Holiday Inn Madrid - Bernabeu
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The Holiday Inn Madrid Bernebeu is a 4-star hotel, set in the heart of Madrid’s commercial hub. Located in the city’s downtown AZCA financial area, the corporate head-quarters and major convention centers are just minutes away, making the hotel a perfect base for business trips. The hotel is also just a 20 minute’ taxi and metro journey from Madrid Barajas Airport.
The hotel has 303 rooms spread over 12 floors, with the comfort of the guests in mind, they can relax in their peaceful modern room, with the choice of a pillow menu to make sure a good night sleep is enjoyed. The rooms at Holiday Inn Madrid Bernebeu are equipped with an in room safe, air conditioning, tea and coffee making facilities, television, telephone and hairdryer.
There’s plenty of dining options at Holiday Inn Madrid Bernebeu, whether it’s breakfast, lunch, dinner of cocktails guests would like. La Terraza restaurant serves regional delitactessen and Graphos Bar is ideal for gourmet tapas and wines during the day or perfect for cocktails in the evening. The hotel is also just a minutes’ walk from the El Corte Ingles, a huge shopping centre offering everything from clothing to electronics.
Hotel Facilities & Services
- Total Floors Number: 12
- Total Rooms Number: 330
- Concierge Desk
- Tea and Coffee Making Facilities
- Air Conditioning
- Room Service Not 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Name: Madrid Barajas Airport
- Distance: 13 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Guide dogs only
- Nearest Airport Name: Madrid Barajas Airport Distance: 13 kilometres
To view our full selection of accommodation in Madrid, view our hotels in Madrid page.
TripAdvisor Traveller Rating
- Overall: based on 804 reviews
- Sleep Quality:
An interesting but pleasant stay
Stay Date: 10/2017, garypayne wrote this review.
My review is simple, nice hotel, location okay, easy to get to, near the Bernabeu (if you a football nut), staff nice and helpful, food okay but..., brown water from the taps, single glazed windows so street noise comes through and made the room cold… See more
My review is simple, nice hotel, location okay, easy to get to, near the Bernabeu (if you a football nut), staff nice and helpful, food okay but..., brown water from the taps, single glazed windows so street noise comes through and made the room cold (stayed mid-October), people on the roof (top floor room next to fire escape, 917) both days at 6am in the morning is not appreciated when you trying to sleep. Would I stay again? Yes. Collapse
Stay Date: 10/2017, duckvader wrote this review.
This was the most disappointing HI I've not had the pleasure of staying in. I'm hopeful my review comes across as constructive and IHG management take it under advisement to improve this hotel. Check in was quick. However, I didn't notice a priorit… See more
This was the most disappointing HI I've not had the pleasure of staying in. I'm hopeful my review comes across as constructive and IHG management take it under advisement to improve this hotel. Check in was quick. However, I didn't notice a priority check in lane for platinum or spire elite members. Not that was an issue but if queues are long, this could be an issue for said members. When checking in to the room, which was an upgrade to an executive room thanks to being a platinum elite member, we found it to be basic and somewhat dated. We were on the 9th floor so had a decent view looking towards northern Madrid. The room was nicely cooled thanks to the AC being on prior to our arrival. Since it was early evening, we head out for dinner and to enjoy Madrid's vibrant and excellent nightlife. Our reason for staying here was because of it's close proximity to the Nuevos Ministerios metro station which goes to the airport (Eur4.50 pp single ticket and takes about 20 minutes). It's about a 10 minute walk. Please note though, if you want to see all the major attractions in Madrid such as the museums like the Prado, archaeological museum, royal palace, Retiro park etc, you should look to be situated in a more central hotel or apartment unless you're happy taking the metro each day (most of these places are 3-5 km from this hotel). We stayed elsewhere in Madrid for the first part of our 3 week trip around Spain nearer Atocha station where everything was within walking distance. There is an abundance of bars and restaurants within walking distance of this hotel though. Upon our return, we found the WiFi to be extremely slow and inconsistent. It appeared better in the bathroom strangely for the three devices we had (2 smartphones and a tablet). Considering we were using the premium 'conference' WiFi, we found this to be pretty poor, especially since we hadn't experienced these issues in other hotels we've stayed in Madrid. This continued throughout the evening and following morning and should really be addressed - especially since upgrading WiFi components is relatively cheap these days. The WiFi in the lobby was far better and more what we were expecting. Also, the lighting made no sense at all. If you turn one switch off, it turns both the floor lamp AND the main ceiling light off, ie, they're not independent. Therefore, you have a room which is either too bright or you're in the dark. How ridiculous is that?! We were offered a welcome drink but were told it's only for one person when downstairs at the bar. Hold on IHG, we are a couple and this is the first time the welcome drink is only for one person. We decided to go for cava and were shocked to find it cost Eur4.50 for the one glass we had to pay for - you can go to one of the local bars and order two glasses of cava for the same price. I would expect to pay this at an Intercontinental in Spain since alcohol is so comparatively inexpensive in Spain but costing that much at a 3* HI? I would doubly question why IHG are lacking when it comes to their supposed most 'loyal' and 'important' clientele - talk about penny pinching! We headed back to the room somewhat aggrieved that the room was pretty basic, WiFi was a non-starter (now using mobile data plan) and having to pay for a drink. Could it get any worse?! Sadly so. The bed. We have a firm Hypnos mattress at home but we found the mattress to be very firm and yet the pillows were very soft. I may not be the best of sleepers but I only had a couple hours sleep at most. The AC was also extremely coarse and loud. I don't think I've ever heard AC being as noisy. IHG, you really need to spend some money and update this aging hotel. Compared to other HI properties we've stayed in (which is a good number, especially in Europe), it's by far the worst. For this reason, it's unlikely we'll stay here again despite being a regular visitor to Madrid and will instead look at competitor hotels, independent hotels, and dare I say it, AirBNB. I really cannot see how you can charge Eur100+ for a standard room and even more for an exec room with so many shortcomings. We found it unacceptable and left quite aggrieved for what was a stay of only 16 hours and relieved it wasn't any longer. Collapse
Decent enough hotel
Stay Date: 09/2017, RachelMary D wrote this review.
I stayed here for one night on a Monday for work. It's slightly tricky to find if walking from Nuevos Ministerios - Google Maps somehow navigated me straight through a department store! The check-in staff were helpful. PROS: very good Wifi; good brea… See more
I stayed here for one night on a Monday for work. It's slightly tricky to find if walking from Nuevos Ministerios - Google Maps somehow navigated me straight through a department store! The check-in staff were helpful. PROS: very good Wifi; good breakfast and good sleep quality. CONS: I didn't like having been put in a disabled room without prior warning (= wet room = flooding); room a bit dated and the rooftop pool had already been shut for the season :( Collapse
Not so nice welcoming
Stay Date: 09/2017, MM M wrote this review.
While doing the check in there was a big group ahead of us. My spouse went to the executive counter and Paloma from front desk told us that the people ahead of us were waiting since 8 in the morning without even waiting to see what we had to say. It … See more
While doing the check in there was a big group ahead of us. My spouse went to the executive counter and Paloma from front desk told us that the people ahead of us were waiting since 8 in the morning without even waiting to see what we had to say. It was a bit out of place as they already had 2 employees handling the group. So we politely sat and waited until Paloma decided to call us and do our check in a while later. An uncomfortable situation to say the least since we were not trying to cut in front of the line but people kept coming in and getting ahead of us. We just wanted to make sure whether we had to wait for the whole group to be checked in. In any case, not the best welcoming attitude. Room 914 SPIRE ELITE Collapse
Spring break family trip
Stay Date: 03/2017, Carolinalavin wrote this review.
We stay in this hotel with our family for spring break , we love the location so many places near by to shop, eat , services, visit , and the transportation is prime ; taxi out the door, red turist bus a few blocks away, subway ... is price well and … See more
We stay in this hotel with our family for spring break , we love the location so many places near by to shop, eat , services, visit , and the transportation is prime ; taxi out the door, red turist bus a few blocks away, subway ... is price well and the staff is friendly the only downside the mattresses and pillows could be better .... over all we enjoy our stay they even storage our luggage while we visited other cities of Spain , I hope you find this helpful Collapse
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