The Empire Hotel
4 4 Star:
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Ideally located at the gateway of the Upper West Side, The Empire Hotel is a great choice of accommodation for those who wish to visit New York’s top attractions with ease. See a performance at the nearby Lincoln Centre, stroll through Central Park, visit the iconic Statue of Liberty or browse the many shops of Fifth Avenue.
All of the rooms at The Empire Hotel are stylishly appointed and come with a range of furnishings, a private bathroom with designer toiletries and premium bedding.
After a busy day of exploring the local area, sit back and relax at one of the hotel’s deluxe dining venues. Tuck into hearty American fare at Ed’s Chowder House, chill out at The Rooftop or sip on a cool drink at the Lobby Bar. Alternatively, enjoy the city views from the glittering rooftop Pool Deck (seasonal).
Hotel Facilities & Services
- Total Rooms Number: 426
- 24 hour front desk
- Lift to all Floors
- Multilingual Staff
- Concierge Desk
- Mini bar
- Room Service Not 24hr: Yes
- In Room Safe
- Parking at Hotel Cost: $60.00 Per Night
- Outdoor Pool Free: No
- Name: John F. Kennedy International Airport
- Distance: 28.5 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 28.5 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 5886 reviews
- Sleep Quality:
great location, terrible room view
Stay Date: 06/2017, 713gautamm wrote this review.
Highly priced for what I got/ View from room was terrible, internal next to wall Some staff excellent. Others horrible Great location Lost electricity for 20 hours, but they managed crisis well Water not available one day
Highly priced for what I got/ View from room was terrible, internal next to wall Some staff excellent. Others horrible Great location Lost electricity for 20 hours, but they managed crisis well Water not available one day Collapse
Empire hotel stay
Stay Date: 06/2017, 528katej wrote this review.
Hotel was great location and close to public transport of needed. Staff were super friendly and helpful. Pool area was a great place to chill around with the dj and bar. Would definitely stay here if I return
Hotel was great location and close to public transport of needed. Staff were super friendly and helpful. Pool area was a great place to chill around with the dj and bar. Would definitely stay here if I return Collapse
It was a nightmare!
Stay Date: 06/2017, nabeab wrote this review.
First of all I think it is a very dark place, not enough light. Too dark for me, I will never go back!The air condition did not work the first night and the second night we were evacuated because there was a power outraged!!! They took a long time to… See more
First of all I think it is a very dark place, not enough light. Too dark for me, I will never go back!The air condition did not work the first night and the second night we were evacuated because there was a power outraged!!! They took a long time tomlet people know about it, hotel was not well prepared for this, not emergency lights in the exit stairs, simply crazy! The room size was ok, but bathroom horrible!!! It was tiny, no it is very expensive for what it is!!!ventilation, it was like a sauna. Collapse
Are you kidding me with this nonsense?!
Stay Date: 06/2017, unhappycustomer635 wrote this review.
I was there as part of a wedding party, and there was no running water or electricity. I was on the 11th floor. I had to walk up and down the stairs 4 times!!!!! People were passing out in the pitch dark, boiling stairwell. The lobby looked like a… See more
I was there as part of a wedding party, and there was no running water or electricity. I was on the 11th floor. I had to walk up and down the stairs 4 times!!!!! People were passing out in the pitch dark, boiling stairwell. The lobby looked like a refugee camp, people huddled around generators trying to charge their phones. And, although the hotel claimed they weren't responsible for the grid shutting down, they should have been better prepared for the inevitability of everyone checking out. He tried to charge us for the room!!!! He asked if we "needed a recipe" and when I protested, he admitted he couldn't even give us a recipt as the system was still down. Um, ok? So why did you ask us if we needed one? Apparently the manager is going to call everyone and "sort this out," but I was part of a hotel block and no one who stayed there from our party has been called. Everyone is just calling their credit card companies to preemptively protest the charges. These people are criminals. Collapse
Stay Date: 06/2017, mikehob wrote this review.
This was our 3rd stay at The Empire, its previously provided a convenient location, even if the rooms are small. As reported by others an incident happened shortly after midnight on Fri 23rd June, resulting in the Security Director making confusing … See more
This was our 3rd stay at The Empire, its previously provided a convenient location, even if the rooms are small. As reported by others an incident happened shortly after midnight on Fri 23rd June, resulting in the Security Director making confusing and conflicting announcements. Was there a fire, was it necessary to evacutate?? Not clear to us , nor others gathering in corridors to try to decipher what was being said in ever louder announcements. We took the emergency staircase to exit the hotel, just in case. The stairwell was in total darkness, no power, no emergency lighting, lots of people using phones as the only lighting. Total confusion amongst guests as to what was happening. After milling around outside with no further information we returned to our room and heard the last announcement at 01.20 that all is well and lighting is resumed in the emergency stairwell. Why were the emergency back up lights in the stairwell and corridors not operating, are these not mandatory for safety regulations? Why were the 3 security staff in the hotel entrance sat around with nothing to do, should they no be helping guests, checking rooms? Waking at 07.30 our room had no power, lights or telephone. I had to take the stairs to the lobby again which had torches on some floors to provide lighting, as the only way to find out what was happening was to ask staff. I was informed that a power cut would be resolved in 'an hour or two'. There had been no notices to guest rooms and no information was available without asking staff. Water bottles and sandwiches were made available in the lobby. Many guests were checking out and trying to get alternative rooms. The power cut, water cut and telephone outage continued throughout the morning. When I asked the hotel manager to be put in alternative accommodation I was told that all sister group hotels were full and I could 'check out and go use Expedia'! Fire services were present at mid-day to take guests with mobility problems down the emergency stairway in wheel chair or stretcher. Still no power, no lights, no water, no phone and only information available by asking. Power was restored about 15.30 and water half an hour later. Our rooms were not serviced on 24th and a only cold water was available until late in the night. The whole situation was badly controlled. During the morning I asked the manager if guest rooms had been checked for any problems - answer no, if news had been posted into guest rooms - answer no, if a communication board (flip chart) had been considered for lobby - answer no. This was a failure of safety procedures, a failure of communication and a failure of safety systems. I will not return to The Empire, despite its convenience and await to here from the hotel as to what compensation package will be made available. Collapse
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