the two staff, one of whom was not happy with that!). We got a refund for our payment but it took a lot of assertion on our part and attempts at fobbing off "go to the other reception to have it sorted..." overall I would stay here again as we had an amazing time and room was so comfortable. I am so fussy with beds. Don't expect the ritz or any special service but generally nice friendly people and fabulous pools and a good location near to supermarket and nice shops (walking distance). I just wish someone would manage this hotel better it would be amazing. I'd definitely go here on group on but not sure how much it costs otherwise as we were moved and overall we got a good deal on it. The pools are very deep and there is no shallow end although there are 3 small shallow parts separately for young children but a little to deep for older children who still need to swim but touch the floor. We really liked the beds by the pool and the pool bar is only open sometimes but that could be due to low season and there is no free food outside of meal times other then the odd plate of pastry Collapse
Stay Date: 02/2017, frankhus wrote this review.
Was unsure what to expect after reading the reviews on here. My partner and I stayed for 7 nights and really can not find much to complain about. Our room was spacious and cleaned daily. Always got a sunbed around the pool although the pool was too c… See more
Was unsure what to expect after reading the reviews on here. My partner and I stayed for 7 nights and really can not find much to complain about. Our room was spacious and cleaned daily. Always got a sunbed around the pool although the pool was too cold to use. Food was nice in the restaurant apart from the evening buffet that was not good. Breakfast every morning was fine plenty of choice. The hotel provide a shuttle bus to the square which we took advantage of. However if you miss this the hotel will call you a taxi and it shouldn't cost you anymore than 50 Durham. There is a lovely shopping centre within walking distance with plenty of places to eat. Amore Italiano was very nice and very cheap. There is also a carrefour supermarket there. Drink prices at the hotel are steep especially alcohol. Overall we had a great stay and found all the staff very friendly and helpful Collapse
Lack of decent customer service
Stay Date: 01/2017, MKHLondon wrote this review.
Great location, lovely pool, regular 10 min shuttle bus into town, but apart from 3 people, the staff are rude, with attitude. Most seemed miserable. Female receptionists in particular are a disgrace. Ignoring us, clearly talking about us in Arabic &… See more
Great location, lovely pool, regular 10 min shuttle bus into town, but apart from 3 people, the staff are rude, with attitude. Most seemed miserable. Female receptionists in particular are a disgrace. Ignoring us, clearly talking about us in Arabic & giving dirty looks when we are trying to get served. Particularly the 'older' woman with blonde hair on reception, who, unless we spoke French or Arabic, had no customer service skills & would be better placed in a job away from customers. We felt that we were treated like an inconvenience, like they didn't want us there because it was out of season & we were unimportant. Room Service took calling 3 different numbers and a wait of 1 & a half hours to ask for a pot of hot water, which we then had to deliver back to the bar ourselves every day before they would redeliver it fresh. Apparently they only have 1 tea pot in the whole place! Food terrible & we lived on side-salad for 2 or 3 days. Breakfast food OK but cold; the so-called Breakfast Manager didn't seem to do anything except handle the bread & cutlery with bare hands, wander around aimlessly & get his own breakfast. 1 day we had entertainment in the form of a full scale argument in the kitchen. Breakfast Manager again did nothing. Waitress serving lunch would greet us with "Yeah?" at our table. Disappointing. Location good for getting into town centre & shopping mall 10 minutes walk, but most amenities seemed to be closed because it was out of season. Considering there are loads of hotels in the area, & we are paying good money for a service, I would find it difficult to justify repeating the experience at this hotel. Would definitely return to Marrakech but would want to stay at a different hotel where we are treated like valuable customers. Collapse
What a Huge disappointment.
Stay Date: 01/2017, dippity2014 wrote this review.
This hotel in currently under new management.... It's policies remain poor and sub standard. The staff are Rude . The food was cold and unpalatable most of the time I ate lettuce !! Room service couldn't provide Hot water in order to use with a vic… See more
This hotel in currently under new management.... It's policies remain poor and sub standard. The staff are Rude . The food was cold and unpalatable most of the time I ate lettuce !! Room service couldn't provide Hot water in order to use with a vick inhaler without incurring a Charge !! It's sad because the hotel is in an excellent position . The pool is fabulous if a trifle chilly in January. Collapse
Far away ...
Stay Date: 11/2016, Andy K wrote this review.
This hotel is far away from the city and you need to catch the shuttle bus (for a fee); otherwise you are limited to eating at the several restaurants in the hotel - food served is reasonably delicious although you are charged at hotel prices. Tour … See more
This hotel is far away from the city and you need to catch the shuttle bus (for a fee); otherwise you are limited to eating at the several restaurants in the hotel - food served is reasonably delicious although you are charged at hotel prices. Tour groups use this hotel, so you end up getting a room right at the end of the wing ...which means a long corridor walk. Nice swimming pool in center of hotel but was too cold to use when I was there. There is no wi-fi in the room, only available near reception - you will find a large crowd of people sitting around the reception late evening. Collapse
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