Novotel Madrid Centre
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Novotel Madrid Centre is the largest Novotel in the world. Located in the city centre and just a 5 minute’ walk from Retiro park and 11 km from the airport, it is in a privileged position. The hotel combines elegance with modern amenities, providing guests with everything they may need during their stay, offering a peaceful and calm environment to relax in after a busy day exploring the city.
Novotel Madrid Centre has 790 rooms, 16 of which are specially adapted rooms. All rooms are designed to ensure guests enjoy a relaxing and comfortable stay, designed with a combination of modernity and elegance, all rooms are equipped with free WiFi, air conditioning, minibar, television, safety deposit box, hair dryer and a rain shower.
The hotel has a bar and restaurant, the chef offers an assortment of dishes combining Asian cuisine with Latin American cuisine and uses traditional recipes, whilst the bar is a place where guests can relax and enjoy tapas and crafted beer, relaxing music and the company of friendly welcoming staff. Novotel Madrid Centre also has a solarium and outdoor pool and terrace bar, offering maximum relaxation to guests whilst soaking up the sunshine.
To view our full selection of accommodation in Madrid, view our hotels in Madrid page.
TripAdvisor Traveller Rating
- Overall: based on 1114 reviews
- Sleep Quality:
Better than average but not quite very good
Stay Date: 09/2017, travelfacto wrote this review.
TripAdvisor should add a 5th star for "good" ratings This is a modernized hotel that has good and bad points. I would qualify it better than average but that's not an option, so here's my explanation... Convenient location. It isn't in the center bu… See more
TripAdvisor should add a 5th star for "good" ratings This is a modernized hotel that has good and bad points. I would qualify it better than average but that's not an option, so here's my explanation... Convenient location. It isn't in the center but close enough. Madrid is an easy city to navigate, either by walking or public transportation. Plus, this location allows you to save a few pennies over more central locations. The good -very friendly front desk -modern features -good wifi -clean room The not so good: -bright neon lit lobby with no character or warmth. Cold atmosphere, Makes you not want to spend any time there. Including the bar/lounge area. -ridiculous room number signage. Makes you go in circles until you've visited all hallways and passed all other rooms on your floor, except yours. -lack of attention to detail in room: no coffee cups, ironing board that sets at a height designed for an infant, no tissues in the bathroom, Other than a tiny to go package. Dark and depressing hallways and rooms (if like mine, it is facing the tiny courtyard. Basically facing 3 walls of the surrounding building.) -overly fancy shower faucet that should come with an instruction video. Yes, it's nice once you've figured it out, after turning it on/off and getting multiple burst of ice cold and burning hot water splashes. In my opinion, less is more. Shower door is half length glass, meaning it does not cover the entire shower. This ridiculous concept can easily flood your bathroom when taking even the most modest shower. For splish splashers and shower activities the glass won't hold back a flood of water, which the teeny tiny towel mat won't soak up. -flush toilet with lid closed. The big button for heavier flushes, unleashes a cascade plunge of water that will salute your knees, legs or anything close to the bowl, with unwanted gifts. -lack of movie channels, for those who don't want repetitive news or Spanish only programming Overall a good hotel but sometimes the little things can influence your overall impression. If I had the option to explore the city more and spend less time at the hotel, I may have notched the star ratings to 4. Collapse
Nice (but slightly disorganized for business) and modern hotel
Stay Date: 09/2017, Pakk wrote this review.
I stayed here recently for a three day conference that I also participated in the planning for, meaning this review will be from a business visitor perspective. Upon arrival our group that was approximately 25 people received pre-organized key card… See more
I stayed here recently for a three day conference that I also participated in the planning for, meaning this review will be from a business visitor perspective. Upon arrival our group that was approximately 25 people received pre-organized key cards, which for most of us was not working when we arrived our rooms. It was relatively efficiently sorted out by front desk though, but it took a while since it affected most of the group. Day two our conference was to begin, but we had trouble getting access to our conference room in the morning and we had to chase staff down to find out exactly where we were going, and were assigned I think three different meeting rooms before we finally received access and were able to start working. In the end we got help from a very friendly hotel coordinator, Rebecca, that spoke great English and helped us sort everything out. But before her arrival it was quite chaotic which stole quite precious time from our work. Conference facilities worked well and equipment was modern. The hotel rooms we stayed in were really nice and spacious. They felt new, had everyting you needed such as a big flatscreen tv with lots of channels, comfortable bed, great rainhead shower and lots of space. The lobby bar was quite nice and had good prices and a decent selection of drinks (and really tasty marcona almonds that were handed out free of charge from time to time). Breakfast was surprisingly good with a large selection of charcuterie, hot items such as eggs and bacon, local stuff like churros, tasty bread and decent coffee and juices. Location is close to the Retiro Park and lots of good restaurants in the Salamanca Area. It is also a quite short ride to the international airport, the trip took approximately 15-20 minutes on Sunday morning with little traffic. The pool and gym was one of the factors that weighed in when the hotel was booked about a year ago, and it was by then advertised that it would be functioning in the summer 2017. As the date approached I contacted the hotel several times to check if the pool was to be ready during our stay. I got confirmations that it would most likely be up and running, but a few days before our arrival my status request was ignored (eg. they did not reply to my question if the pool was open) and as we arrived we received notice that it still wasn't open in early September. A bit of a bummer as we had counted on it would be. All in all though, the Novotel Madrid Centro offered a good place for a conference as well as for leisure time for our quite large group, and most things worked smoothly despite a few annoying setbacks. I would probably stay again, both for business and pleasure. Collapse
Freezing cold atmospehere
Stay Date: 08/2017, Supermercado wrote this review.
Huge, unfriendly hotel with a freezing cold atmosphere. Room was large but lacked warmth and comfort. Typically felt like we were staying in a hospital room. Lobby looked like a bus station waiting hall. Adequate location and fair prices though. Was… See more
Huge, unfriendly hotel with a freezing cold atmosphere. Room was large but lacked warmth and comfort. Typically felt like we were staying in a hospital room. Lobby looked like a bus station waiting hall. Adequate location and fair prices though. Was OK for one night only but would definitely not consider this hotel as an option for longer stays. All in all, not in line with current Novotel standards. Collapse
Stay Date: 08/2017, Vitor M wrote this review.
The hotel is not in the center but it is easy to get to the center. The price is very nice when compared to the prices in Madrid. The hotel is large but everything works out well. Breakfast is worthy of a 5 star hotel (very good). Great variety and t… See more
The hotel is not in the center but it is easy to get to the center. The price is very nice when compared to the prices in Madrid. The hotel is large but everything works out well. Breakfast is worthy of a 5 star hotel (very good). Great variety and thought for the kids Collapse
Not bad but ...
Stay Date: 07/2017, PetrP wrote this review.
I made a reservation for this hotel right through the official Accor website. The price to number of stars and the name (Novotel, **** ) I expected is pretty good. The hotel is near to metro and center. The breakfasts were excellent. Big variety, … See more
I made a reservation for this hotel right through the official Accor website. The price to number of stars and the name (Novotel, **** ) I expected is pretty good. The hotel is near to metro and center. The breakfasts were excellent. Big variety, fresh juices from nearly whatever fruits and vegetables you can imagine. The room was nice, spacious but the window was situated on the main street. And the biggest problem was that this window couldn't eliminate the noise from this street. So the noise was really audible. This was the biggest problem of the room. At the reception area, the temperature was so low. Yes, we know that the hotel has air conditioning. You don't have to show it so much ... For such big hotel with 4* I can imagine also wellness facilities (that aren't inside). Collapse
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