(Costa Adeje (Tenerife))
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Situated on the seafront of Costa Adeje, one of the most symbolic tourist centres of the Canary Islands, the Hotel Troya is perfectly located for you to enjoy the mild tropical climate of the island of Tenerife at any time of year. Following a complete hotel renovation in 2013, all rooms are outward-facing, soundproofed and fully-equipped with modern facilities.
The hotel features a bar restaurant, extensive landscaped gardens, swimming pools and a wide range of sports facilities which will make your stay on the island pleasant and entertaining.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioned Public Areas
- Air Conditioning
- Room Service Not 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Open from: Dec
- Free: Yes
- Treatment Rooms
- Tennis Free: No
- Sauna Free: No
- Solarium Free: Yes
- Gym Free: Yes
- Name: TENERIFE SOUTH-REINA SOFIA
- Distance: 15 kilometres
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:30
- Monday to Friday: 10:30
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Guide dogs only
- Nearest Airport Name: Tenerife South-Reina Sofia Distance: 15 kilometres
To view our full selection of accommodation in Playa Las Americas, Costa Adeje & Playa Paraiso, view our hotels in Playa Las Americas, Costa Adeje & Playa Paraiso page.
TripAdvisor Traveller Rating
- Overall: based on 1509 reviews
- Sleep Quality:
Stay Date: 07/2017, hev0h wrote this review.
We booked a junior suite for a week in July. The room had a sea and pool view which was stunning. Even though the hotel is right next to the Veronica's strip, the room was pretty much soundproof. We were under the impression that the room had a four … See more
We booked a junior suite for a week in July. The room had a sea and pool view which was stunning. Even though the hotel is right next to the Veronica's strip, the room was pretty much soundproof. We were under the impression that the room had a four poster bed sun lounger on the balcony as it was a junior suite, unfortunately this is not the case. However, you can upgrade for a fee per day, subject to availability. For a four star hotel and junior suite, I would've expected a fridge free of charge in the room, however this was also at extra cost. There was lots of choice at breakfast, bed was huge and the location of the hotel is fantastic. Spa was amazing and also included with the room. Collapse
Stay Date: 07/2017, Jody-Elise M wrote this review.
I would not normally write a review, but I felt the need to show how bad this hotel really is and I would hate people to spend their money on a place which is no where near worth it and to have their holiday ruined. Me and my boyfriend booked this h… See more
I would not normally write a review, but I felt the need to show how bad this hotel really is and I would hate people to spend their money on a place which is no where near worth it and to have their holiday ruined. Me and my boyfriend booked this hotel through Thomson and stayed here two weeks half board. There were many hotels around the same price that we paid but we chose this one due to the good reviews we have read previously. Well, it was a BIG mistake. Our first impressions on this hotel when we arrived were great. We were greeted with a glass of orange juice and the receptionists spoke great English and were friendly enough, although they didn't really go into detail about where things were and meal times. The rooms were pretty basic, but spacious, relatively clean and the beds were comfy. The room was very hot when we arrived so we tried to use the 'air conditioning' to find out it hardly worked and blew out very little cold air. Our rooms was also facing the strip so very noisy when the doors are open and not great if you're a light sleeper. Also, there was renovation outside out room every morning from 8am which consisted of drilling and hammering, so if you want a good nights sleep this hotel definitely isn't for you! We found it easy to get sunbeds almost every day by the pool, but the pool area was by far one of the worst pool areas I've ever seen. With the renovation going on throughout the day it is very noisy and the pool bar is closed so there is only one small bar to get food and drinks from if you're all inclusive, which luckily we weren't, so there are always massive queues and the all inclusive food consists of chips, chicken nuggets and burgers. We found the pool area dirty and there are lots of floating bits in the pool and we didn't see the pool being cleaned once which really put us off so we decided to go to the beach instead. The thing we found the worst was the pool 'entertainment'. EVERY SINGLE DAY there is aqua zumba in the pool starting at 11am until about midday, this makes it very hard to just sit and relax when there is a lot of shouting going on and loud music. After the aqua zumba, there is a fashion show with girls walking around the pool area showing off clothes which they want you to buy, which consists of another 30 minutes. This was very annoying and another reason we didn't stay by the pool. If you are not staying here all inclusive and want to buy drinks at this hotel, don't. We went to buy two drinks from the dar during the day which came to 5 euros for two 220ml drinks. When we went to pay, they scanned our card so they could put a charge on at the end of our stay, which is the most ridiculous system I have ever seen and I have never had it in any hotels I have stayed in before. We bought very few drinks in this hotel and ended up paying an extra 40 euros at the end of our stay so I'm guessing they add some sort of charge on as well. Now for the part I have been dying to talk about - The food. Well, where do I even start. Breakfast was okay but my boyfriend wasn't keen at all. The Bacon is soft and the sausages were white and looked like they were sweating, not very appetising at all but we could just about deal with it. Now onto dinner. An evening meal on holiday is suppose to be something you're supposed to enjoy, especially when you've paid quite a bit of money for it and lets just say we ate out almost every night and had to change a few hundred extra euros to do so, which was so worth it though. We went to dinner at 6:30 which is when it starts so you'd think all of the food would be fresh but it was far from fresh. All of the food is brought out in big metal trays and just kept on the side. There are no heat lamps or anything underneath to keep it hot so even when you're first to dinner it is freezing. the fruit tastes awful and is also definitely not fresh. All of the meat tastes awful and some of it even seems raw. They are not clearly labelled and some of them even say things like 'round meat in it's juice' which is an absolute joke! All we ate in the restaurant was pasta and chips, and this is coming from the least fussiest eater in the world. The salad bar is also terrible and not fresh and even the ketchup isn't edible! Most of it is just slop and I wouldn't even feed it to an animal. Same goes in the restaurant for the card system for the drinks as well so don't waste your money. There are many nice restaurants around which we found as the food was just diabolical and we could not stand to eat there. We did like that you could swap the evening meal to lunch, even though lunch was no better I'd rather have past and chips for lunch than the evening meal! I also wouldn't recommend this hotel if you have children and you are english. Although we don't have children, we did notice that the entertainment team are not English and do most of the entertainment in Spanish, which is very poor anyway. Not a lot to do for kids so don't go if you don't want them to be bored. One good thing I can say is that the location is pretty good and we were able to walk to siam park, even though taxis are pretty cheap too. We did spend as much time out of the hotel as possible and we certainly wouldn't recommend this hotel if you want to enjoy your stay and enjoy tenerife, which is a lovely place. This hotel could be nice, but they have a lot of work to do. Collapse
BIG let down
Stay Date: 07/2017, mumof2boyzxxxx wrote this review.
BEFORE BOOKING I HAD READ THE MIXED REVIEWS AND DECIDED TO TAKE THE CHANCE AND BOOK ANYWAY AS IT IS IN A GOOD LOCATION AND LOOKED GOOD .....BEING FOUR STAR I THAUGHT IT COULDNT BE THAT BAD ........well, here goes our experience........ the best point… See more
BEFORE BOOKING I HAD READ THE MIXED REVIEWS AND DECIDED TO TAKE THE CHANCE AND BOOK ANYWAY AS IT IS IN A GOOD LOCATION AND LOOKED GOOD .....BEING FOUR STAR I THAUGHT IT COULDNT BE THAT BAD ........well, here goes our experience........ the best points are location is central with macdonalds and variouse shops restaurants on door step , clean modern room, good maid service , great pool for kids (mine are 4 and 7) . Bad points are, bad staff attitude they pretend to not know what you are saying to suit and make you feel like you are putting them out .....on our first day i ordered chicken nuggets and a slush and was told by a very rude unfriendly woman with long hair they didnt have those thing which is untrue as the day after my husband came accross a slush machine and asked again and he was told yes ......the food in the restaurante was very poor and boring and i struggled to get anything suitable to eat most days there is very poor choice for kids and we ate out a few times or got snacks from the pool bar for tea .....the kids club is very basic but the first girl who ran it was very good with the kids (greta) our oldest son liked going at 7.30 till disco time and as no parents stayed and we were told it was fine to leave our son we would sit at the upper floor window and our older son knew we were there and he could see us ....no other parents did this , however a new girl started after a few days who spoke little english but also said it was fine to go and we pointed we would be up at the window ....on our last night our older son wanted to go to the kids club and we hadnt had our meal so decided to go to the restaurant while he was there ....my husband took him in explained we would be back soon and we were at the restaurant and was told fine so we went up stairs for food ....i wasnt happy at all with the food as it was same old boring choice so was only 15 mins max and left my hubby and younger son in restaurante to go check at kids club .......i got there and the place was empty so i thaught they were mabe playing a game at pool area or something but as i headed back out here was my son with a man i hadnt seen before which i assume was a guest and he was crying ......he had went to the toilet which is located inside the kids club and when he got out there was no one there, she had closed it early before disco for some reason so he had wandered out crying and this man had found him ....this was heartbreaking i went toreception and told receptionist and she said i dont know what you want me to do and said to my so .....you want sweet ???? isaid no thats not gona help !!! i went back to restaurante to tell my husband and here was the kids club girl with another member of staff so i asked what was going on and explained what happened and was then told you cant leave kids ?????? this is so unsafe there seems to be no rules and staff are not trained properly ....i have stayed at variouse all inc four star hotels with kids clubs and this is not a patch on them and this is no cheaper than the others we very rarely leave kids at these things and are always close by and as we were just at end of corridor and up some steps i thaught it would be fine .i will never recoment this hotel which is a shame as the location and standard of rooms exc is good it is very poorly run and does not value english customers or have good hospitality . Collapse
Many positives and negatives
Stay Date: 07/2017, Daisydaisy17 wrote this review.
First of all the hotel is in an ideal location, right on the beach, the clubs and bars right next door and then more restaurants and bars and the harbour if you walk up the other way. We were first given a deluxe room with no balcony so we requested … See more
First of all the hotel is in an ideal location, right on the beach, the clubs and bars right next door and then more restaurants and bars and the harbour if you walk up the other way. We were first given a deluxe room with no balcony so we requested to change to a room with a balcony, we had to wait until the next day but was then given a first floor standard room (still nice with all essentials) looking out onto the pool. Positives -Greeted with a packed lunch as we landed gone midnight -Clean, spacious rooms -Breakfast nice with lots of choice -Lunch ok -Bar snacks available throughout the day and made quickly -Bar staff friendly with banter -Cocktails nice -No issues with ordering multiple drinks at once like some places when all inclusive -Free and good aircon -Activities throughout the day and different entertainment every night -Always managed to get a sunbed at the pool no matter what time it was -Spa and gym in hotel -Nice roof terrace Negatives -Not really told any information on arrival -Dinner was random with things often labelled incorrectly (this could be a major issue for someone with allergies, eg fish pizza labelled as mushroom pizza!!) -Restaurant staff don't converse with the English -Loud building works going on right outside our room the whole holiday -Pool bar in refurbishment which meant big ques at inside bar -Language barrier sometimes with the entertainment -No inflatables allowed in pool, only balls? No bats either, just balls -The pool doesn't actually have a deep end with the deepest bit around 5.5ft, also the children's pool had lots floating in it however this was from a tree above it Collapse
Couples first holiday
Stay Date: 07/2017, shannonwhittaker16 wrote this review.
Me and my boyfriend came to this hotel for our first holiday together, upon arrival around 6pm on the 11th July, the young lady behind the desk(didn't catch her name) was very polite, greeted with a welcome drink of refreshing juice, was definitely n… See more
Me and my boyfriend came to this hotel for our first holiday together, upon arrival around 6pm on the 11th July, the young lady behind the desk(didn't catch her name) was very polite, greeted with a welcome drink of refreshing juice, was definitely needed after spending the day travelling.. checked in, paid a deposit for the safe (normally a deposit means gets the money back but didn't). Good points: - polite staff - breakfast - cocktails - hot snacks during the day - balcony view - cleanliness - averagely quite - spa - pool - sun beds - shower/bathroom - good distance to beach/bars/clubs/restaurants Bad points: - evening food was disgusting - repetitive food everyday - kids entertainment repeated the same night with the same songs (try mixing it up a bit, example - I am the music man, we are the captain hero's, cha cha slide) - on arrival checked into a dirty room - prices high in vending machines - cheap beds - cheap linen Overall rating I'd give this hotel would be a 3/4, would be a 5 if half the negative points didn't happen. Would we come again? 70, but not in a hurry. Collapse
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