Mercure Southampton Centre Dolphin Hotel
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The Mercure Southampton Centre Dolphin Hotel is located in the centre of Southampton, within walking distance of Southampton Port and other attractions within the city, including West Quay Shopping Centre and the ancient City Walls. Having completed a £4 million redevelopment programme in 2010, this historic hotel has been transformed whilst still retaining its old charm and character.
The traditional Mercure Southampton Centre Dolphin Hotel, which once hosted Jane Austen's 18th birthday party, offers the contemporary Signature Restaurant serving a tantalising array of dishes made from fresh, locally sourced ingredients, in addition to a modern bar and coffee lounge, which provides a stylish place to relax and catch up with friends.
The Mercure Southampton Centre Dolphin Hotel features 90 comfortable bedrooms, with a wide range of facilities to make you feel at home including free WIF internet accessI, telephone, iron and board, safe and hairdryer. Each room provides the perfect base from which to discover the many delights Southampton has to offer.
Hotel Facilities & Services
- Total Floors Number: 4
- Total Rooms Number: 90
- Non-Smoking throughout the hotel
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- Room Service 24hr: Yes
- Direct Dial Telephone
- Iron/Ironing Board
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Sofa Beds Adults: Yes
- Parking at Hotel Cost: £5.00 Per 24 Hours
- Name: SOUTHAMPTON CENTRAL
- Distance: 4 kilometre
- Name: SOUTHAMPTON
- Distance: 7 kilometres
- Cots/Cribs Free: No
Bar and Restaurant
- Breakfast served from Saturday/Sunday: 07:30
Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 09:30
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Highchairs available
- Guide dogs only
- Nearest Rail Name: Southampton Central Distance: 4 kilometre
- Nearest Airport Name: Southampton Distance: 7 kilometres
To view our full selection of accommodation in Southampton, view our hotels in Southampton page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 1.0 out of 5 based on 1 review
- Sleep: SuperBreak Sleep Rating: 3.0 out of 5
- Breakfast: SuperBreak Breakfast Rating: 2.0 out of 5
- Staff: SuperBreak Staff Rating: 3.0 out of 5
- Location: SuperBreak Location Rating: 4.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 1343 reviews
- Sleep Quality:
Short Break In Southampton
Stay Date: 11/09/2011, a customer who stayed in this hotel rated this hotel.
Overall Hotel Rating: 1 out of 5
- Destination: 4 out of 5
- Sleep: 3 out of 5
- Breakfast: 2 out of 5
- Staff: 3 out of 5
- Fat Fig: 5 out of 5
- Tangs: 5 out of 5
Stay Date: 10/2016, Capnblatch wrote this review.
This place is an old coaching inn (I would guess) and attractive in a faded way, a fine example of an idiosyncratic British hotel trying to function in a new age and ethos. Rather pleasant facade and entrance through the old coaching courtyard. Lobby… See more
This place is an old coaching inn (I would guess) and attractive in a faded way, a fine example of an idiosyncratic British hotel trying to function in a new age and ethos. Rather pleasant facade and entrance through the old coaching courtyard. Lobby with rather grand stair-case... but don't lean on the bannister! Unusual bar. Comfortable, bright dining-room... a bit out of character with the rest of the hotel. The reception desk is small and can only accommodate 2 staff, so check-in or out at busy times will be very slow. Such a hotel, of course, has the usual miniscule clanky lift shoe-horned in where it fits. Rooms are old fashioned, sort of sixties-style. Comfortable and spacious, with excellent linen, and coloured in the sort of calming, non-descript colours favoured in asylums. The access to the rooms is exactly as usual for this sort of hotel... up three steps, down four, round a corner, through a fire-door, more corners, more steps. You really need to stay 2-3 days to have any hope of learning the way. Helpful staff appeared to be positioned so as to assist lost guests. In my room, I could not get cool water, so couldn't shower... I had to run a bath and let it cool. Breakfast was buffet style, and everything I tried was very good. Location is good- downtown, with pubs and restaurants very close by. The Indian restaurant across the road was a corker. I can't really give it a 4... a combination of a rather high price, delay checking out and the water problem... but it is an attractive and interesting place, and I wouldn't mind staying again. Collapse
Overall tired hotel with minimal facilities
Stay Date: 10/2016, Bob K wrote this review.
I have mixed feelings about my stay at this hotel. The first impression was with the car-park - advertised on the web-site I was expecting to be able to park my expensive car in a reasonably safe and secure place - on arrival I discovered the place … See more
I have mixed feelings about my stay at this hotel. The first impression was with the car-park - advertised on the web-site I was expecting to be able to park my expensive car in a reasonably safe and secure place - on arrival I discovered the place absolutely rammed with cars many, double and triple parked - there was barely room to turn around leave alone park - I had no recourse but to use the public multi-storey next door. Perhaps you should consider a system where genuine guests receive a code with their booking to operate the gate. Reception was friendly and efficient on arrival. The room - first impression on opening the door (which rook several attempts with the key) was, to say the least, uninviting, gloomy and cramped.and unbelievably hot!! It was like walking into a hothouse! I was staying as part of a post wedding celebratory party so was out all evening but on return around 00.30 we all gathered in the "lounge/foyer" area (can't really describe it as a proper lounge and looked to continue the party into the night. This was fine initially with the night porter supplying us with drinks as required until around 02.00 when he started to get a little reticent saying that he had to close the bar for an hour to do his "return". Obviously this did not go down too well and we managed to persuade him not hold off initially but when he persisted we asked for another round to tide us over the hour that this chore was going to take. This was the moment that he announced that he had do more dark rum - now how can a hotel of any substance run out of dark rum?? Or was this just an excuse to close the bar anyway rather than go to the store to replenish stocks? I don't know the answer to that one. I should at this stage point out that all of us were serious drinkers, of ages ranging from early forties upwards, in no way was any one drunk and we were not in the least bit rowdy nor conducting ourselves in any way likely to cause disturbance to any other guests. We finally retired at around 03.30 to our various rooms. I was in room 25 and as far as I am concerned this room should not be allocated to a guest at all - from 07.00 onwards there is a steady flow of guests checking out with their wheeled suitcases running over the cobbles directly outside the room windows and door and with a half-inch gap around the door it sounded like they were walking through my room. This is not the best way to awaken on a Sunday morning after a party the night before. If a guest has the misfortune to be allocated one of these "courtyard" rooms they should be previously advised that it is likely to be a noisy room in the morning and offered a substantial discount, particularly at weekends. I most certainly would not stay at the hotel again if offered one of these rooms because I can imagine that it would be a similar story at night if you wanted to retire early groups would be walking past on their way to the car-park and using the route as a short cut. My mixed feelings are down to the fact that, as frequently happens with hotels, the pleasant nature of the staff can help overcome other short-comings. Collapse
Stay Date: 10/2016, ML01 wrote this review.
As consistent with recent experience the Accor mobile app was useless and prone to unelaborated 'error' messages immediately after you are ready to confirm a transaction. Had to rely on their full website in the end. For a four star hotel one would … See more
As consistent with recent experience the Accor mobile app was useless and prone to unelaborated 'error' messages immediately after you are ready to confirm a transaction. Had to rely on their full website in the end. For a four star hotel one would expect some help with baggage, for which there was none. The property itself is ancient and it was charming for the hotel to have on display a list of owners of the place since 1432. That said, one should expect the issues that would come with a hotel of considerable age - much of the room looks quite tired and there is not much soundproofing to speak of. WiFi was free but required separate login information for each device, each of which required occasional re-logging in as the connection would lose itself once in a while. The elevator also required occasional "resetting" in order to work, which meant we had to wait some time both on our way up after check in and back down on our way out. This was especially frustrating upon departure when we had a taxi waiting for us and as forced to start the meter after their standard 5 mins of waiting. We were penalized both for the elevator technical delay as well as time spent having to secure the front desk's attention while they were focused on addressing another guest's complaints. When you do have the attention of the front desk, service is quick and efficient. All in all, I would go for somewhere else the next time I visit Southampton. Collapse
Stay Date: 10/2016, Norman H wrote this review.
Stayed in the dolphin hotel,Southampton,very good service and good value for money,also in the centre of the city.so the shopping centre is not far away.the hotel also has a lot of character.a very good shopping centre to experiance
Stayed in the dolphin hotel,Southampton,very good service and good value for money,also in the centre of the city.so the shopping centre is not far away.the hotel also has a lot of character.a very good shopping centre to experiance Collapse
Worst night sleep ever!
Stay Date: 10/2016, Barry P wrote this review.
We booked this hotel through P&O for one night before our cruise. The only positive comment I can make is that the staff were helpful and polite and there is where it stops. This hotel is old and attempts to refurbish have been limited to the ground… See more
We booked this hotel through P&O for one night before our cruise. The only positive comment I can make is that the staff were helpful and polite and there is where it stops. This hotel is old and attempts to refurbish have been limited to the ground floor. Evens the reception area desk is chipped and "out of the ark". Our room was on the third floor. There is a lift but, to access the room ,we could only go to the 2nd floor and then it was a maze of stairs and corridors. Certainly not good for anyone with any kind of walking difficulties. For one night we only booked a standard room. Well small isn't the word.Tiny just about covers it. A basic double bed with a hard mattress and torn bedding. Single glazing meant that there was so much condensation there were pools of water on the ledge the following morning. The bathroom, described as having a walk in shower , had the most basic small shower cubicle and the hand basin tap was in secure. And just to finish it off, our room was at the front of the hotel, which is located next to a Wetherspoons pub and a busy road. Can you imagine the noise!!! It was just impossible to sleep. Breakfast was fine; not special but OK. The car park is inadequate for the size of the hotel and needs resurfacing..it's difficult to find a decent space. I'm not recommending this one, it's far from 4 star. Collapse
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