The Ickworth Hotel
(Bury St Edmunds)
4 4 Star:
Per Person Per Night
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Surrounded by 1,800 acres of National Trust parkland, the luxurious and historical Ickworth House Hotel is the perfect destination for a short break in Suffolk.
Famous for its stunning coastline and delightful countryside, the area surrounding the hotel is perfect for hiking, bike rides, country walks and family picnics. And given that the hotel is also just 2 hours from London, all of the capital’s world-famous sights are all well within your grasp. The hotel is easily accessible via the A14 and the Bury St Edmunds train station is just a 15-minute drive away.
All of the rooms at Ickworth House Hotel are designed with the comfort of your short break in mind. Each of the hotel’s unique rooms come equipped with an en-suite bathroom, comfortable bedding, tea and coffee making facilities and free Wi-Fi internet access.
For a wide range of delicious breakfast, lunch and dinner options, the hotel has various dining options for you to enjoy. The Conservatory and Frederick’s Restaurant both offer delicious food for all the family, while the Chinese Room is an ideal option for private dining parties of up to 10 people. The hotel also features excellent leisure facilities, including an indoor swimming pool and relaxation treatment rooms. The Ickworth House Hotel is a family friendly hotel ideal for a short break away with the kids; it provides a whole host of services tailored to make your stay perfect.
Hotel Facilities & Services
- Lift to all Floors
- Room Service 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Indoor Pool Free: Yes
- Treatment Rooms
- Tennis Free: No
- Name: BURY ST EDMUNDS
- Distance: 6 kilometres
- Name: STANSTED
- Distance: 60 kilometres
- Cots/Cribs Free: No
- Interconnecting Rooms
- Baby Listening
- Baby Sitting
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 10:00
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Pets Allowed Cost: £7.00 per stay
- Nearest Rail Name: Bury St Edmunds Distance: 6 kilometres
- Nearest Airport Name: Stansted Distance: 60 kilometres
To view our full selection of accommodation in East England, view our hotels in East England page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 3.7 out of 5 based on 3 reviews
- Sleep: SuperBreak Sleep Rating: 4.0 out of 5
- Breakfast: SuperBreak Breakfast Rating: 3.3 out of 5
- Staff: SuperBreak Staff Rating: 4.3 out of 5
- Location: SuperBreak Location Rating: 5.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 552 reviews
- Sleep Quality:
Amazing value for money
Stay Date: 22/05/2016, a customer aged 25-44 from GB who stayed in this hotel wrote this review.
This break was outstanding, it's a family rather than spa hotel but this really added to its warmth. The staff couldn't do enough for us and it was wonderful. See more
This break was outstanding, it's a family rather than spa hotel but this really added to its warmth. The staff couldn't do enough for us and it was wonderful. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 5 out of 5
- Sleep: 5 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
- Frederick's at Ickworth : 5 out of 5
- Voujon Bury St Edmunds : 5 out of 5
- Cafe at Ickworth House: 5 out of 5
Stay Date: 27/06/2015, a customer aged 45-64 who stayed in this hotel wrote this review.
Fantastic Hotel, attentive staff, excellent food. You don't need to go anywhere else, but in the grounds, as there is plenty to do and see. See more
Fantastic Hotel, attentive staff, excellent food. You don't need to go anywhere else, but in the grounds, as there is plenty to do and see. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 5 out of 5
- Sleep: 4 out of 5
- Breakfast: 5 out of 5
- Staff: 5 out of 5
- Ickworth House: 5 out of 5
- Maybush Near Woodbridge: 5 out of 5
Not a Good Start
Stay Date: 16/02/2013, a customer aged 45-64 from HALSTEAD who stayed in this hotel wrote this review.
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take… See more
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take the room with the broken shower. Room was comfortable, had a nice bed with good quality bedding but was not told when booking about renovations at hotel which were ongoing. Evening meal was good and staff were pleasant and knowledgeable. Breakfast was very poor, disorganised and lacking in leadership. Was not told it was buffet style, which ordinarily would not have been a problem but food was supposed to have been available from 07.30 and was more like 08.00 with lots of families with young children waiting for the rest of the hot food to be put out. Was not asked if we wanted toast or bread and they only just managed to ask if we wanted tea or coffee! We booked and paid in advance and on check out I was expecting some sort of recompense for being without a shower but was offered nothing, indeed, we were asked to pay in full. I explained we had already paid but it took a while for the receptionist to work it out even though I had our booking paperwork with us! would not recommend this hotel to any one ever and reading the TripAdvisor comments would not have booked it save for a recommendation from a work colleague. Collapse
Overall Hotel Rating: 1 out of 5
- Destination: 5 out of 5
- Sleep: 3 out of 5
- Breakfast: 1 out of 5
- Staff: 3 out of 5
Stay Date: 10/2016, 411alexl411 wrote this review.
Lovely break at The Ickworth Hotel. Im disabled and took my dog, elderly mum, sister and new born baby. Hotel provided steriliser, cot, nappy bin and fridge for the baby which was amazingly helpful. Dog wasn't allowed in the restaurants but was allow… See more
Lovely break at The Ickworth Hotel. Im disabled and took my dog, elderly mum, sister and new born baby. Hotel provided steriliser, cot, nappy bin and fridge for the baby which was amazingly helpful. Dog wasn't allowed in the restaurants but was allowed in the lounge and reception would look after her at mealtimes. Rooms were in the main house overlooking the garden, they were beautiful. There was a lift but do check if you have mobility issues as there are some stairs to some rooms. The bathroom was lovely and had a shower over the bath which was a bit difficult for me. Used the swimming pool while the kids were eating and had it to myself which was wonderful although the changing room needs updating. The hotel is very family friendly and in half term was full of happy kids. And of course you have the wonderful grounds... Best of all was the customer service, everyone was so helpful and couldn't do enough for us. It felt very genuine too which made it very special. My only complaint would be trying to book the hotel. Central reservations were frequently busy and quoted us a much higher price than the website. They then told me to book online. I, therefore, had to call the hotel to confirm accessible and dog friendly rooms before I booked. A real hassle and I very nearly gave up and went somewhere else which would have been a great shame. Collapse
The Spa Day that wasn't a Spa Day
Stay Date: 10/2016, blynda9 wrote this review.
Very long review I’m afraid but persevere if you’re thinking of a spa day! My best friend and I took advantage of a Travelzoo offer which was advertised as a “Spa Day” at Ickworth Hotel. This included two beauty treatments, free admission to Ickw… See more
Very long review I’m afraid but persevere if you’re thinking of a spa day! My best friend and I took advantage of a Travelzoo offer which was advertised as a “Spa Day” at Ickworth Hotel. This included two beauty treatments, free admission to Ickworth House, use of the swimming pool and a cream tea in the afternoon. I bought the voucher, then phoned Ickworth to book a suitable date but when I asked to book the treatments I was told that the day only included one treatment, not two. And we would have to have our treatments one after the other as only one beauty therapist was on duty that day. Fair enough, even though it meant one of us hanging around waiting for the other while they had their treatments. Also the list of treatments differed from that offered on the Travelzoo offer and listed on the voucher I had. To cut a long story short I emailed Ickworth who sorted out the problem and apologised for the change in treatments offered, but I do think that they should have offered to honour our choices from the original voucher. And nowhere on the voucher did it state that the “spa” was not actually a spa, but just a treatment centre in the hotel basement. We only found that out when we received the email confirmation that there were no usual spa facilities such as sauna, Jacuzzi etc, and that the swimming pool is housed in a separate building. At this point I asked Travelzoo if I could get a refund – they did agree but we decided to go ahead as we’d never been to Ickworth Hotel. We arrived around 10.30 – our treatments were booked in for 12.00, 12.30, 1.30 and 2.00, with the cream tea at 3.00 pm. We asked where the “spa” was but the receptionist asked us to sit in the drawing room where we would be served coffee. Didn’t notice the “service” button on the table but a waitress bringing coffee for someone else kindly asked if she could assist and brought us coffee and cookies. At around 11.30 we decided to make our way to the “spa” which is actually called the Treatment Centre. Bit of a wait for the lift as a staff member was moving a loaded trolley and there was no room. Only one floor but my friend had a bad back. We were then offered a change of times to our treatments – obviously another therapist was working that day. We were now having them at 1.30 and 2.00 pm. If we’d known this when we arrived we could have made better use of our time in the morning – why didn’t someone email or phone me to offer this? We decided to use the pool as we’ve both been round Ickworth House. Walked round to the pool building and heard singing as we went in. Looked through the door and there was a Mum and Baby class in progress. We would have felt a bit like intruders so decided to give that a miss and have a look round the NT shop and then get a sandwich in the café. Long queue of course but we managed to find a seat and ate before going back to the Treatment Centre. We enjoyed the treatments but it would have been nice if there was an area to relax in before and after your treatments. We also felt like we were put off the included robe hire, but there was no point in having one as you get undressed in the private treatment room anyway. Finished there at 2.30 and I did mention the booking problem on my feedback form. Asked to make our way back to the drawing room where they were expecting us and our tea would be served – not the conservatory as stated. No free seats when we got there and none of the 3 staff loitering around the tv screen outside seemed inclined to ask if they could help, but we were once again helped by a waitress. She cleared an area for us to sit down. The waiting staff seemed to be the only ones with any grasp of customer service to be honest. Drank our tea, ate our scones and left. The icing on the cake was when we exited the car park and I somehow missed the very small arrow pointing the way out and ended up in front of Ickworth House being glared at by an elderly man sitting in the driving seat of a golf buggy. I turned around, drove back and stopped to ask him the way out. His response was “Obviously beside the Hotel”! Not a cheerful chap and I daresay he’s dining out on the story of the woman driver who couldn’t find her way out of Ickworth. Ickworth Hotel is probably a very nice hotel for families – certainly from what we saw they were very geared up for children. However, they should not advertise “Spa Days” as they are not a spa. And if they do make another offer via Travelzoo or similar they should make sure they point this out in the offer, not just tell you when you’ve made the booking. They also need to check that the treatments offered are correct. We’ve tried numerous spas both for day and residential breaks, and won’t be returning to Ickworth, or recommending it to anyone. Very disappointing. My friend and I both work in customer service and some of the staff could do with further training. Collapse
Stay Date: 10/2016, Maureen A wrote this review.
Myself and my daughter were at the Ickworth yesterday for a spa day as part of my birthday present.It was an absolute disaster and should never have been titled a Spa Day.The pool was awash with kiddies toys but the joke was we couldn't even get into… See more
Myself and my daughter were at the Ickworth yesterday for a spa day as part of my birthday present.It was an absolute disaster and should never have been titled a Spa Day.The pool was awash with kiddies toys but the joke was we couldn't even get into the changing room anyway!!!!!!!! There was nothing else to do whilst awaiting our treatment time apart from walking in the grounds or a bike ride[ I am in my 70,s with a Hip Replacement!!!!!/) The cream tea was 2small scones and cream!!!!! We had booked through TravelZoo and after talking to others found the discriminated associated with that site. A thoroughly spoilt and wasted day!!!!! Spa Day I don't think so just a rip off Collapse
Very luxurious and gorgeous food
Stay Date: 10/2016, benandbetty wrote this review.
As a couple, I would say that it's definitely family friendly - so don't be surprised if you get woken up early! But using the pool at kiddie tea time and having it to ourselves more than made up for it.. The double bath, and free use of bikes round … See more
As a couple, I would say that it's definitely family friendly - so don't be surprised if you get woken up early! But using the pool at kiddie tea time and having it to ourselves more than made up for it.. The double bath, and free use of bikes round the grounds. Such a good deal on secret escapes too. Can't wait to go back Collapse
Great Hotel and Grounds, Overpriced Food
Stay Date: 10/2016, markV2146JY wrote this review.
This is a beautiful old hotel that epitomises the term 'shabby chic'. Formerly the family home of Lord Bristol, it has retained a lot of charm and a good deal of furniture and paintings from his tenure, before he sold it to the National Trust. The s… See more
This is a beautiful old hotel that epitomises the term 'shabby chic'. Formerly the family home of Lord Bristol, it has retained a lot of charm and a good deal of furniture and paintings from his tenure, before he sold it to the National Trust. The setting is wonderful and the grounds, particularly first thing in the morning are serene. It's not cheap, and comparable to the other very good hotel in Bury St Edmunds "The Angel'. It beats the Angel on locations (though that is opposite the Abbey Gardens) but the Angel wins out on the quality and pricing of the food. I was disappointed by the meal we had in the conservatory restaurant and as others have commented, the breakfast is certainly not worth the £20 charged if it isn't part of your package. We also had a pre-booked 'luxury' cream tea, not cheap at £38 (£41 if you don't pre pay) and were given a rather scant selection of sandwiches to go with the small (though delicious) cakes and scones. My advice here is just order a regular cream tea and a separate sandwich - you'll pay less and get more! Service is also rather slow - we had to get a second pot of tea as the first one stewed while we were waiting for the milk to come out. I love the location and public areas and everyone is very friendly, and I would definitely stay here again, but I would probably eat in Bury - an 8 minute drive and lots of choice. Collapse
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