The Surrey Hotel
4 4 Star:
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The Surrey Hotel is ideally located in Manhattan’s Upper East Side, just minutes away from Central Park, Times Square and the fascinating Museum of Modern Art. The 77th St. underground station is also just 3 blocks away from the hotel, meaning you can navigate you way around the city with ease.
All of the rooms at The Surrey Hotel are spacious and modern in design and come with a whole host of amenities to help you feel at home. All rooms feature an iPod docking station, a 37 inch flat-screen LCD TV, a minibar and a private bathroom with bath products from Mitchell and Peach.
After a busy day of sightseeing, chill out on the rooftop garden with a cool drink or visit The Café Boulud for delicious on-site dining. The hotel also has a full-service spa and a 24 hour fitness centre, meaning you can reenergise at any point in the day.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Concierge Desk
- Room Service Not 24hr: Yes
- Treatment Rooms
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 30.6 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 30.6 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 1730 reviews
- Sleep Quality:
Thanksgiving in NYC
Stay Date: 11/2016, Stevie_Gadsby wrote this review.
We visited NY for my mums 50th birthday and for thanksgiving. The Surrey was fantastic, the rooms were so spacious and the beds so comfortable! The shower was so powerful which was great after a long day of exploring the city! We would walk anywhere … See more
We visited NY for my mums 50th birthday and for thanksgiving. The Surrey was fantastic, the rooms were so spacious and the beds so comfortable! The shower was so powerful which was great after a long day of exploring the city! We would walk anywhere we wanted to go which was lovely especially as the hotel is so close to Central Park we would explore through there! I can't thank Morgan Rae at the front desk enough, she was lovely super helpful at pointing places out and giving us information! Also I couldn't believe house keeping would come around again in the evening to re make the room if it was messy an top up for complimentary water was great! Everyone was polite there an I would definitely stay there again & recommend to family an friends visiting NYC Collapse
Stay Date: 11/2016, deborahgE5271YZ wrote this review.
My friends were trying to convince me that The Surrey is the best hotel to stay in when visiting NYC (now that I no longer live there). My room was generic and sub-par especially compared to my friends' rooms and we paid the same price. The staff was… See more
My friends were trying to convince me that The Surrey is the best hotel to stay in when visiting NYC (now that I no longer live there). My room was generic and sub-par especially compared to my friends' rooms and we paid the same price. The staff was less than pleasant with the manager being rude. I will return to The Gansevoort and The Palace as they are of a much higher quality and make for a better visit. Collapse
Outstanding hotel in nice neighborhood
Stay Date: 11/2016, FrequentTraveller090 wrote this review.
This is my second stay at the Surrey. It is a nice, cozy boutique hotel on a quiet side street between Fifth Ave. and Madison Ave. The first thing that attracted me to return and didn't disappoint was the hospitality of the staff. Secondly, the beds … See more
This is my second stay at the Surrey. It is a nice, cozy boutique hotel on a quiet side street between Fifth Ave. and Madison Ave. The first thing that attracted me to return and didn't disappoint was the hospitality of the staff. Secondly, the beds are so very comfortable. I enjoyed three nights of really good sleep. It is worth coming to the Surrey for the bed alone. The third factor that will bring me back to the Surrey is the location. It is quiet but easily accessible to the life and activity of midtown, the beauty of Central Park and the fine shopping on Madison Ave and other nearby streets. I highly recommend the Surrey. Collapse
Love this place
Stay Date: 10/2016, Trip718 wrote this review.
I stayed here in advance of an event nearby. I was having a tough day: no breakfast or lunch and I had so much work. They were super nice and the rooms are amazing. I felt renewed when I left and I'm so glad I stayed there. Special place and great… See more
I stayed here in advance of an event nearby. I was having a tough day: no breakfast or lunch and I had so much work. They were super nice and the rooms are amazing. I felt renewed when I left and I'm so glad I stayed there. Special place and great location. Midtown is a bit of a distaster these days so this is a great option. You can be in midtown in 5-10 mins. Collapse
A beautiful hotel, but we were let down so dramatically
Stay Date: 09/2016, Jan M wrote this review.
We booked a 4 night stay in one of The Surrey’s Grand Deluxe Salon rooms many months before we arrived in NYC. We were celebrating a milestone anniversary and wanted to stay somewhere special. The hotel is extremely impressive. When you arrive you i… See more
We booked a 4 night stay in one of The Surrey’s Grand Deluxe Salon rooms many months before we arrived in NYC. We were celebrating a milestone anniversary and wanted to stay somewhere special. The hotel is extremely impressive. When you arrive you immediately feel the air of extravagance – with a magnificent façade; a grand art deco entrance; al fresco dining on the street outside; catering for some very elegant clientele; polite, efficient and well-dressed porters; and well-spoken front desk staff. The lady at the front desk was very friendly and efficient. She provided all the required information, about the hotel and the location, and did so very calmly. The porter took the bags to our room. The problems started when we stepped into our room. We expected a large bathroom, with 2 basins, and a large lounge area, with two 2 seater couches. It’s not what we got. We unpacked our essentials and thankfully also found the room floor plan that we’d printed when we made our online booking. The plan confirmed that we were not provided the room that we’d paid for. We spoke with a gentleman at the front desk who informed us that our room was indeed a Grand Deluxe but also that some of these rooms are configured differently. He said that our room was at the corner of the hotel, therefore L-shaped, with smaller bathrooms, but that the overall room sizes were the same. He also noted that our room was provided on the basis that we asked for a quiet room, and this one was not facing the busy road below. I know that we didn’t make a room preference, as that would have shown on our booking. But he did say that he could move us, if we wanted 2 sinks. We went for walk around the block and agreed that it was only right that we should be provided the room we paid for. We asked to see a Grand Deluxe room that was not on the corner of the building and were shown a room diagonally across the corridor by a lady from the front desk. It matched exactly the configuration on our floor plan, and was much larger than the room already allocated. We arrived back at reception, where we asked to be moved. The gentleman told us that he could move us the following day and suggested that we shouldn’t unpack. That was a preposterous comment. I insisted to be moved there and then into the room that we’d just seen, and that was obviously vacant. New room keys were configured and we moved ourselves. The hotel out of courtesy should have organised this but after nearly a full day of travelling we just didn’t have the energy to discuss the matter any further. We had a number of other problems. A blocked toilet which resulted in water pouring out onto the bathroom floor. The room fire alarm beeping intermittently due to a flat battery. Thankfully both were fixed quite quickly. We were only provided soap in the room on the 2nd day. The toiletries were only renewed twice. We were also only provided water twice, on one occasion we paid $14 for a bottle of water from the minibar because we were so thirsty. And everyone struggled with the lifts that seem not to want to accept anyone’s room key. There’s obviously a knack to working them. The hotel has many positives though. The Grand Deluxe Salon is a big room at the price on the very trendy Upper East Side. The furniture is French style and there’s plenty of it. There’s an ample mini bar in the room, a B&O system 5 Bluetooth speaker, and a brilliant lighting system. Contrary to what we were told by the gentleman at the Front Desk, we did not hear any noise from the street below. The hotel is littered with original artworks, and these were changed while we stayed. The hotel also has a terrace bar with views across NYC. The bar gets quite busy and it’s quite difficult to get a seat, mainly because the tables are organised with seats of 4 and 6 so, unless you want to share, it gets quite awkward. It’s a brilliant location for The Met, the Guggenheim, Cooper Hewitt, other galleries. Not only does it have its own bar (Bar Pleiades), and Michelin starred restaurant (Cafe Boulud), you also have Bemelmans Bar at the Carlyle across the road – excellent for cocktails & jazz. And of course the area is littered with great restaurants and haute couture boutiques. Central Park is only a block away and the subway just 2 blocks away. Although this is a top class hotel in a great location, it’s not what we expected. It’s a bit rough around the edges. We sensed a certain pretentiousness about the place. The focus seems to be on locals and regular customers rather than on tourists who pop in for a few days at a time. And we were really disappointed in how we were treated on arrival. It’s unforgivable. Collapse
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