W New York - Times Square
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Nestled in the heart of the bustling theatre district, the chic W Times Square New York offers a prime location just a few blocks from the iconic landmarks, museums and fashionable Fifth Avenue shops. The Chrysler Building, Metropolitan Museum of Art, Empire State building and Carnegie Hall are all within easy reach of the hotel.
Relax in the comforts of one of the contemporary 509 guest rooms at the W Times Square New York hotel. Each comes equipped with plasma TV with in room movies, DVD/CD player, W Signature bed, pillow top mattresses, down-filled duvet and goose down pillows. All feature an en suite with luxury Bliss® bath amenities, hair dryer, Terry Cloth bathrooms and internet access.
For those wishing to maintain their fitness regime, the SWEAT® Fitness Centre offers state of the art cardiovascular and training equipment. Alternatively, why not retreat to the vibrant Living Room with its DJ, Wi-Fi and eclectic drinks menu. After a busy day sightseeing, venture to the Blue Fin with its sumptuous seafood dishes and New York’s finest jazz musicians.
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- Room Service 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Parking at Hotel Cost: $75.00 Per 24 Hours
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 25.4 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 25.4 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 4277 reviews
- Sleep Quality:
Disappointing Service on all levels. Staff hate working there?
Stay Date: 09/2017, Lorraine Y wrote this review.
After arriving into our room, we found hair on the shower walls and bathroom floor. We notified frontdesk and housekeeping, who were not able to room move us due to them being a full house, but did not compensate us for the inconvenience. The room s… See more
After arriving into our room, we found hair on the shower walls and bathroom floor. We notified frontdesk and housekeeping, who were not able to room move us due to them being a full house, but did not compensate us for the inconvenience. The room showed signs of wear, black mould on the ceiling and signs of water damage. The bathroom light was also missing a cover. The room's desk was half cleaned, we knew this because half of it had dust on it and the other half didn't. See photo. Turn-down service was inconsistent, sometimes we would get it, sometimes not. The concierge recommended us a restaurant for brunch. He followed up with us the next day and asked us how we liked it. When we responded that it was poor, he replied saying that he didn't like that restaurant either. Seriously!? Why would concierge recommend a place that even they don't like?! On check-out the front desk agent neglected to ask how our stay was, and therefore missed an opportunity to resolve with us the appalling service. On an overall note, general New York customer service seems abrupt, curt and sometimes plain rude - this may be a cultural thing, but this is no reason why W Hotel should conform. It seems like 90% of the staff just HATE working here. Collapse
Stay Date: 09/2017, thefunwifey wrote this review.
This was our first stay at a W, and we were a little underwhelmed. The positives were the great location, cool bar with music, and the view we had of Times Square. The room and bathroom were small and didn't seem to be squeaky clean. The modern decor… See more
This was our first stay at a W, and we were a little underwhelmed. The positives were the great location, cool bar with music, and the view we had of Times Square. The room and bathroom were small and didn't seem to be squeaky clean. The modern decor was probably amazing when the hotel was new but seemed like a refresher is due. The hallways were dark and a little dingy. The staff was friendly. Overall a good stay, but underwhelming for the price. Collapse
Pathetic + Horrible Service!!!!!!
Stay Date: 09/2017, VBYC wrote this review.
Stayed here recently for a business stay for the first time as the city was booked. Came in optimistic about a good stay and left furious + in dismay. Checked in late (11pm) and went up to my room to discover after a couple minutes that there was s… See more
Stayed here recently for a business stay for the first time as the city was booked. Came in optimistic about a good stay and left furious + in dismay. Checked in late (11pm) and went up to my room to discover after a couple minutes that there was some unexplained dripping sound coming from the ceiling which was so loud it kept me up along with the jackhammers going all night outside the building. Walked over to call the front desk about it and stepped on a maintenance tool laying on my room floor! I was shocked to even see a tool left in the room and then contacted the front desk about the noise. First person said,oh we should move you to a new room and then the next person told me they were sold out and couldn't move me. They instead sent maintenance up who was so confused about the sound that he said they should move me. Again, front desk stated they couldn't move me at 1am now but would switch my room in the morning. Btw, most everyone answered the phone with a hi, hey or yes, nothing professional like at a respectable hotel. Speaking to the manager she promised to move my things to the new room during the day as I was off to handle business. The next day, I checked in to the new room and see my suitcase on the bed but my dress shirt which accompanied my bag was missing. I called the front desk again and explained this issue. The same manager from the day prior apologized for more issues and said after another phone call that security found it. Security? Security brings my dry cleaned pressed shirt up crumpled in a trash bag with no hanger!!! A trashbag!!!! I asked him what this was and he said sorry, we just found it in lost and found! What?! It was left on my suit case to be moved by the hotel and this happens!! Insane!!! I called back the manager and she said they were sorry and she's credit my account with a bunch of additional bonus starwood points and have the general manager contact me to make things right. At the end of the day, no points and no outreach from anyone. Pathetic. In the city that calls starwood headquarters I'm shocked by how this property is run like a cut rate road side motel. Beyond disappointed and treating loyal starwood clients like garbage is the nail in the coffin. No canned "apologies" response to this review cuts it when this gets read as I'm tired of empty promises from this property. Overall, avoid at all costs and a -10 star review based on this experience. (Photos below) Collapse
In the heart of New York ...Times Square ..Amazing Hotel !!
Stay Date: 08/2017, Abhishek S wrote this review.
I had a pleasant stay here in W hotel . I am a SPG member and the services were at par with other W hotels I have stayed in . Here are a few pointers : 1) Location is amazing ..Right in front of Times Square and walkable distance to most centrally lo… See more
I had a pleasant stay here in W hotel . I am a SPG member and the services were at par with other W hotels I have stayed in . Here are a few pointers : 1) Location is amazing ..Right in front of Times Square and walkable distance to most centrally located places in NYC 2) Service is pretty fast ..Whenever I ordered something in my room I received it in an instant 3) Concierge service is good ( but the restaurant list provided was very dated and some of them were closed..they should update the list ) Overall great stay and I would love to come back again !! Collapse
Stay Date: 12/2016, faye w wrote this review.
This is not a W hotel! We are from London and it is not a patch on the Leicester Square one Miserable, unhelpful reception staff We walked into our first room: -stunk of bleach -broken lamp -congealed shampoo on the shower wall -hair on the bathro… See more
This is not a W hotel! We are from London and it is not a patch on the Leicester Square one Miserable, unhelpful reception staff We walked into our first room: -stunk of bleach -broken lamp -congealed shampoo on the shower wall -hair on the bathroom floor -dust on the bed ledges We requested and did get another room. Not much of an improvement to be honest Very basic rooms. Not tea / coffee unless requested This hotel is tired and warn, and feels like a conveyor belt. They can't cope with the number and speed of bookings / turnaround. It's a money making machine. In much need of some tlc, refurb and friendlier staff Collapse
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