The Ickworth Hotel
(Bury St Edmunds)
4 4 Star:
Per Person Per Night
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Surrounded by 1,800 acres of National Trust parkland, the luxurious and historical Ickworth House Hotel is the perfect destination for a short break in Suffolk.
Famous for its stunning coastline and delightful countryside, the area surrounding the hotel is perfect for hiking, bike rides, country walks and family picnics. And given that the hotel is also just 2 hours from London, all of the capital’s world-famous sights are all well within your grasp. The hotel is easily accessible via the A14 and the Bury St Edmunds train station is just a 15-minute drive away.
All of the rooms at Ickworth House Hotel are designed with the comfort of your short break in mind. Each of the hotel’s unique rooms come equipped with an en-suite bathroom, comfortable bedding, tea and coffee making facilities and free Wi-Fi internet access.
For a wide range of delicious breakfast, lunch and dinner options, the hotel has various dining options for you to enjoy. The Conservatory and Frederick’s Restaurant both offer delicious food for all the family, while the Chinese Room is an ideal option for private dining parties of up to 10 people. The hotel also features excellent leisure facilities, including an indoor swimming pool and relaxation treatment rooms. The Ickworth House Hotel is a family friendly hotel ideal for a short break away with the kids; it provides a whole host of services tailored to make your stay perfect.
Hotel Facilities & Services
- Lift to all Floors
- Room Service 24hr: Yes
- Non Smoking Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Indoor Pool Free: Yes
- Treatment Rooms
- Tennis Free: No
- Name: BURY ST EDMUNDS
- Distance: 6 kilometres
- Name: STANSTED
- Distance: 60 kilometres
- Cots/Cribs Free: No
- Interconnecting Rooms
- Baby Listening
- Baby Sitting
Bar and Restaurant
Breakfast served from
- Saturday/Sunday: 07:30
- Monday to Friday: 07:30
Breakfast served to
- Saturday/Sunday: 10:00
- Monday to Friday: 10:00
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Pets Allowed Cost: £7.00 per stay
- Nearest Rail Name: Bury St Edmunds Distance: 6 kilometres
- Nearest Airport Name: Stansted Distance: 60 kilometres
To view our full selection of accommodation in East England, view our hotels in East England page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 3.7 out of 5 based on 3 reviews
- Sleep: SuperBreak Sleep Rating: 4.0 out of 5
- Breakfast: SuperBreak Breakfast Rating: 3.3 out of 5
- Staff: SuperBreak Staff Rating: 4.3 out of 5
- Location: SuperBreak Location Rating: 5.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 569 reviews
- Sleep Quality:
Amazing value for money
Stay Date: 22/05/2016, a customer aged 25-44 from GB who stayed in this hotel wrote this review.
This break was outstanding, it's a family rather than spa hotel but this really added to its warmth. The staff couldn't do enough for us and it was wonderful. See more
This break was outstanding, it's a family rather than spa hotel but this really added to its warmth. The staff couldn't do enough for us and it was wonderful. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 5 out of 5
- Sleep: 5 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
- Frederick's at Ickworth : 5 out of 5
- Voujon Bury St Edmunds : 5 out of 5
- Cafe at Ickworth House: 5 out of 5
Stay Date: 27/06/2015, a customer aged 45-64 who stayed in this hotel wrote this review.
Fantastic Hotel, attentive staff, excellent food. You don't need to go anywhere else, but in the grounds, as there is plenty to do and see. See more
Fantastic Hotel, attentive staff, excellent food. You don't need to go anywhere else, but in the grounds, as there is plenty to do and see. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 5 out of 5
- Sleep: 4 out of 5
- Breakfast: 5 out of 5
- Staff: 5 out of 5
- Ickworth House: 5 out of 5
- Maybush Near Woodbridge: 5 out of 5
Not a Good Start
Stay Date: 16/02/2013, a customer aged 45-64 from HALSTEAD who stayed in this hotel wrote this review.
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take… See more
Arrived at the hotel to be told room was not available because of problem with shower. We were told we could upgrade to another room but was fifteen minute walk to a separate block which was old, tired and in need of a lot of tlc, so we opted to take the room with the broken shower. Room was comfortable, had a nice bed with good quality bedding but was not told when booking about renovations at hotel which were ongoing. Evening meal was good and staff were pleasant and knowledgeable. Breakfast was very poor, disorganised and lacking in leadership. Was not told it was buffet style, which ordinarily would not have been a problem but food was supposed to have been available from 07.30 and was more like 08.00 with lots of families with young children waiting for the rest of the hot food to be put out. Was not asked if we wanted toast or bread and they only just managed to ask if we wanted tea or coffee! We booked and paid in advance and on check out I was expecting some sort of recompense for being without a shower but was offered nothing, indeed, we were asked to pay in full. I explained we had already paid but it took a while for the receptionist to work it out even though I had our booking paperwork with us! would not recommend this hotel to any one ever and reading the TripAdvisor comments would not have booked it save for a recommendation from a work colleague. Collapse
Overall Hotel Rating: 1 out of 5
- Destination: 5 out of 5
- Sleep: 3 out of 5
- Breakfast: 1 out of 5
- Staff: 3 out of 5
Perfect wedding venue
Stay Date: 11/2016, pgamlin wrote this review.
We chose The Ickworth Hotel for our wedding on 15 November 2016 because it provided everything we needed. We only had six adult guests and a two year old but the Library was a lovely relaxed setting for the service and the Conservatory was perfect f… See more
We chose The Ickworth Hotel for our wedding on 15 November 2016 because it provided everything we needed. We only had six adult guests and a two year old but the Library was a lovely relaxed setting for the service and the Conservatory was perfect for the celebration lunch afterwards. We were even lucky enough with the weather to be able to get some pictures in the beautiful grounds. The staff are all very welcoming and Viv Thomas, their Events Manager, did a brilliant job looking after us and making sure everything was just as we wanted. There is a great choice on the menu and we all thought the food was delicious. The hotel is very child friendly and my grandson had a wonderful time playing with the large collection of toys and exploring the grounds. We would certainly recommend The Ickworth Hotel as a wedding venue. Collapse
Stay Date: 11/2016, Edward B wrote this review.
This is a lovely building, with nice rooms, great facilities for children, a lovely pool and in a beautiful setting. We had a good break, but I did expect something much better and it wasn't good value for money. The company running the Ickworth is… See more
This is a lovely building, with nice rooms, great facilities for children, a lovely pool and in a beautiful setting. We had a good break, but I did expect something much better and it wasn't good value for money. The company running the Ickworth is called Luxury Family Hotels and the prices are at the higher-end but not ridiculous. But for something allegedly luxury and at the prices we paid I'd expect: - Sufficient staff at mealtimes. One (out of two) breakfasts was terrible. There weren't enough chairs, so I stood there like an idiot waiting until the waitress to came and tell me she couldn't find any more. I also had to find and clean a high chair myself and we waited ages to order - though not as long as the chap who went up to the waitress and said 'I've been here 48 minutes and nobody has even offered me a cup of tea!" I complained at reception and they told me someone had called in sick. If you have a fully booked 'luxury' hotel you shouldn't run it on such a skeleton staff that one person off sick means such appalling service. - Someone to ask how my food is, how my stay is, how my stay was etc. Nobody asked. Not even when we checked out, which was about 30 mins after I'd complained to the same person about breakfast. You'd think she'd ask if everything else about my stay was ok at least. - Attentive service. We sat in the atmosphere-free Library room to have dinner one night (the Conservatory was shut after a leak), not realising that as our daughter wasn't dining with us we could eat in the much nicer Frederick's and order from either of the two menus. I'd expect the waitress to say something. - Two dressing gowns in the room. One for each adult. And as this is apparently luxury as well as child-friendly, how about little ones for the children too? - Towels to be replaced. I put our towels in the bath to be replaced. I ended up with fewer towels the next day. Hardly worth complaining about but still short of what you'd expect from a luxury hotel, or even a good one. - Items on the drinks list to be there. There were 5 or 6 beers on the menu (at prices exceeding what you'd pay in central London) but only one available. It's not a big deal - it's only a beer after all. But that's supposed to be luxury? - A double bed. We had two twins pushed together. That's budget, not luxury. Actually if this is luxury I want a king size! With modest drinks and dinner orders, this cost us about £700 for two nights. That's expensive. And it felt like you were paying to enjoy a wonderful setting but with Premier Inn service and some toys. There was one exception to the service - the chap with the beard in Frederick's is very helpful and clearly knows his stuff. Perhaps if there were a few more other staff and they were all like him, this place would be worth the outlay. Collapse
Perfect for families
Stay Date: 11/2016, MrandmrsP1511 wrote this review.
This was our 4th time here - same excellent, relaxed service and family friendly facilities, this time we brought friends who loved it too. Great quality of food and lots of fun to be had. We will be back again soon.
This was our 4th time here - same excellent, relaxed service and family friendly facilities, this time we brought friends who loved it too. Great quality of food and lots of fun to be had. We will be back again soon. Collapse
Last reviewed in Spring 2012 and still 3 stars
Stay Date: 11/2016, WindsorHillsPad wrote this review.
We stayed on a Secret Escapes deal. DBB. This, once again is a difficult review. It's a beautiful building but the hotel seemed understaffed all the time. No sign of a manager. Waited an hour for our starters in Frederick's restaurant and then as … See more
We stayed on a Secret Escapes deal. DBB. This, once again is a difficult review. It's a beautiful building but the hotel seemed understaffed all the time. No sign of a manager. Waited an hour for our starters in Frederick's restaurant and then as soon as we finished it the main course arrived. We were told this was because of a party of 20 were in the other room. It's a shame this problem wasn't anticipated as it spoilt our meal. We were in Chudleigh room, it was OK with a huge bed but our toilet seat was really dirty around the fixings. When I reported it a cleaner came quickly but this is basic hygiene. The hairdryer wouldn't reach the mirror but on a high note the bath was deep and hot. My other comment is the extremely dangerous window which is a sash and opens wide so a child could easily fall out if they open the window. I think there was a herd of wilderbeast regularly traversing the room above us very early this morning so I'd recommend a top floor room unless you too are travelling with wilderbeast. Adam is an enormous asset to this hotel and the only member of staff that engaged with us. He obviously loves his work and told us some of the history of the building too. Adam gets 5 stars but the overall review is still only 3 stars. It's not a massive hotel and it's not Premier Inn prices so why don't you greet your guests, ask if there's anything they need, offer help if required and give your name. It's the little things that make a difference. I know Adam is not the hotel manager but he's the only one to show us hospitality. Collapse
A real treat
Stay Date: 11/2016, Sharpe26 wrote this review.
I was fortunate enough that a friend treated me to a short break at The Ickworth Hotel. Not having chosen the venue myself I was not sure what to expect but I have to say I was very pleasantly surprised and had a lovely time. On arrival signage was… See more
I was fortunate enough that a friend treated me to a short break at The Ickworth Hotel. Not having chosen the venue myself I was not sure what to expect but I have to say I was very pleasantly surprised and had a lovely time. On arrival signage was a little lacking with the sign giving direction to the hotel from the car park to the side of the hotel was hidden behind a tree. That overcome the building and staff are both very welcoming. I had read some reviews that this was not the case but during our stay the staff were excellent, friendly and very helpful. Our room was of a reasonable size with comfortable beds and pillows and a lovely bathroom with generous bottles of bathroom products. There was a decent little wardrobe with shelves, hanging rail and trouser rail. Dressing gowns, iron and ironing board and I am sure much more if we had taken the time to look. The room overlooked the grounds at the front of the house and the small carp park there but we were not bothered by any noise from this. The public rooms were very comfortably furnished and a lovely place to relax and have a pre dinner drink or morning / afternoon tea. We had dinner in Franklins restaurant and the food was delicious. When it came to desert we had a problem as there was nothing on the menu that we wanted, however, the waitress suggested an alternative of some sorbets which was perfect. The building is just wonderful to wander around and we did some exploring when we went to look for the spa which is in the basement. Again very good, the treatments I had were 1st class. This is a lovely hotel, they have taken the effort to think about what people want and it is there. Very child and dog friendly. My only comment is that they did not draw the curtain in the conservatory at breakfast time. This was a shame and myself and another guest did draw the curtains at a couple of windows. Other guests also commented on the fact that the curtains were closed and that it was nice to let the light in and enjoy the views. Something for the hotel to note. Collapse
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