Zalagh Kasbah Hotel & Spa
4 4 Star:
Per Person Per Night
- Located near the Agdal gardens and the old city
- Free shuttle service to the Jemaa-el-Fna square
- Outdoor pool
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The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens and the ramparts of the old city “Medina”, only 10 minutes from the famous square Jemaa-el-Fna, the international Airport Menara and the Railway station, far from the bustle and traffic, with great views of the Atlas Mountains. Free shuttle service is available from the hotel to the square Jemaa-el-Fna from 10 am – 11pm. This charming new hotel welcomes you in a romantic atmosphere combining comfort and modern facilities with tradition.
All 344 Rooms at the Zalagh Kasbah Hotel & Spa, comprising 17 suites and 7 duplex, are spacious with balcony or terrace and are equipped with: Independent air conditioning, plasma screen and choice of international channels, phone and hairdryer.
Hotel Facilities & Services
- Total Rooms Number: 344
- 24 hour front desk
- Lift to all Floors
- Air Conditioned Public Areas
- Multilingual Staff
- Concierge Desk
- Air Conditioning
- Mini bar
- In Room Safe
- Direct Dial Telephone
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Cable/Satellite TV channels
- Parking at Hotel Free: Yes
- Outdoor Pool Free: Yes
- Gym Free: No
- Name: Marrakech Menara
- Distance: 2.5 miles
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: Marrakech Menara Distance: 2.5 miles
To view our full selection of accommodation in Agdal, view our hotels in Agdal page.
TripAdvisor Traveller Rating
- Overall: based on 846 reviews
- Sleep Quality:
Great hotel don’t know why there are so many bad reviews
Stay Date: 11/2017, stacexchris wrote this review.
Me and my partner have just got back from this hotel, what can I say I was a little Dubois as all the bad reviews but honestly don’t believe them! We had a lovely time considering we wanted a cheap holiday this hotel is good value for money! Has a gr… See more
Me and my partner have just got back from this hotel, what can I say I was a little Dubois as all the bad reviews but honestly don’t believe them! We had a lovely time considering we wanted a cheap holiday this hotel is good value for money! Has a great morrocan feel, clean rooms which were tidied daily including new towels. It was buffet food as we were all inclusive, different options daily and was nice. Two massive pools one was a bit more lively than the other just a tad on the cold side but who doesn’t like a refreshing dip! Regards to location you do need to get cabs to the centre literally about ten mins should be around 50 dirham some do try to rip you off. There is a free shuttle bus though which is good but does only take you to the train station. Considering 50 dirham is not really a lot wasn’t a problem! All in all great hotel! Collapse
Abysmal would be too polite
Stay Date: 11/2017, Korinna W wrote this review.
We've done cheap and cheerful and we've travelled the world staying in budget hostels so we are used to a low standard but nothing will quite compare to the awful week experienced at this hotel. The worst part about it all was the awful staff, not … See more
We've done cheap and cheerful and we've travelled the world staying in budget hostels so we are used to a low standard but nothing will quite compare to the awful week experienced at this hotel. The worst part about it all was the awful staff, not a single one smiled, wanted to help, or made you feel welcome - in fact, they behaved as if you being there was a burden to them. Upon arrival we had to pay an extra £20 (approx) for a local tax - of course this is not the hotel's fault, however, the lady on reception made me feel stupid for asking what it was for, we parted with the money and began what we hoped would be a lovely winter get away. On the outside the hotel actually looks quite nice, the lobby is nice (FYI if you are all inclusive, which we were, there is a separate side lobby hidden away that isn't as grand) the pool area looks grand and there are some nice features but that is as far as the compliments for this hotel goes. There was no attempt at keeping noise down, we had shouting outside our room at early hours in the morning from noise in the lobby, drunken guests bashing on the grand piano at all times of the day, hoovering outside our room daily at 6.30-7am. The air con did not work in the room, the sheets and towels were not changed daily, the room was not cleaned at all during our stay. The bed was made however, the same dirty sheets were just remade. On one occasion the cleaner came, took the towels and never returned them. We even had issues with food going missing from our room (which we HAD to buy because of the standard of slop in the restaurant) Moving on to the restaurant, I would HIGHLY recommend that no-one EVER eats in there. On multiple occasions we witnessed cloth napkins being refolded after people had left the table for the next guest to use. That's right, wiping your mouth on a napkin that somebody else had previously wiped their mouth on. Disgusting. But it gets worse, we saw a member of staff, wipe down a dirty set of knifes and forks on the table cloth and reset the table with them for somebody else to eat from. The cross contamination in there is ridiculous. Meat was served with the same cutlery as veg dishes, vegeterian things were put in the same serving trays as meat, none of the food was labelled, the salad was often reused from the previous meal, soggy and warm. The food was bland and not worth paying for. There was no variety over the week and bread had to become a staple part of the diet in order to not go hungry. We were so appalled by witnessing the reused knife and fork incident that we actually raised it with a manager, the manager was (rightly so) appalled too. He told us we could eat at another restaurant in the hotel for completely free and get whatever we wanted - all we had to do was give our room number. We chose to do this the following day - to our horror we had a knock on the door of our room at midnight from a staff member at that said restaurant demanding I sign something saying what I'd eating, I did so begrudgingly having just been woken up. As far as we were concerned there were no issues. We continued eating in the main all inclusive restaurant but bringing our own cutlery as this was supposed to be a cheap get away and we could not afford to eat out every day. On our final day we decided to book an excursion to the waterfall by a man called Isham/Sham who spent his days by the all inclusive bar 'flirting' with any girl who will look at him. Isham, a member of hotel staff, booked us on to the trip promising us transport, a tour and food for 250D each (about £20 each) we thought the price was very reasonable. It turns out Isham had actually done a dodgy deal with his friend who was the driver of one of the coaches and had just made us pay the driver to sit in the spare seats of the coach on the real tour. Isham just cashed the money himself. We then arrived at the waterfall (3 hours away) and to our horror found that lunch wasn't included and neither was the tour. Isham had conned us into just getting a seat on a coach and nothing more. When we got back to the hotel later that day and spoke to Isham he was rude and unresponsive, he was mysogynistic and sexist. Only speaking to my male partner rather than myself because I was a woman. We experienced some other horrors at the hotel - one being finding a grown man passed out in the corridor, covered in his own faeces, with faeces all over the floor around him. We of course immediately contacted reception - I contact through the room phone, the lady on the desk laughed and hung up when I told her. My partner ran down stairs and somebody came to clean up the mess over 10 minutes after it was reported. We do not know what happened to the man but the smell was so disgusting people were being sick and had to avoid the corridor. The worst ordeal from this hotel was actually trying to leave, after checkout we walked to the taxi ranch over the road only to be chased and violently grabbed by some porters. A receptionist was running over and screaming something to the taxi drivers in arabic and a taxi driver told us in english that the man had told the taxis that none of them could take us to the airport until we paid our bill. We went back inside confused only to find that they wanted us to pay 160D each (£12ish) for the food we had one night at the non-all inclusive restaurant. We explained to the staff on duty that a manager had allowed us to eat there for free because of what we had witnessed with the cutlery being reused. We were called lairs and thieves. We asked for the manager to be put on the phone but it was 6 o'clock in the morning and the manager was not available that early. We ended up paying because the ordeal took about 30 minutes and we were about to miss our flight. Overall, I have never felt so mistreated and unhappy at a hotel in my life. I would NEVER recommend anyone to EVER come here. Don't be fooled by the low price and nice pictures like we were. It is all a big scam. Collapse
This hotel could do better
Stay Date: 11/2017, pating wrote this review.
Stayed for two nights here. Nice lobby & nice pool. My room was a good size with tiled flooring. Good water pressure and hot water was always available. However, the hotel could do better -- there was no wifi in the room and customer service was non-… See more
Stayed for two nights here. Nice lobby & nice pool. My room was a good size with tiled flooring. Good water pressure and hot water was always available. However, the hotel could do better -- there was no wifi in the room and customer service was non-existent. On the first night, I phoned Reception because the air-con didn't seem to work. They said that they would send someone but no one came. I had to figure out the controls myself. On the 2nd day, there were no towels in the room. I tried Housekeeping but no one was answering the phone. I went to Reception to complain and they said that the towels will be sent to the room right away. It took almost an hour for the towels to arrive. I feel that they don't go out of their way to provide good customer service. Breakfast buffet and dinner buffet were average during my stay. Collapse
I was disappointed at this Hotel
Stay Date: 11/2017, Tazzy M wrote this review.
Arrived at this Hotel looked nice on the outside and inside wasn't too bad relaxed atmosphere bonus. We checked in shortly followed by the manager asking us for an additional 280Ds' saying all visitors have to pay city tax. Hello my tour operator… See more
Arrived at this Hotel looked nice on the outside and inside wasn't too bad relaxed atmosphere bonus. We checked in shortly followed by the manager asking us for an additional 280Ds' saying all visitors have to pay city tax. Hello my tour operator never mentioned this when I booked this holiday. Teletext has made our holiday a total miserary I paid for all inclusive as their system stated, because I did not check their typo error which said full board and not fully inclusive I ticked their T&C they said it's my fault for not checking it and brushed us off. Teletext could have send the Hotel an confirmation email correcting this. I followed this up by senting Telext Holidays an email on the day we got here highlighting this, I never received a response, great. Fair to say I will not be booking through them again. Moving on to the wi-fi in every room, sorry didn't have wifi in any of the full board section of the hotel due a fault with wi-fi. The rooms were without Wi-Fi for the duration of our stay, a big and busy hotel, could not repair the wi-fi, sorry I'm not buying that. Apparently it's been.like that for a while don't know how long, but you get the picture. Staying onto the topic of wi-fi which we were told you can get free wi-fi in the lobby area, they forgot to mention we had to share it with 100's other holiday makers. The internet connection was awful half the time the connection dropped out, thanks Zalaghi Kasbah. Secondly when I asked the hotel is the water free as our tour company clearly made an error on their behalf, the manager said, sorry NO you have to pay for the water. A basic human need which cost them pennies out of the tap. He said it will cost 20D approx £2.00 for miniature mineral water. A small bottle of Coke £2.00 which can be bought at the local store for 48p. Did I also mention, if your full board ONLY you cannot bring food from the outside, if you hungry you have to purchase food from their hotel or make sure you eat outside, small detail I missed out. Breakfast arrangements, no plates , no seatng available half the tables has reserved on them as I believe they had a coach full of tourists Staying, nice to know your wanted. One coffee machine working during peak breakfast time which pours coffee out at 1 mph in a chids' size cup, toasts take forever to brown, gave up after a while no bread for a week. Last day of our holiday the second coffee machine was either turned on repaired, I dont' you work it out. I said, great so off I went to make myself coffee, pressed the button it run out of coffee powder rendered unusable till staff get round to filling the the machine up. How have they managed to scramble so many tourist who out number seating capacity as well as cutilary. The food was repetitious very bland, it appeared the food needed more sunbathing then tourists..music well let's just skip that bit. Staff at reception were rude and unprofessional made as feel like we did not matter, and why should they our money is safely in their bank account. Tried complaining to the manager just got brushed off, makes me wonder what really is the role of a customer service manger, I know now silly me. Thirdly I had to get my door key reprogrammed 3 times in the duration of 5 days it's almost comical. The extractor fan in our so called ensuite toilet did not work having, a total unnecesssary stench for the your family or friends who wanted to use the bath after an hour or so - embarassing to say the least. This clearly is NOT 4 star hotel by any stretch of the imagination, it should be a maximum 2 star I'm reluctant to even say that. I know what most people say you get what you pay for, yeah I get that if the basic amenities and hygenie are present, along with wi-fi in all rooms, a shuttle bus that suppose to be free to take it's guest to the local market when it's not broken and siting in the garage for three days to be repaired. The shuttle bus was a Ford Transit which was a death trap, rear doors held together with a piece of string, the side door only opens when you pull on a coat hanger from the inside and the seats were rocking when seats are suppose to be bolted to the chassis, I felt like I was sitting on my grandpa rocking chair burning the midnight oil. The last two days of our holiday we got food poison, you know what that mean endless trips to the toilet "pay attention" no extractor fan so warn your friends and families beforehead they will appreciate the warning. We complained to the manager yet again no resolution so skipped lunch. We all need to go a hotel in any country where each and everyone of us is respected we come first we are priority. Safe to say two things 1 I wont be booking through teletext holidays 2 I won't be wasting my hard earned money on this Hotel Please experience this Hotel for yourselves this is my personal experience first hand. On a good note one member of staff stood out well above her mangers and workforce for helpfulness and professionalism and spoke good English too, a rear bonus and her name is Chaimae bourgana I also met some very nice people from around the world in particular from England. Collapse
Hotel of unfulfilled potential
Stay Date: 10/2017, bharosr wrote this review.
The hotel has definitely potential with nice swimming pool, spacious lobby and many lounge areas. There was live entertainment on many of the evenings, only almost no audience. Staff was quite friendly but not very strong in following up promises or … See more
The hotel has definitely potential with nice swimming pool, spacious lobby and many lounge areas. There was live entertainment on many of the evenings, only almost no audience. Staff was quite friendly but not very strong in following up promises or dealing with issues. Rooms and beds are OK, maintenance as a whole is an issue and staff is not easily tempted to fix it (after 5 days the airco was still not working, continuous problems with the door keys and balcony doors that did not close). Breakfast was tasteless and Wifi only now and then in the lobby. The gym was to sad for words, machines for amateurs, very very old and not maintained. The treadmills were even dangerous. Collapse
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