Crowne Plaza Hong Kong Causeway Bay
4 4 Star:
Per Person Per Night
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Promising a tranquil setting, and perfectly located for exploring this famous and vibrant city, the Crowne Plaza - Hong Kong Causeway Bay is an excellent choice for your next getaway. Surrounded by some of the city’s best shopping and a great deal of fine dining restaurants, the hotel is a mere stone’s throw from both Times Square and the Hong Kong Stadium – experience the Hong Kong highlife at the four star Crowne Plaza.
Hotel Facilities & Services
- Concierge Desk
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Mini bar
- Pay Movies
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Cable/Satellite TV channels
- Baby Sitting
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
To view our full selection of accommodation in Hong Kong, view our hotels in Hong Kong page.
TripAdvisor Traveller Rating
- Overall: based on 991 reviews
- Sleep Quality:
Stay Date: 06/2017, Saipan_TheMarianas wrote this review.
Nice hotel. Good location. Walking distance to shopping and dining. Close to bars. Lobby was too small. No lobby lounge so everyone sat on small lobby couch. Concierge was helpful half the time in getting cab to pull over. Other half we had to hail a… See more
Nice hotel. Good location. Walking distance to shopping and dining. Close to bars. Lobby was too small. No lobby lounge so everyone sat on small lobby couch. Concierge was helpful half the time in getting cab to pull over. Other half we had to hail a cab on our own. Rooms were clean. Restroom was clean but needs washlet. Breakfast buffet was decent but limited for a Crowne Plaza. Overall good hotel. I would recommend to friends. Collapse
Great room, Great Service, Great Location
Stay Date: 06/2017, LawrenceFu wrote this review.
Our family of 3, (daughter 15 years old) stayed in this hotel for 4 nights and we really enjoyed the hotel. At the time of check-in, the room type we requested was not available, so we had a upgrade to a family room. The room was really clean and bed… See more
Our family of 3, (daughter 15 years old) stayed in this hotel for 4 nights and we really enjoyed the hotel. At the time of check-in, the room type we requested was not available, so we had a upgrade to a family room. The room was really clean and bed and pillow were just nice. Everyone at the hotel were really helpful. The concierge give us good directions, and provided additional information (e.g. Peak Tram was under maintenance the week we were there) which saved us a lot of time and effort. The location is excellent to get to Time Square, Sogo, HMV and other shops. Collapse
Another Three Week Stay
Stay Date: 05/2017, Ivor W wrote this review.
We use this Hotel when we are visiting our son and his family who live in nearby Wan Chai. Our room again overlooked the Happy Valley Racecourse giving us superb panoramic views into the nearby hills. We were greeted in Reception upon arrival by a… See more
We use this Hotel when we are visiting our son and his family who live in nearby Wan Chai. Our room again overlooked the Happy Valley Racecourse giving us superb panoramic views into the nearby hills. We were greeted in Reception upon arrival by a member of staff who had helped us in the past (sorry, have forgotten her name) and she again helped us with the check-in arrangements. The room was as usual well-appointed and the cleaning ladies were exceptionally thorough and considerate, especially during the few days when I was laid low with a flu virus. The first morning when we went down for breakfast, the staff very warmly welcomed us as "old friends" (which we are in BOTH senses). My wife had severe mobility problems and each morning the staff helped by carrying her food back to our table. They looked after us exceptionally well. Whilst we were there, the Kudos Restaurant was undergoing a major overhaul, so the seating and serving areas were somewhat restricted BUT still sufficient. We were unaware of this until we went there. Hence only 4 stars this time. By now the work will have been completed though. We used Floor 28 a lot and received the warmest welcome and very high standard of service too. Our 15-month old grandson enjoyed himself there too :) And, finally the men and ladies on the door were fantastically efficient and courteous, including hailing taxis down and explaining in Chinese to each driver where we needed to go. Collapse
Upside Down - Experience
Stay Date: 05/2017, Simon R wrote this review.
This stay was my very first time in the Crown Plaza Causeway Bay. I had great expectations due to the excellent location as well as the good reputation of Crown Plaza/IHG hotels but this time I was extremely disappointed and I'd like to share at this… See more
This stay was my very first time in the Crown Plaza Causeway Bay. I had great expectations due to the excellent location as well as the good reputation of Crown Plaza/IHG hotels but this time I was extremely disappointed and I'd like to share at this point the reasons: 1. Wifi issues Since I am IHG Spire Elite member, there are a couple of nice benefits attached to that status such as free Wifi in your room. Unfortunately, the free Wifi was not working at all and the hotel staff was not capable to get it fixed or provide a solution neither a workaround within 3 days. I had to chase them every day and despite of telling me they will address this problem and get back to me, I have never heard back from them. After 3 days, I finally received a pocket Wifi. I used to get in other hotels such as Pullman within the same day a router installed in my room when I complain about lousy Wifi quality which is a common problems for bigger hotels. 2. Service Another day, the roof top lounge was occupied by a private pool party, so the hotel guests had to go to the "Pavilion", a level below, instead. First of all, I was told, I can take any free seat. Once I was seated, I was told, that I can't sit here due to reservation. I was asking why they were telling me that I can choose my seat but it seems there were seats reserved and furthermore, why are those reserved seats not labeled as such? The hotel staff started to argue with me in an inappropriate tone giving me the feeling that I am the bad guy not following the rules. At the end of the day, I was reaching out to the manager Mr. Raymond. He is THE man. He was the only hotel staff who truly works customer oriented, knows how to address issues and understands how to build a solid relationship to customers by being professional. This hotel needs more of his kind. 3. Poor English proficiency Similar to my experience at Crown Plaza Kowloon East, I was encountering the same poor English proficiency issue. The hotel rates are definitely not cheap and for a proper 5 star hotel, I expect at least for those hotel staff who are talking to customers on a daily basis excellent English skills to avoid mis-communication and give the customer a pleasant feeling. All these small tiny details make at the end of the day for me the ultimate different in total. It's definitely not THE pool or not THE gym or whatever which convinces me to come again. It's how the overall service looks in terms of staff attitude and especially how the hotel is dealing with issues and addressing them. I believe that the hotels are to a certain extent pretty similar in terms of facilities but they differ from service level. Conclusion: Well, I am really questioning myself, why do I need to be a Spire Elite (means, I paid massively money into the IHG hotels) if I don't see a noticeable difference? Nowadays, there are so many different loyalty programs with similar benefits out there so its getting harder for customers to decide which one to choose. So ultimately, service makes the difference. To be fair to Crown Plaza Causeway Bay: When I checked out, the Front Desk Manager was apologizing for the troubles I had and offered me a Suite Upgrade for my next stay. To be frank: better fix the root cause and not the symptoms ;-) Cheers, Simon Collapse
Stay Date: 05/2017, EvaLondon2017 wrote this review.
An exceptional hotel, very well located in Causeway Bay, close to shops and restaurants. There's a beautiful modern bar on the top floor serving excellent cocktails and a great happy hour also each evening. Breakfast selection is second to none and t… See more
An exceptional hotel, very well located in Causeway Bay, close to shops and restaurants. There's a beautiful modern bar on the top floor serving excellent cocktails and a great happy hour also each evening. Breakfast selection is second to none and they offer a wide variety of choices to suit both Eastern and Western tastes. The rooms are very comfortable, spacious and modern (especially the bathrooms!). My first choice when I visit Hong Kong and look forward to going again soon. Collapse
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