Dorsett Regency Kuala Lumpur
4 4 Star:
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Located in the heart of the Golden Triangle the Dorsett Regency Kuala Lumper is perfectly located along Bitang walk and is just a 10 minute walk from Berjaya Times Square and Sungei Wang Plaza. The hotel is a 50 minute drive from Kuala Lumpur International Airport. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge.
Each of the classically furnished and modern rooms at the Dorsett Regency Kuala Lumpur is equipped with air conditioning, flat screen televisions, a mini bar and tea/coffee making facilities. A 24-hour room service is also available.
Guests at the Dorsett Regency Kuala Lumpur can exercise at the fitness centre or make travel arrangements at the hotel’s tour desk. A gift shop and a business centre are available. The Cellini Restaurant serves Italian food. All day dining is available at Checkers Café and local dishes are served at the Windows Lounge & Sidewalk Café, which also features live music entertainment.
To view our full selection of accommodation in Kuala Lumpur, view our hotels in Kuala Lumpur page.
TripAdvisor Traveller Rating
- Overall: based on 1507 reviews
- Sleep Quality:
Sh**ty third world standard
Stay Date: 11/2017, ipodster wrote this review.
- Poor spoken English from the receptionist - Bad check-in experience. Receptionist himself said it will be a non-smoking room. Instead he assigned a smoking room. - Horrible and slow wifi. Very 3rd world standard of internet connection The only g… See more
- Poor spoken English from the receptionist - Bad check-in experience. Receptionist himself said it will be a non-smoking room. Instead he assigned a smoking room. - Horrible and slow wifi. Very 3rd world standard of internet connection The only good thing is the location itself. Collapse
Stay Date: 11/2017, liamweeck wrote this review.
Didn't really stay in the rooms as was there for a quick meeting. The service team at lobby was very friendly and deserves commendation. Ms Suzanna was really accommodating as she helped me all the way from temporarily storing my bag to escorting me … See more
Didn't really stay in the rooms as was there for a quick meeting. The service team at lobby was very friendly and deserves commendation. Ms Suzanna was really accommodating as she helped me all the way from temporarily storing my bag to escorting me to the restaurant. Thank you for all the help. Look forward to a return stay. Collapse
1 for service but 5 for room
Stay Date: 11/2017, NurhumairaOsman wrote this review.
Service I called up the hotel upon arriving at the airport...Time call is already at 1240hrs and i told them im already on my way and asked if i can check in earlier.. i was transfered to FD and a chinese guy pick up the call.. again i repeat the sam… See more
Service I called up the hotel upon arriving at the airport...Time call is already at 1240hrs and i told them im already on my way and asked if i can check in earlier.. i was transfered to FD and a chinese guy pick up the call.. again i repeat the same request.. but i was shocked when he immediately rejected and say NO.. i told him that I have boarded the taxi and already making my way.. Time check 1245... and i told him i will be reaching closer to 130 to 145 and again req for ECI.. which is not tooo early...he says NO... when i asked if room was occupied.. he said yes... so i asked again...if i check in later.. can i also check out late...he puts me on hold to check... when he came back to the line.. suddenly room was ready to check in..Upon arrival.. no luggage assistance rendered when there is soo many free man in uniform standing around Day 1 I called for housekeeping to help me with the aircon.. They did sent someone.. but instead of telling me how to operate that aircon panel.. i keeps pressing those buttons and sayy okok.. at the same time he holds a super noisy walkie talkie...he receives message via the walkie talkie and left super loud!!... left me hanging... i called the operator/onestopservice to inform of this situation..and told them i would like to speak to the manager... i was told the manager will call me... 3 days later.. till i check out... no manager... Day 2 My first morning at the hotel..since the plan to shop was in the afternoon.. my parents n i decided to sleep after b/f... at around 9am the hskp guy appear to make up room.. my mom open the door and told him later.. we will call when we are ready...and i place room on DND So before leaving the room for shopping.. i called for make up service.. Done with shopping.. hoping to shower n lie down on a made up bedsheet.. i was sgain dissapointed... nothing was done...ZERO. So i called the operator again n inform her of the situation...and again i told her please convey this to the manager.. but again... NO MANAGER...she told me that they were inform i refuse makeup room.. i told her yes u are right but i did call later for room makeup and i told her i met the hskp supervisor along the way when im gng out and he stopped me coz my room was on DND..i return to the room and release my dnd...and told him to go ahead to make up room.... which means they are aware that i have left and the can clean up the room...im not sure if they do not have a duty manager or only 9-5 manager... But whatever it is.. there is no courtesy of apologising or anything.. Im not expecting a compensation or anything.. But no apology at all.. Inroom dining Food was superb!! Ordered twice and both time was superb!!! Courteous girl who sent the food over...A bit slow and not insync when requested for ice bucket to be sent together when call was awhile later.... Window lounge While the hskp was cleaning my room on Day 2.. i went to their window lounge and wait.. Spent RM18 for waiting... I would like to express my thanks to the lady on duty (did not manage to get her name)... Great smile and approachable.. Check out! Good Job to the checkout girl and conceirge guy!! The lady at check out was courteous... Many thanks to the guy who helped us with luggage and taxi booking.. i changed time for pick up.. and he helped us arranged without a fuss!! Overall I love the rooooooooom!! Super spacious!! But no view at all ...Goood family room!!! One king size and One single bed... Room was clean!! Hoping for a better service...basic2 service.. I have been to KL for more than 5 times and have never stayed in the same hotel... I want to try all.. I have tried Parkroyal and Melia... tiptop service...I hope to have a better service in future.. Anyways.. Thank you for accomodating us... Nurhumaira Osman Rm 2616 Collapse
Want Excellent location and service, this is it.
Stay Date: 11/2017, Andre C wrote this review.
We were at the Dorsett last year during renovations and enjoyed their hospitality! This year Nov.2017 we returned and were pleasantly surprised with quality of reservation.When we arrived we met Mas Aziera Arshad at reception . She checked us in with… See more
We were at the Dorsett last year during renovations and enjoyed their hospitality! This year Nov.2017 we returned and were pleasantly surprised with quality of reservation.When we arrived we met Mas Aziera Arshad at reception . She checked us in with pleasant smile and very efficient and got us in our room in no time . Fantastic hostess and an asset for the Dorsett. The rooms are still very comfortable and very clean. (Still love the place). Breakfast is lovely with a good range of food choices. Dorsett very conveniently located in the "Golden Triange" at Bukit Bintang. Great value for money and would recommend this beautiful hotel Collapse
Clean and great service!
Stay Date: 10/2017, Cedric M wrote this review.
Heard that they just refurbished the hotel. So gave it a try and they never fail my expectation. Check in was ok but would suggest to have better queue system. Room given facing another building but it's spacious and clean which is more than enough t… See more
Heard that they just refurbished the hotel. So gave it a try and they never fail my expectation. Check in was ok but would suggest to have better queue system. Room given facing another building but it's spacious and clean which is more than enough to me. Location is good as it's near to the pavilion mall and others. Breakfast spread could be better. But again you get what you paid for! I would rate this hotel 4 star... Definitely not a 5 star. Perhaps the best 4 star if they sustain the level of service, clean and neat room and good wifi. Will I be coming back ? YES! Value for money Collapse
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