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Offering some of the best views of Atlantic Ocean, The Ritz Hotel, Cape Town is a very popular place to visit. With affordable yet stylish accommodation, the hotel is a great base for guests who want to get out and explore what Cape Town has to offer.
Each of the guest rooms at The Ritz Hotel, Cape Town are warm and welcoming and have great views out to the ocean or the city. All rooms are fully equipped with everything you could need for an enjoyable stay here, including air conditioning, satellite TV, hairdryer, tea & coffee making facilities and telephone.
There’s also a great swimming pool and Jacuzzi onsite for guests wanting to relax even more, and a wide selection of bars and restaurants nearby for you to choose from.
To view our full selection of accommodation in Cape Town, view our hotels in Cape Town page.
TripAdvisor Traveller Rating
- Overall: based on 768 reviews
- Sleep Quality:
Poor Form by Cape Town Ritz Hotel - Cant Honour their Bookings
Stay Date: 12/2016, Jaryd W wrote this review.
In September 2016 I booked I one night stay at the Cape Town Ritz Hotel in Sea Point for the night of 22 December 2016 as I am attending a function in the area. I made the booking three months in advance to ensure a place to stay in that area in the … See more
In September 2016 I booked I one night stay at the Cape Town Ritz Hotel in Sea Point for the night of 22 December 2016 as I am attending a function in the area. I made the booking three months in advance to ensure a place to stay in that area in the peak holiday season. On the 10th December 2016 I surprisingly received an email to inform me that the cancellation of my booking has been confirmed... I never cancelled my booking??? Upon further investigation, it now appears that the hotel is closed for renovations and will only be open again in 2017. They have now left me in an extremely difficult situation where I need to find alternate accommodation in the area at this time of the year and at such short notice. Furthermore, they happily held onto my payment for three months before refunding me... Three things that have infuriated me about this situation they have placed me into include: Why are they accepting bookings and payments when they knowingly cannot deliver what has been paid for? Why are they holding onto the payment for so long when they knowingly cannot deliver the service paid for? Why do they not inform guests of the situation instead of just sending out a surprise automated cancellation confirmation. Unfortunately I cannot say I wish them well when they open again in 2017. Collapse
They do not honor bookings!! Unruly!!
Stay Date: 12/2016, Jenferna wrote this review.
I booked rooms months in advance for my family members to visit me in Cape Town for my wedding. I needed them close to my apartment so that they could help me with my wedding plans. I was inconveniently informed by Getaroom.com that my booking was ca… See more
I booked rooms months in advance for my family members to visit me in Cape Town for my wedding. I needed them close to my apartment so that they could help me with my wedding plans. I was inconveniently informed by Getaroom.com that my booking was cancelled two and a half weeks prior to their arrival due to planned renovations to the hotel. In an attempt to work with The Ritz Cape Town and Getaroom.com, I asked to be relocated to a closer hotel in the same area that The Ritz Cape Town is in which is Sea Point but I was informed by Monica Johnson from Getaroom.com that my family would only have one choice being The Strand Hotel which is in the CBD and out of the way for our scheduled plans. I do not understand how an established hotel would not have their construction plans organized in advance. The hotel should NOT have allowed bookings if they had planned construction. My family is traveling all the way from NY to Cape Town during high peak season and it is not acceptable to cancel a client's reservation. I had to struggle to find my family a hotel near last minute due to The Ritz Cape Town cancelling my reservation. This is one hundred percent unacceptable.I can undoubtedly say that The Ritz Cape Town is unruly. Collapse
Echo previous comments on not honoring bookings
Stay Date: 12/2016, Anon1966363 wrote this review.
This is by far the worst hotel I have ever dealt with in many years of travel. We booked several months in advance of a trip to Cape town for rugby. In October they emailed us to say that due to redecoration and change in management they would be cha… See more
This is by far the worst hotel I have ever dealt with in many years of travel. We booked several months in advance of a trip to Cape town for rugby. In October they emailed us to say that due to redecoration and change in management they would be charging more for our rooms, and gave us option of accepting, moving to a new hotel they would advise us of or cancelling. Having booked through a well known internet site I enlisted their help, as they had not been advised of this and also due to the proximity of our travel ( Dec) there was very little accommodation left in the area. As they couldnt help or in fact get the name of the alternative hotel, I decided to ask for a quote. This came and although a couple of hundred pounds more I accepted. However once again the hotel emailed me to say that a mistake had been made in the new quote, saying that this was in addition to the original charge and not instead of . This would have meant that the price had doubled, so I check online and found that I could rebook at the same hotel cheaper than they were offering me direct , so again I cancelled and rebooked. I then found a cheaper hotel had become available and cancelled entirely as I was not confident of anything the Ritz was saying, they emailed me to confirm cancellation and said my deposit would be paid to me after paperwork was completed. This was the 27th October , I have today 4th December recieved it , after many emails to the hotel went unanswered, and in fact it is not the hotel that have refunded me I understand but the booking website, as the hotel was not responding to them. I would avoid this place at all costs Collapse
Cape Town Ritz Hotel
Stay Date: 05/2016, 41194119 wrote this review.
Had a good breakfast, buffet and loved the food. However the coffee machine was broken and the poor tourist were standing and waiting for a while for their coffee. Staff wasn't so friendly as well but the food did make up for it.
Had a good breakfast, buffet and loved the food. However the coffee machine was broken and the poor tourist were standing and waiting for a while for their coffee. Staff wasn't so friendly as well but the food did make up for it. Collapse
Theft fro the Hotel Safe
Stay Date: 02/2016, Sue K wrote this review.
I stayed at the Ritz in February and it has taken me over 9 months to get the compensation for a theft from the SAFE in my room. I had 1600 Rands, £100.00 sterling and a Blue Safire and Gold ring stolen. I was fortunate that my passport was found b… See more
I stayed at the Ritz in February and it has taken me over 9 months to get the compensation for a theft from the SAFE in my room. I had 1600 Rands, £100.00 sterling and a Blue Safire and Gold ring stolen. I was fortunate that my passport was found by the side of the bed and my IPhone was found at the back of the safe. On reporting this to the Hotel, and the Police - Mr Bruce Walker the manager was initially sympathetic and promised to reimburse me the money as the Hotel had Insurance and contingencies to cover this. This was never done!!! The office was overheard to say "LET HER CLAIM THAT BACK ON INSURANCE" There was a catalogue of errors including no finger prints taken? Why was the lady cleaner able to get a safe key? why was the lady cleaner allowed to continue working putting other visitors at risk? Asking other members of Staff this had happened many times before and nothing done about this! The lady cleaner was allowed to work on my floor although she had been picked up on the CCTV cameras! If this is the way the Mr Peter Van Eck and also Mr Bruce Walker run the African Sky Group of Hotels I will not stay in any of their hotels again. South Africa relies heavily on tourism and hotel Senior Management should go out of their way to encourage a positive stay in their respective hotels. Collapse
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