(Hong Kong) 3 3 Star:
Per Person Per Night
Search for room availability
The Imperial Hotel Hong King is conveniently located in the heart of Tsimshatsui - Hong Kong’s premier retail, cultural and leisure district. The hotel is surrounded by numerous tourist attractions, shopping arcades, fine restaurants and fabulous evening entertainment. i-SQUARE, K11, 1881 Heritage, Harbour City, Space Museum, Cultural Centre, the Star Ferry, Avenue of Stars and the Waterfront Promenade are all within 5 minutes walk from the hotel.
All guest rooms at Imperial Hotel feature warm lighting to create a cosy atmosphere. Each is equipped with tea/coffee making facilities and complimentary bottled water is provided in all rooms.
After a long day exploring all Hong Kong has to offer, guests can relax in the comforts of the Ootoya Restaurant, which serves up a selection of Japanese dishes, whilst PJ Murphy’s Irish Pub offers light snacks and refreshing chilled beer.
To view our full selection of accommodation in Hong Kong, view our hotels in Hong Kong page.
TripAdvisor Traveller Rating
- Overall: based on 772 reviews
- Sleep Quality:
Stay Date: 02/2018, MrsGPU01 wrote this review.
It took a month before I decided to write a feedback with my stay in IMPERIAL HOTEL as I am still waiting for their action to my concern. Upon checking their reviews, majority were negative responses, I guess, they used to have these comments and the… See more
It took a month before I decided to write a feedback with my stay in IMPERIAL HOTEL as I am still waiting for their action to my concern. Upon checking their reviews, majority were negative responses, I guess, they used to have these comments and they do not mind at all! We planned to celebrate our 1st Wedding Anniversary in Hong Kong for 5 days. I have considered staying in Imperial Hotel since the location is accessible to all areas. As mentioned, I did not concentrate with undesirable reviews written in Tripadvisor and other Online Travel Agencies until I, myself, experienced the same. We availed for their Early Bird 60 Days Advance Purchase Room Promotion wherein I have booked for 4 nights. Upon arrival, I appreciate the gesture as my husband and I were met by their GM. We actually exchanged business cards and had small talk since I am also working in the same industry. I honestly ignored my destructive observations since for me, I should not expect that much in a small hotel and customer service is all that matters. However to summarize – Guest room set-up and cleanliness issue particularly the smell of the carpet, bed covers with stains, AC temperature too cold and hotel could not provide a heater for a winter season. Front desk staff lacks technical skills, attitude or soft skills. Front Office Agents were impolitely taking to the guests. Due to unexpected circumstance, the 4 nights stay turned to a night only since we had to go back home immediately. I quickly discussed the situation upon our departure to the FO staff and the GM that my father passed away and I have to fix everything with his burial. It was a really a painful day for me and my husband as we thought we will be celebrating our wedding anniversary. I informed them that I will be sending all the documents needed for the remaining 3 nights refund. I am FULLY AWARE of the policies and procedures nor terms and condition of the room promotional offer I have booked. As stated, I am also from hospitality industry and pleased to say that our hotel is a reputable and accredited FORBES 5-Star Property that is why I know how to deal and adjust to this kind of incident. I sent several emails asking for consideration. I directed my concern to their GM but after a long wait, I only got a generic email reply first from their AFOM saying that they could not refund since it was a prepaid booking. Then another email explanation after 10 days sent by their FOM saying that I booked it through hotel’s outsource online reservation system (third party reservations). They could only offer a room upgrade on my next visit. Come to think of it, from the higher management, my concerns were forwarded to his subordinates?? Technically, as far as I know, I booked it directly to their brand website. Regardless if there was an outsource or third party who is managing hotel’s online bookings, the booker will never know because that is your internal arrangement. Still, it is the discretion of the hotel to impose instruction to waive charges. After telling them my sentiments, I then again received a sarcastic email reply from their FOM that I should not waste my valuable time bargaining with my issue. Coming from a hospitality industry, I cannot believe that I will be responded like that by a co-manager. What I do not understand and hard for me to accept is being in this industry for almost two decades, we ensure to provide assistance and utmost satisfaction to our guests. Yet, I could not get the sympathy and the same treatment I have always given to my guests. Your hotel should be flexible in cases like this as we are discussing an EMERGENCY situation - "a death of a family member". I have sent all the documents needed and expecting that you will somehow be considerate with the case – my father’s death certificate, cremation papers and our airline tickets that we have purchased twice as evidence that we returned home the following day. I have booked for 4 nights but then stayed for 1 night only. What happened to the remaining 3 nights? Of course the hotel will sell my room again to another guests knowing that it was already vacated by previous guest. DOUBLE SELLING!!! Poor hotel! I am so unfortunate that I have chosen your hotel wherein even a heartfelt sympathy could not be offered. Sometimes we have to bend our rules just to provide a remarkable experience to your guest. I do not think it will hurt your hotel revenue or it will cause a great loss in your company. No consideration to rectify the issue besides it’s only a small amount of money. I am just here fighting for PRINCIPLES. YOU DON’T BELONG TO HOSPITALITY INDUSTRY! UNETHICAL MANNERS! TRAIN YOUR PEOPLE! Collapse
Stay Date: 02/2018, glking wrote this review.
Accessible to airport bus and walking distance to kowloon ferry terminal. Hotel room size not bad for 2 pax plus baby. Con is walls and doors are thin, i can hear people talking outside our room. Amenities are not given everyday, you have to ask for … See more
Accessible to airport bus and walking distance to kowloon ferry terminal. Hotel room size not bad for 2 pax plus baby. Con is walls and doors are thin, i can hear people talking outside our room. Amenities are not given everyday, you have to ask for it.no breakfast available. They also charged 10hkd per room if you leave the luggage upon check out. Collapse
Stay Date: 02/2018, Eddie H wrote this review.
My parents and I stayed at this hotel during our visit to HK on 3 Feb 2018 - 7 Feb 2018. Hotel is a bit small, however, the location is good where it is near MTR station which is called Tsim Sha Tsui. My advice would be not to take the stairs at exit… See more
My parents and I stayed at this hotel during our visit to HK on 3 Feb 2018 - 7 Feb 2018. Hotel is a bit small, however, the location is good where it is near MTR station which is called Tsim Sha Tsui. My advice would be not to take the stairs at exit E, if you have big luggage. Go to ISquare Mall (It is linked with the MTR Station) Take the escalator up and exit at the door near FILA Shop. You should see the hotel on your left near Chungking Mansion. For Muslim tourists, there are many halal foods found inside Chungking Mansion. Overall, Decent hotel. Collapse
Stay Date: 02/2018, PavanRastogi wrote this review.
This is a budget hotel and most important issue is the air conditioner only do cooling so if you are visiting in winter do not prefer this hotel.location is good .rooms are small in size. Very basic amenities.
This is a budget hotel and most important issue is the air conditioner only do cooling so if you are visiting in winter do not prefer this hotel.location is good .rooms are small in size. Very basic amenities. Collapse
Hong Kong Ice Hotel
Stay Date: 02/2018, Petra L wrote this review.
No heating and freezing cold in February. Manager told us he will put heater in our room but then didn’t and it seems other staff but Manager does not have authorities do act in this hotel. Thin duvets and TV is out of order. Location and a hot showe… See more
No heating and freezing cold in February. Manager told us he will put heater in our room but then didn’t and it seems other staff but Manager does not have authorities do act in this hotel. Thin duvets and TV is out of order. Location and a hot shower the only benefit of this hotel. Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2017
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.