Holiday Inn Madrid - Bernabeu
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The Holiday Inn Madrid Bernebeu is a 4-star hotel, set in the heart of Madrid’s commercial hub. Located in the city’s downtown AZCA financial area, the corporate head-quarters and major convention centers are just minutes away, making the hotel a perfect base for business trips. The hotel is also just a 20 minute’ taxi and metro journey from Madrid Barajas Airport.
The hotel has 303 rooms spread over 12 floors, with the comfort of the guests in mind, they can relax in their peaceful modern room, with the choice of a pillow menu to make sure a good night sleep is enjoyed. The rooms at Holiday Inn Madrid Bernebeu are equipped with an in room safe, air conditioning, tea and coffee making facilities, television, telephone and hairdryer.
There’s plenty of dining options at Holiday Inn Madrid Bernebeu, whether it’s breakfast, lunch, dinner of cocktails guests would like. La Terraza restaurant serves regional delitactessen and Graphos Bar is ideal for gourmet tapas and wines during the day or perfect for cocktails in the evening. The hotel is also just a minutes’ walk from the El Corte Ingles, a huge shopping centre offering everything from clothing to electronics.
Hotel Facilities & Services
- Total Floors Number: 12
- Total Rooms Number: 330
- Concierge Desk
- Tea and Coffee Making Facilities
- Air Conditioning
- Room Service Not 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Name: Madrid Barajas Airport
- Distance: 13 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Guide dogs only
- Nearest Airport Name: Madrid Barajas Airport Distance: 13 kilometres
To view our full selection of accommodation in Madrid, view our hotels in Madrid page.
TripAdvisor Traveller Rating
- Overall: based on 780 reviews
- Sleep Quality:
Stay Date: 07/2017, memobmw wrote this review.
Is a very good option to stay is not that near from the downtown, however the subway is very near in two stations, Bernabéu and Ministerios where you can take either subway or Renfe tomove to Sol which is the station where you can move from there to … See more
Is a very good option to stay is not that near from the downtown, however the subway is very near in two stations, Bernabéu and Ministerios where you can take either subway or Renfe tomove to Sol which is the station where you can move from there to Plaza Mayor. Also is 5 minutes walking from Santiago Bernabéu stadium where Real Madrid plays and also has a museum about the history of this team, you can support or not the team but for football soccer lovers is a must in Madrid Collapse
A stressful stay in a hotel with prison-like rules
Stay Date: 07/2017, scottinthesky wrote this review.
Before you read the review, be aware of the correct identity of this hotel. On the IHG.com website it is listed as Holiday Inn Madrid-Bernabeu, not the Holiday Inn Madrid. Firstly, the positive aspects of the stay: at all times reception staff were… See more
Before you read the review, be aware of the correct identity of this hotel. On the IHG.com website it is listed as Holiday Inn Madrid-Bernabeu, not the Holiday Inn Madrid. Firstly, the positive aspects of the stay: at all times reception staff were very polite and the initial welcome we received was great. I was acknowledged as a Spire Elite member of the IHG Rewards Club and made to feel welcome. The room was spotlessly clean and very comfortable - great shower, good wifi and comfy beds. However, there were several aspects of my stay that I was very unhappy about: 1) The bar staff were some of the rudest, most aggressive I have come across in over 12 years of staying in IHG properties around the world. I had a drink in the bar on one night of my stay and my mother, who was staying with me, ordered a coffee. She had to go back to the room so got up to leave whilst I remained in the bar, intending to have another drink. As she walked away all three barmen - who until this point had stood around watching the TV together rather than working - SHOUTED across the bar at her. It seemed they were worried she was trying to leave without paying, even though they had served us together at the same table. She was of course very embarrassed as it was plainly obvious to anyone watching that she was not trying to 'run away' without paying. We had planned to have friends meet us in the bar that night for some drinks but cancelled this and went to a sports bar next door (great service, friendly staff, no shouting). I was angry and upset that the barstaff had been so rude as to insult my mother. I received no apology when I paid and made sure I did not spend any more time or money in the bar during my visit. 2) The rooftop pool is prominently advertised on the IHG website. Although this states that it opens at 10.30am, the hotel management have not updated this information since 2013 and it does not actually open until 11am - very late in the day and too late if you want an early morning swim before it gets too hot. Aside from this there is a list of rules at the pool you should be aware of. The first is that although there is a bar there, it does not have published opening hours. This is a problem because the hotel does not allow you to take your own food and drink to the pool. On one day the life guard refused to give us water and said we had to wait another two hours until the waitress arrived. We noticed that when two of her friends arrived she happily served them iced tap water - I was amazed they would rather let you dehydrate than offer something as basic as water. This wasn't the main problem with the pool however: I asked the life guard if I could order a coffee from the hotel bar to bring to the pool. She said no. She also said that the pool bar did not open until 2pm but that I could go out and buy a coffee and bring it back. There is a Starbucks opposite the hotel so I did that. When I returned however another member of staff was present who said the life guard had given incorrect information and I could not have any drinks by the pool, despite the bar being closed. I asked to speak to the manager who explained they did not allow 'branded products' by the pool - so because the cups were branded Starbucks we could not have them. Strange that staff brought their own sandwiches to eat in front of us but we weren't allowed to do the same. I resolved this situation by asking if we could have plastic cups to pour the coffee into. A waitress did this secretly behind the bar, as if having a branded cup from another company was a shockingly illegal act. 3) I plugged my laptop into a power supply in the public area of the bar to charge it. I was not sitting next to it but I sat in a position so I could watch it at all times, aware of the need for security. The hotel employs third party security staff who patrol reception and the bar. The security guard saw me plug in my laptop and sit back down nearby. Despite this, 30 minutes later, he removed it without asking me and tried to walk away with it. I stopped him and took it back. A barman explained the security guard did this because no-one was watching it. As I was the only customer in the bar and I was only a few meters away I found this hard to believe. 4) On checkout the receptionist told me I owed EUR29 for poolside charges, when in fact I had spent only EUR18 by the pool. I challenged this and he changed it without an apology or explanation. I left this hotel feeling that I had wasted my rare down-time in a hotel that neither values long-term Rewards Club members nor understands the needs of leisure customers. Madrid has some great outdoor public pools and there are nice bars nearby the hotel, all of which offered friendlier and less strict service. If you have to stay at this hotel, I suggest you look elsewhere during your waking hours. The receptionist who checked me out did not ask if I had enjoyed the stay and so I did not bring this up - usually if hotel management care about their guest experience they have the courtesy to ask before you leave. Collapse
Stay Date: 06/2017, Yeong Wook S wrote this review.
I stayed at Holiday Inn while I attended an international meeting in Feria de Madrid for 1 week in June. It was located in the center of Madrid. The weather was very hot, 37°C in the daytime. It was convenient to use subway (line 8) from airport to t… See more
I stayed at Holiday Inn while I attended an international meeting in Feria de Madrid for 1 week in June. It was located in the center of Madrid. The weather was very hot, 37°C in the daytime. It was convenient to use subway (line 8) from airport to the hotel and from hotel to the Feria. The hotel room was not sound proofed well. Even newspaper sound in the adjacent room could be heard. Continental breakfast was fine. I think It is OK for the stay on business Collapse
Stay Date: 06/2017, Charles C wrote this review.
Great hotel. Centrally situated - a stones throw from Bernabeu Stadium and main shops. Really good value for money restaurants of different types around. Covers everyone's tastes. Spacious, clean rooms. Pool area really relaxing above the skyline. Go… See more
Great hotel. Centrally situated - a stones throw from Bernabeu Stadium and main shops. Really good value for money restaurants of different types around. Covers everyone's tastes. Spacious, clean rooms. Pool area really relaxing above the skyline. Good breakfast selection. Ideal for family and business holidays as you are near enough the main attractions of Madrid but yet far enough to "chill-out" and relax. Collapse
Clean , tidy and a decent price and a short walk to the Berneabau stadium for footie fans
Stay Date: 06/2017, Patrick888 wrote this review.
The hotel was clean and tidy and while the décor was a bit older it didn't detract from the stay. The hotel gave us 2 interlinking rooms which was great with kids. There was a swimming pool on the top floor and a gym beside the hotel. Its less than a… See more
The hotel was clean and tidy and while the décor was a bit older it didn't detract from the stay. The hotel gave us 2 interlinking rooms which was great with kids. There was a swimming pool on the top floor and a gym beside the hotel. Its less than a 5 minute walk to the METRO station so convenient for getting around. Bathrooms have been updated recently so are very nice with the showers being very large with excellent water pressure. Wi-Fi was free but not very strong but enough to check e-mails etc...staff friendly and helpful. Breakfast which was included was buffet style and had a good selection...had everything a family needed and a good price also... Collapse
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