Manor House Hotel
4 4 Star:
- Located next to Celtic Manor golf resort
- Patio restaurant and lounge bar
- Sauna, steam room, gym and plunge pools
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Tucked away in its own peaceful landscaped gardens yet close to the M4 motorway, the Manor House Hotel is a tranquil retreat and an ideal base for exploring Newport. This charming hotel is also perfectly placed for golfing enthusiasts with the magnificent Celtic Manor golf course right on its doorstep.
Whether going shopping, working on your handicap or exploring the Welsh countryside, the Manor House Hotel offers a great location and first rate accommodation. The guest rooms at this historic hotel are spacious, homely and complete with modern amenities such as air-conditioning, dial up internet access, telephone and satellite TV. Visitors to the Manor House Hotel can also unwind in the Forum Health Club complete with Jacuzzi, sauna, steam room, gym and plunge pools.
What’s more, the Manor House Hotel has 2 delectable dining options for guests to choose from. Enjoy sumptuous dishes, elegant surroundings and lovely views of the garden in the Patio Restaurant or a lighter meal in the original Georgian surroundings of the cosy Lounge Bar. After a mouth-watering meal slide over to the Cellar Bar at the Manor House Hotel where you can enjoy a relaxed drink whilst watching live sports on the wide screen plasma TV.
To view our full selection of accommodation in Newport Area, view our hotels in Newport Area page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 4.0 out of 5 based on 1 review
- Sleep: SuperBreak Sleep Rating: 3.0 out of 5
- Breakfast: SuperBreak Breakfast Rating: 3.0 out of 5
- Staff: SuperBreak Staff Rating: 3.0 out of 5
- Location: SuperBreak Location Rating: 3.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 317 reviews
- Sleep Quality:
Manor House Hotel
Stay Date: 29/08/2009, a customer from Swansea who stayed in this hotel wrote this review.
Away for night for anniversary. Told on check-in that no tables available in restaurants for evening. Had to have food at bar in main part of hotel. We were woken in middle of night by bill being pushed under bedroom door. Considering standard of thi… See more
Away for night for anniversary. Told on check-in that no tables available in restaurants for evening. Had to have food at bar in main part of hotel. We were woken in middle of night by bill being pushed under bedroom door. Considering standard of this hotel, was disappointed. Collapse
Overall Hotel Rating: 4 out of 5
- Destination: 3 out of 5
- Sleep: 3 out of 5
- Breakfast: 3 out of 5
- Staff: 3 out of 5
- Merlins: 3 out of 5
I was going to award you an excellent
Stay Date: 03/2017, Dizzychick2013 wrote this review.
Its a real shame, but a telephone call with a member of your staff has just undone all the good work, Oliver Backhouse did to resolve issues, we had when we originally booked to stay. These issues, almost caused me to ask for a refund of the gift vo… See more
Its a real shame, but a telephone call with a member of your staff has just undone all the good work, Oliver Backhouse did to resolve issues, we had when we originally booked to stay. These issues, almost caused me to ask for a refund of the gift vouchers, I had purchased from you and take my business to another hotel. As back in January, I paid for gift vouchers for an overnight stay and for an afternoon tea, the afternoon tea was for a birthday gift for my sister and the overnight stay was for my partners birthday. I upgraded both vouchers and had Issues with not receiving the vouchers in time (so I had to drive to the hotel to get a copy so my sister would get her voucher on her birthday) and not getting the correct confirmation, after the room upgrade despite asking twice, per-arranged spa treatment times were not booked until i spoke to Oliver, so even after he sorted this out, we still had to wait around the hotel for another 90 minutes on the day of departure. But as Oliver, went out of his way to solve the complaint, we continued with our booking. We arrived at the hotel, to find that Oliver had arranged for a few little surpises for my partner's birthday and for this reason and as a thank you back, I made the point to tip the staff at the grill and in the spa really well. I also pointed out to both the hotel receptionist on the 6th floor and the house-keeping staff that there was a bad mark on the carpet, so they could deal with it and so that I wasn't blamed for someone else's damage. Lastly, we didn't make a fuss when we were charged for drinks from the mini bar, (which we didn't have), we just allowed the receptionist to remove them and lastly we left the compremently wine in the room, so that it could be used by another guest. Throughout the stay, we found the staff to be professional and friendly. The food was good and the minibus service was quick, our room was a signature room and of a good size and apart from the bad mark on the carpet it was clean But upon arriving home, my impression of the stay has been damaged by two things - the first was that on top of the charges for the dinner and some gifts from their shopping area, I also found a £50 reservation taken against my credit card by the celtic manor. I will be honest and say that the receptionist did ask for my card and I throught she told me it was to open a tab, incase I wanted to charge items to my room, but I wasn't given a receipt for the £50 reservation they took, so was surpised to find this charge when I checked my account. Especially as I had paid for the additional charges for the restaurant at the time of our meal, so we didn't owe anything when we cheaked out. But during a telephone call to their reservation team, to claim an item accidently left in the room by my partner (a set of small headphones - They charged £6 to have them posted back) I asked their member of staff, about the £50 reservation, (as we stay in hotels alot, often spending more than we did at the celtic manor and not many of the hotels, have actually placed this type of reservation, against my card) and was told that it was in case a guest steals from the mini bar, breaks a lamp or does damage!!!!, but in my case, as I hadn't broken a lamp, taken drinks from the mini bar or done damage then the reservation would be released within 7-10 days. This remark has left me speechless and to be honest it has spolit the impression I had of the resort in general. Because for me, it shows a general lack of trust by this hotel for their guests and I will be honest and say that it has undone all the previous good work and good impression I had of the resort. Collapse
Stay Date: 03/2017, msna wrote this review.
Went here for afternoon tea. It was FAB. Could not fault the food, staff, service. Choice of a number of teas but only one coffee choice. Had great views over the golf course. Would definitely recommend to anyone.
Went here for afternoon tea. It was FAB. Could not fault the food, staff, service. Choice of a number of teas but only one coffee choice. Had great views over the golf course. Would definitely recommend to anyone. Collapse
Nice stay, poor after service
Stay Date: 02/2017, louise2017398 wrote this review.
Had I of been writing this review straight after my stay at the Celtic Manor, my star rating would have been higher, but unfortunately due to the service I received after my stay I cannot. We stayed in the Manor House in a deluxe king room over val… See more
Had I of been writing this review straight after my stay at the Celtic Manor, my star rating would have been higher, but unfortunately due to the service I received after my stay I cannot. We stayed in the Manor House in a deluxe king room over valentines day. I cannot complain about the room: it was clean, spacious and comfortable. Although, our king bed was just two beds pushed together, so when sharing with my partner one of us would sink in the crack. We ate at the Coldra Court hotel restaurant which was a disaster, but no reflection on the Manor House; I wish we had eaten there! I chose the Coldra Court restaurant because it was the only place in the resort using an A La Carte menu that night, valentines day. The food was beyond over priced; £16 for tandoori chicken, rice and naan?!? and over £20 for a chewy, boring steak. If the food had been great I wouldn't have minded paying but it was bland and lifeless. The fishcake starters were much better though, so if you're eating there I would choose this. The wine was cheap and horrible. But the best part of the night was when I asked the waiter which he would recommend for main; tandoori chicken or fish pie? and his response was ' I wouldn't have the fish pie because that got sent back earlier' - I liked his brutal honesty, but not sure the boss would be so pleased? I think the taxi service running between all the hotels is great; reception would call a cab for whatever time you requested and it would always be there ready to take you around the resort. The breakfast was good; a large selection of most breakfast components, full english, cereals, pastries etc. You were greeted with a tea or coffee and a selection of toast and jams, which was nice. We also used the spa which was a nice way to relax. I can recommend the couples hot candle massage. The resort is nice, but having stayed at other 4/5 ** hotels, it doesn't quite compare. As I mentioned the service after my stay was terrible. A couple of days after my stay I noticed a sum of money had been taken out of my account by the Celtic Manor. I hadn't received an email or receipt to suggest what this could be. So I called the hotel to inquire - this went on for a month. I would call the hotel they either would put me through to someone else and the line would cut out at some point or just not know and claim someone would call me back but they never did. I eventually found out the money was for a bottle of wine from the mini bar - which we most certainly did not have. After sending various emails (a customer service email just doesn't exist or it is just extremely hard to find?!) and facebook messages the room service manager finally called and refunded me, and apologised for the slow service. I am grateful that it was eventually resolved but as I am sure you can appreciate I spent over a month chasing the hotel for something that was there fault not mine, and felt totally neglected and like they were deliberately avoiding my call in the hope I would give up - which I do not think is the service you would expect from a hotel of this calibre. All in all it is a nice hotel, but the service was so bad that it has put me off coming back which is a real shame as I am sure it would be nice for a weekend get a way. Collapse
Stay Date: 02/2017, Michelle T wrote this review.
We won a nights stay through a charity auction, and I wonder if this is why we were given a very average room. It took over 10 minutes to check in even though there was no queue, with the member of staff giving a mumbled explanation about the room ne… See more
We won a nights stay through a charity auction, and I wonder if this is why we were given a very average room. It took over 10 minutes to check in even though there was no queue, with the member of staff giving a mumbled explanation about the room needing to be checked by the manager (or something along those lines, couldn't quite make out what he was saying) Stayed on top floor and the room felt tired and outdated. It was also very hot during the night but opening the window meant lots of road noise from the M4. Had to queue a while for breakfast but that was completely our fault for picking the busy time. We had the buffet option which had limited veggie options. Just one member of staff making toast to order, with a lot of guests wanting toast! Thought they would have had vegetarian sausages available or something a bit different so brekkie was a bit disappointing. Wouldn't return. Collapse
Stay Date: 01/2017, clychau wrote this review.
Attended a wedding at The Manor House. I was very disappointed with the service and attitude of staff, they had no idea how to serve at the table. One waitress spilled coffee all over the saucer and walked away without cleaning it up. Another waitres… See more
Attended a wedding at The Manor House. I was very disappointed with the service and attitude of staff, they had no idea how to serve at the table. One waitress spilled coffee all over the saucer and walked away without cleaning it up. Another waitress pushed me out of her way at some force without apology. In the dining room there were pictures with cracked glass. The Master of Ceremony was annoying and ordered guests about like a prison guard , he made guests feel uncomfortable. One guest joked that if he followed him into the toilet he would lock him in ,so that the guests could enjoy themselves.It felt like we were in a concentration camp. All in all it was not a nice experience. Would not recommend for weddings. Collapse
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