H.TOP Royal Sun
(Santa Susanna (Costa Brava))
4 4 Star:
Per Person Per Night
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The Royal Sun is a modern hotel positioned between two very well known villages on the Costa Brava, Calella and Lloret de Mar. The hotel is located in the small village of Santa Susana, just 10 metres from the beach. The rooms are elegantly decorated, with air conditioning, complete bathroom, piped music, telephone, central heating and safety deposit box (local charge), Satellite TV and terrace. The main restaurant provides generous buffet style meals offering a wide range of dishes.
To view our full selection of accommodation in Santa Susanna & Southern Coast, view our hotels in Santa Susanna & Southern Coast page.
TripAdvisor Traveller Rating
- Overall: based on 1029 reviews
- Sleep Quality:
Toni, just pushed me he is the bar manager, staff didnt do anything
Stay Date: 08/2017, Bereczki B wrote this review.
Where to start? Hm... the whole hotel looks like it is from the 1980's it would need a big renovation... but the first thing to mention is Toni the bar manager, so I went inside to get some drinks as always because the rule says that maximum 2drinks… See more
Where to start? Hm... the whole hotel looks like it is from the 1980's it would need a big renovation... but the first thing to mention is Toni the bar manager, so I went inside to get some drinks as always because the rule says that maximum 2drinks can be given for you if you have an all inclusive card, I had 2 so it means that I can get four... the plastic cups are pretty small like 2dl-or so soo we bought 0.80 ones in a bar so we can pour it together and we can go to the beach, so we dont have to refill it every 5mins, I asked for 4drink Toni said I cannot get it then I told him that outside it works then he told me that is wrong... even there is a printed paper which says I am right, but then I poured it together into the bigger cups, and I said now its empty can u give me 2 more, he said no, I told hin that i wanna speak with his boss he said go to the reception, then I went and they told me I can leave the bigger cups there and I went back for another round, then Toni told me I cannot do it now he will call his boss I said finally because I am the guest not u, then he said something to the receptionist and Toni literally just took away my bigger cups, which was my property and then came back and pushed me... the receptionist saw it, and they told me I can speak with the hotel manager , but of course I was there in two time slots but he didnt show up..., and then Toni went outside and told the waiters I can only order one thing.... at a time which is again against the rules, so Toni and the hotel manager should have a talk about arguing with guests who are paying for all inclusive... and pushing guests... Collapse
Great location , poor hotel
Stay Date: 08/2017, BigNige69 wrote this review.
Feel sorry for the staff , hotel is in a prime position to be great . Rooms are from the 70's . Patio door don't lock, beds and decor old. Staff are very good. Very BAD smell in reception every night ! Expected so much more
Feel sorry for the staff , hotel is in a prime position to be great . Rooms are from the 70's . Patio door don't lock, beds and decor old. Staff are very good. Very BAD smell in reception every night ! Expected so much more Collapse
Negative reviews are true so go somewhere else!
Stay Date: 08/2017, Kitykat38 wrote this review.
Prior booking the hotel we did note negative reviews,as we are normally not fussy we thought it will be fine but this place is something else... Absolute joke- 4 star hotel???? On arrival prepare to get greet by rudest and unhelpful staff at recep… See more
Prior booking the hotel we did note negative reviews,as we are normally not fussy we thought it will be fine but this place is something else... Absolute joke- 4 star hotel???? On arrival prepare to get greet by rudest and unhelpful staff at reception that don't give damn about guests,after register they don't even tell you where everything is or whats what - they will just laugh at you with sarcasm and comments " relax you just arrived ".They charge on everything-internet 20 euro per one device for 7 days,20 euro for spare room key and even an iron!!! The rudest receptionist Kinga will make sure you feel unwelcome. We have been accommodated on the tiniest room ever facing main road with all the bars playing loud music until 1pm,after asking guy called Yuri if we can have quieter room he reassured us "that it will be possible after two nights",so we thought at last someone being helpful and as to say thank you we gave him a bottle of alcoholic drink we bought in duty free on the way here,so he took it without any questions. Guess what, two night later we came to reception but he said it's not possible and he can't help. Food is very repetitive and bland -over cooked eggs and extremely fatty smelly bacon and stale bread. Common dish is plain pasta and chips- every da - lunch and dinner.Lunch time you not even able to get yourself a glass of water - you must queue to get serve because they use " card system " not all inclusive wrist bands. Two cards for one person -one says " all inclusive that you must have it with you ALl the time and another card for a drink. Only one drink per person.If you forgotten to bring your card - tough luck- die of thirst or back to the room to get your cards even If you want glass of tap water. God forbid you to want take one piece of fruit on the way out, waitress called Marina very severe looking lady looks like a prison officer -she has got an eagle eye -will spot you from the distance then will run after you and literally will try to take it off you. In the bar all the staff are taking easy they just walk passed you pretend they really busy cleaning whilst there is massive queue behind the bar.Most of bar staff are rude and never smile, except a guy called George and two young girls called Daria and Alla,there is also one friendly girl works in the restaurant called Magdalena,young girl that wears glasses. All drinks are properly watered down and tasteless.No snacks during the day - you must pay for small bowl of plain cheap crisps. No ice cream for kids during the day, you can only eat it in the the restaurant. Entertainment is just a joke,on their leaflet says that they have all sorts like foam party, zumbas, aqua ect so forget it- it doesn't exist,all they do announce that into fault microphone in the foye hoping that no one will hear so they can take easy. Mini club is a joke -just three animation girls sat in the bar chatting to each other,every day is bracelet making craft from wool, later on a person dressed as some kind of scary character comes to the pool for 5 min and that's it,mini disco is later on at night - only for babies. As adult prepare to watch " live music " or " entertainment night" that literally is a school panto created by animation crew. Rooms are something special.... we woken up by ants crawling on our bed! On several requests to the reception to come and sort this out receptionist said " she will pass it to the cleaning lady "??? The pillows are rock hard,inside it looks like they have been made of some duvet remnants. 4 STAR HOTEL.... So conclusion is this place is - DO take a note to negative reviews and go somewhere else if you want to have a good time. P.s - local market - be aware as it's not safe due to very rude sellers that swear and shout at you or even push you if you don't buy Never again. Collapse
Great location, friendly staff and ok food.
Stay Date: 07/2017, jcalebmc wrote this review.
Stayed here 2nd week in July 2017 with my husband,13 yr old son and my friend. Paid £650 each with Love holidays for 1 week all inclusive. Hotel has a great location right on beach,which was the main reason we picked this hotel. Lovely beach but wate… See more
Stayed here 2nd week in July 2017 with my husband,13 yr old son and my friend. Paid £650 each with Love holidays for 1 week all inclusive. Hotel has a great location right on beach,which was the main reason we picked this hotel. Lovely beach but water is extremely deep. Exterior of hotel looks just the same as in pics online. Dated high rise hotel but with clean grounds and 2 pools. Pools on the small side and pool areas do become shaded in the afternoon due to being so close to the buildings. Interior of hotel again dated but clean. All staff friendly and helpful. A bit of a pain that you don't just get an all inclusive band on arrival. You get a black card for each adult and a green for kids which is proof of your room and board basis. Then your given and card each which is green and you must give this to bar staff when requesting a drink along with your all inclusive card,u will then be given your requested drink and your all inclusive card back....u don't get your green card back till you return your empty glass and don't get served a drink without it. This is so staff don't need to go around collecting empty glasses. Drink options are adequate. Cocktail of the day are ok which is included in all inclusive. You can also pay for a cocktail of your choice which is at a discounted price along with nice coffees as they coffee machine in the restaurant is terrible every option tastes like some concocktion of a hot chocolate drink not coffee. Food is a reasonable standard and there is plenty to eat. But can be a little repetative by end of the week. Im fussy so is my son and we managed to find something every meal to eat. Rooms are dated as others have stated and could be cleaned daily to a slightly better standard but I understand the maids work long hours and have lots of rooms to clean. 1st night we arrived I was annoyed as my bed sheets where heavily stained so I never slept under the covers as it was middle of the night when we arrived so slept on top of the covers and reported it in the morning. The maid changed them for me that morning. Overall we enjoyed our stay and we would be happy to return again In the future due to being right on the beach and walking distance to shops bars and restaurants of both Santa Susanna and Malgrat De Mar. Collapse
Visited several times
Stay Date: 09/2016, yorkshirelassA1 wrote this review.
I cannot understand all the negative reviews We have frequented this hotel several times over the years and always found it to be friendly, on the beach ,good food and drinks We are returning again this September and unless a radical change has hap… See more
I cannot understand all the negative reviews We have frequented this hotel several times over the years and always found it to be friendly, on the beach ,good food and drinks We are returning again this September and unless a radical change has happened will once again enjoy our late break For the price we pay we couldn't get any better Ok things maybe dated but why let that distract from the many good points Collapse
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