Protea Fire And Ice
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Set in the heart of Cape Town, the Protea Hotel Fire & Ice is described as vibrant, ultra sleek and the ideal accommodation for adventure-seekers on a city break. Enjoy stunning views of coastal and mountainous landscapes as well as the colourful history and culture that surrounds this truly modernistic hotel in Cape Town.
Guests staying at the Protea Fire & Ice will experience one of the 12 luxury executive suites, 85 standard rooms or 97 superior rooms on offer. All rooms are fully equipped with the amenities you need for a relaxing break, including air conditioning, free Wi-Fi, satellite TV, tea and coffee making facilities, hairdryer and telephone.
The epitome of chic and style, the Hotel Protea Fire & Ice boasts a range of leisure facilities such as the trendy onsite restaurant and bar, tranquil swimming pool and revitalising spa and fitness centre.
To view our full selection of accommodation in Cape Town, view our hotels in Cape Town page.
TripAdvisor Traveller Rating
- Overall: based on 943 reviews
- Sleep Quality:
Stay Date: 01/2017, victoriagarcia23 wrote this review.
I was in January 2017 for 5 nights with my husband for our honeymoon. The staff were generally friendly and they even brought a complimentary wine to our room for the purpose of our trip. I have to say that the shower with clear glass in the middle … See more
I was in January 2017 for 5 nights with my husband for our honeymoon. The staff were generally friendly and they even brought a complimentary wine to our room for the purpose of our trip. I have to say that the shower with clear glass in the middle of the room was unexpected (I don't know if we missed the photos of this room in the reservation or if the photos were for another room as I can read in other comments that that not all rooms have the same display) Apart from the shower (which we were surprised about but as we were a couple wasn't that big of a deal) the sink is also in the middle of the room with almost no space at all to put your toothbrush, paste, etc. The room was really very small and not in excellent conditions (the moment we got in, the light of the toilet was not working, although they quickly fixed this), one day one of the lights from the ceiling just fell off unexpectedly... Breakfast was ok and we only had one dinner there, which was fine. Wifi password kept expiring after 10mins and we had to ask for a new one several times a day. All in all, it was ok, although we would have expected something better. Collapse
Rooms are awesome !!!
Stay Date: 01/2017, 513IslandGirl wrote this review.
Beautiful hotel with awesome accommodations, we stayed in a suite and it is fabulous. Service is great just one issue there seems to be maintenance issues with the plumbing and general rooms as several calls had to be made for them to fix it. However… See more
Beautiful hotel with awesome accommodations, we stayed in a suite and it is fabulous. Service is great just one issue there seems to be maintenance issues with the plumbing and general rooms as several calls had to be made for them to fix it. However they came promptly and fixed all issues in a timely manner. I recommend this hotel if staying in capetown. Collapse
More fire than ice
Stay Date: 01/2017, PachecoSmith wrote this review.
I have stayed at here twice for work and always look forward to coming back. Location is perfect, near to pubs, restaurants and city center. I already tried all the vegetarians dishes at the main restaurant and it is spectacular, I can not say that I… See more
I have stayed at here twice for work and always look forward to coming back. Location is perfect, near to pubs, restaurants and city center. I already tried all the vegetarians dishes at the main restaurant and it is spectacular, I can not say that I tried all the cocktails hahaha!! But the once I tried, I can just say a 10!. Decor is amazing and the rooms are very comfortable. Staff is very welcoming and helpful from housekeepers to receptionist in special Mellisa (I left my laptop charger at the hotel the week before, but they didn't found it and I really had to send few emails to my company and She tried all the posibilites to charge my laptop) She is just the profile of a perfect customer service. I really appreciated. Totally recommended. Collapse
Literally the worst hotel. Ever.
Stay Date: 12/2016, Lacy W wrote this review.
I stayed at the Protea Fire and Ice! by Mariott Cape Town for 6 nights over the New Year holiday. It was a very disappointing experience for myself and the people traveling with me, so much so that I'm writing you a novel to tell you about it. Our pa… See more
I stayed at the Protea Fire and Ice! by Mariott Cape Town for 6 nights over the New Year holiday. It was a very disappointing experience for myself and the people traveling with me, so much so that I'm writing you a novel to tell you about it. Our party consisted of 4 adults staying in two separate rooms. Before I start my review, I’ve read through the past year of reviews of this hotel and I agree with every single one of the critical reviews – that is all happening at this one hotel on a daily basis. This place is so disorganized. Check in: Check in was confusing. First, I expressed that we needed one room with a king bed and one with two separate beds. I was informed that our rooms (201 and 226) would be set up in that fashion. They were not. After asking 3 times to have the beds in 201 separated and it not happening, we gave up. This hotel DOES NOT HAVE KING SIZED BEDS, anywhere, at all, period. Once we checked in and saw that we had a QUEEN SIZED BED, I went to reception to ask for the room I paid for. They informed me that the beds in both 201 and 226 (two twin beds pushed together) were, in fact, the king sized beds. If you ask me, this is completely false advertising as our reservation through Expedia was for a king bed. Next, I was asked to place a credit card authorization hold on my card in order to charge items to the room during our stay. Instead of a standard amount that is charged to all hotel guests, they ask you to “come up with a daily amount you think you might spend while there.” Insane. The last thing I want to do on vacation is spend time converting rand and deciding how much I might spend throughout the week, especially not knowing how much things in the hotel cost. Note to management: you should have a standard hold amount for all guests. Oh – and the hotel transfer. We arranged transfer from the airport ahead of time with the hotel. The email I received from Expedia said that a transfer cost 330 rand for a round trip transfer, provided by the hotel. When I got to the hotel, they tried to charge me 650 rand one way! I was told the information on the Expedia website was incorrect (doesn’t the hotel supply Expedia with that information? You should update that.), but I ended up paying only what was mentioned in the email. The rooms: The rooms are very small, much smaller than they appear in the professional hotel photos. Everything else aside, the room size could easily be made up by superior customer service, but that does not exist at this hotel. Room 226 has a shower in the middle of the room, so be prepared to get naked with your roommate(s) watching. Room 201 was configured more appropriately, but the shower leaked through a small opening on the side, requiring an extra towel on the floor unless you want your room flooded. The hotel offers complementary bottled water in the room that is replenished at very random times, not daily. We actually had someone knock on the door, ask if we wanted fresh water (to which we replied “Yes”), and the guy never returned. Bizarre. Towels are not always replenished when they are removed from the room. There is a small kettle and instant coffee in the room. At one point, we did experience the feces smell in our room. It was so strong I expected it to be bubbling up from the shower. We were on our way out for the day and thankfully it was gone when we got back several hours later. The water temperature and pressure was all over the place in both rooms (careful not to get burned!). Wifi: Be prepared to get a wifi voucher every day. You have to get a new code and login after each 50MB, although I felt like I needed a new one every 10 minutes. There really are much easier ways to manage wifi access that involve little to no inconvenience on the customer’s part. Elevators: The elevators have been under construction for over a year, judging by the reviews on this hotel. There were two VERY slow elevators in service. Luckily we were on the second floor and took the stairs. The iron and ironing board: There are no irons or ironing boards provided in the rooms. I called to request one on two different occasions. Once I knew I’d need it early in the morning, so I called for it the night before. The employee asked me to leave it in the hall when I was finished, to which I replied that I’d be keeping it until the morning. He rolled his eyes, sighed, and said that I should have just called for it the next morning if that’s when I needed it! Worst service ever. In my opinion, an iron should be a standard item in any hotel room that claims to be a 4 star hotel, so not being able to keep it for one night was quite alarming. The restaurant: The breakfast buffet was fine, nothing special. There will be more flies than you can count hovering over the bread. The tables most likely will not be set the same every day. Some days you get a spoon, other days you don’t, and you won’t get immediate service. Many mornings we would sit for 10 minutes before someone would come take our coffee order, or I would have to go find someone. Mind you, this happened when we were the only table in the whole place. The service at dinner is below par. We ate dinner here twice. Both times we had to ask for silverware and napkins AFTER our food had been delivered. Staff are busy on cell phones and talking to one another, and couldn’t care less about you. The bar: The service at the bar – wait, I can’t even use the word service – it was bad. First, it was dirty and disorganized. You could never tell who in the restaurant was actually a bartender. At one point, the staff were assembling and troubleshooting a carpet cleaner IN THE MIDDLE OF THE LOBBY and there were 8 employees, including bartenders, hovered around trying to fix it. The bar has a cool, lit up ice holder thing that wraps around the entire bar. It looks cool, but smelled really bad the morning after the New Year party. The ice had all melted, it hadn’t been cleaned, and there were some curious bits of probably puke just hanging out in there – inches from the coffee I was drinking. Gag. Laundry: This stay was part of a three week holiday. We generally like to pack light and do laundry along the way. We were told by three different employees that laundry was accepted and would be picked up at 1000 each morning. If your laundry is in by 10, you get it back by 7 that evening. That’s even what the little paper says that you fill out in the room! We tried to turn it in the night before and were denied. They said it wouldn’t be picked up until the next morning, so we needed to bring it back down at 0800 the next day. (Customer service much? What if I wanted to sleep late? You are not catering to the customer!) Nevertheless, we returned at 0800 to turn in the laundry and were told it would be delivered to our room around 1900 that evening. We returned to the hotel at 2100 and no laundry in the room. We went to the front desk to inquire – and long story short – it took 4 employees and a manager to get involved to tell us that laundry was delayed and would be ready for pick up the next morning. One employee even told us the paper in the room was incorrect and laundry is always delivered the next day. Note to manager: a tiny bit of communication goes a long way. Put a bulletin board in an employee common area and affix a note that says “Laundry is delayed today” so that your employees are properly informed and can inform the guests. We also paid for VVIP tickets to the New Year’s party. There were so many people in the VVIP area that did not buy tickets for that area. The wait for a drink at the VVIP bar was 40 minutes, so we went downstairs to the general bar area because the service was faster. Poorly organized event. All-in-all, you should stay away from this hotel. I don’t even know what planet the good reviewers are living on. They must be one-night stayers who used no services in the hotel other than to sleep. I would implore Marriott to send someone post haste to review the service (and lack thereof) going on at this hotel. I can’t even believe the hotel is allowed to carry the Marriott name because it isn’t worthy. Good things to mention: Adan was helpful and actually SMILED! Thanks, Adan! The only person at the restaurant/bar area who was helpful was a lady with red hair. I didn’t catch her name, but she SMILED, too! By all hotel and restaurant management standards, this place is failing. I definitely would not stay here again. I should also mention that we did not complain or seek out the manager while we were here, mainly because SO MANY other people were at the front desk constantly complaining. Collapse
Stay Date: 02/2016, Kaourantin wrote this review.
I stayed few years ago during a professional trip and it was a very good surprise ! The unique style makes it all. It is also at walking distance from nightlife which is also a positive side. There was a nice view on Table Mountain as well.
I stayed few years ago during a professional trip and it was a very good surprise ! The unique style makes it all. It is also at walking distance from nightlife which is also a positive side. There was a nice view on Table Mountain as well. Collapse
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