The Fairmont Banff Springs
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The Fairmont Banff Springs is ideally located on Spray Avenue surrounded by picturesque scenery of the Rocky Mountains. The hotel also benefits from an amazing three world class ski areas on its doorstep. Take a hike through the Canadian Rockies, explore the varied town of Banff or try your hand at the great range of seasonal outdoor sports on offer to you in the local area.
All of the classically designed rooms at The Fairmont Banff Springs hotel are well-equipped for your Canadian break. Each room offers a private bathroom with hairdryer, ironing facilities, a coffee/tea maker, an alarm clock, a cable TV with in-room movies and video games and high-speed internet access.
Return to the hotel after a busy day in the local area and indulge in a treatment at The Willow Stream Spa, or practise your swing on the golf course. The hotel is also home to a bowling centre, a games room, a pool area, mountain biking, water sports and canyon walks. If you’re feeling hungry, the hotel offers a variety of fine eateries with choices of classical, local and modern cuisine available for you to enjoy.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Concierge Desk
- Tea and Coffee Making Facilities
- Internet Access
- Pay Movies
- Direct Dial Telephone
- Iron/Ironing Board
- Parking at Hotel Cost: $25.00 Per Night
- Treatment Rooms
- Golf Course (9-hole) Free: No
- Jacuzzi Free: No
- Sauna Free: No
- Steam Room Free: No
- Gym Free: Yes
- Name: CALGARY INTERNATIONAL AIRPORT
- Distance: 145 kilometres
- Cots/Cribs Free: Yes
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Types: Pets accepted on request with hotel
- Cost: $39.00 per night
- Nearest Airport Name: Calgary International Airport Distance: 145 kilometres
To view our full selection of accommodation in Banff, view our hotels in Banff page.
TripAdvisor Traveller Rating
- Overall: based on 5935 reviews
- Sleep Quality:
"Castle in the Rockies"
Stay Date: 01/2017, MAL-SMK wrote this review.
Have dreamt of staying here for quite some time! Seeing the property lit up at night set against the backdrop of snow and mountains was something to experience firsthand. We had awe inspiring mountain views from our hotel room. We took the self-guide… See more
Have dreamt of staying here for quite some time! Seeing the property lit up at night set against the backdrop of snow and mountains was something to experience firsthand. We had awe inspiring mountain views from our hotel room. We took the self-guided tour of this grand property which was great. We really appreciated how we seemingly had full access to all the major rooms/ballrooms where we could take in the lavish decor. The outdoor heated pool was awesome especially since it was chilly out. For being an older, majestic hotel, we were impressed out how beautifully maintained and preserved this property is. Would most definitely recommend anyone stay here and take it all in! Collapse
Nice hotel but the service is lacking
Stay Date: 01/2017, Kate H wrote this review.
Being a Fairmont President's club member, I have stayed at multiple Fairmont properties. Unfortunately, Banff Springs is probably the worst Fairmont branded hotel I have stayed at thus far. I will also note that I did not pay for my stay as I used my… See more
Being a Fairmont President's club member, I have stayed at multiple Fairmont properties. Unfortunately, Banff Springs is probably the worst Fairmont branded hotel I have stayed at thus far. I will also note that I did not pay for my stay as I used my Fairmont President's club free night certificate to book this stay.I travelled with my partner and my dog! The valet were fantastic and I was blown away by the level of service I received from the valet team. We decided to self-park our car and paid $25 CAD which I feel is too much considering the parking area is technically outdoors and you have to plug your car in overnight when it's really cold. The employee who checked us in was fantastic and was very patient with us even though we kept changing our minds about the type of room we wanted. She detailed all the amenities of the hotel and even showed us on a map the best place to take our dog when he needs to use the bathroom. The room we decided to go with was a Jacuzzi Junior Suite. Unfortunately the guest from the previous night hadn't checked out yet so we were giving a deluxe room as a day room until the jacuzzi suite was ready. The deluxe room was quite disappointing and I was very glad that it wasn't the room we were sleeping in. The window had a large blood or ketchup stain (too had to tell). It's not the biggest deal, although I would have been annoyed if I had paid $500 for the room. We also found previous guest's belongings in the mini fridge. We called royal service to notify them but they offered no apology and didn't seem to care. My partner had to ask them to send someone up to collect the items. The housekeeper who attended the room to collect the belongings apologised profusely. Later on, in the afternoon our suite became ready and a bellman came to the room to help us move our bags. Our jacuzzi suite was amazing and ten times better than the deluxe room. It was triple the size and had a large 2 person jacuzzi in the living room area as well as a huge bathroom. The bed was very comfortable. The only problem I had with this room was that the walls were angled inwards so I hit my head on the wall a couple of times so I wouldn't recommend this room to any tall people. We went and had dinner at Grapes Wine bar where we ordered Cheese fondue and wine! Dinner was fabulous and the service was great! Both the server and the chef were great. After dinner, we decided to go for a drink at the Rundle Lounge. We arrived at 10.40pm and sat ourselves. After waiting 5 minutes our server finally came over. She notified us that last call was in 10 minutes and we quickly ordered our drinks. Whilst drinking our drinks a group of 5 people came to the lounge and sat down. It was very obvious that none of the employees at the lounge wanted to take the table as I saw 4 employees talking and pointing at the table trying to decide who's going to take it. I've worked in restaurants before so I know how frustrating it can be serving a table that came just before closing, although it is the Fairmont and people are paying a lot of money to stay at the hotel. Our server disappeared for 10 minutes so we had to wait for her to reappear before paying our bill. When dropping off our bill she was quite rude and short with us even though she had disappeared for 10 minutes. I'm not sure why the Bar was closing so early the night we were there. The advertised closing time is 1am and they were closed by 11.15pm. This was pretty disappointing. The next day we skipped breakfast and went straight to lunch from In Room Dining. We ordered two burgers and some food for our dog. The person who took my order was thorough but was not very friendly. After 35 minutes our food was at our door. The server was lovely and came in and set everything up for us. We were told the latest we could checkout was 4pm (even though president's club platinum members are allowed until 5pm at other properties). I called royal service for some help with our bags and it took someone 25 minutes to come. Checkout was average and the supervisor/manager who checked us out came across rushed and rude. Overall the hotel and grounds are beautiful, although the service just doesn't seem to be at the same standard as other Fairmont hotels. If you are choosing between this property and Whistler I would recommend choosing Chateau Whistler. Collapse
A Castle in the Mountains
Stay Date: 01/2017, Hans_Kristensen wrote this review.
Just the view driving up to this hotel makes it worthwhile, but the hotel itself is amazing. So beautiful. Full marks to all the staff and for the food and shops as well. I particularly like the hiking trails right behind the Hotel, I spent hours hik… See more
Just the view driving up to this hotel makes it worthwhile, but the hotel itself is amazing. So beautiful. Full marks to all the staff and for the food and shops as well. I particularly like the hiking trails right behind the Hotel, I spent hours hiking through the mountains!! Watched deer and Elk casually strolling by right between the buildings as we sipped our Hot Chocolate and enjoyed fresh baked treats every morning!! Collapse
Many Gluten Free Food Choices for Celiacs!
Stay Date: 01/2017, Carrie M wrote this review.
A brief holiday in the mountains that was extra special due to the amazing staff and beautiful location. I stayed for 2 nights and enjoyed every experience! I was pleasantly surprised to find that the servers were very knowledgable about gluten free … See more
A brief holiday in the mountains that was extra special due to the amazing staff and beautiful location. I stayed for 2 nights and enjoyed every experience! I was pleasantly surprised to find that the servers were very knowledgable about gluten free options and I enjoyed some delicious food without worrying about becoming ill. As someone with celiac disease, I always bring gluten free foods with me when I travel, in the event that my dietary needs cannot be accommodated. I did not need any of the food that I brought with me and it stayed in my room! The Bow Valley Grill offered many breakfast choices and all items were clearly labelled as to what they were free of, gluten, dairy etc. and there were vegan options. They have a dedicated gluten free toaster and gluten free bread that is baked in-house. The omelette station was my best option and thanks go to Josh, who took extra care in making my omelette in a clean pan to avoid cross-contamination. He was friendly and happy to help me. My breakfast server Neil was wonderful as well. He was friendly, efficient and accommodating. I enjoyed chatting with him and he offered some great tips on things to do while in Banff. I fell in love with the Rundle Lounge and enjoyed more than one meal there. The casual atmosphere, cozy seating areas with majestic views of the mountains, and fuzzy blankets to wrap up in made this place my favourite choice for dining and tea time. The staff here are wonderful! Those deserving special mention for their friendly manner and outstanding service are Lauren, MK and Ashley. They spoke to the chef on my behalf about my celiac disease and gluten free needs. My meals were amazing! The Rundle burger was served on a delicious, gluten free bun and was accompanied by condiments in single serving, sealed jars so I had no worries about cross-contamination. The soups were very good as were the salads. After returning from a hike I enjoyed a "special" hot chocolate and on my last afternoon there I cozied up on a leather sofa by a window with a blanket and did some reading while sipping some Fairmont blend tea. The hotel is beautiful, regal and truly is a castle. I stayed on the 16th floor and found it a bit confusing at first trying to wend my way through the corridors to find the lobby and restaurants. I quickly mastered the routes though and appreciated the fact that I could get from A to B without having to go outside. All of the public spaces in this hotel are well appointed. I especially liked finding the guest library and billiards room with its two fireplaces and majestic views. There are beautiful antique pieces scattered throughout the hotel and the small museum area is a great way to learn the history of the hotel. I enjoyed this space. My room was well appointed and cozy. The bed was so very comfortable and the space was warm and inviting. It was very quiet and peaceful and I had a great sleep experience. The mini bar area was well stocked with a variety of Fairmont tea blends and coffees. I'm not sure how this works but I was on the sixteenth floor and when I looked out of my windows I was at ground level! There was a small office space with a desk but I didn't use it. I much preferred to get my work done in the many cozy, public spaces and Rundle Lounge. From the moment that I arrived, the staff were practically falling over themselves to ensure that my time here was special. The staff at the front entrance...amazing! The shuttle drivers...awesome! Concierge, front desk, and service staff, chambermaids, and spa staff (separate review of spa) all deserve a big thank you for their outstanding service. In chatting with many of them I discovered that most come from other provinces or countries to work here and they love their jobs. Many confessed to coming for short term employment and staying on for ten or more years! This is a testament to the management of the hotel for creating an amazing environment for both staff and guests. I have much gratitude for everyone I encountered during my stay at this hotel. Many thanks to everyone for all of the amazing, unforgettable memories of the Banff Springs Hotel <3 <3 <3 Collapse
Very family-friendly, delightful staff; very family-friendly hotel
Stay Date: 12/2016, yvrguy2016 wrote this review.
The staff here were delightful. Very friendly, very eager to please and always a smile. We stayed on the Fairmont Gold Floor and it worked very well for our family. Delicious buffets twice a day. The breakfast buffet was extremely filling with lots o… See more
The staff here were delightful. Very friendly, very eager to please and always a smile. We stayed on the Fairmont Gold Floor and it worked very well for our family. Delicious buffets twice a day. The breakfast buffet was extremely filling with lots of protein options including fish and fowl. Lots of seating areas that are conducive to family visits. Twice-daily visits from the room attendant were useful for us given we did not venture out much. This venue was extremely family-friendly with lots of smaller kids in evidence. Those staying here should be well prepared to enjoy the company of kids because you will hear and see them everywhere including in the halls and in the evening! A few drawbacks: the hotel food was, in retrospect, not quite exactly what I expected for a Fairmont. Burgers were overcooked and didn't feel like they were gourmet fare. The family restaurant was great but the food, again, was not quite what I would have expected of a Fairmont. Also - noise from the hall was very evident and unavoidable. This is not the place to go (at least not during high season) for a quiet, adult retreat! Most rooms have walk-in showers not baths. Finally, the gold floor buffet, while great, closes pretty early for breakfast at 10 a.m. (considering it's holiday time and i wanted to sleep in!). The dinner-time fare is not suitable for those with food sensitives/allergies. Overall it was a fun time and the bustling atmosphere kept things very enjoyable. This is Banff's premier hotel and for good reason. Collapse
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Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
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