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The 4* Scandic Palace hotel is situated in Copenhagen’s historic town hall square in the heart of the city, just 15 minutes from the airport and within minutes of all Copenhagen’s major attractions such as Tivoli Gardens and the famous shopping street Stroget.
Each of modern and contemporary designed rooms at the Scandic Palace hotel are equipped with TV with movie channels and a work desk, hairdryer, iron, ironing board, trouser press, safe deposit box, mini bar and tea/coffee making facilities.
In keeping with the rest of the hotel the Scandic Palace Restaurant offers innovative dishes which are always made using fresh ingredients and a selection of organic products. The restaurant offers stunning views overlooking the town square the is a great place to unwind and relax in after a busy day of sightseeing.
To view our full selection of accommodation in Copenhagen, view our hotels in Copenhagen page.
TripAdvisor Traveller Rating
- Overall: based on 1779 reviews
- Sleep Quality:
Stay Date: 12/2016, scmk3000 wrote this review.
Don't get me wrong, I understand you get what you paid for and I can be delighted with 5-star luxury but would also be happy with a good 4 star so long I feel I'm staying in a 'home' from home with staff providing a reasonable service and make me fee… See more
Don't get me wrong, I understand you get what you paid for and I can be delighted with 5-star luxury but would also be happy with a good 4 star so long I feel I'm staying in a 'home' from home with staff providing a reasonable service and make me feel welcome. I chose the Scandic Palace based on its location. From their photos it looked more than ok and when I got to the front after mistakenly gone to the bigger building 10-15mins south of the centre, I was happy to be here. Location cannot be beat - I thought I chose well. But it went downhill quite quickly.. It was quite late when we got here, greeted by a sloppily dressed gentleman but seemed OK, perhaps just a bit young - got assigned to 414, a superior room, and duly went up with our luggages. It was almost midnight by now. No offer for help with luggages nor direction to room. No big deal. We never asked/accepted when we get to hotels anyway. Got to the room and to our surprise, the room was NOT made. The king size bed was more than obvious it had been slept in with glasses by the bedside half empty. I thought someone was using the room so quickly backed ourselves out and went back downstairs. Told the same gentleman and he did apologise but his tone was beyond nonchalant - he said due to high season the hotel was fully was booked. Though he could offer us a twin room and change us to a king room next day. We weren't too happy now at this point and asked if someone could make the room - nope! Staff were all gone apparently....a hotel without cleaning staff?!? Alternatively he could offer a king bed room in a basic room and these choices are the only ones he could offer. That's not good we said. We booked and paid for a king size bed in a superior room and that what was we expect to stay in. All this time he was talking while staring at his monitor. No sincere apology no real care or fair treatment. Could we cancel our booking so we could go stay somewhere else? Nope! You could cancel but you prepaid so no refund, he said. How about another hotel of theirs? May be but it's peak season and they would not have a good room, he claimed. We were pretty stuck and I said 'do you know how unhappy we are right now?' A typical rhetorical question and to my surprise he said 'no I don't actually'. What???? Could I speak to your manger? Nope he is not here and I am the only front of house at this time, he claimed. What the hell? No cleaning staff no manager? Are they serious? At that point my other half was FUMING! But I was beyond tired to even think straight so I conceded and accepted the twin room for the night but asked for the manger to come and see us at mid-day tomorrow. Yes I am in a single bed at the moment doubtful anyone would turn up tomorrow but will see. Don't get me wrong the hotel is really in a great location and the room is big for a city hotel but the decor is quite outdated and a bit dusty and the heating doesn't seem to warm up even at full blast for two hours. Little things like broken bin and ikea quality bathroom and main area furniture with old carpet and red curtains and brass-leaves chandelier.... I would say this is a good 3-star at best so you are really just paying for location in my humble opinion. If you don't care about services (even of the basic level) and don't care about little things that one would expect from an allegedly a 4-star establishment...by all mean book ahead. Collapse
Stay Date: 12/2016, Paul M wrote this review.
Checked in for my birthday weekend. First of all we were given a key for someone elses room which was occupied. Went back to reception. They did not have the quality room we had booked. Had to settle for an inferior room with twin beds not double. To… See more
Checked in for my birthday weekend. First of all we were given a key for someone elses room which was occupied. Went back to reception. They did not have the quality room we had booked. Had to settle for an inferior room with twin beds not double. Told we can probably move rooms tomorrow. Terrible start to my birthday trip and first taste of Denmark and Copenhagen. Cannot recommend this to anyone. Collapse
Good Location, Lovely Hotel
Stay Date: 11/2016, Nate H wrote this review.
Great Location, nicely refurbished hotel. But the rooms seem a little half renovated and I think could do with a refresh, for example the floorboards and carpets. Lovely building and overall experience though.
Great Location, nicely refurbished hotel. But the rooms seem a little half renovated and I think could do with a refresh, for example the floorboards and carpets. Lovely building and overall experience though. Collapse
One of the best hotels in Copenhagen
Stay Date: 11/2016, Jonas H wrote this review.
Since more than two years this has been my standard hotel in Copenhagen, with maybe 40 nights per year in the city. Before that, I tried many different Copenhagen hotels, such as Hilton, different Radisson hotels, different Scandic hotels and at leas… See more
Since more than two years this has been my standard hotel in Copenhagen, with maybe 40 nights per year in the city. Before that, I tried many different Copenhagen hotels, such as Hilton, different Radisson hotels, different Scandic hotels and at least a handful of others. Scandic Palace is by far the best of them all. The rooms are nice (and most of them are fairly big compared to similary priced hotels in Copenhagen), and does not have the traditional old Scandic design. The staff is always nice and helpful, and, unlike many other Scandic hotels I have tried, you always feel welcome here. While the location are nice and central, it does have the disadvantage that it can be fairly noisy - especially at weekends. I always like to sleep with an open window, and with a room facing the street it can sometimes be too loud. If this could be a problem for you, ask for a room with a window on the other side of the hotel. The breakfast is, as normally on Scandic hotels, good - and it is always included in the room price (a few years ago that was not the case). There is a small but nice bar, and a restaurant as well as room service. The menu is however also Scandic style, and I usually goes to one of the many other restaurants that is within a very short walk from the hotel. Collapse
Scandic Palace & Copenhagen
Stay Date: 11/2016, Spitfire1411 wrote this review.
We booked the hotel based on reviews and location and we were not disappointed. Flew in from the UK on Ryanair who had the worst cabin crew I have ever seen on duty. Totally bored with what they were doing and wandering up the aisle mumbling when su… See more
We booked the hotel based on reviews and location and we were not disappointed. Flew in from the UK on Ryanair who had the worst cabin crew I have ever seen on duty. Totally bored with what they were doing and wandering up the aisle mumbling when supposed to be offering customer service. Anyway enough of them. Landing and luggage collection was fine and we took the metro from the airport to Norreport in the city centre. You can buy tickets in the airport near the luggage collection areas. Really easy to use. Follow the signs and head up to the metro where your journey will take no more than 15 minutes. Its then about a 10 minute walk through busy streets to the hotel. Probably easier and cheaper to get a train from the airport to the main station which is closer to the hotel and easier to get to. The hotel stand on the town hall square and is an imposing building. There is a lot od construction work happening in Copenhagen but dont be put off by this. Check in was very easy and handled well. Our room on the 2nd floor was a superior plus and was very spacious, our friends booked a standard room and that was tiny in comparison. Even though we looked out over the square the "bells" were not an issue. The balcony is small - more a juliet balcony in reality. The bed was huge and comfortable but the duvet was a tad smaller than the bed so that made for some duvet tug of war! We had a separate bathroom and a huge shower room as well as a walk in area that doubled as wardrobe and a place to store luggage. Breakfast is excellent plenty of choice (hot and cold) and we were never rushed or felt that we had to get down early to get a seat. All staff were polite, smart and friendly. We had left our travel plug but reception provided one for us. I have been in some hotels where rather than lend you one the policy is to sell you one for a high price, so this was a nice touch. Location wise I dont think you can beat this as it is central for everything. We ate out most nights but had a few beverages in the bar. We walked everywhere in the city so didnt buy a Copenhagen card. We did visit Rosenborg, Amelienborg and Christiansborg as well as taking a trip on the train to Helsingor to see Kronborg Castle which was the inspiration for Hamlets castle. The train ticket cost 130DKK and gave 24 hours travel on bus,train and metro. Eatng out was relatively expensive and I wouldnt say we had any stand our meals, good but nothing extraordinary. I'd recommend the hotel and suggest you upgrade to a superior plus for a view over the square. Collapse
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