W New York Downtown Hotel
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The W New York Downtown Hotel, is home to stellar style, boundless energy, and insider access. Close enough to rub shoulders with Financial District movers and shakers and surrounded by such inimitable icons as the Statue of Liberty and both 1 and 4 World Trade Centre, W brings the Gotham glam in ways never before imagined.
Discover sensual and provocative interiors along with 58 floors of ultimate urban extravagance at The W New York Downtown Hotel, which boasts 217 non-smoking rooms and suites. Indulge in the comfort of our signature W bed along with amenities galore like cable television with on-demand movies, iPod docking station, and high-speed wireless Internet access. And with our signature Whatever/Whenever® service, you'll have the ability to make your big city dreams come true.
Power wheel and deal while you chow down on signature bistro bites at BLT Bar & Grill. Or explore a new perspective from the fifth-floor Living Room Bar & Terrace while sipping on your favourite pick-me-up. This sleek and chic hangout is where cocktail cozying and schmoozing are always in fashion.
Hotel Facilities & Services
- Total Floors Number: 58
- Total Rooms Number: 217
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Air Conditioned Public Areas
- Multilingual Staff
- Internet Access
- Air Conditioning
- Mini bar
- Room Service 24hr: Yes
- In Room Safe
- Pay Movies
- Direct Dial Telephone
- Iron/Ironing Board
- Housekeeping (daily)
- Cable/Satellite TV channels
- Gym Free: Yes
- Name: Rector Street
- Distance: 500 metres
- Name: NEWARK
- Distance: 13 miles
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Tube/Metro Name: Rector Street Distance: 500 metres
- Nearest Airport Name: Newark Distance: 13 miles
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 1157 reviews
- Sleep Quality:
All I can say is...Disappointing.
Stay Date: 08/2017, Melissa B wrote this review.
My husband and I enjoy The W hotels and he has been a long time Starwood member we saw a few bad reviews but trusted the name. This is always our first choice and sadly we regret this one. The W New York-Downtown is not contributing to the good name … See more
My husband and I enjoy The W hotels and he has been a long time Starwood member we saw a few bad reviews but trusted the name. This is always our first choice and sadly we regret this one. The W New York-Downtown is not contributing to the good name that has been built. Cooperate should review the condition and policies of this specific location. I suppose I should just start from the beginning... At check in we were informed that there is no food on site due to construction. They did provide a long list of alternatives which was much appreciated. However, in reading past reviews apparently this has been a major complaint of being an ongoing construction project which I must admit, I hear the jackhammers across the street but there is nothing going on in this hotel. Once we got in our room about 10:30pm after a long flight the first thing we noticed was how damaged and dirty the room was but too tired to deal with it we waited until morning with the intention of moving to another hotel. Unfortunately the daylight made it worse. There were black marks all over the wall, mold rings in the sink, and the shower was unacceptably dirty. We booked our room through MasterCards BLACK CARD/LUXURY CARD and after calling the front desk to complain about the uncleanliness they said they would send a housekeeping manager to inspect it. No one ever showed up so we told them to forget it that we would call MasterCard to handle it. As soon as we said that, they agreed to move us but told us that they did not want to move us to a low floor(I'm assuming because the low floors are the reject rooms). Now we moved from the 8th floor to the 20th floor and we still have some cosmetic issues but it is actually a lot better. There's still mold in the sink and marks on the walls, not to mention the broken furniture, but the nicer view and shower floor that I'm not afraid to stand on sort of makes up for it. But all that considered not much of a change in cleanliness. And it's not just in the rooms that this is a problem. The lobby and hallways are all poorly maintained. Since we can't eat on property I decided I wanted to at least enjoy the bar. According to the website as of August 21, 2017 at 10:49pm the bar closes at 11pm. We strolled into the hotel after dinner around 10:30pm and was told that last call is 10:25pm so the bar is closed. This was obviously the last excuse I wanted to hear. So I called the front desk and the woman confirmed that it closes at 11pm so I inquired why the bartender told me there was a last call at 10:25pm but no mention of it when we checked in, on any of the hotel room information books, or on their website. Her response, "I guess it closes at 10:30pm then." It sounded like a fake reason not to serve us. I understand the W-Downtown appreciates us choosing them, business is business. And since this is a public forum that hotel staff replies to, I think any solution should be taken care of publicly. It might help some to know that the issues are getting fixed not covered over by an apology and no action. Again I just want to make clear that we love the W brand but this hotel does not do it justice. Collapse
Stay Date: 08/2017, Christopher K wrote this review.
Room was very nice Clean, working wifi, and nice view. Service was very good as well with very nice and courteous staff all around. Location close to subways, 9/11 museum, and Wall street. Would definitely stay again.
Room was very nice Clean, working wifi, and nice view. Service was very good as well with very nice and courteous staff all around. Location close to subways, 9/11 museum, and Wall street. Would definitely stay again. Collapse
Great location but no free Wifi
Stay Date: 08/2017, Dreaming917 wrote this review.
Close to One World Trade Centre and other downtown areas. Easy access to the subway. The room was comfortable and staff very helpful. The only issue for a nice hotel that was a letdown was not having free Wifi except in the lounge. Other issue … See more
Close to One World Trade Centre and other downtown areas. Easy access to the subway. The room was comfortable and staff very helpful. The only issue for a nice hotel that was a letdown was not having free Wifi except in the lounge. Other issue was the bathroom door did not have a lock and the shower door did not close properly. Free coffee every morning is a bonus. Collapse
Stay Date: 07/2017, Sarahfreudendal wrote this review.
I have just returned from visiting the W hotel about 1 month and a half ago and someone from the hotel has been using my credit card details last night. I am in shock and appalled by this!! How could they let something like this happen....
I have just returned from visiting the W hotel about 1 month and a half ago and someone from the hotel has been using my credit card details last night. I am in shock and appalled by this!! How could they let something like this happen.... Collapse
Near the freedom tower, Great View , Near a 24/7 Korean Mart
Stay Date: 06/2017, Tan G wrote this review.
Is the small details that count. In this instance, this is so true. Every morning , I look forward to waking up and have a fresh cuppa at the lobby area where they serve free coffee. The wake-me-up is even better as you lounge in the open area absorb… See more
Is the small details that count. In this instance, this is so true. Every morning , I look forward to waking up and have a fresh cuppa at the lobby area where they serve free coffee. The wake-me-up is even better as you lounge in the open area absorbing the morning views of the freedom tower Room wise, I was given an accessible room which was a little awkward but overall pleasant. Staff were also very friendly giving great recommendations to nearby eateries and the necessary directions Collapse
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