Element New York Times Square West
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The 4* Element New York Times Square West is situated in the heart of Manhattan with many of the cities attractions within walking distance such as Madison Square Gardens, Bryant Park and bustling Broadway theatre district. The Museum of Modern Art, Central Park Zoo and an abundance of dining options are all close by.
The spacious guest rooms at the Element New York Times Square West come complete with signature Westin Heavenly® beds, 32” LCS TVs, fully-equipped kitchens, an oversized spa shower and workspace.
The hotel's complimentary state-of-the-art fitness centre and healthy food options all help to keep you at your best whilst on your short break. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding.
Hotel Facilities & Services
- Total Rooms Number: 411
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Iron/Ironing Board
- Cable/Satellite TV channels
- Parking at Hotel Cost: $60.00 Per 24 Hours
- Gym Free: No
- Name: John F. Kennedy International Airport
- Distance: 25.6 kilometres
- Cots/Cribs Free: No
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Nearest Airport Name: John F. Kennedy International Airport Distance: 25.6 kilometres
To view our full selection of accommodation in New York, view our hotels in New York page.
TripAdvisor Traveller Rating
- Overall: based on 3669 reviews
- Sleep Quality:
We enjoyed the stay, yet not the breakfast
Stay Date: 12/2016, Marcus C wrote this review.
During our 10-day stay we experienced mostly convenience. Port authority station only 5 min walk, same for Times Square. The view (32th floor) was great, Empire State Building to the left. The bed (size and mattress) was very good, we slept really we… See more
During our 10-day stay we experienced mostly convenience. Port authority station only 5 min walk, same for Times Square. The view (32th floor) was great, Empire State Building to the left. The bed (size and mattress) was very good, we slept really well. The maids did a great job, the room has always been very clean. The Tourist information and recommendations for things to see and places to go were good. The personnel was mostly very friendly. The breakfast situation is a mess. When the hotel is nearly fully booked, "rush hour atmosphere" doesn't nearly describe it. The space for all these guests is simply totally insufficient during breakfast hours. People sitting or standing everywhere, at the computer desks, in the entrance lobby, close to each other like in a subway during rush hour and eating their breakfast from cardboard plates, drinking out of plastic cups, using plastic knives, spoons and forks. After three days of going through this stampede, we decided to pick what we need and have breakfast in our room. Therefor I heavily recommend a room with kitchen. The kitchen comes with everything you need. So we toasted our bagels (wich I liked a lot) with no hassle and had breakfast in a relaxing atmosphere. Well, different countries, different cultures. We, as Germans, have a certain breakfast culture and enjoy having breakfast with no excessive noise, crowded places, people around desperately looking for a place to plant their plates, eating from REAL plates and so on, etc. Besides that, the amount of waste that is produced every day was really shocking. Sure, you save personnel and huge dishwashers. As a couple who tries to preserve resources and take care of the environment, this was troubling us. Bottom line we enjoyed or stay and would definitely consider to return during our next NYC trip. I just had to mention everything and from our perspective the breakfast is a downside. Collapse
For Manhattan this is a good Hotel
Stay Date: 11/2016, ronald-wiesbaden wrote this review.
in any other city you would not tolerate this tiny rooms and this atmosphere, but here in Manhattan you can be grateful to get rooms like this (clean, and you get get into the bed from both sides). I got upgraded from a standard room into a studio, w… See more
in any other city you would not tolerate this tiny rooms and this atmosphere, but here in Manhattan you can be grateful to get rooms like this (clean, and you get get into the bed from both sides). I got upgraded from a standard room into a studio, which is the largest category this hotel offers. But even this was nothing to write home about. The room is no larger than 250 sqft, including the kitchen which includes fridge, microwave and dishwasher. I doubt whether anybody is cooking his dinner, but it allows you to have breakfast or a quick meal without having to dine out all the time. The breakfast room is a bit pathetic, looks like a waiting room in a train station. But you get tea and coffee all day. The staff was friendly Would I stay again? yes. But you have to manage your own expectations. Collapse
Great location, Poor "concierge" Service
Stay Date: 11/2016, running4it wrote this review.
We recently stayed at the Element NY Times Square. This hotel has what the front desk refers to as a concierge, but we found out the hard way, after over paying for tickets, that their "concierge" is really a third party concierge, an independent "t… See more
We recently stayed at the Element NY Times Square. This hotel has what the front desk refers to as a concierge, but we found out the hard way, after over paying for tickets, that their "concierge" is really a third party concierge, an independent "ticket agent". When I asked the front desk where was the best place to get advise for the best hop on hop off bus options they told us their concierge. I was over charged and paid $55 per ticket for just the downtown route and was given a voucher i had to go to an office to exchange for a ticket to board the bus. The fellows that sell the hop on hop off tickets on the street showed me they sell the one bus route for $35, and for the price I paid I could have had multiple routes and not have had to go to the office to exchange the voucher. The Assistant General Manager of the hotel doesn't think there is anything wrong with the false advertising of their concierge and now after the fact refers to them as "the company that is stationed in the lobby" or "third party concierge". The front desk calls them their concierge. It's more appropriate to call them a ticket agent that over charges. They should have a sign indicating they are an independent company and are not a concierge. I've never stayed in a hotel that didn't have a concierge that was there to help out of country guests visiting. This service at the Element takes advantage of the guests and the fact the hotel didn't see anything wrong with this makes it that much worse. The positive is one of the bellmen was super friendly. Collapse
It worked for us
Stay Date: 11/2016, dgcalgary wrote this review.
We stayed here using points. We chose it for the location and price point (free). The location is perfect. Close to Penn Station and right in Times Square. The staff are phenomenal - very courteous and friendly. The room was clean and provided every… See more
We stayed here using points. We chose it for the location and price point (free). The location is perfect. Close to Penn Station and right in Times Square. The staff are phenomenal - very courteous and friendly. The room was clean and provided everything we needed. However, we were on the 38th floor - which gave us an amazing view BUT the elevators in this place are ridiculous. You have to wait quite a while for one to come up and stop on your floor. One morning we got sick of waiting and walked down the stairs to a lower floor to see if we would have better luck. By far the most frustrating aspect of the entire trip. If you stay here, chose a lower floor to avoid the elevators. Also the breakfast in the morning is a gong show. Absolute gong show. Too many people in too small of a space. We had to eat standing up every morning. Mind you we were only able to grab a bagel so it's not like we had to use cutlery etc. But besides my two complaints, it was a great hotel. Collapse
Great Spot very nice hotel
Stay Date: 11/2016, stratos G wrote this review.
The hotel is in a great spot. it is very easy to go anywhere in town. It is clean, comfortable and relatively quiet. We enjoyed staying there and i would recomend it with no second thought. the breakfast was ok and the staff polite and helpfull.
The hotel is in a great spot. it is very easy to go anywhere in town. It is clean, comfortable and relatively quiet. We enjoyed staying there and i would recomend it with no second thought. the breakfast was ok and the staff polite and helpfull. Collapse
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