(Costa Adeje (Tenerife))
4 4 Star:
Search for room availability
Situated on the seafront of Costa Adeje, one of the most symbolic tourist centres of the Canary Islands, the Hotel Troya is perfectly located for you to enjoy the mild tropical climate of the island of Tenerife at any time of year. Following a complete hotel renovation in 2013, all rooms are outward-facing, soundproofed and fully-equipped with modern facilities.
The hotel features a bar restaurant, extensive landscaped gardens, swimming pools and a wide range of sports facilities which will make your stay on the island pleasant and entertaining.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioned Public Areas
- Air Conditioning
- Room Service Not 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Open from: Dec
- Free: Yes
- Treatment Rooms
- Tennis Free: No
- Sauna Free: No
- Solarium Free: Yes
- Gym Free: Yes
- Name: TENERIFE SOUTH-REINA SOFIA
- Distance: 15 kilometres
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:30
- Monday to Friday: 10:30
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Guide dogs only
- Nearest Airport Name: Tenerife South-Reina Sofia Distance: 15 kilometres
To view our full selection of accommodation in Playa Las Americas, Costa Adeje & Playa Paraiso, view our hotels in Playa Las Americas, Costa Adeje & Playa Paraiso page.
TripAdvisor Traveller Rating
- Overall: based on 1137 reviews
- Sleep Quality:
Great hotel, excellent location.
Stay Date: 10/2016, jockyatwigston wrote this review.
My wife and I were offered this hotel by a well known travel agent after our initial choice was overbooked. On looking at reviews earlier in the year we were unsure as to whether to accept it but it looked a good hotel so we went for it. I`m so glad … See more
My wife and I were offered this hotel by a well known travel agent after our initial choice was overbooked. On looking at reviews earlier in the year we were unsure as to whether to accept it but it looked a good hotel so we went for it. I`m so glad we did. We had a junior suite on the second floor with one balcony giving a pool view and another balcony giving a sea view. There was absolutely nothing to cause concern about this hotel. The staff were friendly and attentive, the room was kept spotless, food was fresh and of a good variety and the location, just 50 yards from the sandy beach, could not have been better. There were plenty of sunbeds and although they may have been a little close together, I would imagine that this was probably due to other reviews complaining that there weren`t enough resulting in the management providing more. I read earlier reviews where the authors seemed to complain about little things such as the dining room and bar area being busy. What do they expect of a hotel as big as the Troya. We were always served quickly and never once had to wait for a table in the restaurant even though the hotel was full. All staff were friendly and really seemed to enjoy working at the Troya and made our stay very enjoyable. We would definitely use this hotel again and I would urge anyone thinking of doing so to ignore the negative reviews and enjoy the hotel for the excellence it offers. Collapse
Stay Date: 10/2016, Ian H wrote this review.
Spent a week 13-20th October. Location was great across from beach and not far from seafront. Accommodation was spacious with a small balcony this was not an issue to us. We found all the Staff very helpful and very frendly. We both enjoyed all the… See more
Spent a week 13-20th October. Location was great across from beach and not far from seafront. Accommodation was spacious with a small balcony this was not an issue to us. We found all the Staff very helpful and very frendly. We both enjoyed all the various food selections. The Bar service we found OK and only waited once 15 mins to get a drink. The staff on reception always gave us good advise and help. A day before leaving we took the offer of a packed lunch and was greatly supprised. One night we even had a birds of prey show. We will return to Troya Hotel. Collapse
Disappointing, not very friendly. Did we really want a drink? Small rooms UK economy motel standard.
Stay Date: 10/2016, yvettehaines wrote this review.
When we book our holidays, we spend a bit of time choosing an hotel that we think will offer us a bit of luxury, a bit of pampering, we like All Inclusive. We like to kick back and relax, get away from the every day stresses and strains. We like to h… See more
When we book our holidays, we spend a bit of time choosing an hotel that we think will offer us a bit of luxury, a bit of pampering, we like All Inclusive. We like to kick back and relax, get away from the every day stresses and strains. We like to have a nice drink by the pool and with our meals, we like to relax in the evenings in a comfortable chair. We like to have the choice to be involved with the evening entertainment, or not. We like to have pleasant interaction with pleasant staff at the hotel. Yes we have hit that certain age. We use online booking companies to find what we are looking for, we choose our flights independently and we look for the best options in car hire. Yes, we take a bit of time. We look at TripAdvisor and take some of the bad comments with a pinch of salt. We are realistic with regard to our expectation. If you are like us, DO NOT CHOOSE THIS HOTEL, you will be very disappointed. We booked a superior room with sea view and Club Alexandre. We paid A LOT of money for our 2 weeks away in the sunshine of Tenerife, in what looked to be a lovely Hotel Troya. To be honest, we could have gone to Mexico for less but didn't want the long haul flight. We arrived mid afternoon, the reception was lovely, stylish and clean, the reception staff were happy and friendly. This is where pleasantries ended. Our room was on the 7th floor, we went in and straight away our hearts sank, it was tiny, just enough room to walk around the beds (they were together as a double). The balcony was the smallest I have seen, sea view if you turned your head 90 degrees, enough room, just, for both of us to sit down. Our main view was the bar and entertainment stage and the Hotel Gala next door. The bathroom was not clean, tiles were chipped, the bath was rusty and the silicone seal around the sink was coming off, the towels had holes in them. We were so disappointed we went back to reception to check we had the right room. Sadly, yes we did and there was no upgrade option. Well, at least we had bath robes and slippers. So, we decided to go for a drink at the bar. Another disappointment, after a 15 minute wait in a queue, we were served by the most sour faced bunch of bar staff who scowled in disgust that you should want a drink. The card system for charging accounts was cumbersome slow, in the time it took to serve one person with this system, on the usual wristband style they could have served 3 people, hmmm. It was not unusual to wait 20+ minutes in the evenings to get a drink, it was NOT high season. If you asked for more than one drink, you were almost accused of committing a crime of alcohol theft by the bar staff, how dare you! On the few occasions we tried to have a chat with the staff, it was as if they were afraid to get caught talking. In the end we gave up... we had paid for All Inclusive... but it was a far more pleasant experience to go to a bar out of the hotel. GREAT MONEY SAVER FOR ALEXANDRE HOTELS. The dining experience. The restaurant was very brightly lit, especially in the evenings. It was a bit like sitting in a motorway service area. The layout was chaos, getting food was like playing Super Mario Carting, we saw several accidents of people bumping into each other and staff dropping plates by people barging them. Then there was the staff, not really very friendly unless you were Spanish or could speak fluent Spanish. One in particular named Medina, really didn't like British people, he was obnoxious and ignorant to us on numerous occasions for no reason we could make out. He would ignore us or walk the other way, often his staff had to ask him to take our card, until then we could not be served a drink, sometimes it would take 15+ minutes. We observed him be very rude to a group of 5 young British folks, for no other reason than they dared to sit on a table that was laid for 8 people, he made them move, they found it very uncomfortable coming in to dine following that. To be honest, we didn't find it a comfortable experience dining there when Medina was in charge. When he was not there, the staff were far more happy and relaxed. We will however, congratulate the hotel on the food. It was very easy to eat healthily, plenty of fish, meats and salads. Plenty of vegetables, fresh fruit and the bread selection was good. You could of course have chips and cake if you wanted. The almond cake at breakfast was most excellent. Spanish wine is renowned in the world for being rather good. The wine in the hotel on All Inclusive was RANK at best. Cava was by far the best option. Every other hotel we have stayed in offers Cava at breakfast, we saw it out 2 times, then you had to be quick, it was gone fast (as you can imagine). We had a look at the wine list, it was mediocre and uninspired, come on... do better. As I said previously, we were not in high season, why was it so hard to get a sun bed? The hotel supposedly operated a policy of 'no towels on sunbeds to reserve them in the morning', but did not enforce it. Some folks put down towels and didn't use the bed until well after lunch, selfish. The pool area was very small for such a large hotel and not really well equiped with the number of sun beds, I would hate to see the bun fight in high season. The entertainment was insulting at best, karaoke singers reading lyrics off their smart phones, singing in fake pseudo-Spanish voices, how many times can you kill 'I just called to say I love you'? Other entertainment was odd circus acts and snakes. There was no where to escape, the entertainment was by the bar, the seating was uncomfortable patio chairs and tables and a couple of wicker sofas. There was a bar inside with comfortable chairs, but needless to say it wasn't open. There was no point taking a drink and sitting on our balcony as we were directly over the entertainment stage and bar. Our option, sit in our room with the door closed (no) or go out (yes), but we had paid for All Inclusive... Ahh, bed time, chance to recharge the batteries. No chance. The air conditioning was so noisy that it was not possible to sleep with it on, with it off it was hot. We were lucky though, we had air conditioning, basic rooms apparently do not. Then there was the clubs over on the strip, which went on until 6am every morning, so the option of sleeping with the door open was not on. My advice, take ear plugs. During our stay of 2 weeks, the sheets were changed 2 times. The bathroom was never properly cleaned. The towels were old and often had holes in, the same bathmat was put down day after day and was only changed along with the sheets (I used a marker on the sheets and towels to check). There was a coffee maker in the room, which we thought was a nice touch. Once the complimentary 4 coffee pods ran out it was 5 euros for a box of 10 pods. We were on All Inclusive... coffee was free from the bar, if you could get served. This type of coffee pod was not available in the supermarkets, believe me, we checked them all. Come on... The health spa was a very pleasant space, we did enjoy the use of this. However, it was not well maintained, there were tiles missing in the main spa pool with sharp edges in the jacuzzi seats at the far end. One of the waterfalls and one of the jacuzzi loungers in the main pool were not working. Not all of the feature showers were working. The tiles in the Turkish steam room were coming loose and some were missing, the lights were dim and needed replacing. The sauna was disgusting, every time we went in there it smelt of urine, was someone using it as a toilet? This hotel has a 4 star rating, I imagine this is based on facilities available like 24 hour reception etc. It is not based on quality, Travelodge in UK offers a better standard of room. The hotel advertising states that Hotel Troya is the only one in the Alexandre group that offers All Inclusive. I believe they should stop, they do not do it well. There is a distinct lack of graciousness and generosity in this hotel, even common courtesy from the bar and wait staff. What I think escapes the management and staff of this hotel is that on All Inclusive we have already paid A LOT OF MONEY to be staying at their hotel. We are not trying to steal drinks, or eat too much food. If we want it, we can have it OK, we have paid for it in advance. This is by far the worst All Inclusive hotel I have stayed in. I am not particularly interested in a management response, I have read the reviews, the good the bad and the ugly. It seems there is a refusal to accept that things are wrong here, let alone address any of the problems. The card system is just not working, some of the staff behaviour is questionable, especially management staff. If you like a little bit of luxury, if you like good customer service, if you like no hassle relaxation. If you like an hotel that gets along well with 'well behaved Brits abroad' DO NOT VISIT THIS HOTEL, you will, like us, be very disappointed. Collapse
Stay Date: 10/2016, Dean G wrote this review.
Outrageous! Stay clear.... I paid for all inclusive and got completely the opposite! No waiters or service you have to queue for drinks and food! Staff are rude and feel like I have to justify getting a drink or a bite to eat. My evening meal was als… See more
Outrageous! Stay clear.... I paid for all inclusive and got completely the opposite! No waiters or service you have to queue for drinks and food! Staff are rude and feel like I have to justify getting a drink or a bite to eat. My evening meal was also not cooked (chicken was uncooked in the middle). For the money paid you could do a lot better and shall be contacting the travel company for a refund! Collapse
Stay Date: 09/2016, Silvana J wrote this review.
Hotel Troya is a great hotel to spend a vacation here. Nice location on the beautiful dark sand beach this hotel is a real place for taking a great time here. Hotel have great surrounding and great fascilities for everyone
Hotel Troya is a great hotel to spend a vacation here. Nice location on the beautiful dark sand beach this hotel is a real place for taking a great time here. Hotel have great surrounding and great fascilities for everyone Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2016
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.