The Ickworth Hotel
(Bury St Edmunds)
4 4 Star:
Per Person Per Night
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Added Value offers
- Stay min 4 nights and receive afternoon tea for 2 people on 1 day.
- Valid 18 Jan 17 to 22 Dec 17 weekround when staying at least 4 nights
Offers may be subject to change and may only apply to certain room types or may not be valid for all arrival dates. Please check price for your selected dates and room types to see if the above offers apply.
Surrounded by 1,800 acres of National Trust parkland, the luxurious and historical Ickworth House Hotel is the perfect destination for a short break in Suffolk.
Famous for its stunning coastline and delightful countryside, the area surrounding the hotel is perfect for hiking, bike rides, country walks and family picnics. And given that the hotel is also just 2 hours from London, all of the capital’s world-famous sights are all well within your grasp. The hotel is easily accessible via the A14 and the Bury St Edmunds train station is just a 15-minute drive away.
All of the rooms at Ickworth House Hotel are designed with the comfort of your short break in mind. Each of the hotel’s unique rooms come equipped with an en-suite bathroom, comfortable bedding, tea and coffee making facilities and free Wi-Fi internet access.
For a wide range of delicious breakfast, lunch and dinner options, the hotel has various dining options for you to enjoy. The Conservatory and Frederick’s Restaurant both offer delicious food for all the family, while the Chinese Room is an ideal option for private dining parties of up to 10 people. The hotel also features excellent leisure facilities, including an indoor swimming pool and relaxation treatment rooms. The Ickworth House Hotel is a family friendly hotel ideal for a short break away with the kids; it provides a whole host of services tailored to make your stay perfect.
Stay for 4 nights or more and receive a complimentary afternoon tea for 2 on 1 day of your stay.
Hotel Facilities & Services
- Lift to all Floors
- Room Service 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Indoor Pool Free: Yes
- Treatment Rooms
- Tennis Free: No
- Name: BURY ST EDMUNDS
- Distance: 6 kilometres
- Name: STANSTED
- Distance: 60 kilometres
- Cots/Cribs Free: No
- Interconnecting Rooms
- Baby Listening
- Baby Sitting
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 10:00
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Pets Allowed Cost: £7.00 per stay
- Nearest Rail Name: Bury St Edmunds Distance: 6 kilometres
- Nearest Airport Name: Stansted Distance: 60 kilometres
To view our full selection of accommodation in East England, view our hotels in East England page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 3.5 out of 5 based on 4 reviews
- Sleep: SuperBreak Sleep Rating: 3.8 out of 5
- Breakfast: SuperBreak Breakfast Rating: 3.5 out of 5
- Staff: SuperBreak Staff Rating: 4.3 out of 5
- Location: SuperBreak Location Rating: 4.8 out of 5
TripAdvisor Traveller Rating
- Overall: based on 702 reviews
- Sleep Quality:
Not a Good Start
Stay Date: 16/02/2013, a customer aged 45-64 from HALSTEAD who stayed in this hotel wrote this review.
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take… See more
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take the room with the broken shower. Room was comfortable, had a nice bed with good quality bedding but was not told when booking about renovations at hotel which were ongoing. Evening meal was good and staff were pleasant and knowledgeable. Breakfast was very poor, disorganised and lacking in leadership. Was not told it was buffet style, which ordinarily would not have been a problem but food was supposed to have been available from 07.30 and was more like 08.00 with lots of families with young children waiting for the rest of the hot food to be put out. Was not asked if we wanted toast or bread and they only just managed to ask if we wanted tea or coffee! We booked and paid in advance and on check out I was expecting some sort of recompense for being without a shower but was offered nothing, indeed, we were asked to pay in full. I explained we had already paid but it took a while for the receptionist to work it out even though I had our booking paperwork with us! would not recommend this hotel to any one ever and reading the TripAdvisor comments would not have booked it save for a recommendation from a work colleague. Collapse
Overall Hotel Rating: 1 out of 5
- Destination: 5 out of 5
- Sleep: 3 out of 5
- Breakfast: 1 out of 5
- Staff: 3 out of 5
Leans on the association with the National Trust
Stay Date: 11/2017, ReallyBusyMum wrote this review.
We stayed at Fowey last summer and loved it (one of the hotels in the chain). Ickworth was no-where near as well thought out. For a start, everywhere you go in this huge hotel, there are huge pictures of women in modern dress with their heads paint… See more
We stayed at Fowey last summer and loved it (one of the hotels in the chain). Ickworth was no-where near as well thought out. For a start, everywhere you go in this huge hotel, there are huge pictures of women in modern dress with their heads painted out. They literally look like headless women floating around the walls - my eight year old said they were freaky. When we got home my six year old said he never wanted to go back there because of the ladies without heads. The food was okay, but not what you'd expect for the money. At dinner, the waitress swore in front of our kids when she forgot one of our orders. The waitress was clearly a sweet girl, just not very well trained and quite unprofessional. We only had two meals there but both times parts of our order got lost. The dining room was very cold in the evening. The bedroom was fine. The main lounge only has four sets of seating - so despite the large number of rooms there's only space for four groups of people to sit, meaning it always felt very crowded, and we had to wait in order to sit down. Lounge service was quite slow in the evening and they had very little idea what was available - there was no lounge menu. The games room is good, but it's a very long way from the lounges - down in the quite dark and scary (for kids) basement. The kids didn't want to go down their on their own so they were quite tethered to us for most of the time we were there (unlike at Fowey, where we hardly saw them after dinner). The outdoor games (football, trampoline) are all a bit out of the way, behind the hotel near the car park - rather than being integrated into the grounds that you'd actually be using. We didn't use the creche - our kids aren't interested, bit too old. The swimming pool was nice - a bit rustic. But the shower was appalling. A domestic shower in quite a dirty little cubicle. Really not what you'd expect from a luxury family hotel. The National Trust property and the grounds attached were absolutely lovely. You can rent bikes for free and cycle through the parkland. The national trust was definitely the highlight of the stay. If it hadn't been for the national trust being right next door then I think it would have been quite disappointing. All in all Ickworth felt a bit shabby and more like a BnB than a luxury hotel. The building is impressive but the decor choices are bizarre. The staff are friendly and try to help but it just doesn't feel very well thought out, or like it works as a family space. If you have kids, there are better places to go for the money. We wont go back. Collapse
Stay Date: 11/2017, J0012 wrote this review.
Fantastic looking Hotel but let down by food and hygiene. We stayed at the Hotel Friday & Saturday night. As we arrived early our room was not ready but this gave us the opportunity to find our bearings. Beautiful building. Eventually shown to our r… See more
Fantastic looking Hotel but let down by food and hygiene. We stayed at the Hotel Friday & Saturday night. As we arrived early our room was not ready but this gave us the opportunity to find our bearings. Beautiful building. Eventually shown to our room by FoH who slightly confused and apologetic announced it was a small room for 2 adults & 1 child also mentioning the room is usually reserved for couples only due to its size. Not great. We had booked months in advance and our daughter was booked in their nursery .. did they not have enough time to book the correct room for us .. at least 2 months!? We had no other option but to stay in this room. It was adequate for our needs apart from the safety issue of the window seat and our expert climbing toddler! Hardly relaxing! Meals were taken in the Conservatory. Warning. At the time of our stay the heating did not work. This part of the building was FREEZING, adults and child were complaining and even the staff said it was so cold all the time. We had to borrow a heater from the waiting staff on the Friday but by Saturday these ugly contraptions with wires everywhere ended up littering the floor but at least the temperature was up a few degrees. Our dining experience was cold all round. To charge high prices for dishes one would expect them to be cooked to a high standard and be a total delight. Not at the Ickworth. Venison well done and medium seems to translate to medium rare or rare. Vegetables were served in a crockery pot that had more chips and cracks than some parts of the building. Just lacking attention. Probably due to them being Frozen. One of the serving staff bordered on rude. We clearly put her out by asking for the Venison to be taken back. The Ickworth should take note that the Conservatory needs a thoroughly good clean after each service. On each occasion we sat in there we could still see pieces of food on the floor and it had some kind of stickiness to it usually on reserved for bar floors. The cushions on the wicker chairs are hiding a medley of food substances and unidentifiable ‘bits’ and the arms need a good wipe down. Its such a shame. High Tea for the kids was fabulous. Great food, clean. Bit slow on brining out water. But if we had to choose. I would of preferred to eat the High Tea menu. Swimming pool, bikes, grounds and Michelle in the Nursery all get a thumbs up. When presented with the bill we mentioned to the Receptionist our thoughts on dining. Rather than apologise or suggest speaking to a manager she enquired if we had stayed at any of their other hotels. I am unsure what relevance this had. But yes. We stayed at their sister hotel at Foy. It was delightful. Ickworth needs to speak to the Dining team at Foy and follow their lead. Children were treated with respect. Food was superbly presented and most of all it is clean. Sadly not worth the money. Collapse
Disappointing Sunday lunch
Stay Date: 11/2017, sjs123_12 wrote this review.
The service was poor and lacking any managerial presence. Food was cold, especially the roast potatos. Man was hoovering in hall, which is unpleasant whilst dining. Gone down hill from previous visit.
The service was poor and lacking any managerial presence. Food was cold, especially the roast potatos. Man was hoovering in hall, which is unpleasant whilst dining. Gone down hill from previous visit. Collapse
Afraid of the dark
Stay Date: 11/2017, Jonty2016 wrote this review.
Lovely grounds,miles of area to walk with out two well behaved dogs. Shame they are not allowed off the lead anywhere! But don't go out in the dark!, hardly any outside lights, quite dangerous, very difficult to see where you are going. Staff very fr… See more
Lovely grounds,miles of area to walk with out two well behaved dogs. Shame they are not allowed off the lead anywhere! But don't go out in the dark!, hardly any outside lights, quite dangerous, very difficult to see where you are going. Staff very friendly and helpful. Breakfast excellent. Strange system for ordering your meal at night or getting a drink. Food very good but not if you are hungry, very small portions. Overall a pleasant stay. Our double room was quite small with two dogs. Collapse
More letdown than luxury
Stay Date: 10/2017, thenadish wrote this review.
When we booked the trip we requested a contemporary room (they have contemporary or traditional) and we enquired about the children's creche, dinner reservations and spa facilities and were told to book in advance to avoid disappointment. Which we d… See more
When we booked the trip we requested a contemporary room (they have contemporary or traditional) and we enquired about the children's creche, dinner reservations and spa facilities and were told to book in advance to avoid disappointment. Which we did. The first issue was that a week before we were due to arrive I confirmed our visit, dinner reservation and explained I had been trying to book the pregnancy massage with no joy and was told our dinner reservation hadn't been made. No explanation. The time we had requested was no longer available so a later reservation was made for us. Upon arrival, we were shown to our room which was traditional bordering on in need of repair with the world's smallest double bed. The bath was stained, the carpet was stained - it was grotty. My husband and I couldn't lie down together in it and neither of us are big by any means! We complained and waited for an hour for it to be sorted. During this period of time we weren't offered a drink - not even a glass of water. We were first told a contemporary room was available but it was noisy and we wouldn't like it (nonsense - we are used to the city and would be fine) - when we accepted the room, we were told it actually wasn't available. We were moved to a cleaner room with a bigger bed, still v old fashioned. We heard other guests complaining about this too so something needs to be done to smooth the booking process/ increase the bed sizes. We went to get high tea for our daughter at 5:20 and it was revolting - the pasta was dry and crusty, the vegetables had been cooked to within an inch of their lives and there was no fruit left just dirty plates left out. Whilst down there we tried again to book into the spa with no luck - we left our names and numbers for a call back which never came. We opted for the conservatory instead and decided we would all eat. The adult food was average, expensive but to be expected. This is more pedantic but I found it irritating that my tuna cucumber sandwich came without cucumber or salad, they had no decaf tea and no diet coke. Small things but certainly what I would expect at a luxury hotel for families. We heard other guests complaining about this too so I'm suprised the feedback hasn't been taken on board. The childrens' meal was good albeit rather salty. As we left we requested warm milk in our room for the baby (something they advertise as standard) and it never arrived, we called down a couple of times and 45 minutes later it turned up. Saturday morning breakfast was average with overcooked / boiled chewy bacon, rubbery scrambled eggs - fine but you could get similar in an airport hotel - it was of that standard. We dropped the baby at the creche - which was fantastic - and decided to chill by the pool for a couple of hours. The pool is in an outbuilding - the grounds are beautiful. However the walk from the changing rooms to the pool is in a building like a stable - not insulated and absolutely freezing! Added to the country charm I suppose! The pool inside was fine - pretty exposed brick walls and a green outlook. However there is only one chair to lounge on. One. There is also a stone bench(!) so one of us had to sit on the floor - it seems a really simple thing to rectify and something which would add to the experience to be able to sit by the pool and read the paper - that wasn't ideal. When we finished up we went to shower and that was a disaster. The tap would barely drip and the water was freezing cold. There was mould and flies in the shower so everyone was having to change, go up to their room and then shower there to warm up. Again we heard other guests complaining about this too. By now we were thoroughly disillusioned but trying to make the most of the weekend. We decided to have afternoon tea as a family for our lunch early as we then had our dinner reservation. The afternoon tea is about £20 / adult and £10 / child so we thought it must be decent. The sandwiches were absolutely awful - soggy wet bread, bland fillings - the cakes looked nice but we didn't get round to tasting them. We complained and decided to leave early, cutting our stay off. Feeling let down on every aspect bar the creche had taken its toll and we had run out of patience. We would never visit again and would recommend there are substantial changes at the hotel before it can even start to consider itself luxurious. The manager Faye is nice enough but her customer service skills and problem solving abilities require improvement. You can have as good a time in a substantially cheaper hotel which would undoubtedly be better maintained, cleaner and with food that wasn't on a par with old school dinners. They would probably be able to make a dinner reservation and book a spa treatment or two as well. Avoid. Collapse
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