InterContinental Amstel Amsterdam
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Set in the heart of Central Amsterdam, the Intercontinental-Amstel hotel is ideally located where the financial, cultural and shopping districts meet. It is within walking distance of the Van Gogh Museum and the Royal Carré, amongst other attractions.
Since opening in 1867, the superior Intercontinental hotel has been revered globally for its atmospheric rooms and dedicated, friendly staff. Stay in one of the hotel’s unique suites and enjoy the heritage and splendour of a lavish and stylish room. All rooms come with full air-conditioning, additional furniture and room service/butler service on request, making your stay as comfortable as possible.
The Intercontinental hotel also boasts the Michelin-starred restaurant La Rive overlooking the picturesque Amstel River, with glittering crystal chandeliers hanging in the Amstel Lounge and a luxurious 15 metre long heated indoor pool. Guests can also enjoy the benefits of the Health Club, on request.
Hotel Facilities & Services
- Concierge Desk
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Mini bar
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Trouser Press
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Cable/Satellite TV channels
- Baby Sitting
Bar and Restaurant
- Bar in Hotel
To view our full selection of accommodation in Amsterdam Area, view our hotels in Amsterdam Area page.
TripAdvisor Traveller Rating
- Overall: based on 855 reviews
- Sleep Quality:
Never Have I Every Felt so Insignificant!!!!
Stay Date: 01/2017, Christopher R wrote this review.
I just checked into this hotel and I am giving this hotel a 1 star. I arrived at this hotel with 2 very heavy bags a heavy book bag and a small shoulder bag. I was sadly disappointed that as a guest, no one was available outside to assist me with my … See more
I just checked into this hotel and I am giving this hotel a 1 star. I arrived at this hotel with 2 very heavy bags a heavy book bag and a small shoulder bag. I was sadly disappointed that as a guest, no one was available outside to assist me with my luggage. After sweating and juggling up a flight of stairs with my luggage, once inside I was then approached by a bell man asking did I need assistance. I was so upset that I kept my mouth closed because I was tired and sweaty. Furthermore I was greeted by Kimberly who I complained to about my luggage but all I received was an apology in which I felt was not sincere at all, very robotic. To give her the benefit of the doubt she was not the manager so maybe it was out of her scope to do something for my struggles but I do feel strongly it is within her scope to advocate on my behalf and communicate with management on my luggage situation. Nonetheless with a very bright smile I indicated to Kimberly that this was my first time in Amsterdam and I decided to stop here for one day. I requested as a Spire Elite member could I be provided a complimentary upgrade to a suite if available. She made a phone call and stated to me that she does have a suite available for only an extra charge of a $150 Euros extra I may have it. I was a little surprise she replied with this as I have never been offered an upgrade with a fee associated with it. She then indicated to me that I booked my reservation using points and because of that I am not entitled to the same benefits. Once again this was news to me since I had just booked a night under points in Paris at a boutique Hotel Indigo IHG property and was provided a Junior suite upgrade with no issues. I replied to Kimberly that I was only staying one night and all I want is a nice room upgrade if possible and now that I know you have it may I be provided the upgrade. She refused kindly and I suggested I speak to a manager. A Bonny came out who I am not sure if she was a manager or not but she was the one who decided to discuss with me further on my concerns and needs. Immediately Bonny made reference to me booking with points and me not being a Ambassador. She stated if I had the Ambassador membership I would be guaranteed an upgrade but because I am only Spire Elite those benefits at her hotel are not available under points. I explained to her that through the IHG website and on paper it indicated that a complimentary room upgrade is part of the benefits. I must say Bonny and the hotel made me feel very insignificant. Apparently Spire Elite at Intercontinental means nothing and ones loyalty to the IHG brand is irrelevant. No one even thanked me for being Spire Elite or offered me an Spire benefits. Nonetheless the communication back and fourth continued with me and Bonny as she continued to make me feel even more insignificant as her staff watched me be denied benefits. She eventually said as a courtesy she will offer me a river view instead of a city view. I replied just please check me in I am so tired and frustrated right now and I don't have the energy. I maintained my professionalism but Bonny just kept making shots at my status. She even inappropriately asked "oh so what other hotels have you stayed at?" What do you do for work?' I guess if you are not walking around with millions of dollars or White in color then you are nobody. I do not like to throw the race card but sometimes you have to wonder if you were a Caucasian male with the same request would it have been offered. As CEO of my own company and Heavy IT consultant, i have invested over hundred thousand dollars between various hotel chains and never have I felt so insignificant at a hotel. Let us not forget the alleged manager Bonnie was aware of luggage struggles and offered nothing. She did so inappropriately offer Ambassador membership at a heavy fee to upgrade me to a suite. Even after all of that I was not provided any information on Breakfast or dinner...SMH...simply ridiculous. In the states no such thing like this would have occurred. I think after this experience I am done supporting this IHG brand. They are simply not loyal, Marriott, SPG & Hilton Worldwide would never have treated me like this. I can't stress enough to save your time & money! Collapse
Stay Date: 01/2017, robert l wrote this review.
very lovely hotel with specious and very comfortable rooms, very good food (breakfast and restaurant) very good spa I had a wonderful massage there and last but not list what impressed me the most was how attentive, friendly and kind was all the staf… See more
very lovely hotel with specious and very comfortable rooms, very good food (breakfast and restaurant) very good spa I had a wonderful massage there and last but not list what impressed me the most was how attentive, friendly and kind was all the staff members we cam a cross everyone of them where so nice and it is really the hotel team that made our stay there so great and memorable. Collapse
WOW, Very Impressive!
Stay Date: 12/2016, fresh0206 wrote this review.
Service - Perfectionist staff from the welcoming doorman, informative concierge, accommodating front desk "Go Bony", pleasant housekeeping "We Appreciate you Emily" and my in room dining experience was superb. Location - Close to the metro, restaura… See more
Service - Perfectionist staff from the welcoming doorman, informative concierge, accommodating front desk "Go Bony", pleasant housekeeping "We Appreciate you Emily" and my in room dining experience was superb. Location - Close to the metro, restaurants, bars, and inner city just perfect. Room - The best Intercontinental room I've stayed from the decor, bed, bathroom and magnificent view. Overall, very detailed and passionate staff! Collapse
Stay Date: 12/2016, Aaron C wrote this review.
Very professional staff, beautiful hotel, wonderful food. Location was great too. Close to many major attractions in the city. We spent a week there for Christmas with family. Would love to stay there again in the future.
Very professional staff, beautiful hotel, wonderful food. Location was great too. Close to many major attractions in the city. We spent a week there for Christmas with family. Would love to stay there again in the future. Collapse
Stay Date: 12/2016, wdcgirl82 wrote this review.
Our stay was wonderful, just too short. The hotel is gorgeous, convenient (everything in Amsterdam is-- we were out of the main touristy area, but still walked everywhere) The room was gorgeous and the staff was helpful and the bar was a lot of fun… See more
Our stay was wonderful, just too short. The hotel is gorgeous, convenient (everything in Amsterdam is-- we were out of the main touristy area, but still walked everywhere) The room was gorgeous and the staff was helpful and the bar was a lot of fun. My only complaints were due to strange issues... we didn't receive turndown service, which is no big deal, but unusual for such a nice hotel. Also, our neighboring room was soo loud our 2nd night. Around 2:30 we called to ask if the hotel could say something, but not sure if anything was done as they were making noise until at least 5. All in all, a wonderful and beautiful hotel with kind staff Collapse
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