Limerick City Hotel
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Located on the banks of the River Shannon, The Limerick City Hotel encompasses breathtaking views of the Shannon and Limerick City. Limerick City Hotel is walking distance from Limerick Colbert Train & Bus Station. Close to the home of Munster Rugby, Thomond Park Stadium and the Gaelic Grounds, we are located just 25 minutes’ drive from Shannon Airport, and 20 minutes from Bunratty Castle and a host of Irish heritage sites including the picturesque towns of Adare, Foynes, Lough Gur and Grange.
Explore Clare’s Burren district, Cliffs Of Moher and Ailwee Caves, all just a short 40 minute drive from the Hotel. The Limerick City Hotel is close to Limerick Greyhound Stadium, Limerick Horse Racecourse, and only 5 minutes from the Crescent Shopping Centre.
Why not enjoy a drink or food with us at our new McGettigan's bar. We have several HD screens to watch all the sporting action you could hope for, especially all of the rugby action with Munster. We offer some great Irish food with a twist. Limerick City Hotel is just five minutes’ walk from the nightlife district of the city, and is just off O’Connell Street’s shopping and dining hub and is a perfect base for a sightseeing holiday, weekend break, business or overnight trip to Limerick City.
Hotel Facilities & Services
- Total Rooms Number: 141
- Non-Smoking throughout the hotel
- Lift to all Floors
- Tea and Coffee Making Facilities
- Non Smoking Rooms
- Direct Dial Telephone
- Cable/Satellite TV channels
- Name: COLBERT
- Distance: 3 kilometres
- Name: SHANNON
- Distance: 24 kilometres
- Interconnecting Rooms
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:00
- Monday to Friday: 07:00
Breakfast served to
- Saturday/Sunday: 11:00
- Monday to Friday: 10:00
- Bar in Hotel
- Nearest Rail Name: Colbert Distance: 3 kilometres
- Nearest Airport Name: Shannon Distance: 24 kilometres
To view our full selection of accommodation in Limerick Area, view our hotels in Limerick Area page.
TripAdvisor Traveller Rating
- Overall: based on 350 reviews
- Sleep Quality:
An complimentary education in customer service from me to the hotel - with pictures!
Stay Date: 10/2016, CraigMayhem wrote this review.
Let me preface this review with a few things... 1. I rarely post negative reviews. Something has really got to get to me for me to do it. 2. I urge you to look at the other 2-star and fewer reviews of this hotel and notice that the response is gener… See more
Let me preface this review with a few things... 1. I rarely post negative reviews. Something has really got to get to me for me to do it. 2. I urge you to look at the other 2-star and fewer reviews of this hotel and notice that the response is generally, "we're sorry/we'll take it under advisement" or "we wish you would have brought this to our attention" as this will help you with context of this review. 3. I am a manager at a large corporation as well as a professor at a university. I have plenty of experience with customer service and I am offering my expertise free of charge! ;-) I have been to Ireland 4 times and have stayed at plenty of hotels and have had positive experiences at every one so far except for Limerick City Hotel. I normally book my own trips but there was a can't-miss package on Living Social from Great Value Vacations so I pulled the trigger on it for my fiancee's first trip to Ireland. The trip included 4 hotels - one of which was this one. The first two hotels in the package were great! Both had really nice rooms and friendly staff who did all they could to make sure our stay was amazing. Note that we aren't difficult travelers or needy in any way - it was just standard operating procedure for those hotels. That famous Irish hospitality... Then we get to Limerick City Hotel. Here is the description in our from our itinerary: """Located on the banks of the River Shannon, The Limerick City Hotel (formerly Jury's Inn) encompasses breathtaking views of Shannon and Limerick City. The Limerick City Hotel's bedrooms are comfortable rooms. These comfortable rooms are ideal after a day of discovering Limerick's sights.""" Limerick City Hotel, let me count the ways in which you disappoint... Check in wasn't unfriendly, but in contrast to every other hotel I've been to in Ireland it was just businesslike. We were asked if we wanted two singles or one double bed. We opted for a double because we are a couple - we aren't roommates. The desk clerk apologetically mentioned that our floor - the 4th floor - was still having carpet installed. This is educational opportunity number one. If the hotel is under construction, you could mitigate inconvenience by perhaps offering a discounted meal, or a couple of free pints. It costs you, the hotel, virtually nothing but things like that (the little things) go a long way. So we step off the elevator onto the 4th floor... into carpet installation that was in full swing. We had to climb over a 2-foot high roll of carpet to get to our room. Perhaps if there is such a mess in your hotel you can at least put your arriving guests on a different floor? As well, the sign next to the lift was being held up with putty... as was every room number. Let's talk about the room... It was tiny, but a small size does not necessarily a poor room make. But the contrast to the other rooms in our package was crazy. It looked like a dormitory room. Our breathtaking view? A roof and the side of an office building. The bed? It was a twin-sized bed. Not a double. A twin. We are 5' and 5'6" tall and are athletic. A twin bed is VERY cozy even for the likes of us. To me it seemed like a single occupancy room, not a double. Most people are bigger than us and I can't imagine how they would fit in a twin bed. The decor? Straight out of the mid 1990s. The headboard, side tables and desk were all the same kitchen-counter-top laminate in taupe. I used to sell office furniture in the mid-90s and it brought back memories... not good ones, though. The bathroom? To start, the lock was on the wrong side. You could lock someone in, not people out. Also there was no door stop so if you left the door open (not swinging it open, mind you) it would swing and bounce into the sink - several times. Bang.....bang...bang..bangbangbang. The sink and tub were modern but the shower head was old and hard-water-stained. There was no dresser or chest of drawers either - just some cubbies. And though I don't know of anyone who goes to Ireland strictly to watch TV I have to point out that the TV was a CRT. I'm no snob, but really? And it wasn't a *new* CRT - which I'm not even sure they make anymore - it was quite aged. (See picture). Towels... Well they seemed fine at first glance but upon further examination one of the hand towels STILL HAD THE STORE STICKER ON IT. That means that they had not washed that towel before putting it in our room which made me highly suspicious of the OTHER towels. (See picture). Now the hotel's reply to this will be some variation of, "You should have brought this to our attention," but sit tight and keep reading and you'll see why I didn't bother. Admittedly, some of these things are nitpicks, but as long as we're letting things all hang out... The bed size was concerning because our other rooms all had queen-sized beds. In light of this, I thought perhaps there was a mistake made so we headed down to the desk to ask. Not complain - just ask. And so ask I did. I asked if we were mistakenly put in a single occupancy room because a twin-sized bed is small for two people. The front desk clerk told me that we said we wanted a double room, not two singles. I relied that we had, but that a twin-sized bed doesn't exactly say 'double'. At this point the clerk seemed to be a bit put out that he had to explain what "a double room means in Ireland". So I apologized to him if it seemed like I was complaining and explained that I was just asking. But after walking away from the desk I wasn't fully satisfied with the explanation and a little grumpy at myself that I felt like I had to apologize for asking. So lets go eat dinner to take our minds off of it, shall we? Well there's a restaurant right there - McGettigan's! It was bit early so we walked into an empty restaurant. The bartender saw us but didn't offer to seat us so we wandered around the place looking for a host/hostess to be seated but were unsuccessful. So we had to get the bartender's attention to ask if they were serving dinner yet. Again we were met with a just-business attitude (at best) and were seated. We ordered a pint and looked over the menu and that's when I noticed that it was a franchised place. So we decided to try to find a place in town as we'd rather have authentic Irish food at a non-chain place. There was no one else in the bar but I had to go pay at the bar because somehow the staff that was there seemed busy. Before we set out on the town I decided to try to contact the agency that booked our trip to ask them about the contrast in rooms from the first two hotels to the one in Limerick. For honesty's sake let me state that the conversation I had with them wasn't very enlightening. The agent did say that a twin bed seemed too small and that I should talk to the hotel manager to make sure the wasn't a mistake. Again, for honesty's sake let me state that I probably would not have talked to the hotel manager had I not been advised to by the travel agency. Because they said a twin bed room didn't seem right I assumed there was indeed a problem. In retrospect I should have given it amiss because it seriously put a damper on my attitude. I asked the clerk to see the manager. He looked QUITE surprised and went to get the manager on duty. The manager already looked a little put-out at having been summoned, but I didn't think too much of it as he may have been having a bad day... Although I can't imagine why a manager of a hotel would let that show to a customer. I again politely explained my concerns and ASKED if our room was correct as I was advised by my travel agency that it seemed wrong - especially in light of the other rooms we had had up to that point. This is when it went pear-shaped. The manager's face became exasperated at having to explain that "in Ireland, that IS a double bed." Well excuse me for asking! I again reiterated that our other 'double beds' were larger than a twin and that was why I had questions. And the manager's face fell even further... You know 'the look'? The look on someone's face when they are in utter disbelief that they have to deal with something so patently absurd that it's almost painful. The mix of pain, exasperation and condescension? That's the look on the manager's face took on. Which pissed me off. I explained very plainly and calmly (despite my rising temper) that I was only seeking information because I was advised by my travel agency that I should and that I did not appreciate the squinty-eyed look he was using while talking to me (the clerk had a similar look). To which he brushed us off by saying and I quote, "This is a THREE-STAR hotel!". He repeated that a few times until I gave up, thanked him and walked away. Now here is educational opportunity number TWO. A lot of people think that "the customer is always right." That is incorrect. It should be - especially in the service industry, "the customer should always leave happy." Please note that the HOTEL MANAGER only made excuses and did not offer any solutions. Basically he failed at the most basic function of his job. Let me make a suggestion so maybe the next time something similar happens he'll know what to do... If a customer is complaining or as in our case, seems unhappy, you offer solutions not excuses. FOR EXAMPLE: "I'm sorry you're unhappy with the size of your room, sir. We do offer deluxe rooms that may be more to your liking. For X Euro, we can upgrade your room." This is expert-level managing because everyone leaves happy. The hotel doesn't lose money because they offer a paid (not free) upgrade. The customer is happy because their issue has been addressed and they've been given the choice to upgrade. Even if they choose NOT to upgrade they walk away content that a solution was offered, not an excuse. I can say with 100% honesty that it was the SINGULAR bad customer experience I've had in Ireland which made it all the worse. As a manager I can't believe that another manager made the shocking excuse "this is a three-star hotel!" Way to strive, City Hotel. Glad that you think so little of yourself. And THAT is why we didn't bring the bathroom door, unwashed towel and dirty shower head to the hotel's attention... Can you imagine what the excuse for THAT would have been? In the end we did decide to eat at McGettigan's since Limerick had little on offer in the way of Irish comfort food at dinner time. Since it was a chain and we felt little hospitality from the restaurant earlier in the night, we decided to play it safe and order a burger because how can you screw up a burger? Well you screw up a burger by only offering to cook-it well done. So we got the fish & chips because HOW can you screw up fish and chips? With too-sweet tartar sauce and mushy peas that had a weird taste that wasn't like any of the mushy peas I've had anywhere else in Ireland. But fair-enough. We didn't expect much from a chain restaurant. The one bright, shining star in the entire hotel and restaurant experience was our waitress for dinner. I hope I am not misspelling Maurna's name because she was terrific. In contrast to the rest of the night she was nigh perfect. 5-stars to her! Now remember above when I said the manager should have offered solutions instead of excuses? That is important because we were due to stay 2 nights at Limerick City Hotel - the hotel that wallows in it's own 3-star rating. We might have stayed if instead of dirty looks and excuses we were offered an upgrade - even if we had to pay for it. Instead we decided to spend @ 130 Euro to book a room at the Bracken Court Hotel in Balbriggan. A FOUR star hotel where the wonderful staff were personable, friendly, funny and accommodating. You might have thought it was a SIX star hotel. In other words - they did customer service correctly. Now keep in mind that even though I voiced my displeasure to the manager of Limerick City Hotel for the way I was being looked at and spoken to, I never raised my voice or lost my cool. That is important to note because the next morning when we were checking out - a day early - the desk clerk (the same one from the previous night) just mumbled noncommittally at us... He didn't ask WHY we were leaving early, or if our stay was acceptable or if breakfast was enjoyable (it was ok). Nope. Just took our keys and that's that. Sometimes a place doesn't have to do everything wrong to get a bad review. Sometimes they just don't do anything right. And that is what happened here. Perhaps in the future the staff will take my suggestion of not offering excuses but rather solutions under advisement. I won't know because there's no way I'd stay there again. I'm interested in the hotel's reply as they seem to reply to most reviews. Again I state for the record that everything I've written here is true - especially the tone of the conversation with the manager which is why it was so troubling. We weren't belligerent, or angry or shouty... we just wanted to ask questions which got us nowhere. Maybe if I wasn't a manager myself and didn't know how to deal with an unsatisfied customer properly I'd be less ticked off by the whole thing... But I am so I am. Good luck, Limerick City Hotel. Maybe in the future, though you're 'just a three-star hotel', you can treat your guests like a 4-star hotel. ADDENDUM: On our way back home we booked a night at Econo Lodge - a TWO-star hotel - to sleep off a bit of the jet lag before driving the 4 hours back to our home town. The staff was friendly, the bed was a queen, there was a flat screen TV, the bathroom door didn't bang into the sink and the room number was properly affixed to the door - using screws. So maybe since Limerick City Hotel had NONE of those things they're actually a ONE-star hotel? Makes you think... Collapse
An excellent choice!
Stay Date: 10/2016, Sandy D wrote this review.
We were most impressed with this hotel apart from the noisy doors to the bedrooms and our en-suite bathroom. The bedroom was a good size and was comfortable and clean and the public areas were well looked after. Most of all, though, the staff were mo… See more
We were most impressed with this hotel apart from the noisy doors to the bedrooms and our en-suite bathroom. The bedroom was a good size and was comfortable and clean and the public areas were well looked after. Most of all, though, the staff were most helpful, polite, friendly and accommodating and the food in both the pub and in the breakfast room was very good indeed. Collapse
Great location, great front desk staff and great pub attached to the hotel
Stay Date: 10/2016, BTM11 wrote this review.
Bart at the Front Desk made check in super smooth, very friendly. Later both front desk staff provided easy directions for our walk to Markets Field to watch Limerick play their final home football game of the season. The Hotel had McGetttigan`s Pub … See more
Bart at the Front Desk made check in super smooth, very friendly. Later both front desk staff provided easy directions for our walk to Markets Field to watch Limerick play their final home football game of the season. The Hotel had McGetttigan`s Pub attached to it which was a blast with locals mixing with tourists and upbeat music. Near the Milk Market was Nancy Blake`s Mulcahy pub which is very traditional but also has an area called ``Outback`` which was extremely popular with all age groups, great bartenders and lots of fun. Collapse
Stay Date: 10/2016, Tom Q wrote this review.
Had a one night stay here over the weekend, reasonably priced, friendly staff, very efficient with check in/check out. Very helpful too with any queries we had. The rooms were nice and modern. Only criticism would be that a couple of the lights in th… See more
Had a one night stay here over the weekend, reasonably priced, friendly staff, very efficient with check in/check out. Very helpful too with any queries we had. The rooms were nice and modern. Only criticism would be that a couple of the lights in the room didn't work so trying to get ready to go out was a bit difficult with the lack of lighting. But other than that a great stay and would definitely recommend to a friend Collapse
Great central location
Stay Date: 10/2016, Steve B wrote this review.
We stayed two nights with a Trafalgar tour and were very well looked after. The room was clean and adequate and double glazing helped keep the street sounds out but the internal noises from the next room and doors slamming were unfortunate. Breakfast… See more
We stayed two nights with a Trafalgar tour and were very well looked after. The room was clean and adequate and double glazing helped keep the street sounds out but the internal noises from the next room and doors slamming were unfortunate. Breakfast was help yourself hot & cold buffet including GF items, wifi was good and the city central location allowed us to walk around and discover the life & soul of Limerick. The hotel was being refurbished plus busy with lots of rugby supporters for a big game so we were left with luke-warm showers on the second morning. Perhaps will shower at night next time. Staff were helpful and friendly at the desk and in the restaurant. Collapse
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