Holiday Inn Express New York City - Fifth Avenue
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Close to Times Square, the Rockefeller Centre, Grand Central Station and all major subways and airports in the area, the Holiday Inn Express – New York City Fifth Avenue hotel is an ideal choice of accommodation for those who want to enjoy their break as soon as they arrive in the city. Marvel at the Modern Museum of Art, catch a show at the Theatre District or stroll through the picturesque Central Park. Alternatively, enjoy a live filming of the David Letterman Show and mingle with the stars.
All of the guest rooms at the Holiday Inn Express – New York City Fifth Avenue hotel are modern in design and include cable/satellite TV, a stereo, a private bathroom with hairdryer, free high-speed internet access, a coffee maker and air-conditioning.
The hotel has many eateries and shops available nearby, as well as a wide range of attractions. A breakfast bar and dry cleaning service are located on the hotel’s ground floor for guests to make full use of.
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Laundry/Dry Cleaning Services
- Cable/Satellite TV channels
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 1061 reviews
- Sleep Quality:
Location is all there is to it
Stay Date: 11/2016, mixip wrote this review.
Having stayed in NY numerous times I needed a hotel as a base whilst visiting other areas for thanksgiving (this turned out to be a blessing as I actually only stayed there less than half the time I'd booked). To be blunt I've stayed in better hostel… See more
Having stayed in NY numerous times I needed a hotel as a base whilst visiting other areas for thanksgiving (this turned out to be a blessing as I actually only stayed there less than half the time I'd booked). To be blunt I've stayed in better hostels. Firstly the hotel lobby is small and cramped - you can't even get 2 people past each other at the check in desk without one of you having to deviate through the (small) dining seating area. The dining area is tiny and I won't drone on about the "breakfast" as others have already spoken about that but coffee and a few bits of bread to toast and a small selection of yoghurts is not a breakfast as far as normal Holiday Inn Express' that i've stayed in. The biggest issue however are the rooms - or more specifically the one I stayed in (I've no reason to believe others are different). Firstly it's dark, oppressively so and opening the curtains just puts you within an arms length of someone working in an office. Even with all of the lights on it's dark. Secondly I'm suspicious of how clean everything is - on close inspection it isn't - there are crumbs under sofas (themselves don't seem clean) and I clearly had bite marks after spending a night in the bed - worst of all the shower has 2 settings - freezing cold or scalding hot - I've stayed in many hotels and this was undoubtedly the worst shower I have ever come across and actually dangerous if you aren't quick to move out of the way. Lastly the walls are paper thin - I had the misfortune of having to listen to a mother screaming at her children (who incidentally I couldn't hear!) on thanksgiving morning for 20 mins to get ready for the Macy's day parade. Other times cleaning staff could be heard having full conversations outside for several minutes at a time (explains why the rooms aren't that great) - as I believe their cleaning station was also located on my floor. At one point I waited 10 minutes for a lift only for one of the employees to come out of it and casually turn a key that clearly had been holding it on a particular floor all of that time (there's only 2 of them) - that said I don't share the view of other reviewers - I found the reception staff to be pleasant, smily and helpful - given what they are working with and in, I don't think they've got a great deal to help them! I was genuinely surprised - I didn't think the hotel was that old? However it seems to be extremely antiquated and it's only selling point is the location. Thankfully I moved to the Sofitel across the street for the final 2 nights and slept in clean, silent bliss. Collapse
Hotel Management need replacing
Stay Date: 11/2016, DiamondMerchant2013 wrote this review.
First of all, let me state that in terms of the location, this hotel is great. Quick walk to times square and other nearby attractions. However the hotel is dated and the lobby is part of a walkway. A strange setup for a hotel that is quite expens… See more
First of all, let me state that in terms of the location, this hotel is great. Quick walk to times square and other nearby attractions. However the hotel is dated and the lobby is part of a walkway. A strange setup for a hotel that is quite expensive even during off-peak periods. On the second night I was locked out of my room. The reception asked me another deposit which I duly paid but a rather strange request. she then asked for my passport which was locked in the room. I could not get a new key until I gave her my passport copy which was provided at check-in anyway. I offered to bring the passport down once she re-activates my key or someone could come up with me. A while later they succumbed after she realised I could not provide her with anything that was in a room I had no access to. I won't get into lengthy detail but the hotel room itself was not as it seemed. I don't think the couch is cleaned often enough. There were remains of bodily fluid not visible under normal light. I was disgusted to say the least. As a Spire member I contacted IHG to notify them. The hotel manager then emails me for a contact number as she will not put anything in writing. She prefers to have a telephonic conversation to which I declined as I was overseas on roaming rates. The hotel management are trained to avoid the tons of complaints this hotel receives such as the breakfast. Read the other reviews regarding the breakfast, I won't pile on. Back in NYC in 1 week for another work related trip and I booked at a different hotel. Collapse
What in the world are they thinking ?
Stay Date: 11/2016, willieturner wrote this review.
I love Holiday Inn Express hotels. I try to stay in one if I can when I travel. One big reason is that they have the free morning breakfast – and I never miss eating breakfast. I needed a hotel in Manhattan for Sunday 11/13, and this one (Holiday Inn… See more
I love Holiday Inn Express hotels. I try to stay in one if I can when I travel. One big reason is that they have the free morning breakfast – and I never miss eating breakfast. I needed a hotel in Manhattan for Sunday 11/13, and this one (Holiday Inn Express NYC Fifth Avenue) came up with a comparable rate to other hotels at the same time, so why not take it. A hotel is NYC (which usually will no doubt be expensive) needs to have something extra that makes it stand out among the others. This one is not exactly located near a subway, but you gotta love the free breakfast, right? Love the cinnamon rolls !! Got myself a room on the 21st floor. And that is where this love story ends. Imagine my surprise when I woke up Monday, and went downstairs and noticed no cinnamon rolls, no eggs, no sausage, no biscuits, and no pancakes. I thought that maybe these were in a separate area hidden somewhere – all I was seeing was barebones stuff (fruit you could peel, drinks, etc.) so I asked the girl at the front desk about it. She said that it was a decision that was recently made to change the breakfast. I asked if this was a corporate decision, because the weekend prior I was in Chicago and they had the usual breakfast. She didn’t know. I told her this was the deciding factor in my staying here. I was NOT a happy camper. Of course I had to find somewhere to eat a real breakfast. A few minutes later I found myself in the lobby again, and I overheard a couple vehemently arguing to what appeared be the manager perhaps, or the manager in charge on the shift, about the same breakfast issue. I believe they were asking that, since the breakfast as advertised was not what was being offered, that they should be compensated (justifiably in my opinion) by having points added to their rewards account. The manager did not seem like he was going to give them what they were asking – although he said that he would try to work with them (love to know how that one was solved). I thought about piling on my complaint as well right then – which I would have not hesitated to do in my younger days. But I had to move on and had things to do. So I don’t know who was responsible for this – but this is not cool at all. The free breakfast as advertised at this hotel is a sham. Why would someone make this horrible decision? Seriously - who made this decision? Obviously I won’t be staying here again. Collapse
Stay Date: 11/2016, lec510 wrote this review.
False advertising! Despite advertising a hot breakfast bar on both the IHG website and app, this Holiday Inn Express only offers a cold continental breakfast. To save money in NYC, this is the primary reason we booked this hotel. We have stayed at ma… See more
False advertising! Despite advertising a hot breakfast bar on both the IHG website and app, this Holiday Inn Express only offers a cold continental breakfast. To save money in NYC, this is the primary reason we booked this hotel. We have stayed at many Holiday Inn Express hotels and all had the hot breakfast bar. The manager said they are a franchise and don't have to offer a hot meal despite being under the IHG umbrella and the advertising online. Do not stay here unless you're satisfied with cold cereal and bagels. Collapse
Stay Date: 09/2016, Trud19 wrote this review.
We stayed here in early September 2016. We had one room with two beds for four of us, 2 adults and 2 16 year olds. The room wasn't as pokey as I thought it might be, a little rough around the edges maybe, but clean. The location was excellent, close… See more
We stayed here in early September 2016. We had one room with two beds for four of us, 2 adults and 2 16 year olds. The room wasn't as pokey as I thought it might be, a little rough around the edges maybe, but clean. The location was excellent, close to Times Square, but not particularly noisy during the night. Room was cleaned everyday, breakfast was good enough to keep you going for a few hours. Coffee available 24 hours but there is a Starbucks across the road open until 10pm. Ola was very helpful on check out day, a credit to the hotel. Collapse
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