(Costa Adeje (Tenerife))
4 4 Star:
Search for room availability
Situated on the seafront of Costa Adeje, one of the most symbolic tourist centres of the Canary Islands, the Hotel Troya is perfectly located for you to enjoy the mild tropical climate of the island of Tenerife at any time of year. Following a complete hotel renovation in 2013, all rooms are outward-facing, soundproofed and fully-equipped with modern facilities.
The hotel features a bar restaurant, extensive landscaped gardens, swimming pools and a wide range of sports facilities which will make your stay on the island pleasant and entertaining.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioned Public Areas
- Air Conditioning
- Room Service Not 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Open from: Dec
- Free: Yes
- Treatment Rooms
- Tennis Free: No
- Sauna Free: No
- Solarium Free: Yes
- Gym Free: Yes
- Name: TENERIFE SOUTH-REINA SOFIA
- Distance: 15 kilometres
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:30
- Monday to Friday: 10:30
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Guide dogs only
- Nearest Airport Name: Tenerife South-Reina Sofia Distance: 15 kilometres
To view our full selection of accommodation in Playa Las Americas, Costa Adeje & Playa Paraiso, view our hotels in Playa Las Americas, Costa Adeje & Playa Paraiso page.
TripAdvisor Traveller Rating
- Overall: based on 1549 reviews
- Sleep Quality:
Pleasant stay with young child
Stay Date: 08/2017, louisemcmaw wrote this review.
We have just returned from this hotel on Friday night and we have a very enjoyable holiday. This is our first time staying in Tenerife and we will definitely return. We haven't holidayed in Europe for at least 7/8 years as Mexico stole our hearts for… See more
We have just returned from this hotel on Friday night and we have a very enjoyable holiday. This is our first time staying in Tenerife and we will definitely return. We haven't holidayed in Europe for at least 7/8 years as Mexico stole our hearts for numerous years so this was a first for us and we decided to book a very last minute trip to Tenerife through our local travel agent only two weeks ago. We paid higher rates for this hotel than what I believe we would have paid had we have booked earlier in the year or booked ourselves but we just wanted a very last minute family trip. We booked for one week all inclusive in Club Alexandre room which gave you complimentary bath robes and slippers and access to the Spa suite which I enjoyed on one of the days of our stay and it was really lovely. The weather was too good to be indoors otherwise I would have used it more often. Our room was clean and spacious with a beautiful sea view, i did however keep in mind that I was in Spain and not Mexico throughout our stay as you cannot begin to compare the two with star ratings etc. So I'll will review this hotel fairly. Checkin - we arrived just after 9pm and we were greeted pleasantly at reception with two complimentary glasses of orange juice which was a nice touch, we were however rushed through checkin and I felt we were not informed of enough of the hotel amenities that was supposed to be included in our booking given that we where not staying in a standard room. Just something to relay to reception staff perhaps you could be a little bit more helpful when explaining what's included as we did pay for additional drinks which was not explained verbally we were just handed a sheet of paper to read what was included and what wasn't included. We were also not made aware of the refurbishment works at poolbar on checkin which we didn't mind but would have been nice to have been informed as I spoke to my travel agent who is a friend on return home and she said they were not even aware of any works at this hotel! However the poolside bar did reopen during our stay so all was not lost on this! The rooms are clean but very standard. The minibar which we paid for a few days into our stay was very deceiving there were bottles of water and coffee tea making facilities which were not included in the allinclusive/minibar pricing nor the upgraded club suite had we of known this we would not have drank the overpriced water in room nor had a coffee and just bought some from the supermarket next door or got it from the bars with our all inclusive card. Moving onto the hotel entertainment there is plenty to do should you want to participate in water polo water arobics or bingo during the day and by night the hotel has a good entertainment package every night which was good however the kids disco is a little late for young children of two years of age, however olivia did thoroughly enjoy the dancing with the entertainment staff. The pool area does need a little maintenance but is clean and plenty of sun beds available. Hotel is situated a stones throw from the troya beach which was lovely as we had the option to go between the two should we have wanted to. So all in all a great location and plenty of restaurants should you want to eat out. The hotel restaurant we found really good the food was lovely and a great selection with something different every night and our two year old loved the Spanish spuds!! The only thing that hotel could improve greatly on is a checkin service in restaurant and be shown to a table, it's something small that would make a huge difference as it was kind of like a free for all when trying to find a suitable table that you could put two adults and a high chair at along with storing pram and not being in anyone's way!! The staff were mostly pleasant enough but I'd say that says more about the Spaniards than the hotel itself as we found the Spanish guests pretty much the same as this hotel really was 80% Spanish and German nationalities staying, not that it bothered us but if it would then don't stay here! Things to do in Tenerife are Siam Park and Loro Parque, shopping, great walks, water sports, mount Tiede and beautiful scenic drives (definitely hire a car for this as we drove the entire island in one day and it's definitely worth it) Overall I would review this hotel as a nice 4 star hotel with a beautiful spa lovely surroundings and great location to beach and short transfer to south airport. I will definitely be back and would definitely consider a return to this hotel. Collapse
Stay Date: 08/2017, Theresa M wrote this review.
Spent 10 days bed and breakfast. I had read a lot of reviews before I left for tenderise and they were mixed so I was not sure what to expect. The hotel was very clean. I fond the reception staff (I dealt with 3 different males) to be friendly and h… See more
Spent 10 days bed and breakfast. I had read a lot of reviews before I left for tenderise and they were mixed so I was not sure what to expect. The hotel was very clean. I fond the reception staff (I dealt with 3 different males) to be friendly and helpful. I asked for directions and for park tickets several times and each time ever staff was very helpful. Our room was made up daily. Dirty towels replaced and bins emptied. Air con was a God send and worked perfectly in room. Breakfast was fine. Not my type of bacon/sausages but I found loads to eat. They have now extended the restaurant and have hot heated areas to keep food warm. Pool area was.clean and tidy. I didn't use the bar during my stay or go to the entertainment as I was.out everyday. The beds are not the most comfortable and I had a sea view room overlooking the pool and at night it was noisy from the strip but we survived. In terms of location it was excellent. Out of the hotel and turn right and about 1 minute walk there is a taxi rank. We paid another £4 for taxi to aqualand and siam waterpark the beach was a stone throw away. I would not think twice about going back but would love soundproof balcony doors. Collapse
Not worth 1 star
Stay Date: 08/2017, Mayelyn S wrote this review.
This is by far one of the worst hotels I've ever stayed in. The outside looks nice and is very deceiving but once you're in it's so bad in so many ways. The room itself is tight as they often are in Spain. My room did not feel clean, there were cra… See more
This is by far one of the worst hotels I've ever stayed in. The outside looks nice and is very deceiving but once you're in it's so bad in so many ways. The room itself is tight as they often are in Spain. My room did not feel clean, there were cracks in the roof, the tub was disgusting and the AC doesn't get colder than 78 degrees. The bed had stains and so did my towels. The food is so bad that we ate at McDonald's (conveniently located right next door) quite often. The hotel says they have two restaurants but one is under construction which is something they failed to mention. The only option is the buffet which isn't good at all. The food is tasteless and it's the same every night. They are also very strict with the time. Breakfast ends at 10:30 but by 10:15 they are already cleaning up and they do pick up your plate even though you are still eating. The chefs even stop making omelettes. The servers there have to scan your room key every time you eat which becomes annoying. There is one bar in the entire hotel and you have to make a single file line even if all you want is water. They do not come by the pool to take orders. The worst part by far is the staff. I have never come across such rude people in my life. It's not actually just the hotel but pretty much every Spanish person on this island and I come from Miami so that's a lot to say. They have short fuses and are ready to argue all the time. The price is so cheap in comparison to other hotel on the island and you definitely get what you pay for. In this case I recommend spending a little more and staying somewhere else. Collapse
Hotel Troya 👍
Stay Date: 07/2017, GaryPick wrote this review.
My wife and myself stayed at the Troya July 16th for 11 nights. On the arrival we were given a bag f sandwiches drinks and fruit as we arrived after dinner which I thought was good we had never had that before. We went up to our room on the first flo… See more
My wife and myself stayed at the Troya July 16th for 11 nights. On the arrival we were given a bag f sandwiches drinks and fruit as we arrived after dinner which I thought was good we had never had that before. We went up to our room on the first floor which I emailed and asked for a low floor as my wife had hurt her foot so that had been arranged for us which was excellent. The room was very spacious plenty of wardrobe space , cleaned and towels changed every day. I left money and personnel items out they were never touched. The reception staff were all helpful and happy and good to talk to. The pool was big warm the lifeguard always there and you could always get a sun lounger. The hotel is situated in a perfect spot with the beach opposite shops bars etc all around. The only bad point I could say is the hotel staff were very miserable never talked or smiled which was a shame the food was a little bland but not too bad. People complaining about the bar but it's only a temporary problem as there doing the outside bar up so to complain about that would be unfair it's getting improved. Feel sorry for children can't take lilos in the pool .So overall to me a excellent hotel in a excellent location which is going to be even better just tell the staff to cheer up. Thanks to hotelTroya and jet2 for a great holiday and I would definitely go back Collapse
HotelTroya average hotel do not be fooled
Stay Date: 07/2017, Rich H wrote this review.
We have just returned from a seven day holiday in Tenerife and stayed all inclusive at the hotel Troya. On the whole we were really disappointed with the hotel and it is definitely not a four star rating. The hotel is in a good location near to the b… See more
We have just returned from a seven day holiday in Tenerife and stayed all inclusive at the hotel Troya. On the whole we were really disappointed with the hotel and it is definitely not a four star rating. The hotel is in a good location near to the bars and about a twenty minute walk to the Safari shopping centre. There are also a few shops and a couple of supermarkets nearby. It can be quite noisy until early hours due to the hotels location near the bars but we did not have a problem with that. The reception staff were pleasant on arrival and helpful. The rooms were cleaned on a daily basis if you requested this and clean towels provided. The domestic staff were also polite and helpful. The negatives were that there was building work going on which was quite noisy at times. We were a bit surprised that in an all inclusive hotel we had to pay to use the safe in the wardrobe (15 euros for a week) we have never had to pay to use a safe in a hotel room before. Entertainment was provided which was ok but did become a little repetitive. Our main problem was the food it was awful. We had read previous reviews prior to booking the Troya stating how poor the food was but we felt that it could be that some people may just be a little fussy, how wrong we were. Breakfast had some selection but it was the same every day. The fruit at times was bad and the hot breakfast was cold or luke warm even if you came down for 7.30. Every meal was the same cold or only warm. Some of the food was unlabelled so you did not know what you were eating and there was a poor selection. Over the 7 days there was not a great selection and it was not very nice causing us to have to eat out. The snacks were okay but again such a lack of selection. The bar staff on the whole were not very good and quite often mixed your order. Some of the bar staff were extremely rude, unhelpful and miserable and the same goes for the staff in the restaurant some of them were awful. There were also long queues when ordering food or drinks. Unfortunately we will not be staying at this hotel again. Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2017
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.