The Ritz Carlton
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The Ritz-Carlton Kuala Lumpur is set in prestigious Golden Triangle district and offers easy access to the trendy, upscale business and entertainment hub of Bukit Bintang.
The Ritz-Carlton, Kuala Lumpur is the city's first full butler hotel featuring 365 guest rooms and suites. The fresh style of The Ritz-Carlton, Kuala Lumpur is influenced by a variety of themes reflecting Malaysia's diverse artistry of ethnic cultures. The dark toned woods with angular designs reflect masculinity while details like brass inlays add a touch of elegance. Rich earthy tones in the carpet and wall coverings are used to create a cosy, warm ambience, while hidden modern technologies add a modern yet subtle flair.
Rooms start at Deluxe and feature Skyline views of Kuala Lumpur, marble bathroom with separate shower and tub, rainforest shower heads, high-definition flat panel televisions with DVD/CD player and re-designed work station with spacious writing desk.
To view our full selection of accommodation in Kuala Lumpur, view our hotels in Kuala Lumpur page.
TripAdvisor Traveller Rating
- Overall: based on 633 reviews
- Sleep Quality:
Would've gotten a 5 star from me if it wasn't for the substandard housekeeping and the confusing concept of the "butler"
Stay Date: 05/2017, TravellingMom85 wrote this review.
To begin with, my review will be based of my experience and needs as a traveller travelling with a family (2 adult, a 2yo and a 5yo) Stayed in the deluxe room for 2 nights from 19th of May -- 21st may 2017. Before the arrival date, i was contacted… See more
To begin with, my review will be based of my experience and needs as a traveller travelling with a family (2 adult, a 2yo and a 5yo) Stayed in the deluxe room for 2 nights from 19th of May -- 21st may 2017. Before the arrival date, i was contacted via email by Cank asking in detail on the things i would like to request eg room deco etc prior to arrival which to me showed hospitality and gives me a good first impression from the RCKL. Check in was fast and smooth from thdrop off pointwith a helpful door men and vijay, the person who helps me with the luggage. During check in i met cank in person who was a very nice and friendly lady and were escorted to the room by her. I was then told that we would have a "butler presentation" shortly. Bags arrived to the room some 30--45 minutes later. A lovely cake and a mother's day card were on the table with a nice decoration throughout the room with rose petals. I must give credit for this effort and we liked it very much:) A lady named kee wei came in later and introduced herself as our butler and began the presentation. To me the "butler presentation" was a very basic information explaining about the mini bar, expresso machine, which we already would've known and i think only took 5 mins in total. I was hoping she would explain to us about the ritz kids activities or the complimentary in room dining for child 2 years and below (which we later found out ourselves quite late during our stay while was browsing the i room menu) as i thought having the butler concept was suppose to mean a more personalised care. Anyways, i didn't really feel that way and i think that the butler button on the phone is more like an operator who transfers your call to the specific department. The health club was amazing, and so were the staff just to name a few who i can remember: baizura (who made a last minute arrangement for my kids activity under the ritz kids) putu (were very helpful at the pool, lending my husband a hand in inflating my daughter's pool float) Breakfast: I think the choice of food is good, not as variable as shangrila KL , the staff were polite but sometimes i feel that they are understaffed as we had to look out many times for someone to attend to us for extra tea or extra cutleries. But overall we enjoyed it. Now the reason why i rated this hotel a 4 star (wanted to rate it 3 initially but because the other staff was super nice and polite!) is because of the housekeeping. When we returned to our rooms at 1pm, the room was still not made and i had to call them up for housekeeping. By the time they came, my kids were actually very sleepy and we had to walk out and let them sleep in the stroller instead of sleeping in the room which really annoys me :( And i also learned later that there was indeed had a turned down service (i was actually wondering from the 1st night we were there) which was not done during our 1st night. I got to know it by accident as we need to clean a spilled milk the following night at around 9.30pm , called up for housekeeping and the housekeeping staff suddenly started to clean up the whole room and bathroom (without informing me that it was a turndown service) and there i was with 2 sleepy kids having to wait till they are done cleaning probably about 20 --30minutes. Again disturbing our rest time and leaves me annoyed. I never had any 5 star hotel missed its housekeeping before and this experience is really disappointing. As a traveller travelling with small kids, it is very important for me to have someone help tidy up the room a little bit. Shangri la would have made our rooms at 10am and turn down before 7pm as a family with small kids. Just hope that they will improve the housekeeping in the future. All in all, we enjoyed the extra amenities (the chocolates n fruits for the kids a d me) , the hotel facilities, friendly smiles and greetings (which can be seen everywhere really) from the RCKL staff, the nice room deco and the spacious clean room. Might be back to see some improvement. Collapse
Excellent service and very friendly staffs!!!
Stay Date: 05/2017, rickyr726 wrote this review.
All this years all my stay was very excellent.Service was superb and big thanks to Ms Mae Ling & Ms Tanzie and all the front office team. I have no complaint about the hotel and the service. Not forgotten the reservation team who always recognize me … See more
All this years all my stay was very excellent.Service was superb and big thanks to Ms Mae Ling & Ms Tanzie and all the front office team. I have no complaint about the hotel and the service. Not forgotten the reservation team who always recognize me whenever i called for my reservation. Thank you so much guys. Collapse
Wonderful service at the Ritz
Stay Date: 05/2017, Tryggvason wrote this review.
Amazing staff at the Ritz Carlton in KL. At check-in the met me and arranged the check-in in the room. Special designated Butler makes sure all is in perfect order with your room. Very good conference facilities, and very helpful support staff in … See more
Amazing staff at the Ritz Carlton in KL. At check-in the met me and arranged the check-in in the room. Special designated Butler makes sure all is in perfect order with your room. Very good conference facilities, and very helpful support staff in the conference center. Great fitness hall with quality equipment. Thanks for the stay. Collapse
Stay Date: 05/2017, Hidayat S wrote this review.
I recently stayed over the weekend at the Ritz-Carlton KL and it was truly an amazing experience. From the food, decor of the hotel and not forgetting the excellent service! I was welcomed by Wei Kei, a guest recognition officer upon checking in. I w… See more
I recently stayed over the weekend at the Ritz-Carlton KL and it was truly an amazing experience. From the food, decor of the hotel and not forgetting the excellent service! I was welcomed by Wei Kei, a guest recognition officer upon checking in. I was so surprised with Wei Kei's presence as I have thought that she was one of the many customer service officers who will email you, prior to check-in, to confirm if you require a hotel pick-up. Little did I know that she was our personal guest recognition officer. She was completely attentive to our needs throughout our stay and I was truly impressed with her service. Thanks Wei Kei for making us feel pampered and welcomed! I will definitely be staying in Ritz-Carlton KL again! Collapse
Huge improvement, Exquisite service
Stay Date: 03/2017, MiraPenang wrote this review.
Our first stay here for a few years. Completely changed after their renovation. We are always keen to try Club Lounges and found this one to be another great KL club lounge. Food and service culture were both excellent. KL really has some wonderful h… See more
Our first stay here for a few years. Completely changed after their renovation. We are always keen to try Club Lounges and found this one to be another great KL club lounge. Food and service culture were both excellent. KL really has some wonderful hotels for weekend getaways and this is one of the best. Not cheap at all but we believe it is worth it for relaxation and pampering. Lounge staff were absolutely wonderful. Always available and so enthusiastic. The Cobalt Room and famous Lobby Lounge just in front of it were also wonderful. We tried the buffet breakfast and were not disappointed. The Lobby Lounge afternoon tea is not to be missed but reservations are necessary on weekends. Many thanks to all staff for their warmth and enthusiasm. Collapse
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