W New York - Times Square
4 4 Star:
Per Person Per Night
Search for room availability
Nestled in the heart of the bustling theatre district, the chic W Times Square New York offers a prime location just a few blocks from the iconic landmarks, museums and fashionable Fifth Avenue shops. The Chrysler Building, Metropolitan Museum of Art, Empire State building and Carnegie Hall are all within easy reach of the hotel.
Relax in the comforts of one of the contemporary 509 guest rooms at the W Times Square New York hotel. Each comes equipped with plasma TV with in room movies, DVD/CD player, W Signature bed, pillow top mattresses, down-filled duvet and goose down pillows. All feature an en suite with luxury Bliss® bath amenities, hair dryer, Terry Cloth bathrooms and internet access.
For those wishing to maintain their fitness regime, the SWEAT® Fitness Centre offers state of the art cardiovascular and training equipment. Alternatively, why not retreat to the vibrant Living Room with its DJ, Wi-Fi and eclectic drinks menu. After a busy day sightseeing, venture to the Blue Fin with its sumptuous seafood dishes and New York’s finest jazz musicians.
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- Room Service 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Parking at Hotel Cost: $75.00 Per 24 Hours
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 25.4 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 25.4 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 4236 reviews
- Sleep Quality:
Not Clean, Not Maintained, Tiny Dark Rooms, but Great Location!
Stay Date: 08/2017, Jeepguy16 wrote this review.
If you want a Times Square location in the middle of all the activity then this location is perfect for you! Its crazy with tourists so if you want any calmness now and then this is not the place to go. The lower street level lobby is pretty cool w… See more
If you want a Times Square location in the middle of all the activity then this location is perfect for you! Its crazy with tourists so if you want any calmness now and then this is not the place to go. The lower street level lobby is pretty cool with water pouring on the ceiling and walls before you take the elevator up to the main lobby to check in. But that is about where I stopped loving this hotel. From there it is dark as can be in the hallways, rooms, and lobby. But there are lots of people that love that night club feel at 12 noon! My only honest problem with this hotel is the lack of housekeeping and maintenance in my room on the 54th floor! For a hotel that was built in 2001 and then renovated in 2013 its needing a refresh yet again in the rooms. Mold is always unacceptable in a guest room and in this case on the ceiling above the air conditioner. Hair in the bathroom when I just checked in and I do not mean just one or two. Dirty night stands with layers of dust from weeks or not being dusted. I guess thats the downside of trying to plug in your IPhone! The room in general just looked beat up and reminds of you of just how many people have stayed in that room before you. Clearly we all know hundreds of guests stay in each room each year but I don't want it to look like that! No Thank You! Otherwise I thought the staff were friendly and helpful the few times I did interact with them. The hotel's best asset is its location and not its housekeeping! Collapse
Stay Date: 07/2017, Alice V wrote this review.
I made a reservation through Hotwire. The room was supposed to have 2 double beds, but we were told upon arrival that they didn't have any to their disposal. I was with 2 of my friends, so we obviously couldn't sleep in a king bed together... The man… See more
I made a reservation through Hotwire. The room was supposed to have 2 double beds, but we were told upon arrival that they didn't have any to their disposal. I was with 2 of my friends, so we obviously couldn't sleep in a king bed together... The manager came forward and offered us an extra bed for the room and the wifi for free. The fire alarm also went off during the evening which was annoying but obviously not the hotel's fault. Other than that, the room was amazing and offered a great view! The location of the hotel is also amazing. It is located right in the middle of Times Square. RIGHT in front of the famous TKTS red stairs. Collapse
Rightfully Busy. Unrightfully Dirty.
Stay Date: 07/2017, jaejaez wrote this review.
The W New York Times Square is a hotel literally in the smack-dab middle of Times Square (about thirty steps away from TKTS counters. Really.) and is therefore one of the busiest hotels I have ever seen. Still my four night stay was fine without majo… See more
The W New York Times Square is a hotel literally in the smack-dab middle of Times Square (about thirty steps away from TKTS counters. Really.) and is therefore one of the busiest hotels I have ever seen. Still my four night stay was fine without major lapses except for one major issue around housekeeping. The hotel should be commended for keeping the operations so smooth and the staff welcoming & friendly in the midst of the craze that is Times Square with its hordes of tourists… but whoever is managing the housekeeping there should really be ashamed of themselves as it is the single most basic factor that is dragging down the rest of the hotel with it in my view. Check-in was fine. My cab drove up to the hectic and busy street in front of the hotel in the middle lane stuck amidst tourists and trucks all insanely tangled up. Times square it was! However, when I signaled to the bellhops in front of the W Times Square hotel for help, they immediately rushed over to help me take the luggage from the taxi and carry them up to the lobby, not forgetting to greet me with a handshake to welcome. Hats off to great service (especially from Frank) despite the insanity of the area. Also nice to be engaged in his humorous small-talk on the way to the lobby. Check-in was fine and we were happy to be given a good room due to our platinum status (not a suite, but good enough). The room is a decent size for NYC and has a sense of electric pulse to it for being in the center of the lights and sounds of the area. Bathroom was on the small side but then again you don’t choose this hotel for the bathroom space. The windows, however, were large enough to give us that inspiring sense of being in the concrete jungle. We did enjoy the room overall and spent many hours chilling in it, looking out the windows onto Broadway. Going in and out through the front doors throughout the day it was also good to see the friendly bellhops. I asked them a few casual questions about spots to eat and speakeasy bars etc as I passed them. They almost acted like mini concierge staff to give us their thoughts on what we could do given what we were in the mood for. Sometimes late at night as we returned to the hotel, we were met with a long line of people trying to get into the hotel (for the bar I presume) with bouncers checking IDs in the entryway. However, somehow they recognized us to be the hotel guests and let us through the ropes – occasionally even using their remotes to auto-open the doors as we approached them. A little bit of a rock-star moment! The rest of the hardware of the hotel are fine also. There are plenty elevators with proper programming so that you never have to wait that long for an elevator. W/W pick up your calls quickly enough and the concierge desk is never too crowded. A smoothly run property overall in what is probably one of the most challenging areas to run a smooth operation. But to the aforementioned area of concern – housekeeping. In a word, it is surprisingly atrocious. We were on our holiday so did not want to kick up a fuss about it so I tried to deal with it subtly. It was a mistake to do so. Day 1: Bread/cookie crumbs on the carpet as well as “curly” hairs (read: not mine and just one) around the corners of the bathroom. Normally I would call up the manager on duty to have it re-cleaned immediately but I let it go as I just got in and wanted to relax. I do call down to W/W, however, to let them know that I am unsatisfied with the cleanliness of the room and to please please ask the housekeeping to pay more attention for the “next day”. Day 2: I leave a decent tip ($4), all in the spirit of a jovial holiday, with my hand-written note asking the house-keeping to please vacuum well and remove all hairs from the bathroom. I return later at night to find the same cookie crumbs and my own hairs in the bedsheets. Tips are gone, of course. Is it the policy of the hotel here to not change bedsheets daily? Or was it the housekeeping’s choice? Also, the rest of the room seemed untouched with pens scattered on the desk, plastic bag still on the recliner and my upside down magazine unbothered. Only the bed was made up (with dirty sheets and bed covers). Even more disappointed the 2nd day. Day 3: I leave another note and a tip ($4), a bit firmer on the hand-written note asking them to please change bedsheets and vacuum the floors. I underline the word “vacuum” and “change”. Needless to say, I come back to find the exact same state as Day 2. Even a seed from a cherry we ate the day before was still there beneath the desk chair and the hair unremoved from the shower stall. That piece of hair stuck in grime has now been there for three days now. I try throwing water on it while showering but it has since been “fossilized” into its spot that it doesn’t budge. I don’t remember why I still didn’t escalate this issue on Day 3 – maybe because we were back late from a jazz concert and were dead tired? But I do remember falling asleep extremely upset.. and my wife too. Day 4: Repeat Day 3!! Absolutely inexcusable for a hotel of its caliber and brand name, heck, even for a Howard Johnson or a YMCA. This time I decide to call the duty manager early evening. I tell him the saga of the last three nights and how I really did not want to escalate but the housekeeping left us with no choice. I remain calm but firm. The manager on duty offers to send someone up immediately to re-clean my room. I decline given that I had already settled in. I appreciated and thanked him for his willingness to hear the saga, but then again, I shouldn’t have had to spend the time & energy to share with him such a long story. In short, the next day, which was our last day, the house-keeping was absolutely spotless. It was like we were entering a different hotel when we got back to our room. Even our bathing gowns were folded and the hairs now removed, the grime wiped off! So yes we fell asleep happy for the last night feeling hygienic, but how sad is it that guests are made to feel this way for the most basic requirements of a hotel after three days of trying to resolve it in the most civil manner? If you could do it on the last day, why didn’t you do it for the first four? So, despite all the positive aspects of the hotel, including the surprisingly friendly & collegial service and the smooth operation overall, because it failed at its most basic criteria, I am left with no choice but to give it 2/5. It is a shame because the hotel can do so much better if only it got the basics right. After all, what good is a WOW at first sight if followed by a EEK! for the next four days? Would I return? I would like to. But I don’t think I can. Collapse
Not up to standard at all.
Stay Date: 04/2017, Adam C wrote this review.
The hotel is worn out and dark. The location is the draw. Room was dated and not clean. Smell in hallways was enough to notice. The only benefit to this hotel is if you actually need to stay on that block in Times Square. A interesting thing I notic… See more
The hotel is worn out and dark. The location is the draw. Room was dated and not clean. Smell in hallways was enough to notice. The only benefit to this hotel is if you actually need to stay on that block in Times Square. A interesting thing I noticed is the lights make it feel like nighttime all day. Not recommended. Collapse
Stay Date: 09/2016, Lui42 wrote this review.
Nice hotel, with a nice reception although on floor 7 instead od ground floor. Comfortable rooms but not extraordinary. Maybe is a bit overpriced for the quality they offer. Anyway, It is right on Times Square and it counts
Nice hotel, with a nice reception although on floor 7 instead od ground floor. Comfortable rooms but not extraordinary. Maybe is a bit overpriced for the quality they offer. Anyway, It is right on Times Square and it counts Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2017
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.