Gran Melia Don Pepe
(Marbella (Costa del Sol))
5 5 Star:
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The exquisite deluxe property Gran Melia Don Pepe, one of the Costa del Sol's most famous resort hotels, is situated directly on the beach and a short stroll from the city centre of Marbella as well as being just 35 minutes away from Malaga Airport. The recently fully refurbished hotel features beautiful rooms with magnificent views and modern amenities in addition to excellent restaurants, bars, snack bars, swimming pools, gym, aerobics classes, 2 tennis courts, 2 Jacuzzi's, sauna, steam bath, and massages and many activities.
To view our full selection of accommodation in Marbella & Area, view our hotels in Marbella & Area page.
TripAdvisor Traveller Rating
- Overall: based on 1692 reviews
- Sleep Quality:
Rooms are too small
Stay Date: 06/2017, Peter B wrote this review.
The view from the room balconies were fantastic. The rooms themselves were only marginally comfortable. The stairs leading to the beach itself were closed for repair which meant that we had to walk thru a restaurant to get to the beach level. The bea… See more
The view from the room balconies were fantastic. The rooms themselves were only marginally comfortable. The stairs leading to the beach itself were closed for repair which meant that we had to walk thru a restaurant to get to the beach level. The beach itself was being re-nourished was the water had a brownish color as a result. It was a relaxing stop in the middle of our tour but the hotel was only average. Collapse
Catering Staff was best in the business
Stay Date: 06/2017, jlspurple wrote this review.
As part of a 5-day conference planning/execution team, I can say the catering staff was first rate. Extremely professional and efficient. On my last day at the resort, when I got to sit and watch the staff in the Veranda (breakfast is included in th… See more
As part of a 5-day conference planning/execution team, I can say the catering staff was first rate. Extremely professional and efficient. On my last day at the resort, when I got to sit and watch the staff in the Veranda (breakfast is included in the room rate and well worth it) it was beautifully orchestrated. Food at breakfast was just spectacular. Great variety, freshness and appeals to many different global taste buds. Hotel Rooms are full of light, easy to darken, nice in-room amenities, huge bathroom with both shower/bath option. Bring your european electric plug adapters. I was working the conference so not there on pleasure but having traveled to many locations, I felt this was one of the most beautiful resorts, with endless options for relaxing or getting active, having kids with you or a romantic get away. There was even a beautiful wedding on June 24 that did not interrupt the vacationers. I can't compliment the working staff enough. Very willing to please a huge variety of travelers. They will take care of you. Collapse
Red Level Experience
Stay Date: 06/2017, B1MJB wrote this review.
We stayed here for 10 nights for what was a truly incredible honeymoon... We booked a red level supreme room with sea view which included a preferential check in with cava, access to red level lounge with refreshments available all day, enhanced wif… See more
We stayed here for 10 nights for what was a truly incredible honeymoon... We booked a red level supreme room with sea view which included a preferential check in with cava, access to red level lounge with refreshments available all day, enhanced wifi & a few other extras. The room had all the expected 5* amenities (decent air con, micro safe, mini bar, complimentary bottled water daily, nespresso, clarins toiletries, etc), a good sized double balcony, good quality bed & linen, high pressure shower over bath (no walk-in), double sink, etc, all of which was spacious and well decorated. When we arrived our luggage was taken promptly & we were shown to the reception desk to sit down. Once we gave our name we were then told we would instead be checked in upstairs so got back up and were met half way by a lady in a red dress (who's name has escaped me, but ensured we were well look after throughout our stay so thank you to her), the red presumably indicating the red level service who took over conducting the check in procedure. The only improvement I would suggest would be to try and identify if a guest has booked Red level or not before sitting them at one desk to then ask them to get up and move, but it was hardly a chore! Breakfast is served in a dedicated extension / orangery near the pool and has stations dedicated to fruits, continental cheese, cured meats / fish, breads & pastries & traditional cooked breakfast all of which was fresh & frequently replenished. Tables were continuously being relayed so it was never much of a wait to get a table considering we usually came down towards the end of service. The only area of improvement would be the hot beverage service was a bit hit & miss with orders not always arriving. Also there was a large nespresso machine at the end of the buffet so it wasn't entirely clear whether we should collect our own beverages or not as they would offer filter coffee served in vacuum jugs, but barista style was available if you helped yourself presumably? We had booked half board, but were informed we could take lunch instead of dinner if we wished, which we took advantage of most days in the liquid bar which is set poolside and serves a very nice varied menu, all of which was cooked & presented perfectly. On a couple of the days we took lunch at cappuccino which is a franchise located below the hotel opposite the beach which was also very good and had more of a causal menu (sushi, tandoori chicken wrap, etc). We dined out in the old town most nights which is a fair walk away, but when you sit in the sun all day a walk there & back is quite appreciated. Restaurants were all much of muchness in terms of menu offering which to us was a little underwhelming, but we never wanted too much as enjoyed a good lunch! The nearest restaurant actually turned out to be the best quality which was unmistakeable yellow in branding and offered a good selection of homemade filled pasta dishes, good quality meats, etc (the majority of restaurants pasta offering was very average other than the hotels). We did dine in the hotels main restaurant, T-Bone Grill a couple of times and found the food & service to be excellent, but unfortunately it lacked atmosphere. The chairs were more what I'd expect to find in a lounge environment (low arm chairs which weren't all that upright) and it overlooked the hotel car park which though wasn't a problem, allowed a lot of natural light in a room which is decorated in a neutral scheme given it a cold feel. I'd recommended Venetian blinds that were closed shut and the wall which features the fireplace & horns to perhaps be cladded in similar wood that surrounds the rest of the restaurant to give it a more intimate feel with some candles etc as it's generally couples dining. As far as the food goes it can't be faulted & the extra touches such as giving the option of steak knifes including global, wustoff, etc is nice to see, especially when you have a full set of each at home! We tried Tahini on one evening which I believe is another franchise and ran by the same people that franchise cappuccino (if that makes any sense?!) and thoroughly enjoyed it - setting is perfect with a laid back authentic Japanese feel overlooking the beach. I don't normally like menus which pictures as it can detract from the excitement of the food arriving, but for my wife who is less adventurous with food it was appreciated. Presentation & taste was spot on, but the highlight was the staff who were well trained with great attention to detail, in particular a younger guy from south croydon. I would have eaten here on more occasions, but the food was not so suited to my wife & we did enjoy the evening strolls! The area of the hotel which fell down was the management of the pool area. We had issues with the booking of the Bali beds continuously for the first 6 days, but in fairness they were building more at the time which meant the beds weren't being charged during the time of building so perhaps some confusion came with that. We wanted to book a bed each day and didn't mind paying, but each day they never had our booking even after visiting reception to rectify the problem daily. Eventually it was resolved and we had the same bed for the last 4 days of our stay. The pool attendants who managed bed allocation & liquid bar staff who managed table service for drinks worked tirelessly, but there just wasn't enough of them around at peak times to cover the large scale area. More staff around the pool serving drinks would earn their wage back tenfold & improve service standards in this area. When arriving at the pool each day we had to wait a while to set up our beds due to their only being one attendant around (I would have been happy to set it up myself but was told not to). Once the beds filled by around 1pm there was then enough attendants around which seemed backwards, but not enough table service staff; Something perhaps to address by the hotel management. We weren't big on day time drinking but a lot of people appeared frustrated by the wait for service & for their drinks, especially with it being so hot. It generally took 15 or so minutes to track someone down and then another 15 to receive the drinks. When paying for the Bali beds as we did on the last few days you were supposed to receive complimentary water within the package but communication on this between poolside attendants and the waiting staff members never happened so we had to pay, which wasn't a big deal. Like I say I don't blame the staff as they were all fantastic and worked tirelessly in hot conditions, but I think the hotel need to increase provision in this area. Mid-way through our stay they got to know us and knew to keep us looked after, which was appreciated as the heat meant we needed to stay hydrated (I recommend bulk ordering as we did most of the time i.e. 3-4 bottles water - you will get through it!). In relation to the surrounding area, Don Pepe is a little isolated from the town, but the walk isn't all that strenuous and is a 15 minute stroll until you hit the start of the atmospheric old town, orange square being a 25/30 minute walk. The old town has a similar feel to that of old town Cannes with unique independent boutiques, small children's attractions (carousel etc) and authentic tapas / Spanish restaurants on tap. The high end designer brands aren't to be seen in this area like they are in Cannes, but are in Puerto Banus which you can catch a boat from the old town every hour which we did on one of the days. We've visited Puerto Banus before and although the marina features an array of incredible yachts & small boats, my opinion on the area hasn't changed in that it doesn't live up to the hype. The walkways by the shops are very narrow meaning your walking on the road most of the time & the restaurants aren't particularly special. It's worth a trip for the day, but the old town feel is more authentic and atmospheric. All in all the hotel is a quality operation and their team looked after us tremendously. They are a credit to Gran Melia as they went out of their way to make sure our honeymoon will be remembered including the housekeeping department who provided a special turn down service with cava, macaroons, rose petals on the first evening. Special mentions for the pool attendants who did their best looking after us daily, waiting staff in t-Bone (bald chap particularly), waiting staff at breakfast & liquid garden (georgio? And all others), female spa therapist my wife had the pleasure of who she said was highly skilled (believe me she's not short of massage experience!!!) and those others mentioned before. The criticism around the pool did not detract from the stay as it wasn't much effort to pop to reception to resolve the bed issues and you'd be hard pushed to find fault with any resort of this size when staying for 10 nights. Thank you Don Pepe for a special experience & we will be back I'm sure. Collapse
It's not cheap, but it is worth every penny
Stay Date: 06/2017, Keith H wrote this review.
It's very hard to find fault with such a fantastic hotel, but if I was being "picky", they should try and do something about the number of people putting towels or various items on sun beds and then not turning up. There are enough beds there for eve… See more
It's very hard to find fault with such a fantastic hotel, but if I was being "picky", they should try and do something about the number of people putting towels or various items on sun beds and then not turning up. There are enough beds there for everyone in the hotel and the grounds are fantastic but finding a way to stop this would be great Collapse
Stay Date: 04/2017, thedave_uk wrote this review.
This hotel is overpriced. The rooms are seriously dated and tired, no where near worth the money that are charged for them. However the facilities offered at the hotel really are 5 star. The bars, restaurants and beach front cafe are great and the … See more
This hotel is overpriced. The rooms are seriously dated and tired, no where near worth the money that are charged for them. However the facilities offered at the hotel really are 5 star. The bars, restaurants and beach front cafe are great and the gym is pretty decent as well (by hotel standards). Service was also very good. We stayed at a Gran Melia in Madrid before this which was 100x better (rooms) and not as expensive. The red level in Madrid was totally worth it. In Marbella not so much. Collapse
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