The Empire Hotel
4 4 Star:
Per Person Per Night
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Ideally located at the gateway of the Upper West Side, The Empire Hotel is a great choice of accommodation for those who wish to visit New York’s top attractions with ease. See a performance at the nearby Lincoln Centre, stroll through Central Park, visit the iconic Statue of Liberty or browse the many shops of Fifth Avenue.
All of the rooms at The Empire Hotel are stylishly appointed and come with a range of furnishings, a private bathroom with designer toiletries and premium bedding.
After a busy day of exploring the local area, sit back and relax at one of the hotel’s deluxe dining venues. Tuck into hearty American fare at Ed’s Chowder House, chill out at The Rooftop or sip on a cool drink at the Lobby Bar. Alternatively, enjoy the city views from the glittering rooftop Pool Deck (seasonal).
Hotel Facilities & Services
- Total Rooms Number: 426
- 24 hour front desk
- Lift to all Floors
- Multilingual Staff
- Concierge Desk
- Mini bar
- Room Service Not 24hr: Yes
- In Room Safe
- Parking at Hotel Cost: $60.00 Per Night
- Outdoor Pool Free: No
- Name: John F. Kennedy International Airport
- Distance: 28.5 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 28.5 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 6013 reviews
- Sleep Quality:
Good location but hotel needs some TLC
Stay Date: 07/2017, courtneymO2075VX wrote this review.
We love this hotel but on this stay, the AC was not working as well as we would had liked. We are from Louisiana so we are used to hot weather. However, the inside of the building needs to be cooler in hallways and elevators. The room AC's need to b… See more
We love this hotel but on this stay, the AC was not working as well as we would had liked. We are from Louisiana so we are used to hot weather. However, the inside of the building needs to be cooler in hallways and elevators. The room AC's need to be able to be adjustted to a cooler setting. When the unit would kick off, it was very warm and we had trouble sleeping a couple of the nights. We do love this hotel and would like to stay again. I won't come in July next time. Collapse
Great Location, poor customer service. No room cleaning, no roof top access
Stay Date: 07/2017, Sabine P wrote this review.
We spent 4 nights in the hotel, in a standard room. This is New York, so €200 per night for a really small room is to be expected (no view). Imagine our surprise when coming back after the first night the room was not made. When calling housekeeoping… See more
We spent 4 nights in the hotel, in a standard room. This is New York, so €200 per night for a really small room is to be expected (no view). Imagine our surprise when coming back after the first night the room was not made. When calling housekeeoping we were informed "we do not do cleaning-if you want a.) new towels b.) new amenities c.) the trash to be taken out " we would have to call them every single time and let them know if we want some or all of this. After inquiring at the reception we were told that usually there would be room cleaning, but tehre was some kind of problem. Therefore only as to what the recptionist referred to as the "light cleaning". And when I enquired about the closed roof top (for the whole time of our stay!) I was just told "well, do you know the expression "when it rains it poors"". I made it very clear that I did not find the actions or response appropriate but the only thing he said was, if you want to I can pass your comments on to management. That was it. I do understand that things can go wrong, but I would prefer being told about it in a reasonable manner and I think a token of appreciation for me as a guest would have been in order- a free drink at the bar, a reduction of room rate, an upgrade... so many possibilities and Nothing. The location of the hotel is great, but you know what, there are others close by as well. Collapse
Stay Date: 07/2017, Georgina C wrote this review.
Great location near 9th Avenue with great bars and restaurants (found it much less touristy than other areas). Room compact but very comfortable bed. Luckily didnt encounter the same issues as previous reviews, our room was changed daily with no ques… See more
Great location near 9th Avenue with great bars and restaurants (found it much less touristy than other areas). Room compact but very comfortable bed. Luckily didnt encounter the same issues as previous reviews, our room was changed daily with no questions and the staff were a little slow but extremely pleasant and helpful. Lobby / mezzanine decor looked great, shame about the no wifi in the room but besides that thought the hotel was actually quite good. Location is superb right on the edge of Central Park. The rooftop bar was closed for a private function which was a shame, and the pool was shut indefinitely - an offering of a cocktail or free wifi would've gone a long way as we didnt actually receive an apology but overall a good experience. Collapse
Pool not open, roof top bar for private party
Stay Date: 07/2017, lisadV9169LV wrote this review.
We were looking forward to the Empire hotel because of the pool. Once we checked in we were informed that it was closed. Rooftop bar was open only to guests of a private party. Ok location. Ok room size.
We were looking forward to the Empire hotel because of the pool. Once we checked in we were informed that it was closed. Rooftop bar was open only to guests of a private party. Ok location. Ok room size. Collapse
Great location, shame about the service
Stay Date: 07/2017, LaurenDublin wrote this review.
The Empire hotel has several good points, but the standard of service lets it down. It's location is a great one, just across the road from the Lincoln Centre and a short walk to Columbus Circle. Check in was ok if a bit slow considering there were f… See more
The Empire hotel has several good points, but the standard of service lets it down. It's location is a great one, just across the road from the Lincoln Centre and a short walk to Columbus Circle. Check in was ok if a bit slow considering there were four staff on reception. The hotel is atmospheric due to the style of its decor and dim lighting, but I found my room unsatisfactory in several respects. If noise can prevent you from sleeping, I'd advise you to ask for a room facing out front. My room looked out on the inner hotel walls, and was very noisy due to loud air conditioning equipment. Were it not for the trusty ear plugs I always bring on holidays, I wouldn't have slept a wink. The bathroom was small and pokey, with no bin and a box of tissues that was almost empty. I had to go out and buy some. Cleaning of the rooms was hit and miss, and after three days I had to go to reception and request that it be cleaned. Then, a killer blow for me, was the fact that when I rang to order breakfast on day three, an automated message informed me that the kitchen was closed. This was at 8 am. On further enquiry I was told that there would be no room service for two days due to the fact that the restaurant was putting on special lunches on those days. Now when booking a hotel a non negotiable facility for me is room service as I like to eat breakfast in my room. Surely if a hotel advertises itself with this facility and charges accordingly, it can't just arbitrarily decide to suspend the service? What made it worse was that there was no explanation or apology, just an automated message. On the plus side, Ed's Chowder House Restaurant which is located on the mezzanine floor serves delicious food and has an efficient and friendly staff. The hotel lobby bar is also a very pleasant place in which to enjoy a drink. The hotel has a rooftop pool and bar but these were closed for repairs during my stay. Would I go back? On balance no, due to the hit and miss service, and poor quality of the bathrooms. I would however visit the restaurant and bar. Collapse
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