Element New York Times Square West
4 4 Star:
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The 4* Element New York Times Square West is situated in the heart of Manhattan with many of the cities attractions within walking distance such as Madison Square Gardens, Bryant Park and bustling Broadway theatre district. The Museum of Modern Art, Central Park Zoo and an abundance of dining options are all close by.
The spacious guest rooms at the Element New York Times Square West come complete with signature Westin Heavenly® beds, 32” LCS TVs, fully-equipped kitchens, an oversized spa shower and workspace.
The hotel's complimentary state-of-the-art fitness centre and healthy food options all help to keep you at your best whilst on your short break. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding.
Hotel Facilities & Services
- Total Rooms Number: 411
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Iron/Ironing Board
- Cable/Satellite TV channels
- Parking at Hotel Cost: $60.00 Per 24 Hours
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 25.6 kilometres
- Cots/Cribs Free: No
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 25.6 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 4115 reviews
- Sleep Quality:
Great hotel if you like lots of stairs. Too few working elevators.
Stay Date: 09/2017, DHormann wrote this review.
Room was nice with a king sized bed and nice walk-in shower. Kitchenette was nice too, however the TV is mounted on a cabinet to one side of the bed making watching in bed uncomfortable. The biggest problem is the elevators, or the lack thereof. … See more
Room was nice with a king sized bed and nice walk-in shower. Kitchenette was nice too, however the TV is mounted on a cabinet to one side of the bed making watching in bed uncomfortable. The biggest problem is the elevators, or the lack thereof. Three tiny elevators for a hotel with 40 floors is simply not adequate and having one of those elevators not work just adds insult to injury. We were "lucky" and only had to walk up 14 floors to avoid the inevitable long lines waiting to board an elevator car. Even if all were working, the tiny size and low capacity of these elevators made waiting the main occupation of people staying here. We could not get the elevator to even stop at our floor! My advice; stay here only if you are training for a climbing trip in the Alps. Collapse
Doesn't live up to pictures
Stay Date: 09/2017, Barbara R wrote this review.
I will never stay here again. It is old, dirty and shabby. The elevator never stopped at our floor and we never could get a coffee maker that worked. The only nice thing about this hotel was the comfortable beds.
I will never stay here again. It is old, dirty and shabby. The elevator never stopped at our floor and we never could get a coffee maker that worked. The only nice thing about this hotel was the comfortable beds. Collapse
This is an SPG Property? Really?
Stay Date: 09/2017, JW D wrote this review.
Wow. This is an SPG hotel? Really? It feels more like a Choice or Ramada property. The place is a collection of maintenance items showing continuing neglect. I am thankful I only booked this for one night, I honestly can't wait to leave here. First… See more
Wow. This is an SPG hotel? Really? It feels more like a Choice or Ramada property. The place is a collection of maintenance items showing continuing neglect. I am thankful I only booked this for one night, I honestly can't wait to leave here. First, all of the other recent reviews are spot on, the elevator situation is ridiculous. There are only 2 elevators working, and they are slow. During busy times like breakfast hours, the wait is unbelievable. In addition, the lobby and breakfast areas seem to have no air conditioning. This morning, we walked down to the Tic-Toc diner on 34th street and back and didn't work up a sweat until we stood in the 90+ degree lobby for 15 minutes waiting for an elevator back to the 25th floor. Our lesson here is we won't leave the room again until we need to get our 1pm car to JFK. The elevators are not the only problem. In our room, the handle on the shower comes off in your hand when it is turned. You have to carefully put it back on the little square nub, and hold it in while turning it. Once out of the shower, move to the non-draining sink to brush teeth or shave. The sink stopper won't move with the handle, and when tried I find that the whole faucet itself is loose and moving back and forth in the sink hole. The breakfast is dismal, if you are prepared to have a bagel (they keep about 15 dozen in two big plexiglass vats), then you are good. If you want anything else, be prepared to wait for them to bring it out and fight off the crowds clustering around the new arrival. Not a good way to relax in the morning. In addition, it is so hot in this breakfast room that staying to eat here would be nauseating in itself. I have been coming to New York City for 40+ years, and in all of my trips this is absolutely the worst place I have ever stayed. I remember staying in the old Mansfield Hotel when it was still shared baths there and being happier than in this place. I can't wait to check out of this dump. Collapse
Elevators out of order, SMALL rooms, NO HOT BREAKFAST
Stay Date: 09/2017, Stan & Cheryl O wrote this review.
Spent 5 days of hell at this location. At times, 2 of the 3 elevators for this 40 floor hotel were not working. Never were all 3 elevators ever working. It would take over 60 minutes before you could catch an elevator. Their idea of a"free" breakf… See more
Spent 5 days of hell at this location. At times, 2 of the 3 elevators for this 40 floor hotel were not working. Never were all 3 elevators ever working. It would take over 60 minutes before you could catch an elevator. Their idea of a"free" breakfast was yogurt, bagels and cereal. Some days there were cold hard boiled eggs. Although this hotel was built in 2010 they haven't kept it up. Floors were filthy, trash in the hallways. The rooms was worse than the smallest cruise cabin. The mattress was the only thing of value. No chest of drawers so you had to live out of your suitcase or pile it onto the desk. No table or couch. Collapse
40 floors and horrible elevator experience
Stay Date: 09/2017, Michelle D wrote this review.
I will never stay at this hotel again. I stayed on the 16th floor on a business trip only one night. I had a 9am meeting and left my room at 8:25am to give myself time to grab Starbucks. It took me 15 minutes to get an elevator to stop on my floor… See more
I will never stay at this hotel again. I stayed on the 16th floor on a business trip only one night. I had a 9am meeting and left my room at 8:25am to give myself time to grab Starbucks. It took me 15 minutes to get an elevator to stop on my floor, I saw many that stopped higher than me and cruised right by me on the way down instead of stopping. One elevator out of three was completely out of service. As a business traveler paying a premium price, I have never been so disappointed. They also boast about a premiere gym and it was cheesy at best. The first elliptical I got on did not work and they only had two. It feels like they converted a boiler room for the gym, the ceiling was very low, I am 5'10 and I could easily touch the ceiling on the other elliptical that did work. Not very clean either. The room temperature control was frustrating and they had an old school air conditioner that was very loud and only blasted cold air or the room was too warm. The bathroom sink was also completely non-functional with limited space for make-up bags and other toiletry items. You have many choices when you travel, you can do so much better than this hotel. Collapse
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